Caremark (West Berkshire, Reading & South Oxfordshire) is a trusted, family-run home care business with a proud history of serving local communities since 2010. Rooted in family values, they are committed to providing exceptional personal care and support to individuals in the comfort of their own homes.
Their services cover the Reading, West Berkshire, and South Oxfordshire areas, offering tailored care options such as regular daily visits, overnight support, and live-in...
Caremark (West Berkshire, Reading & South Oxfordshire) is a trusted, family-run home care business with a proud history of serving local communities since 2010. Rooted in family values, they are committed to providing exceptional personal care and support to individuals in the comfort of their own homes.
Their services cover the Reading, West Berkshire, and South Oxfordshire areas, offering tailored care options such as regular daily visits, overnight support, and live-in care. They are proud to support adults with a wide range of needs, offering specialist care for:
- Dementia, Alzheimer's, and Parkinson's
- Palliative and complex care
- Motor Neurone Disease and Multiple Sclerosis
- Learning difficulties
Quality and trust are at the heart of what they do. The dedicated team of supervisors conducts regular reviews and checks to ensure the high standards of care are consistently maintained. As a registered provider with the Care Quality Commission (CQC), they work in partnership with Reading Borough Council, West Berkshire Council, South Oxfordshire authorities, the NHS, and private clients to deliver care you can rely on.
At Caremark (West Berkshire, Reading & South Oxfordshire), their ethos is simple: to deliver compassionate, professional care with the warmth and dedication you’d expect from a family-run business.
Care Provided by Caremark West Berkshire, Reading & South Oxfordshire
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £30
Weekly Live-in Care
From £1,500
The price(s) shown are provided by the agency. Contact Caremark West Berkshire, Reading & South Oxfordshire for full pricing details and T&Cs.
Contact Caremark West Berkshire, Reading & South Oxfordshire to get a personalised quote:
Caremark West Berkshire, Reading & South Oxfordshire has a Review Score of 9.5 (9.547) out of 10, based on 10 reviews in the last 2 years. Over all time Caremark West Berkshire, Reading & South Oxfordshire has 38 reviews.
Reviewer Connection to Caremark West Berkshire, Reading & South Oxfordshire
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Showing 38 reviews matching selected criteria
Review from G F (Husband of Client) published on 22 April 2024 Submitted via Postal Card•
Overall Experience
Caremark has been looking after my wife for over two years. etc. the care is exceptional, they are always ready to help when it's needed. I would recommend Caremark to anyone who needs care.
Caremark has been looking after my wife for over two years. etc. the care is exceptional, they are always ready to help when it's needed. I would recommend Caremark to anyone who needs care.
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Management
Treated with Dignity
Value for Money
Review from Janet C (Mother of Client) published on 22 April 2024 Submitted via Postal Card•
Overall Experience
Caremark has cared for my son for a good few years. Nothing is too much, they treat my son with good respect. I cannot say anything wrong about them.
Caremark has cared for my son for a good few years. Nothing is too much, they treat my son with good respect. I cannot say anything wrong about them.
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Management
Treated with Dignity
Value for Money
Review from J D (Daughter of Client) published on 19 April 2024 Submitted via Postal Card•
Overall Experience
Very happy with all aspects this company provides. The staff are professional whilst being very caring. They are wonderful with my Mum but also do their utmost to support me.
Very happy with all aspects this company provides. The staff are professional whilst being very caring. They are wonderful with my Mum but also do their utmost to support me.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter T (Client / Service User) published on 18 April 2024 Submitted via Postal Card•
Overall Experience
I am very pleased with the care I receive.
I am very pleased with the care I receive.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqueline K (Daughter of Client) published on 18 April 2024 Submitted via Postal Card•
Overall Experience
Mum's carers are incredible and allow her to stay in her own home, without them this would not be possible. They go above and beyond, are very kind and caring. With her day-to-day needs met, their time with her brightens her day. When we found them outstanding is when she needed to go into hospital...
Mum's carers are incredible and allow her to stay in her own home, without them this would not be possible. They go above and beyond, are very kind and caring. With her day-to-day needs met, their time with her brightens her day. When we found them outstanding is when she needed to go into hospital in an emergency, the carers have assisted the ambulance crew by hoisting her and on her return home have made it possible for her to come home.
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Treated with Dignity
Value for Money
Review from Leonard H (Client / Service User) published on 18 April 2024 Submitted via Postal Card•
Overall Experience
I am happy with the service I receive from Caremark and the staff.
I am happy with the service I receive from Caremark and the staff.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from M Q (Client / Service User) published on 17 April 2024 Submitted via Postal Card•
Overall Experience
I have had my carer for 4 years, we get on well. I am happy with Caremark for my live-in care.
