Red Rose Care Lancashire

103 Brownedge Road, Lostock Hall, Preston PR5 5AE
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9.5 41 Reviews
  • Red Rose Care Lancashire, Preston
Red Rose Care offers an extensive range of care services to suit older people with both light and extensive needs, as well as adults with learning disabilities and those in need of dementia care.

Live-in care and end-of-life care are also available, all carried out by an experienced and compassionate team keen to make a difference to the lives of clients and their loved ones.

All social and personal care provision is personalised, based on long-term goals and sound research.
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Care Provided by Red Rose Care Lancashire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £34
  • Weekly Live-in Care Fees: from £1850

Live-in is from £1850 per week
Visiting care rates depend on location and individual needs

These prices are only a guideline, please contact Red Rose Care Lancashire to find out the exact price for your requirements.

Contact Red Rose Care Lancashire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Red Rose Care Lancashire to get a personalised quote.

Good to Know

Owner

  • Richardson Trading Ltd
  • Privately Owned

Person in Charge

  • Andrea Roscoe (Manager)

Red Rose Care Lancashire Reviews (41)

9.5

Red Rose Care Lancashire has a Review Score of 9.5 (9.533) out of 10, based on 29 reviews in the last 2 years.
Over all time Red Rose Care Lancashire has 41 reviews.

Overall Experience
  • 27
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Date Published
  • 41
  • 5
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  • 29
  • 12
Reviewer Connection to Red Rose Care Lancashire
  • 21
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Total of 41, showing 1-20
Review from S B (Daughter of Client) published on 14 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Red Rose easy to communicate with and good at what they do. If there are ever any issues they act quickly to solve them. The carers are, on the whole, excellent and are chatty and friendly. Red Rose are always willing to accommodate any additional needs we may have and are a lovely company to
deal with.
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Review from G M (Daughter of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Red Rose are the best provider we have used. However, change of staff, inexperienced staff and numerous mix ups have proved to be very challenging.
The management team are hard working and will always work with you to try and resolve issues. There are a number of consistently caring, regular staff,
we couldn't be without. They are truly amazing. However, the constant changes, number of different and zero experienced staff, have meant constant inconsistencies, mistakes, below average care (from some) and total chaos on occasion.
We would still recommend RR before any other care providers (and we had many before RR)


This review does not apply to all staff.

