Enterprise House, 2-4 Balloo Avenue, Bangor BT19 7QT
Caremark Bangor (North Down Ards & Belfast) helps adults and older people with care needs to remain independent in the comfort of their own homes.
Support is available for a wide range of needs and the provider is respected in many Northern Ireland communities.
Staff undergo comprehensive induction training and Caremark believe in ongoing investment to safeguard quality.
Group : Caremark
Person in charge: Emma Hanna (Care Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 100
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
The Review Score of 8.4 (maximum of 10) for Caremark (North Down, Ards & Belfast) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Caremark (North Down, Ards & Belfast) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.931 for Caremark (North Down, Ards & Belfast) is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Caremark (North Down, Ards & Belfast) is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Caremark (North Down, Ards & Belfast) has a Review Score of 8.4 (8.431) from 5 Reviews
Review submitted from a Postal Card by M B (Wife of Client) on Thursday 28 September 2017. Relates to September 2017.
Generally good.
How likely would you be to recommend Caremark (North Down, Ards & Belfast)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Review submitted from a Postal Card by A F (Daughter of Client) on Monday 18 September 2017. Relates to September 2017.
Caremark has provided excellent care and support for my father, in a caring and sensitive manner.
How likely would you be to recommend Caremark (North Down, Ards & Belfast)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Fred K (Client) on Wednesday 23 November 2016. Relates to October 2016.
Carers from Caremark are all excellent, they have been caring for me for over 3 years and have been a great support for my family also.
How likely would you be to recommend Caremark (North Down, Ards & Belfast)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Alison S (Client) on Wednesday 23 November 2016. Relates to October 2016.
I would highly recommend this company.
How likely would you be to recommend Caremark (North Down, Ards & Belfast)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by Elsie G (Daughter of Client) on Wednesday 23 November 2016. Relates to October 2016.
Carers are all extremely helpful and treat my mother with dignity and respect.
How likely would you be to recommend Caremark (North Down, Ards & Belfast)? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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