Bluebird Care Swale

Bluebird Care provided my mum support from December 2023 until her death in May 2024. She was fiercely independent and reluctant to accept help. Her carers respected Mum's wish to remain independent but by offering support when needed, gained her trust. The team kept me fully informed of any concerns and remained with Mum when waiting for an ambulance. I have no hesitation recommending Bluebird Care.

Bluebird Care stepped in at short notice to help out when my dad became ill and it became too difficult to do all the caring ourselves. They really were a lifeline for us. We have found them reliable, kind and supportive. Nothing seems to be too much trouble for them and they are always jolly and we look forward to them turning up as it adds to our day.

Providing care and assistance to my ex-husband was a priority, now retired I was able to help my children daily with hospital discharge for their father. However, I could not do duty alone and sought the expertise of Bluebird ladies. They provided a safe welcoming package through the week, and always cheerful, reliable, caring and ready to accommodate. Thank you to all concerned who cared for an elderly gentleman with cancer.

My dad had a long spell in hospital and needed home care. We were able to set this up very quickly with Bluebird and found it really easy to communicate with them. Dad liked that the carers were local and that there was some consistency in who came. It really helped him to build trust. When the time came to move into a care home, Bluebird staff were really supportive. We were very grateful for the care they gave Dad.

Bluebird Care looked after my brother for about sixteen months and always did a good job. The staff were friendly and very competent and treated my brother with respect at all times. In all the time he was looked after by Bluebird, there were never any problems.

The service and staff were very efficient and professional and I was impressed with the regular communication and assessment that they provided in order to update and change any of my mother's needs.

I needed morning care after hospital surgery. Bluebird Care came highly recommended from a variety of sources and they were able to accommodate my requirements from day one. This turned out to be an excellent choice as the staff, both at the coal face and in the back office, attended to all my needs in a professional and caring way, always bringing a smile with them each time they visited. A job well done!

I was very pleased that the Care Supervisor from Bluebird Sittingbourne was able to arrange for the appropriate care staff for my mother at relatively short notice. The carers we able to visit at the agreed times and undertake all requirements as discussed.

My family has had a long association with Bluebird care and has felt that they have given a good, friendly, caring and reliable service. My father was well looked after and enjoyed his carers coming to help him.

Very happy and friendly girls, they do an excellent job caring, they are amazing with her I couldn't say a bad thing about them. Always professional and make sure we are happy with the care before they leave.

Nothing is too much trouble.

We organised care for my sister through Bluebirds Swale as she was diagnosed with Alzheimer’s and was struggling to cope. From the initial assessment to the actual care taking place, the helpfulness and understanding were excellent. The few days per week she spends with her designated carer has made a tremendous difference in her welfare and mental health caused by her Alzheimer’s. Her carer is very well acquainted with what is needed when looking after a person who is suffering from this awful disease and I can’t praise them high enough! I would certainly recommend Bluebirds to anyone who is in a similar position.

I have nothing but praise for the Bluebird team. The office staff went above and beyond to deliver the right package for our needs. Circumstances became critical for me, and within a day, they'd worked so hard and put together four visits each day for my mother, as opposed to the two visits daily. The girls are wonderful. They breeze in with a cheery greeting and remain light-hearted all the while they are doing their job. Nothing is ever too much trouble, and it's all done with so much care and understanding. One day, not only will I miss my Mum, I'll truly miss the girls who care for her so well.

I am very pleased with the way the carers are with my mother-in-law, very caring and extremely pleasant. The carers are very good at timekeeping. Overall I am extremely pleased with the service we have received.

Professional, reliable, friendly and compassionate care provider who I would wholeheartedly recommend. Their role allows my mum to continue living in her own home and she also enjoys the interaction when catching up with the carers!

I received support from them too at a time when I was sometimes at my wit's end. They were always ready to lend an ear. I would recommend them highly.

We can't thank the girls (and occasionally boys) from Bluebird enough for the care that they gave Dad, it was second to none and we really appreciated it and so did Dad. We came to look on them as part of pour extended family. Thank you Bluebird.

My dad was in palliative care and my mum needed night care so she could rest. We had a wonderful carer doing waking nights several times a week. She was excellent with Dad and kept his spirit up right to the end, she was with Dad and us when he passed away. We could not thank her and Bluebird enough for what they did for us.

My mum was at the end of her life and a double hand. We were told that these people were fully trained in end of life care. She had four times a day and in the first day saw eight different carers. Sadly not one of the eight read the care plan before entering the home and expected us to tell them what was needed. This company should not be trading, they knew nothing about end of life care and once left my mother not knowing if she was dead or not. Thank god we still had a live-in carer that rushed straight to Mum and called the family as she was in a bad way. Thankfully she only had to put up with this for 48 hours. Sadly she has now passed away. People be very careful about this company and its staff do not listen.

A company with outstanding ethics/ethos.