Everycare (Mid Sussex)

191-193 London Road, Burgess Hill RH15 9RN
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9.7 54 Reviews
  • Everycare (Mid Sussex), Burgess Hill
Everycare (Mid Sussex) provides high-quality, compassionate home care that puts people first. Everycare' s professional and friendly team delivers reliable support that is carefully tailored to each individual’s needs, helping clients remain comfortable, safe, and independent in their own homes.

Everycare Mid Sussex offer a wide range of services, including personal care, domestic support, respite care, and regular companionship, all designed around what matters most to each client.

The dedicated care is overseen by an experienced and dedicated management team, supported by highly trained carers based at the centrally located Burgess Hill office, covering local areas.

With a team of over 60 caring professionals, Everycare are able to provide flexible home care or live-in care solutions, ensuring the right level of support for every stage of life.
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Care Provided by Everycare (Mid Sussex)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.65 – £42.25
  • Weekly Live-in Care Fees: £1350 – £1995

Minimum of a 30 minute call, upwards to the amount of time required

The price(s) shown are provided by the agency. Contact Everycare (Mid Sussex) for full pricing details and T&Cs.

Contact Everycare (Mid Sussex) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Everycare (Mid Sussex) to get a personalised quote.

Good to Know

Owner

  • Cura Muneris Ltd
  • Privately Owned

Person in Charge

  • Katie Parsons (Registered Manager)

Everycare (Mid Sussex) Reviews (54)

