Caremark West Berkshire, Reading & South Oxfordshire

92b Audley Street, Reading RG30 1BS
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9.7 37 Reviews
  • Caremark West Berkshire, Reading & South Oxfordshire, Reading
Caremark (West Berkshire, Reading & South Oxfordshire) is a trusted, family-run home care business with a proud history of serving local communities since 2010. Rooted in family values, they are committed to providing exceptional personal care and support to individuals in the comfort of their own homes.

Their services cover the Reading, West Berkshire, and South Oxfordshire areas, offering tailored care options such as regular daily visits, overnight support, and live-in care. They are proud to support adults with a wide range of needs, offering specialist care for:

- Dementia, Alzheimer's, and Parkinson's
- Palliative and complex care
- Motor Neurone Disease and Multiple Sclerosis
- Learning difficulties

Quality and trust are at the heart of what they do. The dedicated team of supervisors conducts regular reviews and checks to ensure the high standards of care are consistently maintained. As a registered provider with the Care Quality Commission (CQC), they work in partnership with Reading Borough Council, West Berkshire Council, South Oxfordshire authorities, the NHS, and private clients to deliver care you can rely on.

At Caremark (West Berkshire, Reading & South Oxfordshire), their ethos is simple: to deliver compassionate, professional care with the warmth and dedication you’d expect from a family-run business.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Caremark West Berkshire, Reading & South Oxfordshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Brookes (Registered Manager)

Caremark West Berkshire, Reading & South Oxfordshire Reviews (37)

9.7

Caremark West Berkshire, Reading & South Oxfordshire has a Review Score of 9.7 (9.680) out of 10, based on 29 reviews in the last 2 years.
Over all time Caremark West Berkshire, Reading & South Oxfordshire has 37 reviews.

Overall Experience
  • 23
  • 11
  • 1
  • 1
  • 1
Date Published
  • 37
  • 4
  • 9
  • 29
  • 8
Reviewer Connection to Caremark West Berkshire, Reading & South Oxfordshire
  • 17
  • 8
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 37, showing 1-20
Review from J R (Wife of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the service and carers to be very good. My husbands needs are their first priority. The timekeeping has been very good, we are notified of any changes which have to be made. The carers who come are consistent, any new staff introduced by those we know.
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  • Treated with Dignity
  • Value for Money
Review from M M (Client) assisted by family/friend published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I have found the service to be very good. I like having consistent carers, I have the same carer 6 days a week and she knows me well and is very patient and caring. We have a good laugh together. She is very professional. One day a week I have different carers from the company and they are very
nice. We can phone the office and speak to a person if we have any questions.
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  • Treated with Dignity
  • Value for Money
Review from Cassandra S (Daughter of Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are extremely happy with the care provided for our Dad. The carers are patient, caring, hygienic and treat dad wtih dignity at all times. Will definitely recommend your agency to others.
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Review from M M (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was discharged from hospital in a very frail condition and provided with a council funded care pack. Two carers visited the family home four times a day for 5 weeks. They were professional and friendly. Highly commendable.
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Review from Liz P (Daughter of Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been thrilled with the service provided. So helpful and very friendly. Caremark has been a blessing with helping my mother's rehabilitation after recent operation.
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Review from Elizabeth M (Wife of Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have had a perfect experience with all carers who have visited and my husband is extremely satisfied with his care.
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Review from M H (Client) assisted by family/friend published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent/very good staff very willing and hard working/cheerful. Cleanliness is immediately apparent once they have finished. Continuum of personnel is good. Attentive regarding personal needs/tucked up in bed ok. Hair washing done thoroughly when required.
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Review from Jean C (Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service I receive. All the ladies are great to me and I enjoy every one.
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Review from R A (Client) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the carers. They are kind and helpful.
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  • Treated with Dignity
  • Value for Money
Review from M R (Son of Client) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good to have a consistent carer most of the time, as a relationship is built up of trust.
Very good personal care provided with dignity and compassion.
Seems willing to undertake any tasks asked of the carer such as light cleaning jobs.
It seems the carers are unable to do cooking other than in a
microwave; some training in basic cooking skills would be beneficial.
The management staff have been effective and responsive.
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  • Value for Money
Review from C G (Daughter of Client) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum receives double-up care four times a day as needs changing and washing every visit. Mum finds this very upsetting and the carers need to be patient with her. They have a very hard job in the times allowed but Mum is kept clean and tidy. She loves to be chatted to and often needs help eating or drinking
if she has an upsetting day and she receives this.
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Review from K R (Client) assisted by family/friend published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very satisfied with all of the help that was provided for my late wife and now for me. The care manager and all of the team are always very helpful and polite.
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Review from D S (Client) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy overall with my care because all the staff are very helpful and one carer in particular I have a great relationship with and also other carers.
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Review from Jenni W (Daughter of Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care provided to our mum. Almost all of the carers who have attended have been friendly and polite and have engaged with Mum. Thank you for the care you have provided.
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Review from G S (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is a very happy one with the care that I receive.
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Review from A G (Son of Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the service, carers polite and friendly. My Dad is happy with the care.
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Review from M H (Uncle of Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark has been caring for my nephew for about five years and takes good care of him. We are happy with them.
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Review from J G (Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care all round. Very happy.
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  • Treated with Dignity
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Review from I B (Sister of Client) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark has been caring for my brother for almost a year now. All the carers have been very good at caring for my brother's needs. Office staff are very supportive.
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Review from Janet C (Mother of Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark has cared for my son for a good few years. Nothing is too much, they treat my son with good respect. I cannot say anything wrong about them.
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  • Treated with Dignity
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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Caremark West Berkshire, Reading & South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.680 for Caremark West Berkshire, Reading & South Oxfordshire is calculated as follows: ( (123 Excellents x 5) + (43 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.68
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark West Berkshire, Reading & South Oxfordshire is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (5)

