Red Rose Care Lancashire

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your feedback and for your kind words about our management team. We're really pleased to have built a positive relationship with you and your mother over the years. We take your concerns seriously and truly value your honesty. Whilst we have a comprehensive training, mentoring, and monitoring programme in place for all staff (both new and existing), we recognise the importance of consistency and matching carers to clients-especially for those living with dementia. We do our best to minimise changes, though some variation can occur, and we appreciate your flexibility. We will take your feedback on board, and this will help us improve and ensure we continue to provide the high standard of care your mother deserves. Thank you again for your continued support.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

It is a privilege to be able to support your father, and it is really nice to here that both of you are pleased with the service being provided. Thank you

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Here at Red Rose Care, the ethos is quality over quantity, which allows us to operate in the correct way and enables us to provide a high standard of care to our service users. The team really appreciates your positive feedback, and it's a pleasure for us to be able to support your mother.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for this fantastic review. The team at Red Rose Care strive to make life easier for our clients and their relatives through challenging times, and we are glad to hear that you and your family have had a good experience.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for this review, and the team are really pleased that you and your parents have had a positive experience since coming on board with Red Rose Care.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for this amazing review, it's great to hear you are happy with the support and service.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for the review. We are pleased to hear that overall, you are happy with your mother's care and we have taken the feedback on board. We work hard to ensure our clients are provided with high-quality and safe care, as well as ensuring effective communication throughout, so will continue to monitor this and work to improve. Thank you again!

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review! Red Rose Care likes the team to be more involved in the client's care, as they are the ones who have the regular direct contact on a daily basis. In terms of visit times, we do try to limit time changes as best as possible but as you say, sometimes this can't be helped. If times do change, we do aim to contact our clients/representatives to let them know in advance.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Firstly, thank you for this review and we feel this reflects what Red Rose Care is trying to achieve. We understand that it can be difficult accessing information about the care sector, and that's why we want to make sure information is as accessible as possible. That's why we also incorporated and extensive FAQs on our website to give people a good understanding about how the sector works. The team are pleased that you now have peace of mind, thanks again!

Reply from James, Director at Red Rose Care Lancashire

Thank you for your review and feedback. We are pleased to hear that you are happy with the care and that we fill you with confidence. We value the feedback and would like to reassure you that we take medication extremely seriously, with team members receiving effective medication training before starting with us, and throughout their employment (whether it's continuous improvement training, higher-level medication training, or their annual refresher training etc), as well as taking part in regular medication competency checks. We have passed on the feedback to the team and hope that you see a positive difference moving forward. Just in case any physical notes are ever missed, we also have the client app which can be used to communicate as well. Thank you again for your review and feedback.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Here at Red Rose Care we endeavour to give all our clients a certain level of consistency and continuity with who attends their visits, which we've found improves the relationship/ cooperation between the client and the team. However, sometimes due to the demands of the business the rotas may need amending, but we will always ensure that the most suitable team member available at the time is allocated. Thank you for your review and recommendation.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

A big thank you from all of us at Red Rose Care for this amazing feedback. There is so much more to "care" than meets the eye, and to know that your mum's mental, as well as physical needs are being met by the team is fantastic to hear. Thanks again.