Everycare (Mid Sussex)

191-193 London Road, Burgess Hill RH15 9RN
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9.8 47 Reviews
  • Everycare (Mid Sussex), Burgess Hill
Everycare (Mid Sussex) provides friendly, reliable, professional home care that's designed around the service user.

Care is designed around each client's individual requirements, and Everycare (mid- Sussex) offer a range of services, from personal care, domestic help and respite care to regular companionship.

All services are supervised by an experienced team of professional and highly trained staff based in the centrally located Burgess Hill office.

With over 60 staff they can provide a comprehensive home care service or Live in care whichever is most suitable for the service user.
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Care Provided by Everycare (Mid Sussex)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.65 – £42.25
  • Weekly Live-in Care Fees: £1495 – £1755

We can also provide 30 minute and 45 minute calls

These prices are only a guideline, please contact Everycare (Mid Sussex) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Cura Muneris Ltd

Person in charge

  • Katie Parsons (Registered Manager)

Everycare (Mid Sussex) Reviews (47)

9.8

Everycare (Mid Sussex) has a Review Score of 9.8 (9.803) out of 10, based on 11 reviews in the last 2 years.
Over all time Everycare (Mid Sussex) has 47 reviews.

Overall Experience
  • 39
  • 7
  • 1
  • 0
  • 0
Date Published
  • 47
  • 0
  • 0
  • 11
  • 36
Reviewer Connection to Everycare (Mid Sussex)
  • 18
  • 13
  • 7
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 47, showing 41-47
Review from Sandra K (Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm satisfied with the two swimming lessons a week and help with a shower.
Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Thank you for your review Sandra.

  • Staff
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Review from R B (Client) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. All women were extremely caring, friendly and helpful so good that I was back on my feet very quickly and they worked themselves out of a job, at first my husband was not very happy about strangers in the house but they were so lovely. They quickly won him around especially when they
took over my personal care and when they proved to be very competent cooks. Thank you, both.
Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Thank you for the complimentary review. I am pleased that you are now back on your feet and fully independent again. That is from our point of view an excellent result and a happy outcome for you and your husband.

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Review from Ronald C (Husband of Client) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For our situation, the quality of service and care workers have been ideal. My wife (advanced Alzheimers), has been more responsive and relaxed since using this company, in fact, she seems to be more mentally aware.
Reply from David Dimelow, Director at Everycare (Mid Sussex)

So pleased that we are making a difference for your wife. Hopefully this improvement continues for as long as possible.

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Review from Elizabeth (Client) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A live in carer was provided within three days of the request made to Everycare (Mid Sussex) i was suddenly immobile when my hip collapsed after months of waiting for an operation. The live-in carer was excellent and stayed with me for almost three months until i was again able to manage on my own post
cooperatively. The office administration from Everycare (Mid Sussex) was very efficient and at the same easily accessible and friendly.
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Review from Joan T (Wife of Client) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers from Everycare are very reliable and efficient and treat my husband with respect. I am very pleased with them.
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Review from Gill N (Client) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The older ones are better but guess time will deal with this!
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  • Value for Money
Review from Annette R (Wife of Client) published on 7 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are very good as in the standard of care they provide. The only issue is the office organisation is somewhat disorganised! e.g. occasionally a roster is changed and we are not informed. If we have an appointment I have to contact the office and sometimes am obliged to use the visit.
Reply from David Dimelow, Managing Director at Everycare (Mid Sussex)

Many thanks for the review Annette, your comments about the roster notification have been taken on-board, we will try and do better in the future.

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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Everycare (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Everycare (Mid Sussex) is calculated as follows: ( (53 Excellents x 5) + (13 Goods x 4) ) ÷ 66 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Mid Sussex) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

David

David Dimelow

Job Title: Director Joined: 2013

David is the Franchise owner/co-director alongside his wife Jane. They started the business in 2013 with Jane who was already a carer and Katie who was recruited from a competitor as a Registered manager. Jane continues to work now mainly in the office and David is overseas on finance and admin systems and attempts to keep harmony in the office with the 5 female colleagues !!!


David is really family-oriented; he has three grown-up children and 2 beautiful dogs.


Fact about David he only drinks cold drinks!! Also, David Loves Marmite.

Katie

Katie Parsons

Job Title: Registered Manager Joined: 2013

Katie is the Register manager and go-to expert on all things care-related.


She oversees everything to do with Everycare Mid Sussex, ensuring that we are all compliant and following best practices when delivering care in the community.


Katie wears many hats as well as her Registered Manager role, including payroll, and keeping us all happy.


She is a good team leader, she is level-headed, very practical and caring.


Katie has a brain that will shock most by recalling many names and numbers from a long time ago. Katie has been with Everycare since the beginning she has always had a passion for Care and really thrives when she knows people have a good quality of life in their own homes


Fact about Katie, Katie loves a spicy Curry!!

Emma

Emma Kirby

Job Title: Care Manager Joined: 2014

Emma is the Care Manager; she looks after the care staff, clients, live-in carers and the live-in packages.


Emma is usually very active, always on the go and driving the company car all over Mid Sussex! Please give her a wave!!


Emma has been working for Everycare for many years, previously working in Special needs. Emma has vast knowledge and experience and will always strive to support and empower those she comes across.
Emma loves her food and drinks far too much tea; she hates shopping but loves a good book!


A fact about Emma is:- she lives in Brighton, and has never dyed her Hair!!

Sue

Sue Taplin

Job Title: Coordinator Joined: 2019

Sue is the Coordinator/assessor and consequently very busy!!


It's Sue's principal role to arrange the rosters for each client, ensuring continuity and timeliness of calls as best as possible. She visits prospective clients to assess their care requirements and then builds a personalised care plan to suit the individual needs. She is very good at finding out your needs and putting plans into action.


Sue has great relationships with all the professionals who support with care. Sue has worked for a few different care companies, but has remained with Everycare the longest.


Sue is very good with attention to detail and will always do her utmost to find a solution.


Sue is from Burgess Hill. She is hardworking and calm, but has an infectious laugh.


Sue is very family-oriented and loves to shop!


Fact about Sue, Sue is Burgess Hill born and bred, she has three Girls, a husband and 2 dogs at home! Busy lady!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Mid Sussex) to verify any information. View our terms and conditions. Everycare (Mid Sussex) has an Enhanced Service - more info.