Audley Care Binswood

Henley Hall, Kenilworth Road, Leamington Spa CV32 5TN
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9.8 44 Reviews
  • Audley Care Binswood, Leamington Spa
Audley Care Ltd (Leamington Spa) have designed a domiciliary service based around the highest level of care, where the client's health and wellbeing is at the centre of all decisions, as the provider aims for a reputation based upon the quality of individual life and basic rights as human beings.

The company ethos is based upon excellent customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each client's personal situation.

Audley Care value robust training programmes and CRB checks, striving to make sure all individuals receive a service that makes a positive impact upon their lifestyle.
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Care Provided by Audley Care Binswood

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Binswood to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Victoria Britton (Branch Manager)

Audley Care Binswood Reviews (44)

9.8

Audley Care Binswood has a Review Score of 9.8 (9.848) out of 10, based on 11 reviews in the last 2 years.
Over all time Audley Care Binswood has 44 reviews.

Overall Experience
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Date Published
  • 44
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  • 11
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Reviewer Connection to Audley Care Binswood
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Total of 44, showing 21-40
Review from Elizabeth C (Wife of Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Audley have been supplying care to my husband for nearly three years. I am more than satisfied with the service they give. The girls are always courteous, friendly, and efficient. They show care for my wellbeing which I appreciate.
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Review from Lisa T (Daughter-in-law of Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the Audley Care homecare team enough. The carers who visit my mum-in-law are absolutely lovely, they treat her with love and care whilst being completely professional. They are ever vigilant, informing us of any concerns and suggesting helpful care ideas. They always treat mum-in-law
with great dignity and respect, which is greatly appreciated. The management team are exceptional, always happy to support and reassure our family. We are very fortunate and extremely thankful to be with Audley.
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Review from Shirley B (Client) assisted by family/friend published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that I receive is very good, the girls are very kind and caring and always try to make me smile.
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Review from F A (Client) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care and concern was very high. I felt that I was being treated by an experienced professional who took a pride in the job. I am very pleased to have selected the Audley service and recommend it unhesitatingly.
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Review from C T (Daughter of Client) published on 20 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that looked after mum were wonderful, every single one of them. They provided love, compassion and understanding and made sure mum was safe and supported. The carers and main manager supported mums family and stayed with me and mum until she passed away. Mums life was better for having Audley
community carers sharing it with her. Thank you.
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Review from Angela D (Client) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to let you know that I am overwhelmed by the kindness and generosity that my husband and I were given this morning. I'm paraplegic and have regular assistance from Audley Care Binswood (all of whom are excellent). This morning my husband was experiencing a bout of palindromic rheumatism,
and the carer could see we were struggling somewhat. She prepared our Sunday lunch in her own time - rather than fulfilling her care duties and going home. To me, that epitomises the expression "going the extra mile"! I've had agency care for fifteen years, but since having Audley, our lives have been vastly improved.
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Review from Harry B (Client) assisted by family/friend published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Audley Care came highly recommended by several sources in the Leamington area. We were very impressed by the time and trouble taken to pre-assess our needs. When the care began we noted the efficiency and professionalism of every single one of the carers. The knock on effect has helped us in our own
care management when we are alone. E.g. Catheter care. All the carers are kind, patient and good natured. We consider ourselves very fortunate to be cared for by Audley Care.
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Review from Julie C (Daughter of Client) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Audley Care for over five years. Firstly for our mother and now for our father. We would never consider using another care agency and would highly recommend Audley Care. The carers are very professional, caring and friendly. Our regular carer has always given 100%+ service. She is completely
trustworthy and we feel our father is in safe hands.
Reply from Fionna Cannon, Regional Operations Manager at Audley Care Binswood
Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.
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Review from Janet U (Daughter-in-law of Client) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the carers for being so kind, thoughtful and professional during the short time they cared for our mother-in-law. Nothing was too much trouble and they took the time to get to know her and the family. The assessment and agreement process was fast and professional, all communication
with us, the family, has been excellent.


I would not hesitate to recommend Audley Care Binswood as care providers. The carers were the sort of people you would want coming into your home to look after a family member. Trustworthy, professional and above all, so very kind and gentle with a frail old lady.


Thank you very much.