I have had my carer for 4 years, we get on well. I am happy with Caremark for my live-in care.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Kathleen R (Client / Service User) published on 12 April 2024 Submitted via Postal Card•
Overall Experience
My carer is brilliant, all going well.
My carer is brilliant, all going well.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from G E (Client / Service User) published on 11 April 2024 Submitted via Postal Card•
Overall Experience
Staff are friendly and office reactive and accommodating of changes requested.
Staff are friendly and office reactive and accommodating of changes requested.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Frank B (Husband of Client) published on 11 April 2024 Submitted via Postal Card•
Overall Experience
Professional level of care, an excellent small team of carers.
Professional level of care, an excellent small team of carers.
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Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Bradley S (Son of Client) published on 3 March 2023 Submitted via Website•
Overall Experience
Mum's care times were 08.00,13.00,18.00. Reality 09.00-09.15,13.45,14.30,18.45,19.30, to as late as 20.30. Ask to do some cleaning for her and nothing happens. No offer for a shower or wash her hair. Mum asks for the window to be opened for the cat, and answers no, when moving mum around her bed,...
Mum's care times were 08.00,13.00,18.00. Reality 09.00-09.15,13.45,14.30,18.45,19.30, to as late as 20.30. Ask to do some cleaning for her and nothing happens. No offer for a shower or wash her hair. Mum asks for the window to be opened for the cat, and answers no, when moving mum around her bed, bless her, she’s in pain, carer says “you're not in pain” and if I wasn’t living just 300 meters away from her home I would not have seen what was going on, especially them billing me for the times they were there and me knowing what times they have actually done! Total difference. Not happy at all.
↩Reply from Rishi Dhot, Director at Caremark West Berkshire, Reading & South Oxfordshire
Dear Bradley, thank you for your feedback, which we have noted. Your mother had a detailed care review which involved both Caremark and her social worker and at that meeting you informed the social worker that you were broadly happy with our service. We were also cleaning the house and feeding the cat. We would appreciate an opportunity to meet with you to discuss your concerns further.
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Review from K B (Son of Client) published on 6 February 2023 Submitted via Postal Card•
Overall Experience
I used Caremark for my mum for a number of years and generally found their care to be of a good level.
I used Caremark for my mum for a number of years and generally found their care to be of a good level.
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Value for Money
Review from Eileen M (Client / Service User) published on 2 February 2023 Submitted via Postal Card•
Overall Experience
I am very happy with all my carers. They are so good to me and I am so comfortable and grateful.
I have been with Caremark for over nine years and always received outstanding care. I am happy to recommend.
I am very happy with all my carers. They are so good to me and I am so comfortable and grateful.
I have been with Caremark for over nine years and always received outstanding care. I am happy to recommend.
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Management
Treated with Dignity
Value for Money
Review from K R (Client / Service User) published on 2 February 2023 Submitted via Postal Card•
Overall Experience
Marvelous. Very well, all of them make my day. Also cared for my wife until she passed.
Marvelous. Very well, all of them make my day. Also cared for my wife until she passed.
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Management
Treated with Dignity
Value for Money
Review from S M (Client / Service User) published on 2 February 2023 Submitted via Postal Card•
Overall Experience
Everyone is cheerful, helpful and eager to learn.
Everyone is cheerful, helpful and eager to learn.
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Management
Treated with Dignity
Value for Money
Review from H W (Client / Service User) published on 2 February 2023 Submitted via Postal Card•
Overall Experience
I am very happy, the carers are good to me, very helpful and kind. They make me laugh. I enjoy their company.
I am very happy, the carers are good to me, very helpful and kind. They make me laugh. I enjoy their company.
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Management
Treated with Dignity
Value for Money
Review from N W (Daughter of Client) published on 26 November 2021 Submitted via Website•
Overall Experience
Very concerned about the lack of management follow up on care issues e.g. carer not turning up at all, wrong meds chart, personal care not offered.
Carers do not stay more than a maximum of half the contracted visit times and managers are not interested and often do not respond to calls and...
Very concerned about the lack of management follow up on care issues e.g. carer not turning up at all, wrong meds chart, personal care not offered.
Carers do not stay more than a maximum of half the contracted visit times and managers are not interested and often do not respond to calls and concerns at all.
↩Reply from Nuria Vilanova, Head of Operations at Caremark West Berkshire, Reading & South Oxfordshire
We are extremely disappointed to receive such a review from this individual.
We have worked closely with both CQC and our Local Authority to find the best way to satisfy this service user's needs, but ultimately due to the very specific profile of carer required we felt it was not possible for us...
