At Bluebird Care (Swale) staff believe in an efficient and quality care delivery, in a way that achieves dignity and respect for each individual. Customers are kept well informed of any developments, as the provider values a service free of stress or complication.
Working both with private clients and also social services, all budgets are personalised and direct payments via the local council are possible.
A hard-working team work to safeguard vulnerable...
Care Provided by Bluebird Care Swale
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Please call us to discuss our rates.
Contact Bluebird Care Swale to get a personalised quote:
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Jordan Byrne (Director)
Bluebird Care Swale Reviews (42)
Bluebird Care Swale has a Review Score of 9.5 (9.455) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Swale has 42 reviews.
Can't express how delighted I've been with the care provided by Bluebird for my Dad. He has nothing but praise for all the staff helping him with all his needs. Making his life easier towards his end of life plan.
Son of Client
Thank you for taking the time to share such kind feedback. We feel truly privileged to support your dad and to be part of his care during this important time. He is a gentleman who is very fondly regarded by both our carers and office team. Knowing that he feels supported, respected, and well cared...
I would like it if staff could show me earlier in the day as I have to wait until lunch to have staff do it.
All carers are very good.
Thank you so much for your lovely feedback and for taking the time to share your thoughts. We're delighted to hear that you're happy with all of your carers and that you've given five stars across the board. Your kind words mean a great deal to the whole team - we're so pleased that our support is making a positive difference for you. Thank you again!
All the girls are loving and caring, and treat her with the utmost respect and affection.
They have made a point of getting to know her favourite foods, the routines that she likes and conversation topics that interest her and she loves them all
Their daily notes are comprehensive and informative and a great help to us.
Whenever there is any difficulty with scheduling etc the management go out of their way to put in place carers who mum knows, as her dementia can cause anxiety in unfamiliar situations. This has even involved carers who do not usually live in volunteering to step in order to maintain continuity for mum, and we have been truly appreciative of this.
My brother and I now have peace of mind, in the knowledge that mum is truly looked after by people she considers as friends.
This has been a truly impressive service
Thank you so much for such a heartfelt review. It means the world to us to hear how much live-in care has made a difference for your mother, you, and your brother. Living with dementia can bring challenges, so knowing your mother feels safe, cared for, and happy is what matters most to us.It has...
So happy I chose Bluebird. Carers were so well trained. Looked after my husband for 5 months. I never doubted that my husband was in good hands. Kind & considerate, not only to my husband but to me too. Phoned when he went into the hospice to see if I was Ok. Also checked on me after he passed away.
Thank you so much for your kind words and for sharing your experience. We're truly sorry for your loss and want you to know how much it means to us that we were able to support you and your husband during such a difficult time.Your comments about the carers being kind and considerate will mean a...
As a package Bluebird care offer good value for money, the carers are also very flexible and helpful, my mother can rely on them to provide support and care when she needs them, when required they are always willing and able to provide support.
Dear Mark,Thank you for taking the time to share your feedback. We're really pleased to hear that your mum has been able to rely on our team and that the carers have been flexible and supportive when needed.It's important to us that families feel confident in the care we provide, and we appreciate...
Although the office staff are always very pleasant it is the carers that make the difference to Bluebirds. My mum loves them. Unfortunately the admin side lets bluebirds down. Lack of rotas, such varied timing, which we are not always advised of up front. Changes constantly being made, staff that are never sure where they are going. All this is known by them and they are working on improving things. They couldn't even get the new payment system up and running correctly. All staff are very nice but being nice does not help my mums anxiety. That said the carers are so nice and invaluable to her.
Thank you for your honest and thoughtful feedback. We're so pleased to hear how much your mum values the carers - they'll be really glad to know the positive impact they're having.We're also sorry for the frustrations you've experienced with communication and rota changes. We understand how...
Also, the office staff are brilliant. They provide me with essential support; nothing is too much trouble.
I would have no hesitation in recommending Bluebird Care.
Dear Richard,Thank you for your thoughtful review. We're really glad to hear that both your mum and dad are receiving the level of care you'd hoped for, and that the office team has been able to support you as well.It means a lot to us to know you feel confident in the service we're providing. We'll make sure your kind words are passed on to everyone involved.Best regards,Sean
Bluebird Care are probably not the cheapest care company out there, but they provide a high quality service and I have been very satisfied. I would certainly recommend them.
