Home Instead (Redditch and Bromsgrove)

Home Instead have been wonderful in the first few weeks of their service. The team in the office are friendly and responsive, they have made working with them easy. The Care Professionals who work in our service are a credit to themselves and to Home Instead. We have quickly established a small team who visit, and they are so kind, respectful and patient. They get to know their clients, and engage them so brilliantly. I honestly cannot praise the carers highly enough.

Helpful with doctor's surgery.

Whenever we have had to contact the main office, we have been answered promptly and professionally. We have always felt we can speak to Home Instead to answer any queries or air any issues.

Overall, I would highly recommend (Redditch and Bromsgrove) Home Instead.

My sister and I, stumbling our way through deciding how best to care for our mum as her dementia worsened, would have been totally lost without the team at Home Instead. Mum was resistant initially but the carers took it all in their stride, gradually gaining her trust and becoming an essential part of our lives. It is obvious that Home Instead (Redditch and Bromsgrove) choose their carers very carefully and we had total confidence in them. Communications with the office were always thorough and honest. Whenever I popped in to see Mum and one of the carers was there, I’d feel such a sense of gratitude and relief that such lovely people were taking care of her. Mum sadly died earlier this year and we were touched that many of her carers attended the funeral, a testament to the close bonds they had forged.

All staff are friendly, both care professionals and office staff. Management are always helpful, even for schedule changes. Care practioners are helpful, looking for jobs to do when set tasks are completed. My mother finds them all extremely professional, capable and helpful, even though he can't remember whether they've been or not!

I am extremely happy with the care my mother has been receiving from Home Instead (Redditch and Bromsgrove). My mother has cognitive impairment and needs a lot of mental stimulation and a lot of TLC. The carers from Home Instead really help her and are so friendly and helpful. I couldn't recommend them highly enough. Thank you!

Thanks to all of the Home Instead (Redditch and Bromsgrove) team for your ongoing care of Mum.

Staff are good at keeping us informed.

Very happy with the care my mother-in-law is receiving.

Home Instead have looked after my wife and I for a long time and have been excellent in every way. They tale a lot of trouble to make sure we are looked after. They are observant and spot anything which indicated we have a problem. Some of the staff go beyond their contract to give us extra service and help. Very expensive but you get what you pay for.

My mother has had Home Instead to care for her for five or six years. Initially twice per day but as she has become more frail three times per day. Should she have an episode where we have needed more visits or family were unable to take to an appointment, Home Instead have been able to support this also. Sometimes caring for Mum can be a little challenging but with close communication between Care Supervisor, caregivers and family we can work with Mum to maintain her dignity and ensure she is properly cared for. I am grateful to have caregivers who know Mum very well and act as an early warning if she starts to become unwell. They treat my Mum with respect and patience and adapt their care to her needs. The staff who are office based are always polite and ensure that communication across the board is good. From the caregivers to case supervisors to administration it is obvious that the aim is to provide a good service tailored to my Mum's care needs.

We are completely satisfied with the service and personnel and would recommend to all.

Communication is excellent too and I would highly recommend them.

Home Instead provides excellent care, and have superb management and training strategy. I would not hesitate to recommend them to anyone who has a relative that needs support and care.

They also support our family, for example, by helping when we need to set things up to ensure Mom can look after her cat.

We have used Home Instead as caregivers for my father since October 2020. Would highly recommend this home care provider. Any issues are dealt with promptly and courteously, and follow-ups are always carried out should there be a problem with my father during a visit. The caregivers also assist my mother with light housework when time allows. We have recently added a lunchtime call three days a week, which is working out well.

Home Instead has been visiting my parents for about six weeks and to say that I am impressed, would be an understatement. From the first visit when a staff member came to do an initial assessment, which was so detailed and done with such professionalism, I felt that Mum and Dad would be in good hands. I wasn’t wrong, every caregiver has been respectful and the level of care is excellent. I was concerned that my parents would struggle to have someone in their home, but the carers know how to manage this and all went smoothly and in the short time they have been visiting them they have become friends and they look forward to the visits. They handle my mum’s dementia with tact and adapt accordingly which impressed me greatly. After 2 weeks a review appointment took place again with the staff member who completed the initial assessment which was very helpful to tweak small things and I added my dad to the care plan so that the carers can provide him with support. It gives me peace of mind that they are being seen daily.

I have received a very professional, friendly and efficient service from my care team and would not want to change any of them.

We were fortunate enough to have had Home Instead recommended by an acquaintance and have the pleasure to pass on the same to others! In our experience Home Instead provide an excellent, unrivalled service, surpassing other independent care providers, employing professional devoted carers who take pride and pleasure in their jobs. Mother is in the best hands. We cannot fault them! Thank you Home Instead - you're the best.