Rishi

Rishi Dhot

Job Title: Managing Director Joined: 2010

Rishi brings over seven years of expertise in accountancy and investment banking, gained at leading global financial firms. A Chartered Accountant with a deep commitment to exceptional care, Rishi draws on his family’s 25+ years of experience in running nursing homes to lead Caremark West Berkshire & Reading.


Passionate about delivering outstanding home care services, Rishi is dedicated to making a difference in the community.

Sarah

Sarah Brookes

Job Title: Registered Manager Joined: 2011

Sarah has been a cornerstone of Caremark West Berkshire, Reading & South Oxfordshire since 2011, starting as a Care and Support Worker and rising through the ranks to become our Registered Care Manager in 2016. With proven excellence in every role, from Field Care Supervisor to Office Manager, Sarah has a QCF Level 5 Diploma in Leadership for Health and Social Care. Her dedication and experience ensure the highest standards of care for our clients.

Alexandra

Alexandra Alexie

Job Title: Care Coordinator Joined: 2016

Alexandra joined Caremark in 2016 as a carer, advancing to Field Care Supervisor in 2018 before stepping into her current role as Care Coordinator. With extensive experience in customer-facing roles, Alexandra is dedicated to ensuring seamless care delivery and outstanding support for clients and their families.

Sarah

Sarah John

Job Title: Field Care Supervisor Joined: 2012

Since joining Caremark in 2012 as a dedicated carer, Sarah’s passion and expertise have led her to become a Field Care Supervisor in 2020. Committed to upholding Caremark’s high standards, she plays a key role in delivering exceptional care and support to clients and their families.

Sylwia

Sylwia Worozbit

Job Title: Finance Manager Joined: 2015

Sylwia oversees the daily operations and financial management of Caremark West Berkshire & Reading, ensuring everything runs seamlessly. With a background in the financial sector, she brings valuable expertise to support the company’s success and deliver exceptional care services.

Frequently Asked Questions about Caremark West Berkshire, Reading & South Oxfordshire

What Type of Services does Caremark West Berkshire, Reading & South Oxfordshire offer?

Caremark West Berkshire, Reading & South Oxfordshire offers Home Care.

How many Carers does Caremark West Berkshire, Reading & South Oxfordshire employ?

Caremark West Berkshire, Reading & South Oxfordshire employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark West Berkshire, Reading & South Oxfordshire to verify any information. View our terms and conditions. Caremark West Berkshire, Reading & South Oxfordshire has an Enhanced Service - more info.