Red Rose Care Lancashire

103 Brownedge Road, Lostock Hall, Preston PR5 5AE
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9.6 48 Reviews
  • Red Rose Care Lancashire, Preston
Red Rose Care offers an extensive range of care services to suit older people with both light and extensive needs, as well as adults with learning disabilities and those in need of dementia care.

Live-in care and end-of-life care are also available, all carried out by an experienced and compassionate team keen to make a difference to the lives of clients and their loved ones.

All social and personal care provision is personalised, based on long-term goals and sound research.
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Care Provided by Red Rose Care Lancashire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £34
  • Weekly Live-in Care Fees: from £1850

Live-in is from £1850 per week
Visiting care rates depend on location and individual needs

These prices are only a guideline, please contact Red Rose Care Lancashire to find out the exact price for your requirements.

Contact Red Rose Care Lancashire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Red Rose Care Lancashire to get a personalised quote.

Good to Know

Owner

  • Richardson Trading Ltd
  • Privately Owned

Person in Charge

  • Andrea Roscoe (Manager)

Red Rose Care Lancashire Reviews (48)

9.6

Red Rose Care Lancashire has a Review Score of 9.6 (9.614) out of 10, based on 36 reviews in the last 2 years.
Over all time Red Rose Care Lancashire has 48 reviews.

Overall Experience
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Date Published
  • 48
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  • 36
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Reviewer Connection to Red Rose Care Lancashire
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Total of 48, showing 1-20
Review from A M (Wife of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Red Rose has been excellent. My husband needed care before Christmas & Red Rose were able to cover his needs over a difficult time period & are continuing to do so. The carers are a credit - arrive on time, know the routine & are always kind & caring. When we have needed to discuss
the care rota, the office staff have always been very helpful. We have no hesitation in recommending the company.
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Review from Susan C (Daughter-in-law of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care received to the family delight and the client during a very difficult few months. Massive thanks to Olivia who was helping us during the end of Marian's life. We can't thank you enough and we will highly recommend your service to others.
Thank you so much.
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Review from J S (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rose Care have been supporting my Mum since September, supplementing the care I am able to provide and also enabling me to have a day off each week. The carers are on time, professional and Mum enjoys her interactions with them. The carers are trustworthy and the standard of care provided is very
good. The management team are extremely well organised and this gives me considerable peace of mind. Overall, our experience to date with Red Rose Care has been excellent.
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Review from Victoria L (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended Red Rose and wouldn't look anywhere else. The carer's are always punctual and will call if they have any questions or concerns about care needs. They are consistently kind and compassionate to my mum, taking the time to chat with her as well as attending to any cleaning needs. I receive
detailed, thorough updates via the app after every visit, which is incredibly reassuring. They give both my sister and me real peace of mind, I would highly recommend them for your loved ones.
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Review from C L (Wife of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rose have been caring for my husband for over 12 months. The carers are amazing and so patient with him. The weekly rota we receive means we know who is coming and at what time. They are happy to do any housework that is needed, and always ask if anything needs doing. Changes are communicated to
us, and the office team are contactable and will work with us to address any concerns. We would struggle to keep him at home without them, they go above and beyond just providing care.
Red Rose is a friendly, caring and supportive company that we are happy to recommend
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Review from Jackie H (Daughter of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am delighted with the whole service that Redrose provide. They are polite, courteous and very helpful. They manage to get all the tasks done in the alloted time and help out more if they can.
If I had one critisism it would be a wish for the same carers to attend more of the time.
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Review from Rachel T (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rose took over mum's care in November. We had previously used two other care providers. So, we have experience of a few care providers. The decision to move to Red Rose has been the best decision on mum's journey so far. The carers are consistent and on time always. We get a full report of mum's
day. She has dementia so can't share this with us, it lovely to know what's she's been upto and how well she's eaten. The carers interact well with mum, encouraging her to help in daily tasks. They take time to complete jigsaws and colouring with her. They even take her for a walk and a cuppa at our local cafe. They treat her as if she was a family member. We have recently increased her hours with them as the care is outstanding and mum is much more settled.
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Review from S B (Daughter of Client) published on 14 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Red Rose easy to communicate with and good at what they do. If there are ever any issues they act quickly to solve them. The carers are, on the whole, excellent and are chatty and friendly. Red Rose are always willing to accommodate any additional needs we may have and are a lovely company to
deal with.
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Review from G M (Daughter of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Red Rose are the best provider we have used. However, change of staff, inexperienced staff and numerous mix ups have proved to be very challenging.
The management team are hard working and will always work with you to try and resolve issues. There are a number of consistently caring, regular staff,
we couldn't be without. They are truly amazing. However, the constant changes, number of different and zero experienced staff, have meant constant inconsistencies, mistakes, below average care (from some) and total chaos on occasion.
We would still recommend RR before any other care providers (and we had many before RR)


This review does not apply to all staff.