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Review from K L (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone has been so lovely with my mum and its reassuring to know that mum's eating and drinking and being checked on. The app is amazing I can check what's she's eaten etc. Plus the staff make sure she's got her lifeline on..
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this review. It's great to hear that your mother and the carers have built such a good rapport, and that you now have peace of mind knowing that your mother is safe.
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Review from David S (Son of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has significant health issues and often receives new medication. The team of carers documents, check and rechecks that the medication is correct and on occasions, brings to my attention any anomalies. When a problem is identified, I am able to contact the team quickly and talk to somebody
about the problem, which is dealt with, or I gain clarity on the matter. I consider this team outstanding because they care for the people they support and respond to changes in circumstances immediately.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireIt is a privilege to be able to support your father, and it is really nice to here that both of you are pleased with the service being provided. Thank you
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Review from C K (Daughter-in-law of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother in law received was excellent.... staff were all very nice and caring, nothing too much trouble. Office staff always polite.
Would definitely use this care provider again if needed.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireWe really appreciate this feedback, and pleased your mother in law had a good experience whilst with us.
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Review from A W (Son of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed with the professionalism of the office team who listened to all of my concerns. The initial home visit put my mother's mind and rest about having people in her home. All the carers have been very good and my mum looks forward to seeing them which is great. The daily feedback is
very useful and reassuring knowing that mum is well and ready for the day. Any questions / queries I have had have been dealt with by the office team and Iam very pleased with the service we are receiving.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireHere at Red Rose Care, the ethos is quality over quantity, which allows us to operate in the correct way and enables us to provide a high standard of care to our service users. The team really appreciates your positive feedback, and it's a pleasure for us to be able to support your mother.
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Review from Kim L (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very very happy with all the carers, all very friendly and helpful.. I am very happy with the app it means I can check if my mums had a vist and know that she's eaten.. the app is in such depth as to what each carer has don. Which is reassuring.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireWe are very happy to hear that you have had a positive experience since receiving care from Red Rose Care, and that you are finding the app useful
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Review from Louise M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the excellent level of care you have provided for my mum since she came out of hospital. So much so, that since we now have a choice of care, we are continuing to ask Red Rose to look after mum privately. Your staff are professional, kind and caring and I know mum is in
good hands. Thank you for everything you have done and will no doubt continue to do and for keeping the family informed every step of the way.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this fantastic review. The team at Red Rose Care strive to make life easier for our clients and their relatives through challenging times, and we are glad to hear that you and your family have had a good experience.
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Review from L G (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents only agreed to be cared for by Red Rose since January and they were quite apprehensive at first but now they look forward to the carer's morning and evening visits. The staff are so friendly and whilst doing all the tasks required they still find time to have a good chat with them and I love
the app which I can look at to check what they've had for there meals and if all the tasks have been done and if the carer has any concerns and any problems they don't hesitate to call
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this review, and the team are really pleased that you and your parents have had a positive experience since coming on board with Red Rose Care.
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Review from Marielouise D (Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review. After your meeting with the management, RRC provided the team with further training and we are glad to hear that the service being provided has improved. As for the rotas, due to the sector we are in there are so many factors that go into the rostering however, we will always endeavor to honour the times that our clients request.
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Review from P H (Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly chatty carers who spend time getting to know client.
Punctual, and don't appear to have to 'dash off' to the next client.
Regular issue of weekly rotas, so client and family know who will be coming.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your feedback. It's great to know that the team are spending the time to get to know our clients and building good rapports.
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Review from Pam E (Daughter of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is
too much trouble for them or anyone in the entire team!
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this amazing review, it's great to hear you are happy with the support and service.
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Review from S J (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, happy with Red Rose Care. Sometimes the timing of visits is a bit off and think there is a lack of communication sometimes between what times should be coming and whoever does the rotas.
Sometimes Mum's tablets are given to her in the morning when she hasn’t eaten anything and should be taken
after or with food.
All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for the review. We are pleased to hear that overall, you are happy with your mother's care and we have taken the feedback on board. We work hard to ensure our clients are provided with high-quality and safe care, as well as ensuring effective communication throughout, so will continue to monitor this and work to improve. Thank you again!
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Review from Zoe H (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the carers who visit Dad are respectful and meet his needs. They contact me directly if they have any concerns so they can be resolved as quickly as possible.
Whenever I contact the support team, they are polite and helpful and always take the required action promptly.
The only issue I have
with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review! Red Rose Care likes the team to be more involved in the client's care, as they are the ones who have the regular direct contact on a daily basis. In terms of visit times, we do try to limit time changes as best as possible but as you say, sometimes this can't be helped. If times do change, we do aim to contact our clients/representatives to let them know in advance.
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Review from Lesley W (Daughter of Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent
in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireFirstly, thank you for this review and we feel this reflects what Red Rose Care is trying to achieve. We understand that it can be difficult accessing information about the care sector, and that's why we want to make sure information is as accessible as possible. That's why we also incorporated and extensive FAQs on our website to give people a good understanding about how the sector works. The team are pleased that you now have peace of mind, thanks again!
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Review from J D (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team have been great with Mum. She is clean and well-fed and as happy as she can be. The carers will put the washing on etc. if they have a spare minute and tidy up for her.
We as a family have peace of mind and that is priceless.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for the lovely review, we really pleased that your mind has been put at ease.
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Review from Christine S (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole happy with the care provided, although more attention should be taken to Mum's medication, on occasions the second packet of morning medication had not been given! Mum has dementia and I think that if the carers asked Mum more than once if they could hoover, wash up or put washing in for
instance, stating this is their job, Mum might be inclined to agree.
I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.
Reply from James, Director at Red Rose Care LancashireThank you for your review and feedback. We are pleased to hear that you are happy with the care and that we fill you with confidence. We value the feedback and would like to reassure you that we take medication extremely seriously, with team members receiving effective medication training before starting with us, and throughout their employment (whether it's continuous improvement training, higher-level medication training, or their annual refresher training etc), as well as taking part in regular medication competency checks. We have passed on the feedback to the team and hope that you see a positive difference moving forward. Just in case any physical notes are ever missed, we also have the client app which can be used to communicate as well. Thank you again for your review and feedback.
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Review from C S (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Find Red Rose to be very professional, giving mum first class care. Also very quick to update visit reports so we know exactly what is going on.
Offer to carry out household tasks for mum and take time to chat to her.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your brilliant review and continued support.
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Review from H B (Wife of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely
late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireHere at Red Rose Care we endeavour to give all our clients a certain level of consistency and continuity with who attends their visits, which we've found improves the relationship/ cooperation between the client and the team. However, sometimes due to the demands of the business the rotas may need amending, but we will always ensure that the most suitable team member available at the time is allocated. Thank you for your review and recommendation.
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Review from Louise O (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged last April 2023 so Mum has been in the care of Red Rose for a year now.
The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector
was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireA big thank you from all of us at Red Rose Care for this amazing feedback. There is so much more to "care" than meets the eye, and to know that your mum's mental, as well as physical needs are being met by the team is fantastic to hear. Thanks again.
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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Red Rose Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.533 for Red Rose Care Lancashire is calculated as follows: ( (107 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 165 Ratings = 4.533
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Red Rose Care Lancashire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (7)

James

James Richardson

Job Title: Managing Director Joined: 2015

James joined Alastair and Michelle at RRC back in 2015.

Michelle

Michelle Richardson

Job Title: Director of Care Joined: 2013

Michelle started the business back in 2013.

Alastair

Alastair Richardson

Job Title: Director Joined: 2013

Alastair started the business back in 2013.

Andrea

Andrea Roscoe

Job Title: Registered Manager Joined: 2019

Andrea joined RRC in 2019.

Jessica

Jessica Davies

Job Title: Assistant Manager Joined: 2017

Jess joined RRC in 2017.

Lucy

Lucy Copeland

Job Title: Senior Finance Administrator Joined: 2013

Lucy joined RRC in 2013.

David

David Southworth

Job Title: HR and Quality Coordinator Joined: 2021

David joined RRC in 2021.

Frequently Asked Questions about Red Rose Care Lancashire

What Type of Services does Red Rose Care Lancashire offer?

Red Rose Care Lancashire offers Home Care.

How many Carers does Red Rose Care Lancashire employ?

Red Rose Care Lancashire employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Rose Care Lancashire to verify any information. View our terms and conditions. Red Rose Care Lancashire has an Enhanced Service - more info.