Home Instead Calderdale

Mum has sadly had to go into a home we just hope the carers are just as good as Home Instead.

We received excellent caring service for which we are most grateful. The carer was very kind and helpful and courteous to my dad and the administrative staff were efficient and extremely helpful and considerate.

Home Instead cared for my mother and then father over a three year period. They were very professional in identifying needs and devising a care plan. They were very reliable and never missed a call (my parents had four a day). When I needed to add calls they were accommodating. I would recommend them to anyone else who finds themselves needing help looking after their parents.

This is a really wonderful organisation. The carers are lovely, patient and professional. The admin team are super, responsive and friendly. I cannot praise them enough for the care they provided to our mum in her last months at home. They certainly afforded our family peace of mind at this time. I would highly recommend them to any family considering home care for a senior loved one. Thank you all again!

My parents really looked forward to visits from the carers at Home Instead Calderdale. Without fail everyone was caring, friendly, cheerful and very practical in dealing with my parents' care needs. They also always turned up on time, which was important when my Dad was at home on his own. On several occasions they went above and beyond to help with minor emergencies and always kept us informed about what was going on. Amazingly they also found time to sit and chat with my parents, which made the visits feel more social than formal care. These are great people and I would highly recommend them.

The staff are incredibly kind and thorough, nothing is too much trouble. Office staff are always easy to contact and are very flexible in their approach to the care that is provided. I cannot recommend the company enough.

We used Home Instead for the first time in September 2022 and the experience was excellent in all respects. My wife and I look after my mother (95 years old) at home and we needed someone to cover for us while we went on holiday for two weeks. The care manager obviously thought very carefully about which carer would be a good fit for Mum before introducing her to us. We had an introductory visit at home and a follow up to cover any questions before we went away. It worked perfectly. Daily Scrabble games, some trips out to the local park, lunches and dinners prepared. They got on with each other very well. Everything was in perfect order when we got home and we had a good chat with the carer before she departed for a very well earned get together in her local pub. We would not hesitate to use Home Instead again and we can thoroughly recommend them to anyone who needs this type of service.

Thank you to all the team!

Our care provider became a great friend to my husband during the last, very difficult months of his life. My only regret is that we didn't ask for help from Home Instead earlier.

Very good.

I am pleased to have the opportunity to thank Home Instead for the thoughtful care they provide for our mum. The team are flexible and understanding when responding to changes in needs and the carer who supports mum is excellent.

I can not fault Home Instead (Calderdale & Spen Valley), all the staff members were wonderful when looking after my father-in-law, they could not do enough for us. Even when we could see that 24/7 care was needed very quickly they did everything they could to fulfil our wishes. Most of all you allowed my father-in-law to keep his dignity at all times and grant him his wishes to be looked after at home until his passing. If anyone is struggling or can't make their mind up which way to go when looking for care for a loved one. I would not hesitate in asking Home Instead to look after a family member the care they gave was excellent in all areas needed, we can't thank them enough.

We have been very happy with Home Instead. The carers were lovely and looked after my mum very well. We really appreciate the efforts made to have the minimum number of staff on the care rota, and to have a primary carer, so that personal relationships and trust were formed. This really made a difference and it made it a very personal service. All the staff were friendly, helpful and professional and we felt that they genuinely cared. Thank you so much.

So delighted to recommend this service to others, as our family experience was first class. The carers understood fully the meaning of their job title and did everything to ensure that our mother had all the support, companionship and loving care that you would want for a loved one. This in turn gave us the peace of mind to accept that she was in very safe hands, giving us the opportunity to witness our eldest child become a doctor! We are so grateful to the carer that came to our rescue - boy, she even did the ironing! Thank you all so much. In a world that appears to be going to hell in a handcart...you are a shining light. Keep up the excellent work.

Home Instead (Calderdale & Spen Valley) have supported me for the past six years. Initially providing visits where the carers would assist me to run errands and help keep my home clean and organised. The carers are now assisting me with having a shower, helping to tidy the house and also take me out to appointments or to pick up medication. Throughout the six years, I have been delighted with the carers I have had and the way Home Instead (Calderdale & Spen Valley) have responded to my changing care needs. I simply cannot praise them enough. I have the same regular carers who know me and understand my routine, we have a great relationship and I would like to say a huge thank you to all the team at Home Instead (Calderdale & Spen Valley).

My mother required care at short notice and I found Home Instead (Calderdale & Spen Valley) to be incredibly professional and efficient at providing this care. They responded to the changes in the care requirements very quickly and without any fuss. From the start I felt that they treated my mother as a priority and were very focused on the quality of her care. The carers themselves were lovely people and in a short period of time became not just carers but friends. They took a genuine interest in my mum and would always spend extra time sitting and chatting with her once all her care needs had been met. The choice of carers couldn't have been better and I know mum felt genuinely valued. I would not hesitate in recommending Home Instead (Calderdale & Spen Valley) to friends and family and would be very happy to using them again in the future.

During lockdown, it became impossible to visit my very independent 90-year-old Mum as all her daughters live far away. Home Instead stepped in to help with all her requirements from shopping to cooking to companionship. At first, Mum was very reluctant but now she has befriended her carers and is happy that they arrive each day with their chat and happiness. There have been two areas where her carers have been exceptional. Taking her for her vaccine and, through the snow, supported her in attending her sister-in-law's funeral. The MD of Home Instead came out in his 4x4 to ensure that Mum got there even though the weather was awful. They have been so dependable, informative and very caring. Mum feels that they really care about her and they go out of their way to ensure she is comfortable and well looked after. If they have any worries they contact us to talk it through so, as her family, we always feel kept up to date and reassured. Thank you Home Instead - you have been amazing.

After only 4-6 weeks we (and more importantly our mum) can report that the carer from Home Instead has changed our lives! A couple of minor administrative niggles fade to nothing because the care and support provided has been brilliant. The relief, Mum’s weight gain and improved general demeanour has been amazing. Our mum has company even during lockdown due to her care requirements (albeit 121 when she’d been used to larger gatherings) so is lucky but has still benefitted enormously. Anyone lonely, on their own, maybe a spouse or an adult child caring on their own or with limited support should definitely consider this option. Great value and allows the elderly person to maintain an element of control.

I'm so very, very grateful I found them.

My mothers care over the last 2/3 years with this company has been the best we, as a family, could ever have wished for. The full team at Home Instead have done everything possible to make her comfort and well being the best. I would definitely recommend them.