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Review from K L (Daughter of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone has been so lovely with my mum and its reassuring to know that mum's eating and drinking and being checked on. The app is amazing I can check what's she's eaten etc. Plus the staff make sure she's got her lifeline on..
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this review. It's great to hear that your mother and the carers have built such a good rapport, and that you now have peace of mind knowing that your mother is safe.
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Review from David S (Son of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has significant health issues and often receives new medication. The team of carers documents, check and rechecks that the medication is correct and on occasions, brings to my attention any anomalies. When a problem is identified, I am able to contact the team quickly and talk to somebody
about the problem, which is dealt with, or I gain clarity on the matter. I consider this team outstanding because they care for the people they support and respond to changes in circumstances immediately.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireIt is a privilege to be able to support your father, and it is really nice to here that both of you are pleased with the service being provided. Thank you
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Review from C K (Daughter-in-law of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my mother in law received was excellent.... staff were all very nice and caring, nothing too much trouble. Office staff always polite.
Would definitely use this care provider again if needed.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireWe really appreciate this feedback, and pleased your mother in law had a good experience whilst with us.
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Review from A W (Son of Client) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed with the professionalism of the office team who listened to all of my concerns. The initial home visit put my mother's mind and rest about having people in her home. All the carers have been very good and my mum looks forward to seeing them which is great. The daily feedback is
very useful and reassuring knowing that mum is well and ready for the day. Any questions / queries I have had have been dealt with by the office team and Iam very pleased with the service we are receiving.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireHere at Red Rose Care, the ethos is quality over quantity, which allows us to operate in the correct way and enables us to provide a high standard of care to our service users. The team really appreciates your positive feedback, and it's a pleasure for us to be able to support your mother.
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Review from Kim L (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very very happy with all the carers, all very friendly and helpful.. I am very happy with the app it means I can check if my mums had a vist and know that she's eaten.. the app is in such depth as to what each carer has don. Which is reassuring.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireWe are very happy to hear that you have had a positive experience since receiving care from Red Rose Care, and that you are finding the app useful
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Review from Louise M (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the excellent level of care you have provided for my mum since she came out of hospital. So much so, that since we now have a choice of care, we are continuing to ask Red Rose to look after mum privately. Your staff are professional, kind and caring and I know mum is in
good hands. Thank you for everything you have done and will no doubt continue to do and for keeping the family informed every step of the way.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this fantastic review. The team at Red Rose Care strive to make life easier for our clients and their relatives through challenging times, and we are glad to hear that you and your family have had a good experience.
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Review from L G (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents only agreed to be cared for by Red Rose since January and they were quite apprehensive at first but now they look forward to the carer's morning and evening visits. The staff are so friendly and whilst doing all the tasks required they still find time to have a good chat with them and I love
the app which I can look at to check what they've had for there meals and if all the tasks have been done and if the carer has any concerns and any problems they don't hesitate to call
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this review, and the team are really pleased that you and your parents have had a positive experience since coming on board with Red Rose Care.
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Review from Marielouise D (Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review. After your meeting with the management, RRC provided the team with further training and we are glad to hear that the service being provided has improved. As for the rotas, due to the sector we are in there are so many factors that go into the rostering however, we will always endeavor to honour the times that our clients request.
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Review from P H (Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly chatty carers who spend time getting to know client.
Punctual, and don't appear to have to 'dash off' to the next client.
Regular issue of weekly rotas, so client and family know who will be coming.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your feedback. It's great to know that the team are spending the time to get to know our clients and building good rapports.
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Review from Pam E (Daughter of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is
too much trouble for them or anyone in the entire team!
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for this amazing review, it's great to hear you are happy with the support and service.
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Review from S J (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, happy with Red Rose Care. Sometimes the timing of visits is a bit off and think there is a lack of communication sometimes between what times should be coming and whoever does the rotas.
Sometimes Mum's tablets are given to her in the morning when she hasn’t eaten anything and should be taken
after or with food.
All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for the review. We are pleased to hear that overall, you are happy with your mother's care and we have taken the feedback on board. We work hard to ensure our clients are provided with high-quality and safe care, as well as ensuring effective communication throughout, so will continue to monitor this and work to improve. Thank you again!
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Red Rose Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Red Rose Care Lancashire is calculated as follows: ( (146 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 207 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Red Rose Care Lancashire is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (7)

James

James Richardson

Job Title: Managing Director Joined: 2015

James joined Alastair and Michelle at RRC back in 2015.

Michelle

Michelle Richardson

Job Title: Director of Care Joined: 2013

Michelle started the business back in 2013.

Alastair

Alastair Richardson

Job Title: Director Joined: 2013

Alastair started the business back in 2013.

Andrea

Andrea Roscoe

Job Title: Registered Manager Joined: 2019

Andrea joined RRC in 2019.

Jessica

Jessica Davies

Job Title: Assistant Manager Joined: 2017

Jess joined RRC in 2017.

Lucy

Lucy Copeland

Job Title: Senior Finance Administrator Joined: 2013

Lucy joined RRC in 2013.

David

David Southworth

Job Title: HR and Quality Coordinator Joined: 2021

David joined RRC in 2021.

Frequently Asked Questions about Red Rose Care Lancashire

What Type of Services does Red Rose Care Lancashire offer?

Red Rose Care Lancashire offers Home Care.

How many Carers does Red Rose Care Lancashire employ?

Red Rose Care Lancashire employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Rose Care Lancashire to verify any information. View our terms and conditions. Red Rose Care Lancashire has an Enhanced Service - more info.