Audley Care Binswood

Henley Hall, Kenilworth Road, Leamington Spa CV32 5TN
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9.8 42 Reviews
  • Audley Care Binswood, Leamington Spa
Audley Care Ltd (Leamington Spa) have designed a domiciliary service based around the highest level of care, where the client's health and wellbeing is at the centre of all decisions, as the provider aims for a reputation based upon the quality of individual life and basic rights as human beings.

The company ethos is based upon excellent customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each client's personal situation.

Audley Care value robust training programmes and CRB checks, striving to make sure all individuals receive a service that makes a positive impact upon their lifestyle.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £32

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Binswood to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Victoria Britton (Branch Manager)

Audley Care Binswood Reviews (42)

Total of 42, showing 41-42
9.8

Audley Care Binswood has a Review Score of 9.8 (9.817) out of 10, based on 10 reviews in the last 2 years. Over all time Audley Care Binswood has 42 reviews.

Overall Experience

  • 37
  • 5
  • 0
  • 0
  • 0

Date Published

42
5
5
10
32

Review from Alex B (Grandson of Client) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were extremely impressed by the high level of care our Nan received. All the carers went above and beyond what was expected and continued to let her live as independently as possible right until the end. Thank you.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide excellent care to all its customers. We acknowledge the great work our team of care workers do to ensure our service is outstanding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley C (Daughter of Client) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Audley Care have been visiting my mother for a year now and I cannot fault them at all. Mum has had continuity of carers so they have been able to get to know her and her needs and she knows them. They have been kind, considerate, caring, professional and punctual. They have done all that Mum has
asked them to do. Having the same carers has given me peace of mind that she is getting the best of care.


I cannot fault the office staff who have been very friendly, polite and helpful, especially at times when Mum has had to go into hospital.


Finding Audley Care took so much pressure off my shoulders that I can't recommend them highly enough.

Reply from Marie Kaye, Regional Care Operations Manager at Audley Care Binswood

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Audley Care Binswood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Audley Care Binswood is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) ) ÷ 60 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Binswood is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (1)

Vicki

Vicki Britton

Job Title: Care Branch Manager

Joined: 2019

Over 35 years’ experience in the care industry, QCF Management Health & Social Care Level 5.

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