Reply from Fionna Cannon, Regional Operations Manager at Audley Care Binswood
Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.
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  • Care / Support
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  • Treated with Dignity
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Review from Sarah N (Daughter of Client) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for some care for our mother who had recently suffered with the loss of our dad, she had been going downhill and we were all as a family finding hard to make the time up in the week to see her. We approached Audley and several different companies in the area. Audley by far stood out
for us. Extremely professional and helpful. The ladies in the office were amazing and supportive. Audley started on the 3rd December where mum had weekly visits 5 days a week. The carers were all fantastic the ones we met were truly lovely and had such big hearts, mum really enjoys the company of the carers that they send and we have seen a huge improvement in her, we have so much relief that has been lifted knowing we have the carers seeing mum daily. Would always recommend them to anyone who would ask.
Reply from Fionna Cannon at Audley Care Binswood
Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the local branches.
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Review from Denise W (Client) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Audley Care are professional, compassionate and very hard working. The people who organise the care are extremely helpful. Audley Care has improved my life.
Reply from Fionna Cannon at Audley Care Binswood
Thank you for your very positive review, it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the local branches.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Dorothy B (Client) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the Audley carers mostly very efficient in the case of new girls (haven't been to me before) it is a long process as they have to be told everything. They do remember very well on subsequent visits. One of my carers has a good instinct and does everything I require without asking.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your review, I will pass on your feedback to the team. it is always lovely to receive feedback and know our service is effective.
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Review from Nigel K (Client) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dedicated teams assisted and weekly rota provides one week ahead. The service provided is far in excess of what other care agencies I have encountered/used previously. Always happy to provide additional support when called upon in urgent circumstances. I am extremely happy with this service and I would
highly recommend Audley Care Binswood.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your positive review. We pride ourselves on providing the best possible care to our customers and it is always passed down to our local teams when we receive feedback.
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Review from John C (Husband of Client) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had very good experience over a number of years, carers have always treated my wife with care and dignity.
Have had some issues recently which took longer to resolve than I would have liked, but my overall impression is that Audley are very good.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your review and comments, we are proud of the work our care workers provide to our customers. I will pass on your comments to our local teams.
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Review from Sarah C (Daughter of Client) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff have been fantastic in looking after my mum, who sadly died due to Motor Neurone Disease. They were all reliable, trustworthy and friendly and spoke to my mum and not over her even when she could no longer speak. Making sure she understood what they were doing and listening to and valuing
my dad’s wishes too. They treated her with such care and dignity, adapting as my mum’s condition deteriorated. They showed compassion and supported my dad at the same time too. I can’t put into words how wonderful they all are.
Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood
Thank you for your lovely review it is always wonderful to hear that our care workers are striving for excellence and have the compassion that Audley care values in our care workers.

Please accept…read more
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Review from Liz B (Daughter of Client) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Audley Care for 5 years. Initially for our mother/wife and now for Dad. They are very caring and professional at all times. The carers are of the highest standard and Dad enjoys them coming to care for him on a daily basis. It gives us peace of mind and we cannot recommend them enough.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your positive review. Our care workers are proud of the services that they provide and Audley have an ethos of providing outstanding care. I will pass on your comments to the team.
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Review from R N (Son of Client) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Words cannot describe how much Audley Care meant to me and my family through such a hard time. The girls visited dad, made life easier and someone we could rely on.
They made dad's last few weeks the best, made him comfortable and the ladies in the office were always there to help on the other end
of the phone. Will always recommend Audley Care to anyone who needs this support.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your positive review, it is always lovely to hear that we are making a difference to people's lives and offering support to families and friends. Thank you for taking the time to review…read more
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Review from Karen A (Daughter of Client) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having a bad experience with a different care company, I was completely shocked by how professional and helpful the staff were and they were amazing and great with my mum. I cannot thank them enough.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your positive review, I will pass it on to the team. It is always fantastic to know our teams are providing outstanding care.
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Review from Rhona M (Wife of Client) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Audley Care has been a wonderful help to myself and my husband for one and a half years giving helpful advice and great care nursing and friendship. We would not have coped with them and how much we appreciate each carer that has regularly come from Audley Care.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your positive review, we are extremely proud of the work that our care workers do to provide a outstanding service to our customers . I will pass on your feedback to our team.
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Review from Norman N (Husband of Client) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been diagnosed as having Alzheimer's about six months ago, I became aware some four years before and had begun my transition in to learning to be her 24-hour carer. About two years ago, it was clear that help was needed. My two daughters and I are health and finance attorneys for my wife
and we decided that private care at home was to be our choice and we chose Audley Care.
Reply from Marie Kaye at Audley Care Binswood
Thank you for your review it is always wonderful to receive such lovely feedback. I will pass your comments on to the team they are committed to giving our customers outstanding care and support.
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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Audley Care Binswood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.848 for Audley Care Binswood is calculated as follows: ( (56 Excellents x 5) + (10 Goods x 4) ) ÷ 66 Ratings = 4.848
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Binswood is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Vicki

Vicki Britton

Job Title: Care Branch Manager Joined: 2019

Over 35 years’ experience in the care industry, QCF Management Health & Social Care Level 5.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Binswood to verify any information. View our terms and conditions. Audley Care Binswood has an Enhanced Service - more info.