Sherwood Prime Care Ltd

The Turbine, Coach Close, Worksop S81 8AP

Sherwood Prime Care are an established independent home care agency with years of experience in providing reliable, high quality and professional care.

Services offered include assistance with washing, dressing, eating, medication, companionship, social visits, shopping and housework.

It can provide support for people with dementia and understands the need for limited numbers of care staff to provide continuity.

Arranging home care is easy. Simply contact us to make a no obligation appointment for a senior member of the team to call, or visit you, for a more in-depth conversation. Together, an individual plan of care, tailored to you is created.

Owner : Joanne Lambert

Person in charge: Margaret Staff (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Sherwood Prime Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Sherwood Prime Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Sherwood Prime Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.972 for Sherwood Prime Care Ltd is calculated as follows: ( (139 Excellents x 5) + (4 Goods x 4) ) ÷ 143 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Sherwood Prime Care Ltd is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Sherwood Prime Care Ltd has a Review Score of 10 (9.972) from 24 Reviews

Average Ratings

  • Excellent
    24
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sherwood Prime Care Ltd?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sherwood Prime Care Ltd

  • Client / Service User
    9
  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Niece of Client/Service User
    1
  • more

My mother has received an excellent service form Sherwood Prime Care. I particularly like the fact that she has a designated carer who does most of the visits and is very supportive. The company and staff are very friendly and reliable and I would have no hesitation in recommending others to use them.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Joanne Lambert, Director at Sherwood Prime Care Ltd responded to this review on 04 Apr 2018:

Thank you for your lovely review, Kevin. We are so pleased you are happy with our service!

I have only been with Sherwood Prime care for 5 months as I was with another care company for 3 years but was very unhappy, so decided to move to Sherwood Prime, best decision I have ever made. Management and staff are extremely friendly, supportive and reliable. Would certainly recommend this company. Hope the company will continue with their hard work, would be lost without them. A care company that really does genuinely care.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Jo Lambert, Director at Sherwood Prime Care Ltd responded to this review on 04 Apr 2018:

Thank you very much for taking the time to review us, Stephen! We are so pleased you are happy with our service x

The care that Sherwood Prime Care has provided for my father over the past few years has been exceptional during a very difficult time. Not only do the of the carers help dad with all his daily needs but the really care for him.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Joanne Lambert, Director at Sherwood Prime Care Ltd responded to this review on 15 Feb 2018:

Thank you for taking the time to review us! We're pleased you're happy with our service.

As the son-in-law of the client/service user, my mother-in-law, a lady of 92 and now who is becoming infirm. I was informed by a council social worker of a company called 'Sherwood Prime Care'. After a little initial interview with my mother-in-law and the relevant agencies involved, they (Sherwood Prime Care) were taken on as a private contract, as requested by my mother-in-law. There was no upselling of the company promising things that could not be delivered (unlike other agencies) and she has the chance and always does, to change her support plan if she needs more assistance. The staff are always clean and well presented in uniform. After prior dealings with other DCA's and care companies in general, I am extremely impressed with the professional conduct of the team that works with my mother-in-law. Knowing that every day she will have a visitor and that she gets to know each one, gives me a break when I can just 'switch off' and deal with my own pressures in life 5*.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Sherwood Prime Care have been absolutely perfect carers for my 92-year-old father. They are caring, professional and have been very flexible to our needs, and I must say have gone the extra mile in every situation. I would highly recommend them to other people. First class in all areas.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Staff are punctual, very polite and understanding of the patient and his condition.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

Having no experience of any home help or care, I have been amazed by how concerned and kind the carers are. Professional but all without exception, go out of their way to look after my well being and health.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Staff very good couldn't do better, pleasant, willing to do anything asked.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very pleasant people, look forward to their company.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Carers come daily. No issues with the service. The ladies are caring and kind, always offer more service than we require. Carers who have been so far are approachable. Would not manage without this help.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Sherwood Prime Care are very caring and thoughtful and my husband is number 1 whenever they call to help us.
My husband doesn't feel uncomfortable when he has his three hours sit. He is more happy with this company because he is never neglected by the carers. They cook his food very carefully and always make sure he doesn't choke on his food, drinks etc.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I picked Sherwood Pine from a list of agencies given by the hospital, what a good choice it was. First they visited mum at home four times a day to help with daily life. She loved these visits. It was important that she was comfortable with the people looking after her. Then when she had a couple of falls. Staff went the extra mile to stay with her till I or the ambulance arrived.
Eventually mum moved into residential care. Then came the phone call, the home couldn't manage mum's needs at night. Social services suggested I find a carer. There was no doubt who to call. Sherwood told me not to panic and managed to find cover at short notice. They support mum during the night in a residential home setting. Throughout, their contact has been exemplary; most of the carers are excellent, but any issues with staffing have been dealt with swiftly.
They supported both mum and me at a very difficult time and I do not know what we would have done without them. I would have no hesitation in recommending them.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Sherwood provides a flexible care plan which is important to me as our needs can vary each week.
The carers are well trained and do things right - it is reassuring that they know what they can do and when to seek extra advice or assistance rather than acting in a way that could put them or their client at risk.
The carers all have different personalities but are consistent in providing a friendly, professional and compassionate service.
They are very reliable and always on time, they go out of their way to cheer people up.
They look for what needs to be done rather than just doing what they are told.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Joanne Lambert, Director at Sherwood Prime Care Ltd responded to this review on 31 Jul 2017:

Thank you for a lovely review Steve.