9.7

Everycare (Mid Sussex) has a Review Score of 9.7 (9.717) out of 10, based on 12 reviews in the last 2 years.
Over all time Everycare (Mid Sussex) has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Everycare (Mid Sussex)
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Total of 54, showing 1-20
Review from Andy K (Son of Client) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been using the services of EC (MS) for a number of years now in relation to my elderly Father who also has advanced dementia, so requires additional day-to-day care. Everycare have been exemplary in their approach to dealing with my Dad and he has been able to remain in his own home with the help
of the care provided. All the staff will go the extra mile to help when needed and the whole set-up has a family feel to it, which makes dealing with our situation much easier.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you, for this review. We feel that dad is part of our family, like most of our clients. We will continue to look after him to the best of our ability.
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Review from Adrian H (Client) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find yvonne extremely friendly &chatty. She is very easy to get on with & i always enjoy her company. She is very efficient & always carries out her tasks with a smile . She seems to have a wicked sense of humour & i am always pleased to see her.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)I'm so pleased that you have a good experience with Our carers. long may it continue.
thank you for your Kind words
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Review from Jane B (Mother of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of Everycare Burgess Hill, was kind, patient and extremely caring,
Mum was always well looked after. I had arranged for someone to come in every morning, but as her anxiety increased they came more regularly. Always on time or called to inform us of a delay!
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you. We are pleased to receive such a glowing review. Looking after mum was a pleasure.
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Review from Jacky C (Wife of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The continuity of carers is very good which enables us to have peace of mind. The carers are always cheery and supportive. The office staff are very helpful and always inform us if the carers are running late or being changed due to illness
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you, lovely to receive your feedback we looking forward to continuing looking after your husband.
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Review from Brenda C (Wife of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Everycare because it is local to us and has good reviews. They are kind ,caring and always willing to help out . My husband looks forward to the carer coming ,she chats to him makes him coffee and takes him for little walks. When the carer is there I can have my time knowing that he is well
looked after and he's happy .
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)We enjoy looking after him. Thank you for your review.
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Review from Anna M (Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living with a progressive disability I have used Everycare for a number of years now; their carers have always been reliable, friendly, and competent. Their office team responds quickly when I've had need of calls at short notice - overall, I've always felt well looked after.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Always happy to help, we appreciate your kind and honest words
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Review from Keith B (Son of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare have been looking after my 97 year old Father for the past 18 months since he came out of hospital after breaking his femur. The carers' attention to him is excellent and nothing is too much trouble. The office staff and Management are happy to make any required changes or day-to-day issues
meaning that the whole experience has been excellent.
The team are very professional, friendly, hardworking and polite. They come in twice every day to prompt Dad to take his medication and make sure he has everything he needs for the day and complete all the items on the agreed care plan.
The carers are lovely, caring, thoughtful, and go above and beyond what I would have expected them to do.
The communication from the company to me as his son is excellent. I can review the notes online after every visit and any urgent messages are sent via email, instant message or phone.
I can totally trust Everycare which gives me peace of mind knowing my father is in safe hands as I live 100 miles away.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you for your kind words. We do try our hardest to support where we can. I'm pleased you have a good experience with us. Its a pleasure to look after your dad.
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Review from V C (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received excellent care from the carers at Everycare (Mid Sussex). She has dementia and can be difficult at times, but the carers are always very patient with mum and attend to all her personal needs. She is very well looked after so I do feel she is getting the best possible care by people
who are understanding and have been well trained to deal with her medical issues. The carers are always very cheerful and friendly and find the time to chat to her and listen to her stories which always cheers her up so they always leave her in a good mood. The organisation itself is very professional and communication is excellent. I have no hesitation at all in recommending them.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you so much for your generous review, we are pleased that you and Mum appreciate the time our Carers spend engaging in conversation and hearing Mum's stories. Caring at home is much more than just attending to personal tasks or dealing with medical issues, its about spending some quality time with clients and making them feel interesting and valued.
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Review from J P (Client) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was just looking for some overnight care while my wife was away and your company more than satisfied my requirements.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)It was our pleasure to support you, we are pleased that everything ran smoothly. Thank you for choosing Everycare.
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Review from P M (Client) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my expereince, Everycare (Mid Sussex) are a professional caring organisation. I would have no reservations in recommending them.
Reply from David Dimelow, Director at Everycare (Mid Sussex)So happy that we could help with your respite requirements, we are still here should you need any further help in the future.
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Review from S G (Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had a great experience with Everycare after coming out of the hospital following an extensive operation. The care coordinator came around and was incredibly kind and took her time to go over the assessment and explain how everycare was able to help me best. For the majority of my visits, I have
a carer who was wonderful. Friendly and chatty, clearly very good at her job and worked hard whilst she was with me. She definitely made my life so much easier as I initially recovered. Thank you both for all your time and kindness.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)We are pleased that we could provide you with a good experience. We wish you well with your continued recovery, it was a pleasure supporting you. The Everycare Team
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Review from Anna H (Client) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sprained my wrist in early March and could not use my left hand to wash and dress myself or support walking with two sticks. I had already made contact with Everycare so phoned them on Monday and they arranged care provision the next day - 45minutes to wash/dress, an hour with full shower including
hair wash. The service was absolutely splendid, during a period of nearly 12 weeks everyone who came was unfailingly helpful, kind, pleasant and highly professional. They helped with difficulties I had with opening jars and bottles as well as looking after me, put clothes into and out of the wash, undid my pills from awkward blister packs. They supplied really special care in every sense of the word and I am now self-sufficient again thanks to their ministrations. The other factor was the efficiency of the office staff, instant replies to phone calls, prompt supply of roster details, clear invoices which charged reasonable rates for excellent value for money.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)We are pleased that you are back to full heath. It was a pleasure to support you in your recuperation. Our staff were honoured to support you and re-enable you back to full health. Thank you for your kind words recognising how the staff can go above and beyond in supporting people in the community.
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Review from Jane S (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the beginning, her carer listened to Mum, finding out the right amount of care that she wanted. All the careers have been wonderful and given Mum a new lease of life, helping with daily chores, and when she's not got much for them to do, they'll happily sit and talk with Mum, which she loves.
They all seem very kind, compassionate and understanding. I would highly recommend Homecare, they give my siblings and me peace of mind.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you for your kind words, we always strive to provide personalised care to suit the individual.
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Review from Jane D (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad and I have been very pleased with the carers who have visited him. Their friendliness and cheerful personalities stand out, and the carers brighten up his day. Knowing they are visiting him also reassures me. There was only one carer in the early days my dad didn't take to, but overall I would
definitely recommend the company.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you, we do try to provide care and reassurance to all our valued customers. We are pleased that we have found the right carer to provide support and reassurance to both you and your father.
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Review from Jennifer D (Wife of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used Everycare for nearly a year after my husband with dementia came out of hospital after a stroke, we have been more than satisfied. Our regular carer knows my husband and his ways very well now and I have no anxieties about his care. Over the weeks I have had few occasions when the carer
has been delayed (largely traffic problems) so can rely on good timekeeping and friendly caring approach.
Reply from David Dimelow, Director at Everycare (Mid Sussex)Thank you for your review; it's nice to get positive feedback.
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Review from K I (Daughter-in-law of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On recommendation in contacting the office the help and professional advice was very reassuring which inspired me to put care in place, communication and support is very forthcoming which gives peace of mind.
Reply from David Dimelow, Director at Everycare (Mid Sussex)Thank you for providing the review, it's reassuring to know that having been recommended we have lived up to your expectations.
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Review from V E (Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of Everycare for some months and have found them to be totally reliable, very professional, and most importantly - kind and caring. They go the extra mile to look after you. I would recommend them to anyone looking for care.
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you, for your kind words. We always strive to do our best. It's a pleasure looking after you.
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Review from Karen v (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare have been looking after my mother since July 2023, she has dementia and sadly had a fall last year and broke her arm. Since the first meeting, I have been so impressed with the staff for arranging care and taking care of my mother, staff go out there way to make sure Mum is taken care of,
nothing is too much trouble. The team are very professional, friendly, hardworking and polite. They come in every day to give Mum her medication and make sure she has everything she needs for the day, Mum is very happy which makes me relaxed that all is well. I could highly recommend Everycare to anyone looking for care support. I can't thank them enough!
Reply from Emma Kirby, Care Manager at Everycare (Mid Sussex)Thank you for your kind words. We always try to do our best.It is a pleasure looking after your mum and hope we can continue to keep her safe, well and happy at home.
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Review from Fiona E (Daughter of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that I have been so impressed and thankful to the lovely staff at Everycare. The health of my mum was at a crisis point both physically and with dementia. As her daughter, I was responsible for Mum but living in the north of England and working it was becoming impossible to see to Mum's
needs. The supervisor came to visit and quickly assessed Mum and what needed to be done and she got Mum's GP out to visit which I was never able to do. Once I had rearranged Mum's bed and furniture in a more suitable place, I was able to go home with much less stress, knowing that the carers would be in every day to give Mum her medication, see to her needs and generally keep her company. I cannot stress enough how fantastic the whole team has been and the weight that has been lifted off my mind. I have since brought Mum up to live with me but will be eternally grateful to Everycare.
Reply from David Dimelow, Director at Everycare (Mid Sussex)So glad that we could be of assistance and equally pleased that our service has matched or indeed surpassed your expectations. Mum is in good hands and my team will ensure that you can continue to have peace of mind.
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Review from Ann C (Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff turned up on time and carried out their duties with a smile.
All I needed them for was to put a lidocaine plaster on my back because I couldn’t reach which didn’t take up the half an hour I booked so the staff would do the washing up,hover,make my bed and empty the commode or any other
jobs I needed doing.
I have used this company before for my husband so I knew I was in safe hands. I would recommend them to my friends.
Reply from David Dimelow, Director at Everycare (Mid Sussex)We are pleased that you were happy with our service when providing care for your husband and now even more pleased that we have been able to help you with your care requirements. Hopefully you don't require our services again but should that ever change we will always be here to assist.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Everycare (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Everycare (Mid Sussex) is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) ) ÷ 72 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Everycare (Mid Sussex) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

