Everycare (Mid Sussex)

191-193 London Road, Burgess Hill RH15 9RN
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9.8 47 Reviews
  • Everycare (Mid Sussex), Burgess Hill
Everycare (Mid Sussex) provides friendly, reliable, professional home care that's designed around the service user.

Care is designed around each client's individual requirements, and Everycare (mid- Sussex) offer a range of services, from personal care, domestic help and respite care to regular companionship.

All services are supervised by an experienced team of professional and highly trained staff based in the centrally located Burgess Hill office.

With over 60 staff they can provide a comprehensive home care service or Live in care whichever is most suitable for the service user.

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Care Provided by Everycare (Mid Sussex)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cura Muneris Ltd
  • Person in charge
  • Katie Parsons (Registered Manager)

Funding & Fees Guide for Everycare (Mid Sussex)

  • Prices

  • From £34.25 per hour

  • We can also provide 30 minute and 45 minute calls

Everycare (Mid Sussex) Reviews (47)

Total of 47, showing 1-20
9.8

Everycare (Mid Sussex) has a Review Score of 9.8 (9.774) out of 10, based on 14 reviews in the last 2 years. Over all time Everycare (Mid Sussex) has 47 reviews.

Overall Experience

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Review from J P (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was just looking for some overnight care while my wife was away and your company more than satisfied my requirements.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

It was our pleasure to support you, we are pleased that everything ran smoothly. Thank you for choosing Everycare.


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Review from P M (Client) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my expereince, Everycare (Mid Sussex) are a professional caring organisation. I would have no reservations in recommending them.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

So happy that we could help with your respite requirements, we are still here should you need any further help in the future.


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Review from S G (Client) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a great experience with Everycare after coming out of the hospital following an extensive operation. The care coordinator came around and was incredibly kind and took her time to go over the assessment and explain how everycare was able to help me best. For the majority of my visits, I have
a carer who was wonderful. Friendly and chatty, clearly very good at her job and worked hard whilst she was with me. She definitely made my life so much easier as I initially recovered. Thank you both for all your time and kindness.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

We are pleased that we could provide you with a good experience. We wish you well with your continued recovery, it was a pleasure supporting you. The Everycare Team


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Review from Anna H (Client) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I sprained my wrist in early March and could not use my left hand to wash and dress myself or support walking with two sticks. I had already made contact with Everycare so phoned them on Monday and they arranged care provision the next day - 45minutes to wash/dress, an hour with full shower including
hair wash. The service was absolutely splendid, during a period of nearly 12 weeks everyone who came was unfailingly helpful, kind, pleasant and highly professional. They helped with difficulties I had with opening jars and bottles as well as looking after me, put clothes into and out of the wash, undid my pills from awkward blister packs. They supplied really special care in every sense of the word and I am now self-sufficient again thanks to their ministrations. The other factor was the efficiency of the office staff, instant replies to phone calls, prompt supply of roster details, clear invoices which charged reasonable rates for excellent value for money.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

We are pleased that you are back to full heath. It was a pleasure to support you in your recuperation. Our staff were honoured to support you and re-enable you back to full health. Thank you for your kind words recognising how the staff can go above and beyond in supporting people in the community.


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Review from Jane S (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the beginning, her carer listened to Mum, finding out the right amount of care that she wanted. All the careers have been wonderful and given Mum a new lease of life, helping with daily chores, and when she's not got much for them to do, they'll happily sit and talk with Mum, which she loves.
They all seem very kind, compassionate and understanding. I would highly recommend Homecare, they give my siblings and me peace of mind.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

Thank you for your kind words, we always strive to provide personalised care to suit the individual.


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Review from Jane D (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I have been very pleased with the carers who have visited him. Their friendliness and cheerful personalities stand out, and the carers brighten up his day. Knowing they are visiting him also reassures me. There was only one carer in the early days my dad didn't take to, but overall I would
definitely recommend the company.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

Thank you, we do try to provide care and reassurance to all our valued customers. We are pleased that we have found the right carer to provide support and reassurance to both you and your father.


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Review from Jennifer D (Wife of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Everycare for nearly a year after my husband with dementia came out of hospital after a stroke, we have been more than satisfied. Our regular carer knows my husband and his ways very well now and I have no anxieties about his care. Over the weeks I have had few occasions when the carer
has been delayed (largely traffic problems) so can rely on good timekeeping and friendly caring approach.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Thank you for your review; it's nice to get positive feedback.