The recommendation came from Mums social worker and we have been extremely happy with every aspect of this company.
The ethos, professionalism, support, attitude, and quality of the carers, manager and owner have exceeded my expectations and I share this experience with everyone I come into contact with. Nothing is ever too much trouble and I feel we are all part of one team trying to support my Mum who has Dementia to continue to live at home for as long as possible. Also, it was very important for me that Mum is happy with carers coming into her home and she loves every one of them and sees them as an extension of our family.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Joanne Lambert, Director at Sherwood Prime Care Ltd responded to this review on 28 Jun 2017:

Thank you so much for this lovely review Alex. Your mum touches the hearts of all our carers.

Sherwood Prime Care really do care. Every one of the girl employees, without exception, are cheerful, understanding and what's most important know what they are doing. They go that extra mile when they need to.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I have been using Sherwood Prime Care since March 2017 and have found them to be excellent in every way. The carers are very professional, very caring, attend to all my needs, they are always cheerful and I look forward to their visits to me every day. The carers are well managed and supervised and management staff keep in touch with me on a regular basis to ensure I am happy with the service provided. The carers always have the time to chat, have a laugh/giggle and make me feel very special and cared about. I would have no hesitation whatsoever in recommending this company.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

The care my father has received from the carers employed by Sherwood Prime Care Ltd has been excellent. They have also been extremely supportive of us as a family and gone out of their way to be helpful. The manager and owner were quick to respond to the request for their service and visited my Dad and myself at his home. They each gave me phone numbers and responded appropriately and sympathetically to my calls 'out of hours'. I would highly recommend the agency to others in out situation.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Sherwood Prime Care have been providing palliative care to my father for the last 5 months. In this time he has been treated with compassion and respect by the carers. Their cheerful and friendly approach to their work and the way that they take everything in their stride has made the whole process less distressing for both dad and the family. The management and carers have done their best to keep us informed if for some reason the carers are running late. Traffic conditions etc.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I couldn't ask for better care that Sherwood Prime Care offer. They go above and beyond every time and nothing is ever a hassle to them. His regular carer is amazing with my father, she always makes sure he has everything he needs. She takes him out for walks and even looked after him on my sister's wedding day so we could all relax a little more. I honestly don't have a bad word to say. The owner is also very approachable, she was very understanding when we first met her and the team, they have really delivered what they said they would. Kind and professional staff!

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

We have been using Sherwood Prime Care for over 2 years now - Their support is an essential part of our mother's care. We feel very lucky to have Sherwood as they are so considerate towards our needs, not to mention the excellent care they provide. We have been rather demanding in our needs and they have always delivered. Regular visits by management which we appreciate and they always have the time for discussions. Excellent service all round!

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I first became aware of this care agency several years ago, when a relative was a client and well remembered. The professionalism and care given, a lot of which was above and beyond their duty. When recently my elderly aunt needed care at home, Sherwood was the obvious choice. Good practice starts at the top - management support the whole team and it shows. The carers are dedicated, professional and love what they do - they really work as a team. I have found that they support the family and not only the client and I consider it fortunate to have such an agency locally.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

I could not fault any of the care given to my mum. The care workers have been fantastic, nothing was too much trouble. Anything I asked them to do, was done without complaint. Our carer, in particular, went above and beyond so I would recommend your company to anyone.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

My partner and I have been continual users of Sherwood Prime Care for almost 12 months. We find the whole team from the managers and office staff, through the entire staff to be equally helpful and courteous in every aspect of their tasks. Whatever is asked of the staff they endeavour to do anything that is required to make life more pleasant for us both. This is a great help when you have the serious health problems that we both suffer and is much appreciated.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

Satisfied with all. Staff very easy to get on with, all are very helpful with necessary jobs.

How likely would you be to recommend Sherwood Prime Care Ltd? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

Job Vacancies

Staff Profiles

Joanne

Joanne Lambert

Job Title: Company Owner & Director

Joined: 2013

Description:

Level 5 in Leadership and Management of Health and Social Care.
BTEC National in Business and Finance.

Coming from a financial background, I started this business with the vision to raise the standard of home care available locally and provide the highest quality care and support possible to people in their homes. I truly believe that if staff are happy and well trained, they will deliver the best service to our customers.

Margaret

Margaret Staff

Job Title: Registered Manager

Joined: 2013

Description:

Level 5 in Leadership and Management in Health and Social Care
Level 4 Care Management
Level 2 End of Life Care

Over the last twenty years, I have gained a wealth of knowledge and experience working in domiciliary care, nursing homes and mental health secure units. I believe that our success is attributed to my open, approachable management style, and our staff know that I am always on hand to offer advice and support when needed.