Sherwood Prime Care Ltd

Dukeries Business Centre, 31-33 Retford Road, Worksop S80 2PU
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Top 20 award
10 65 Reviews
  • Sherwood Prime Care Ltd, Worksop
CQC rated 'outstanding,' Sherwood Prime Care is an established independent home care agency with years of experience in providing reliable, high quality and professional care.

The agency has been awarded an 'outstanding' rating following its latest inspection by the Care Quality Commission in December 2018.

Services offered include assistance with washing, dressing, eating, medication, companionship, social visits, shopping and housework.

It can provide support for people with dementia and understands the need for limited numbers of care staff to provide continuity.

Arranging home care is easy. Simply contact Sherwood to make a no-obligation appointment for a senior member of the team to call, or visit, for a more in-depth conversation. Together, an individual plan of care, tailored to the needs of the client is created.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact the office for pricing information.

Good to Know

Owner

  • Joanne Lambert

Person in charge

  • Margaret Staff (Manager)

Sherwood Prime Care Ltd Reviews (65)

10

Sherwood Prime Care Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Sherwood Prime Care Ltd has 65 reviews.

Overall Experience
  • 63
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Date Published
  • 65
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  • 10
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Reviewer Connection to Sherwood Prime Care Ltd
  • 26
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Total of 65, showing 1-20
Review from Mark M (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood Prime cared for my mother at home throughout her battle with Motor Neurone Disease.
She was always treated with such dignity, and nothing was too much trouble for any of the staff. Whilst the staff primarily cared for mum, they always took the time to see how we as a family were doing too,
which meant a lot.
With the nature of MND, mum's needs were not only complex, but regularly changing. New equipment was introduced at various points through mum's treatment and Sherwood Prime made sure that everyone that came to see mum had been properly trained on the new equipment, often at relatively short notice.
Overall, the care provided to mum was excellent. Mum's wishes were always at the forefront when it came to the care delivered and as a family we were completely at ease with all of the staff coming into mum's home.
Management were always a pleasure to deal with and did whatever they could to accommodate mum's needs.
I cannot fault Sherwood Prime, they were excellent.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you so very much for taking the time to complete this wonderful review. Your Mum was so inspiring and adored by her care team. We'll always remember her with heartfelt affection. It was a pleasure to work with such a supportive family.

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Review from Lindsay M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of Sherwood Prime or thank them enough for everything that they did for mum & for our whole family. This is the second time we have needed their services after our dad had a severe stroke. They cared for him at home for several years until he passed away in September 2020
so when mum became very unwell with MND in September 2024 & I could no longer care for her alone there was no one else mum or I wanted. Every single carer couldn't have done more for us. They became our extended family. The two ladies are exceptional managers - nothing was ever too much for them. Everyone at Sherwood Prime treated us with so much love, care & respect, without them we would have been lost. From mum's very first visit to her very last when the ladies washed & dressed her so beautifully before we had to let her go, the love, care & dignity shown in that room was second to none. I wholeheartedly can't recommend Sherwood enough. They are real life angels, our angels in green.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you so very much for this incredible review. It makes us extremely proud to hear the positive impact our care team have had at the hardest time for you and your Mum. Words like these bring joy to the whole team, who will remember your Mum and Dad with such affection. It was an absolute pleasure to work with an amazingly supportive family.

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Review from Chris D (Son of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Sherwood Prime care over the past 5 years has been very positive , everyone caring for my mother has been kind , supportive and highly professional. they have always gone above and beyond with their care.We truly felt she was in safe hands everyday , the friendly team was always greeted
with a smile .
The communication has always been excellent right across the board , the care team , office team and the management team.They are all totally committed to giving the best care to everyone involved including the family.
Thank you all.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you so very much for this lovely review. Your Mum will be missed by all of the care team.

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Review from L P (Daughter of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Sherwood Prime Care since 2020 and throughout this time it has been a completely positive experience.
Initially, my dad resisted having carers but the management team, on their visit, put him at ease and reassured him all would be well and it has! We couldn't wish for a better team
of dedicated people. Every day he looks forward to seeing his carers, who are a wonderful, helpful and friendly bunch of ladies. His comfort and wellbeing are always uppermost in their minds.
Nothing is too much trouble for both the office staff and carers. Any concerns are dealt with speedily and efficiently, at all times.
The company's commitment to quality care is to be applauded. I can't thank them enough!
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you so much for this wonderful review. We are delighted your Dad is so happy with our service.