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Review from K I (Daughter-in-law of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On recommendation in contacting the office the help and professional advice was very reassuring which inspired me to put care in place, communication and support is very forthcoming which gives peace of mind.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Thank you for providing the review, it's reassuring to know that having been recommended we have lived up to your expectations.


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Review from V E (Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Everycare for some months and have found them to be totally reliable, very professional, and most importantly - kind and caring. They go the extra mile to look after you. I would recommend them to anyone looking for care.

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

Thank you, for your kind words. We always strive to do our best. It's a pleasure looking after you.


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Review from Karen v (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have been looking after my mother since July 2023, she has dementia and sadly had a fall last year and broke her arm. Since the first meeting, I have been so impressed with the staff for arranging care and taking care of my mother, staff go out there way to make sure Mum is taken care of,
nothing is too much trouble. The team are very professional, friendly, hardworking and polite. They come in every day to give Mum her medication and make sure she has everything she needs for the day, Mum is very happy which makes me relaxed that all is well. I could highly recommend Everycare to anyone looking for care support. I can't thank them enough!

Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)

Thank you for your kind words. We always try to do our best.It is a pleasure looking after your mum and hope we can continue to keep her safe, well and happy at home.


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Review from Fiona E (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that I have been so impressed and thankful to the lovely staff at Everycare. The health of my mum was at a crisis point both physically and with dementia. As her daughter, I was responsible for Mum but living in the north of England and working it was becoming impossible to see to Mum's
needs. The supervisor came to visit and quickly assessed Mum and what needed to be done and she got Mum's GP out to visit which I was never able to do. Once I had rearranged Mum's bed and furniture in a more suitable place, I was able to go home with much less stress, knowing that the carers would be in every day to give Mum her medication, see to her needs and generally keep her company. I cannot stress enough how fantastic the whole team has been and the weight that has been lifted off my mind. I have since brought Mum up to live with me but will be eternally grateful to Everycare.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

So glad that we could be of assistance and equally pleased that our service has matched or indeed surpassed your expectations. Mum is in good hands and my team will ensure that you can continue to have peace of mind.


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Review from Ann C (Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff turned up on time and carried out their duties with a smile.
All I needed them for was to put a lidocaine plaster on my back because I couldn’t reach which didn’t take up the half an hour I booked so the staff would do the washing up,hover,make my bed and empty the commode or any other
jobs I needed doing.
I have used this company before for my husband so I knew I was in safe hands. I would recommend them to my friends.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

We are pleased that you were happy with our service when providing care for your husband and now even more pleased that we have been able to help you with your care requirements. Hopefully you don't require our services again but should that ever change we will always be here to assist.


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Review from Gayle S (Friend of Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

He was happy, said all were lovely, he hadn't done any puzzles or brain work, or the two jobs I had left him. He's very vague but was happy with all of his carers. Thank you.
I know he comes across as totally capable he is far from it and late Monday night I had 2 voicemails 'Where are you?' 4 am 'What
have I done wrong, please come home'. I was worried. My daughter called you and left out of hours message and I have never had any feedback on this? I phoned neighbours and they checked on him for me. This was a plan for a longer holiday, but he'll need a live-in carer or a home for two weeks.

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Review from A S (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic live-in carer for my 90-year-old dad who suffers with Dementia. I was very apprehensive about leaving him whilst I was on holiday and had looked at respite care in a local care home. After considerable deliberation (!), we opted for live care for 2 weeks.
It really was fantastic and my dad
thoroughly enjoyed spending time with the carer and even enjoyed fruit and vegetables which he will normally flatly refuses! She gave dad, time (patience) and encouragement, all the things that dad needs. She was a breath of fresh air and dad even described it as him having a "holiday from routine" which pretty well sums up the whole experience.
He was very sad to see her go. Thank you so much.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Very pleased that we were able to provide support for dad whilst you were away. Leaving vulnerable relatives on their own can be very stressful for all concerned, happy that we were able to provide our usual standard of care and everyone enjoyed some quality time.


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Review from H G (Wife of Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all very nice and friendly. Very professional with their care and know exactly what is needed to help in the home with patients. Management are also very caring.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Many thanks for your review, it was a pleasure being able to provide support for you during your time of need.


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Review from M D (Wife of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and friendly staff member who is able to offer advice and be flexible with regard to client's wishes and state of well-being. Client is treated with kindness and dignity and carer is always punctual and very reliable and trustworthy.