David

David Dimelow

Job Title: Director Joined: 2013

David is the Franchise owner/co-director alongside his wife Jane. They started the business in 2013 with Jane who was already a carer and Katie who was recruited from a competitor as a Registered manager. Jane continues to work now mainly in the office and David is overseas on finance and admin systems and attempts to keep harmony in the office with the 5 female colleagues !!!


David is really family-oriented; he has three grown-up children and 2 beautiful dogs.


Fact about David he only drinks cold drinks!! Also, David Loves Marmite.

Katie

Katie Parsons

Job Title: Registered Manager Joined: 2013

Katie is the Register manager and go-to expert on all things care-related.


She oversees everything to do with Everycare Mid Sussex, ensuring that we are all compliant and following best practices when delivering care in the community.


Katie wears many hats as well as her Registered Manager role, including payroll, and keeping us all happy.


She is a good team leader, she is level-headed, very practical and caring.


Katie has a brain that will shock most by recalling many names and numbers from a long time ago. Katie has been with Everycare since the beginning she has always had a passion for Care and really thrives when she knows people have a good quality of life in their own homes


Fact about Katie, Katie loves a spicy Curry!!

Emma

Emma Kirby

Job Title: Care Manager Joined: 2014

Emma is the Care Manager; she looks after the care staff, clients, live-in carers and the live-in packages.


Emma is usually very active, always on the go and driving the company car all over Mid Sussex! Please give her a wave!!


Emma has been working for Everycare for many years, previously working in Special needs. Emma has vast knowledge and experience and will always strive to support and empower those she comes across.
Emma loves her food and drinks far too much tea; she hates shopping but loves a good book!


A fact about Emma is:- she lives in Brighton, and has never dyed her Hair!!

Sue

Sue Taplin

Job Title: Coordinator Joined: 2019

Sue is the Coordinator/assessor and consequently very busy!!


It's Sue's principal role to arrange the rosters for each client, ensuring continuity and timeliness of calls as best as possible. She visits prospective clients to assess their care requirements and then builds a personalised care plan to suit the individual needs. She is very good at finding out your needs and putting plans into action.


Sue has great relationships with all the professionals who support with care. Sue has worked for a few different care companies, but has remained with Everycare the longest.


Sue is very good with attention to detail and will always do her utmost to find a solution.


Sue is from Burgess Hill. She is hardworking and calm, but has an infectious laugh.


Sue is very family-oriented and loves to shop!


Fact about Sue, Sue is Burgess Hill born and bred, she has three Girls, a husband and 2 dogs at home! Busy lady!

Frequently Asked Questions about Everycare (Mid Sussex)

How many Carers does Everycare (Mid Sussex) employ?

Everycare (Mid Sussex) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Mid Sussex) to verify any information. View our terms and conditions. Everycare (Mid Sussex) has an Enhanced Service - more info.