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Review from Louise R (Daughter of Client) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum receives care from one carer at Sherwood Prime Care and we are so lucky to have found this lady. Nothing is too much trouble and she goes above and beyond to make my mum's time with her so special. This in turn gives my dad a total break, knowing Mum is in safe hands and being looked after and
spoilt. The agency is always professional but very caring and they make sure the carer is available for her allocated hours. So lucky to have found such a caring company.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you for timing the time to write a lovely review.

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Review from R B (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Sherwood since the other care agency who had looked after my father for four years closed down. My father is now in his late nineties and for about a year has needed a live-in carer. The Sherwood team come to give her a two hour lunch break every day and have now been coming for six months.
The agency is very well organised. We have been impressed by the fact all the carers are very experienced. All have had lots of training. We like the fact that Dad's carers come from a small pool of half a dozen. This allows my father to build up a relationship with them. All the carers make a big fuss of him when they arrive and when they leave. He looks forward to their visits. My brother, sister and myself often cover when my father's live-in carer goes on leave. All demonstrate an awareness of safeguarding issues. They report to us any changes they notice in my father. We find it easy to speak to the manager if we have any concerns.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you very much for the time to send in this wonderful review.

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Review from Yvonne D (Daughter-in-law of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given always by Sherwood. They provided a seamless service when a previous care provider went into liquidation, employed many of the previous staff and made sure my mother-in-law had the same staff visit her that she had had with the previous company. This helped immensely as my mother-in-law
suffers from anxiety. Sherwood have been available in an emergency and short notice, also they have able to change and increase care calls to suit my mother-in-law's changing needs. They have never missed a visit and have always had very happy, friendly carers. Thank you for all you do.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

This is a wonderful review, thank you for taking the time to review our service. We wish you and your mother-in-law all the very best in the future.

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Review from Bridget M (Sister of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved to Sherwood Prime Care last year. From our first meeting with the management team, they were professional and attuned to his needs. The transition went perfectly and he did not notice any change. He has MS with complex care needs, he is bedridden and has the use of one arm/hand only.
His skin breaks down frequently and the carers are on top of it at each call. We have regular visits from community nurses and they work with the carers to ascertain what treatment plan should be followed. I have had comments from nurses saying that we have the best care team in town. To help slow further progression the Occupational Therapist trained the carers in passive limb movement. He's often a reluctant participant but they complete exercises with him daily and try to make it fun. Most people undervalue carers, thinking it's a job anyone can do. They clearly haven't experienced needing care for their loved ones. Sherwood's care team are the cream of the crop and we can't praise them highly enough.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Wow, what an amazing review! Thank you so much for taking the time to review our service. We are delighted you and your brother are happy with our care service.

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Review from Paul P (Son of Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and we engaged Sherwood Prime Care to look after her whilst we tried to let her lead an independent life in her own home for as long as possible, because we knew it was only a matter of time before she would need round the clock care in a residential home. We initially started with
a two hour socialising visit each day, but soon had to increase the visits to ensure Mum was taking her medication twice a day as well. Nothing was too much trouble for Sherwood Prime Care to accommodate my mum's needs. We met many of her carers and found them all, without exception, very professional and from our point of view very reassuring to us about the changes in behaviour of my mum, because of course they had seen it all before. We can't praise them enough and my brother and I were extremely pleased with the service provided.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you for this excellent review of our service. It has been a pleasure to support your lovely mum and we wish her all the best in the future. Your comments are much appreciated.

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Review from Andrina G (Wife of Client) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From starting with Sherwood for my husband, they have been marvelous, kind and very caring. Didn't want them, but a couple of days and he was okay and looks forward to them coming now. Always on time and treat my husband with the greatest of care, without treating him disrespectfully. We are so pleased
we picked Sherwood.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you for taking the time to give us this lovely review. It is much appreciated.