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Review from A C (Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have nothing but a very good experience from Everycare from the word go both for my husband and also myself. Always extremely friendly and treated with complete dignity by everyone involved. Would also recommend to anyone needing care.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Very pleased that we have been able to provide the level of care you have every right to expect.


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Review from Enid T (Client) assisted by family/friend published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have always provided excellent levels of care in accordance with my agreed care plan. Changes have had to be made from time to time to accommodate my changing needs and Everycare have always reacted quickly and positively to such changes. I feel safe and secure in their care.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

Along with most care agencies we are having some staffing issues currently, but my management team have been superb in providing cover and ensuring continuity for all our clients.
Thank you for your understanding and for showing your appreciation.


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Review from A K (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare have been looking after my Father who has severe dementia for the past year and is progressively getting worse. The carers' attention to him is excellent and nothing is too much trouble helping make this chapter of his life as comfortable as possible. As importantly, the office staff and Management
are receptive to any required changes or day-to-day issues meaning that the whole experience has been first class so far. Thank you for all that you do at Everycare.

Reply from David Dimelow, Director at Everycare (Mid Sussex)

We appreciate you taking the time to complete this review and are happy that we can be of assistance at what is a sometimes difficult period for all the family members concerned.


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Review from G B (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has carers twice a day from Everycare. The carers are lovely, caring, thoughtful, and go above and beyond what I would have expected them to do. The communication from the company to me as the daughter is incredible, all her needs are met and it means that I have peace of mind knowing that
she is very well looked after.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Everycare (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Everycare (Mid Sussex) is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Mid Sussex) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

David

David Dimelow

Job Title: Director

Joined: 2013

David is the Franchise owner/co-director alongside his wife Jane. They started the business in 2013 with Jane who was already a carer and Katie who was recruited from a competitor as a Registered manager. Jane continues to work now mainly in the office and David is overseas on finance and admin systems and attempts to keep harmony in the office with the 5 female colleagues !!!


David is really family-oriented; he has three grown-up children and 2 beautiful dogs.


Fact about David he only drinks cold drinks!! Also, David Loves Marmite.


Katie

Katie Parsons

Job Title: Registered Manager

Joined: 2013

Katie is the Register manager and go-to expert on all things care-related.


She oversees everything to do with Everycare Mid Sussex, ensuring that we are all compliant and following best practices when delivering care in the community.


Katie wears many hats as well as her Registered Manager role, including payroll, and keeping us all happy.


She is a good team leader, she is level-headed, very practical and caring.


Katie has a brain that will shock most by recalling many names and numbers from a long time ago. Katie has been with Everycare since the beginning she has always had a passion for Care and really thrives when she knows people have a good quality of life in their own homes


Fact about Katie, Katie loves a spicy Curry!!


Emma

Emma Kirby

Job Title: Care Manager

Joined: 2014

Emma is the Care Manager, she looks after the care staff, clients, live-in carers and the live-in packages.


Emma is usually very active, always on the go and driving the company car all over Mid Sussex! please give her a wave!!


Emma has been working for Everycare for 9 years, previously working in Special needs. Emma has vast knowledge and experience and will always strive to support and empower those she comes across.
Emma loves her food and drinks far too much tea, she hates shopping but loves a good book!


Fact about Emma is:- she lives in Brighton, and has never dyed her Hair!!


Sue

Sue Taplin

Job Title: Supervisor

Joined: 2019

Sue is the Coordinator/assessor and consequently very busy!!


It's Sue's principal role to arrange the rosters for each client ensuring continuity and timeliness of calls as best as possible. She visits prospective clients to assess their care requirements and then builds a personalised care plan to suit the individual needs, she is very good at finding out your needs and putting plans into action.


Sue has great relationships with all the professionals that support with care, Sue has worked for a few different care companies but has remained with Everycare the longest.


Sue is very good with attention to detail, and will always do her utmost to find a solution.


Sue is from Burgess Hill, she is hardworking, and calm but has an infectious laugh.


Sue is very family-oriented and loves to shop!


Fact about Sue, Sue is Burgess Hill born and bred, she has three Girls a dog and a puppy at home!!


Frequently Asked Questions about Everycare (Mid Sussex)

What Type of Services does Everycare (Mid Sussex) offer?

Everycare (Mid Sussex) offers Home Care.

How many Carers does Everycare (Mid Sussex) employ?

Everycare (Mid Sussex) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Mid Sussex) to verify any information. View our terms and conditions. Everycare (Mid Sussex) has a Platinum Service – more info.