Thank you for taking the time to leave a review, and for staying with us over the past 12 years. We really appreciate your kind words and are glad to hear that you've consistently found our team professional, competent, and friendly.It's also good to know our communication and reliability have made...
My experience with Bluebird Care is very good. All my carers are very polite and cheerful. Overall, I am very satisfied with my care, and would recommend Bluebird.
Thank you for your lovely feedback. We're really pleased to hear that you've had a positive experience with us and that your carers are polite and cheerful. That's exactly the kind of care we aim to provide.It means a lot to know you feel well supported. We appreciate you taking the time to share your thoughts.Best wishes,Sean
All the girls are gentle, kind and good company.
Thank you for your kind words. We're really pleased to hear that you've found the team good company. That's exactly the kind of care we hope to provide every day.We appreciate you taking the time to share your experience.Best wishes,Sean
I would leave instructions every week and the carers would always follow and give feedback. The communication between myself and the carers was fantastic.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
My mother-in-law has found the ladies to be caring, friendly and and they always do what she asks them to do. She has built up a good relationship with the carers and is happy to be in a routine that allows her to stay at home, enjoying a chat while they help her. She was especially pleased to be chosen as a Bluebird Sparkle recently and had tea and cakes with her young carer. Bluebird Care has, where possible for consistency, arranged for the same small team of ladies to give reliable care and support. It has given me great peace of mind knowing she is visited each day, enabling her to continue to live independently. Bluebird Care has been in regular contact with me to ensure all my mother-in-law's needs are being met and I would gladly recommend them.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Bluebird Care provided my mum support from December 2023 until her death in May 2024. She was fiercely independent and reluctant to accept help. Her carers respected Mum's wish to remain independent but by offering support when needed, gained her trust. The team kept me fully informed of any concerns and remained with Mum when waiting for an ambulance. I have no hesitation recommending Bluebird Care.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Bluebird Care stepped in at short notice to help out when my dad became ill and it became too difficult to do all the caring ourselves. They really were a lifeline for us. We have found them reliable, kind and supportive. Nothing seems to be too much trouble for them and they are always jolly and we look forward to them turning up as it adds to our day.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Providing care and assistance to my ex-husband was a priority, now retired I was able to help my children daily with hospital discharge for their father. However, I could not do duty alone and sought the expertise of Bluebird ladies. They provided a safe welcoming package through the week, and always cheerful, reliable, caring and ready to accommodate. Thank you to all concerned who cared for an elderly gentleman with cancer.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
My dad had a long spell in hospital and needed home care. We were able to set this up very quickly with Bluebird and found it really easy to communicate with them. Dad liked that the carers were local and that there was some consistency in who came. It really helped him to build trust. When the time came to move into a care home, Bluebird staff were really supportive. We were very grateful for the care they gave Dad.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our service.
Bluebird Care looked after my brother for about sixteen months and always did a good job. The staff were friendly and very competent and treated my brother with respect at all times. In all the time he was looked after by Bluebird, there were never any problems.
We had consistency of care from an excellent carer who my mother built up a good routine with and on her days off and holidays some other very pleasant carers filled in.
Mum was happy with the support she received and it gave me peace of mind knowing that she was being assisted every morning to do the things that she could no longer do independently.
The service and staff were very efficient and professional and I was impressed with the regular communication and assessment that they provided in order to update and change any of my mother's needs.
I have had no problems with my carers they have all been very helpful and polite. They always do what I asked them to do for me. They have respect for my property and they always ask if I am alright and we have a little chat before they do the work.
Thank you for taking the time to complete a review. We strive to provide a great service to our customers and we are always happy to receive great feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Thursday 07 Aug 2025We’re thrilled to share some exciting news – we are officially the top user of the Bluebird Care Assist Box! This achievement is more than just a statistic; it reflects...
Awards / Recognitions (2)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
Meet the Team (7)
In September 2022, I transitioned into the office as a Support Supervisor, supporting new carers as they began their careers and taking on the responsibility of Manager on Call. I was later promoted to Lead Customer Support Supervisor, where I continued to focus on delivering high-quality, person-centred care.