We are extremely disappointed to receive such a review from this individual. We have worked closely with both CQC and our Local Authority to find the best way to satisfy this service user's needs, but ultimately due to the very specific profile of carer required we felt it was not possible for us to continue delivering care and the package was terminated. It is downright slanderous to claim our carers ever refused to provide personal care. Their job is to promote the independence of the client and to respect their wishes and support if needed. I can also confirm no calls were missed: carers would be turned away if they did not meet the desired profile. The situation became unsustainable and it was the main reason the package was handed back, as we felt it would be in the service user's best interests to find an alternative provider.
NB we operate a 24/7 on-call service and even our Head of Operations made herself available outside of working hours to this individual.
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Review from Julie C (Daughter of Client) published on 17 September 2018 Submitted via Website•
Overall Experience
My Dad has had two carers, four times a day, since coming out of hospital in May. In the mornings they get him out of bed, help him wash, or, shower, dress and sit him in his chair. The service they supply is outstanding. Dad likes continuity and having the same carers in the week and at the...
My Dad has had two carers, four times a day, since coming out of hospital in May. In the mornings they get him out of bed, help him wash, or, shower, dress and sit him in his chair. The service they supply is outstanding. Dad likes continuity and having the same carers in the week and at the weekend one of the two is usually available meaning he is very happy. They also ask about Dad’s family and his interests and know all eight of us children by sight from either pictures, or having met us.
The carers are more like friends and family and Dad looks forward to their visits. Even when he is not feeling too well, which has been quite often recently, they talk with him, getting a response and getting him to interact with them. I live at home with Dad and know how much they do and how patient, friendly, interested, helpful and conscientious they are. My siblings also appreciate the care they give as they had been worrying about me and my health before these carers were put in place.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
25 Nov 2024
Finding the right care for your loved ones as they age or face health challenges can be an emotional and overwhelming experience. For many families, the idea of a care...
There are no accreditations posted yet for Caremark West Berkshire, Reading & South Oxfordshire.
Meet the Team (5)
Rishi DhotJob Title Managing DirectorJoined 2010
Rishi brings over seven years of expertise in accountancy and investment banking, gained at leading global financial firms. A Chartered Accountant...
Rishi brings over seven years of expertise in accountancy and investment banking, gained at leading global financial firms. A Chartered Accountant with a deep commitment to exceptional care, Rishi draws on his family’s 25+ years of experience in running nursing homes to lead Caremark West Berkshire & Reading.
Passionate about delivering outstanding home care services, Rishi is dedicated to making a difference in the community.
Sarah BrookesJob Title Registered ManagerJoined 2011
Sarah has been a cornerstone of Caremark West Berkshire, Reading & South Oxfordshire since 2011, starting as a Care and Support Worker and rising...
Sarah has been a cornerstone of Caremark West Berkshire, Reading & South Oxfordshire since 2011, starting as a Care and Support Worker and rising through the ranks to become our Registered Care Manager in 2016. With proven excellence in every role, from Field Care Supervisor to Office Manager, Sarah has a QCF Level 5 Diploma in Leadership for Health and Social Care. Her dedication and experience ensure the highest standards of care for our clients.
Alexandra AlexieJob Title Care CoordinatorJoined 2016
Alexandra joined Caremark in 2016 as a carer, advancing to Field Care Supervisor in 2018 before stepping into her current role as Care Coordinator....
Alexandra joined Caremark in 2016 as a carer, advancing to Field Care Supervisor in 2018 before stepping into her current role as Care Coordinator. With extensive experience in customer-facing roles, Alexandra is dedicated to ensuring seamless care delivery and outstanding support for clients and their families.
Sarah JohnJob Title Field Care SupervisorJoined 2012
Since joining Caremark in 2012 as a dedicated carer, Sarah’s passion and expertise have led her to become a Field Care Supervisor in 2020. Committed...
Since joining Caremark in 2012 as a dedicated carer, Sarah’s passion and expertise have led her to become a Field Care Supervisor in 2020. Committed to upholding Caremark’s high standards, she plays a key role in delivering exceptional care and support to clients and their families.
Sylwia WorozbitJob Title Finance ManagerJoined 2015
Sylwia oversees the daily operations and financial management of Caremark West Berkshire & Reading, ensuring everything runs seamlessly. With a...
Sylwia oversees the daily operations and financial management of Caremark West Berkshire & Reading, ensuring everything runs seamlessly. With a background in the financial sector, she brings valuable expertise to support the company’s success and deliver exceptional care services.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark West Berkshire, Reading & South Oxfordshire to verify any information. View our terms and conditions. Caremark West Berkshire, Reading & South Oxfordshire has an Enhanced Service -what an Enhanced Service includes.