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Review from A R (Client) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been with this service for many years, and I can honestly say that everyone connected with them does their best. I'm on my own, and I now consider them family. I've never been turned down on any of my requests.
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Review from Margaret W (Client) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love the ladies and all the care they give me.
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Review from Clair W (Daughter of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received from Sherwood Prime has been outstanding, from coming into the house until the time they leave, they make Mum feel very special. Personal care is done with care and dignity for my mum. All the staff are very friendly and always make sure Mum is cared for like they would
their own family.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

We are delighted to receive this wonderful review of our care service; thank you.

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Review from Jane J (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a service user with Sherwood Prime Care since before Covid. At first, this was for showering help. In the last year or two, Mum has gradually increased her hours. At 91, she wants to remain in her own home as long as she is able, and her wonderful carers help her to do that. The individual
carers are all pleasant, helpful and capable - with some great characters among them. The management of Sherwood Prime Care is personal and responsive to finding solutions to challenging situations. Our family is happy with Sherwood and does not hesitate to recommend them.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you very much for this wonderful review, Jane. We are delighted you are happy with our service.

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Review from Suzanne H (Daughter of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to Dad is invaluable. He has been lucky to have a few of the same carers since the beginning and has built up these relationships. He always speaks highly of the care he receives. We always get contacted about any concerns. Dad is very happy, which is our number one priority. A
big thank you from us all.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

We are so pleased you are happy with our care service, Suzanne. Thank you so much for taking the time to write this review.

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Review from Karen J (Daughter of Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is not only for March this year but for all the time that Sherwood Prime Care have looked after my mum. The carers and management have helped with the care of my mum to an excellent standard, ensuring my mum is safe and comfortable and all her care needs are met. Not only do they support
my mum but met too, and they (especially the manager) have helped me through some difficult times. I cannot praise them enough.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you very much for this wonderful review, as well as the special mention of our amazing manager. We are delighted to have provided care for your lovely Mum for so many years.

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Review from Elaine S (Daughter of Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly and caring. Mum feels very comfortable with them all. They provide for all her needs and have a chat with her, and sometimes a laugh. I am sure she looks forward to seeing them. Management is good; we receive a rota by email weekly. They have always been accommodating when
we have changed times. We have had no issues, and I would recommend them.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you for taking the time to review our service, Elaine. We are so pleased you are happy with the care service your Mum receives.

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Review from J K (Wife of Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I needed a person to care for my husband in a similar manner to the way I did myself on a regular basis to enable me to have some reliable free time without concern. And this was brilliantly achieved.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

We are so pleased you were happy with our care service. Thank you for completing this review.

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Review from Carol T (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are caring, kind and friendly. Of course, some are more easier to interact with than others.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Many thanks for your lovely review, Carol. We appreciate your feedback.

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Review from J M (Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been excellent for the care of my mother while I am at work. It was obviously a worry at first leaving her, but all members of staff who have looked after her have been excellent. I mainly deal with one lady for anything extra I need, and she has always been extremely helpful.
Reply from Joanne Lambert, Director at Sherwood Prime Care Ltd

Thank you for taking the time to give us this wonderful review.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Sherwood Prime Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Sherwood Prime Care Ltd is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sherwood Prime Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (2)

Joanne

Joanne Lambert

Job Title: Company Owner & Director Joined: 2013

- Level 5 in Leadership and Management of Health and Social Care.
- BTEC National in Business and Finance.


Coming from a financial background, I started this business with the vision to raise the standard of home care available locally and provide the highest quality care and support possible to people in their homes. I truly believe that if staff are happy and well trained, they will deliver the best service to our customers.

Margaret

Margaret Staff

Job Title: Registered Manager Joined: 2013

- Level 5 in Leadership and Management in Health and Social Care
- Level 4 Care Management
- Level 2 End-of-Life Care


Over the last twenty years, I have gained a wealth of knowledge and experience working in domiciliary care, nursing homes and mental health secure units. I believe that our success is attributed to my open, approachable management style, and our staff know that I am always on hand to offer advice and support when needed.

Frequently Asked Questions about Sherwood Prime Care Ltd

What Type of Services does Sherwood Prime Care Ltd offer?

Sherwood Prime Care Ltd offers Home Care.

How many Carers does Sherwood Prime Care Ltd employ?

Sherwood Prime Care Ltd employs 42 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sherwood Prime Care Ltd to verify any information. View our terms and conditions. Sherwood Prime Care Ltd has an Enhanced Service - more info.