Now, as Director of Care, I am proud to lead a dedicated team committed to excellence. I am also a qualified Mental Health First Aider, supporting the wellbeing of our staff and promoting a positive workplace culture.
I am passionate about upholding the highest standards of care and proud to be part of a service that truly makes a difference.
I started working for Bluebird Care Swale in 2018 as a care assistant. This was completely new to me, but I absolutely loved my role. Every day was different, and knowing that I was making a difference to people’s lives made me realise I had chosen the right career path for me.
My goal at the time was to become part of the Swale Office Team so that I could be involved in speaking with professionals, supervising and working my way up through the company. I started off as a care supervisor in 2019, to then changed my role in 2021 to Care Coordinator, which I am still very much enjoying now, ensuring that all our customers are receiving visits on their required days and times. My role as a coordinator is often challenging but enjoyable.
I have recently been promoted to Deputy Head of Care, which I am very grateful for. I have worked hard to be where I am now, and I am proud to work for such a great team who all work hard to ensure our customers are being provided with the best care.
Amy joined Bluebird Care (Medway) in March 2015 as a Care Assistant. Her constant good conduct, devotion to customers and commitment to her caring role secured her promotion in February 2017 to Care Mentor and just recently, at the end of March 2018, Amy gained a further promotion to Support Supervisor and works in the office for three days per week.
Amy was shortlisted for a Bluebird Care national award in 2017. She even went through to the finals, having won Carer of the Year for the South East region. Well done Amy!
From November 2019, Amy's role as Support Supervisor changed to Training Supervisor, with her having the sole responsibility for training new Care Workers in both the Medway area and the Swale area.
I joined Bluebird Care Swale as a Care Assistant in 2022.
I really enjoy my role as a carer and helping to make a difference in people's lives.
In June 2024, I took on the role of Field Care Supervisor. This role entails assisting the office with mentoring and supporting the carers
I’ve been a care worker with Bluebird for over 4 years, the job fell in my lap but feel that I have found my niche, I find the job thoroughly rewarding and look forward to seeing the people I care for.
I am also an I Care Ambassador for Bluebird Care Swale, where I attend meetings and group chats to share my knowledge about my role as a Care Assistant
Hi, I’m Jordan Byrne, the proud owner of Bluebird Care Swale! I studied management at the London School of Economics and spent some time on the MBA program at Yale. Before getting into homecare, I worked in finance in the City of London and across Europe. But what has always driven me is making a real difference in people’s lives.
My decision to lead this homecare agency is personal. Having experienced the need for care within my own family, I understand firsthand the impact it can have—not only on those receiving care but also on their loved ones. Too often, we forget the strain that falls on family members, who give so much of themselves to ensure their relatives are looked after. This understanding motivates me every day.
There is an infectious belief among our staff, and within the local community, that we truly have the best carers in the area. Therefore, I have always seen that my main role is to support the team so they can focus on doing what they do best—delivering exceptional care to you and your loved ones. It’s my job to make sure they have everything they need to make your journey easier, and to make it the best experience possible.
I don’t take the responsibility of running this company lightly. I know how important this service is, and I’m dedicated to ensuring that you can trust us every step of the way. You can count on me and my team to provide the care and attention you deserve. We and I will not let you down.
My background has involved a few different experiences. I have previously worked at the West Ham United First Team as a sports scientist from 2019 to 2021! Following that, I worked in a start-up company as an operational lead and technology consultant. My team and I built the company's presence in the local community whilst focusing on how to run our day-to-day operations as efficiently as possible to benefit our staff. Following this, I took on a very high-pressure role as a lead recruitment consultant for a fast-growing company in London, where we doubled our headcount in 6 months.
I am so excited to be part of the Bluebird Care family. The work that everyone does here is so impactful to the community and I am looking forward to meeting everyone who is a part of this amazing company and hearing and being a part of all about the great work that everyone does day to day.
Frequently Asked Questions about Bluebird Care Swale
How many Carers does Bluebird Care Swale employ?
Bluebird Care Swale employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Swale to verify any information. View our terms and conditions. Bluebird Care Swale has an Enhanced Service - more info.