Home Instead (Darlington & Northallerton)

Many Thanks.

We feel that the manager is always available to listen to us and improve the service delivered in order to provide a bespoke care package.

I have used this service for over a year now and have received excellent service. My helper is very supportive and willing to help out in lots of ways shopping, ironing and cleaning. I have spent a lot of time in the hospital this year and she has been a great help, cleaning cupboards etc. which I can no longer do myself.

My sister has been using the service of Home Instead (Darlington & Northallerton) since December 2021 and the weekly one hour visit has been very successful. The company over this time have been very reliable. My sister has no complaints and looks forward to seeing Home Instead's member of staff we are always kept advised if that is to be a change to the carer, who my sister has always met previously through an introduction with those who attend regularly.

Service is currently extremely good while maintaining the continuity of high standards in all areas. The current level of help and additional future needs are reviewed with empathy and understanding. Highly recommend to maintain dignity and care in own home.

An opportunity arose for my mother to be able to go out for the day much earlier than normal. After a brief conversation Home Instead acted quickly and positively and rearranged her care visit so that mum could have her day out. Home Instead have an open-access, professional and creative response to the changing care needs of my mum.

I find my experience with Home Instead very good. Carers are friendly and caring. They are well-trained and do what is required. The staff are attentive and polite.

I can't praise them highly enough.

My experience only applies to this branch of the organisation and not to all regions. The management and carers of this branch are extremely professional and caring. My friend who is 98 years old and in good health enjoys the visits of the caregivers as they provide his food and clean his clothes and his flat. However, they provide a positive outlook with warmth and charm that is very local to the northeast.

Simply, the service feels like you're not alone when caring for your elderly vulnerable family members.

I have two mature ladies who care for me for two hours a day, three days a week. They are prompt, cheerful and dress according to their roles ie. sensible and clean. Each of my carers is kind and non patronising both virtues very important to me. I have a life-limiting illness and feel unwell most of the time. My carers are sympathetic to that and try to ensure I do not get over tired. They do what it says on the tin, they care.

I have two regular carers on evening visits. Occasionally my wife's dementia makes it difficult for them to get her motivated, but both ladies are very forceful in their own particular ways. They overcome the situation without any tears and more often than not, followed by plenty of laughter.

I'm also impressed by the very wide range of skills, experience and knowledge they possess. They are able to turn their hands and minds to most things - another invaluable attribute.

Over the last 18 months the care given by Home Instead has been exemplary. The care givens have done an excellent job looking after Mam. They have had many a laugh and brightened Mam's days. The service given by the administrative staff have also been excellent. Any problems were dealt with swiftly and efficiently I would have no hesitation in recommending the services of Home Instead.

Six years of daily care, carried out sympathetically and efficiently.

I am very relaxed and happy with my carer.

Home Instead has exceeded my expectations. I was concerned about finding an effective care service but I feel that I can trust Home Instead completely. All the staff care deeply about the work they do and they are professional and helpful. It has taken a great deal of pressure off me knowing they are there. The manager creates an ethos of respect and dignity. This is appreciated.

Staff support my mum who has dementia to remain in her own home. They are always helpful, cheerful and offer excellent support. All staff are professional, courteous and caring. Staff always discuss any problems with me and are a great help to Mum. I would strongly recommend Home Instead to families in a similar situation to mine.

I have had care for 2 years and have received excellent attention. I have recommended Home Instead to friends who are also satisfied with the care and attention.

Home Instead carers are exceptional people. Home Instead carry out careful recruitment processes and it shows. Staff are caring and focused on safety as well as my mother's emotional needs. I have no fears around recommending them very, very highly.