Home Instead Calderdale

A big thank you to the staff and carers from Home instead, who without their support, we could not have managed to keep Dad in his own home. Such a caring, supportive, helpful and reliable team. Our main caregiver, was truly dedicated, to my father, ensuring his personal care and appearance was of a high standard. The house was kept clean and tidy and the bedding and clothing washed and dried. They were friendly, helpful and became great friends and felt like one of the family. Any problems or issues were reported to us and dealt with. They even arranged with the relevant departments re the acquisition of equipment for the house. Dad's regular carer was so attentive and lovely. She was enthusiastic and cheery with him, encouraging and even helping with his love of gardening! He looked forward to her regular visits. I would most definitely recommend this company, not least for the fact that they do respect and care for their clients. The office staff are friendly and efficient too!

Really happy with the care and service from Home Instead - from the original contact and understanding our needs, to finding the right companion for Mum, and then the care and attention that Mum receives each time she visits. Excellent service and would certainly recommend them.

The Home Instead team looked after my 91-year-old mother for several months during which time her needs changed several times. They were always helpful, flexible, kind and very caring to Mum and helped me greatly with information and advice. Strongly recommended.

As a family, we are delighted with the service provision.

We have always found Home Instead to be very professional and have enabled us to get care for our elderly parents that we can rely on and trust. When we have a problem we have always found any issues have been dealt with quickly and efficiently and they are very responsive to revising care quickly.

It has been a real worry not being able to see my Dad due to the pandemic but the Caregivers have been great. They have developed a good relationship with my Dad and he is only seen by a regular small number of Caregivers. Any queries have been quickly answered by the office staff.

My grandmother is cared for by Home Instead. She is very poorly and vulnerable. The carers who look after her take such great care and attention which makes her feel at ease and very comfortable. We cannot thank Home Instead enough as the calls they do take so much pressure of us. I would highly recommend them. Thank you once again

All the people who attend to my needs are delightful in every way.

When my father became ill, they helped us by calling immediately when they found him. Our family is very grateful to the Home Instead team.

I contacted Home Instead when my friend, who had dementia, needed care during the day. A package of care was set up very quickly, thanks to the efficiency of the Director and manager. The care provided matched my friend’s needs, the careers were kind, caring and courteous. On one occasion, we requested that a carer be changed and this was managed with diplomacy and speed. My friend looked forward to his time with the carers.

Home Instead is brilliant at what they do. The carers helped my Grandma with her personal care and made her feel really comfortable. They always had smiles on their faces and never failed to make her happy. Management are also brilliant with communication and trying to deliver the best care they can. Once again thank you very much for everything.

This is my first experience of using a care company. I can't praise the office staff and carers enough for their care for my father-in-law. They are so flexible with the unexpected care changes required. I also love the app so I can keep up to date. All-round 5 star service.

Mum has dementia. Her regular carer soon established a good relationship. I feel mum is in safe hands. The occasional replacement carers have been equally sympathetic to her needs. The office staff handle queries promptly and efficiently. The management seem genuinely interested in providing a quality service and regularly contact me to audit their performance.

Generally very pleased with the visits of the carer with whom a good rapport has been built. Very little on which to improve apart from not having a known and obvious replacement when the primary carer is on holiday.

Home Instead stood out from some of the other care providers when we researched on the internet and first started looking for help for our parents. As we live far away from our parents we really appreciate being able to check on them through the app. There is security in knowing a little about each visit and it helps to have a little background information to pick up on things that may be amiss for them. Our parents were struggling to cope with daily tasks and yet were reluctant to accept help but now, due to the professional way they are being handled by their carers, are becoming more accepting and thankful for the help and care given to them.

Nearly always on time and very, very happy go lucky which puts a smile on our faces.

The carers were well qualified, conscientious and very patient. They treated my husband with kindness and understanding, his two main carers often went over and above the call of duty, I cannot thank them enough.

The care delivered to my great aunt is of very good quality. I am very pleased with the caregivers and the office staff. Good communication and consistency in caregivers. Would definitely recommend.

I am very satisfied with what he does.

Dispensing with service only because user going into permanent care.