Audley Care Binswood

7 Clarendon Place, Leamington Spa, CV32 5QL

Audley Care Ltd (Leamington Spa) have designed a domiciliary service based around the highest level of care, where the client's health and wellbeing is at the centre of all decisions, as the provider aims for a reputation based upon the quality of individual life and basic rights as human beings.

The company ethos is based upon excellent customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each client's personal situation.

Audley Care value robust training programmes and CRB checks, striving to make sure all individuals receive a service that makes a positive impact upon their lifestyle.

Group : Audley Care Ltd

Person in charge: Samantha Griffiths (Branch Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Please contact the branch for more information

Visiting: Please contact the branch to arrange a visit or the staff would be more than happy to visit you in the comfort of your own home.

Latest Care Quality Commission* Report on Audley Care Binswood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Audley Care Binswood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Audley Care Binswood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Audley Care Binswood is calculated as follows: ( (15 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Audley Care Binswood is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Audley Care Binswood has a Review Score of 8.5 (8.500) from 4 Reviews

Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Audley Care Binswood?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Audley Care Binswood

  • Client / Service User
    1
  • Daughter of Client/Service User
    1
  • Grandson of Client/Service User
    1
  • Husband of Client/Service User
    1

As a family, we were extremely impressed by the high level of care our Nan received. All the carers went above and beyond what was expected and continued to let her live as independently as possible right until the end. Thank you.

How likely would you be to recommend Audley Care Binswood? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Marie Kaye at Audley Care Binswood responded to this review on 04 May 2018:

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

Audley Care have been visiting my mother for a year now and I cannot fault them at all. Mum has had continuity of carers so they have been able to get to know her and her needs and she knows them. They have been kind, considerate, caring, professional and punctual. They have done all that Mum has asked them to do. Having the same carers has given me peace of mind that she is getting the best of care.

I cannot fault the office staff who have been very friendly, polite and helpful, especially at times when Mum has had to go into hospital.

Finding Audley Care took so much pressure off my shoulders that I can't recommend them highly enough.

How likely would you be to recommend Audley Care Binswood? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Marie Kaye, Regional Care Operations Manager at Audley Care Binswood responded to this review on 04 May 2018:

Thank you for your positive review and comments. Audley Care takes great pride in being able to provide care of an excellent service to all its customers.

Carers on regular visits are generally punctual, polite and friendly. There seems to be enough of them. Communication between management and client in the community can be patchy but good response to additional specific requests for extra help when needed.

Overall standards of hygiene and consideration of clients needs.

How likely would you be to recommend Audley Care Binswood? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

The carers are punctual and treat my wife with respect and dignity.
They are a great support to my wife and myself.
The carers are not changed too often so that my wife does not have to get used to new faces very often.

How likely would you be to recommend Audley Care Binswood? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

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