Red Rose Care Lancashire

Lovely carers who are kind , friendly and passionate about their role. Nothing is too much trouble. I know my mother in law is in very capable hands. As i live next door i have lots of contact with all carers which i find important so they get to know the family. My mother in law is treated with respect which is extremely important.

Our experience with Red Rose has been excellent. My husband needed care before Christmas & Red Rose were able to cover his needs over a difficult time period & are continuing to do so. The carers are a credit - arrive on time, know the routine & are always kind & caring. When we have needed to discuss the care rota, the office staff have always been very helpful. We have no hesitation in recommending the company.

Thank you so much.

Red Rose Care have been supporting my Mum since September, supplementing the care I am able to provide and also enabling me to have a day off each week. The carers are on time, professional and Mum enjoys her interactions with them. The carers are trustworthy and the standard of care provided is very good. The management team are extremely well organised and this gives me considerable peace of mind. Overall, our experience to date with Red Rose Care has been excellent.

I was recommended Red Rose and wouldn't look anywhere else. The carer's are always punctual and will call if they have any questions or concerns about care needs. They are consistently kind and compassionate to my mum, taking the time to chat with her as well as attending to any cleaning needs. I receive detailed, thorough updates via the app after every visit, which is incredibly reassuring. They give both my sister and me real peace of mind, I would highly recommend them for your loved ones.

Red Rose is a friendly, caring and supportive company that we are happy to recommend

If I had one critisism it would be a wish for the same carers to attend more of the time.

Red Rose took over mum's care in November. We had previously used two other care providers. So, we have experience of a few care providers. The decision to move to Red Rose has been the best decision on mum's journey so far. The carers are consistent and on time always. We get a full report of mum's day. She has dementia so can't share this with us, it lovely to know what's she's been upto and how well she's eaten. The carers interact well with mum, encouraging her to help in daily tasks. They take time to complete jigsaws and colouring with her. They even take her for a walk and a cuppa at our local cafe. They treat her as if she was a family member. We have recently increased her hours with them as the care is outstanding and mum is much more settled.

I find Red Rose easy to communicate with and good at what they do. If there are ever any issues they act quickly to solve them. The carers are, on the whole, excellent and are chatty and friendly. Red Rose are always willing to accommodate any additional needs we may have and are a lovely company to deal with.

We would still recommend RR before any other care providers (and we had many before RR)

This review does not apply to all staff.

Everyone has been so lovely with my mum and its reassuring to know that mum's eating and drinking and being checked on. The app is amazing I can check what's she's eaten etc. Plus the staff make sure she's got her lifeline on..

My father has significant health issues and often receives new medication. The team of carers documents, check and rechecks that the medication is correct and on occasions, brings to my attention any anomalies. When a problem is identified, I am able to contact the team quickly and talk to somebody about the problem, which is dealt with, or I gain clarity on the matter. I consider this team outstanding because they care for the people they support and respond to changes in circumstances immediately.

Would definitely use this care provider again if needed.

I was very impressed with the professionalism of the office team who listened to all of my concerns. The initial home visit put my mother's mind and rest about having people in her home. All the carers have been very good and my mum looks forward to seeing them which is great. The daily feedback is very useful and reassuring knowing that mum is well and ready for the day. Any questions / queries I have had have been dealt with by the office team and Iam very pleased with the service we are receiving.

My mum is very very happy with all the carers, all very friendly and helpful.. I am very happy with the app it means I can check if my mums had a vist and know that she's eaten.. the app is in such depth as to what each carer has don. Which is reassuring.

I cannot thank you enough for the excellent level of care you have provided for my mum since she came out of hospital. So much so, that since we now have a choice of care, we are continuing to ask Red Rose to look after mum privately. Your staff are professional, kind and caring and I know mum is in good hands. Thank you for everything you have done and will no doubt continue to do and for keeping the family informed every step of the way.

My parents only agreed to be cared for by Red Rose since January and they were quite apprehensive at first but now they look forward to the carer's morning and evening visits. The staff are so friendly and whilst doing all the tasks required they still find time to have a good chat with them and I love the app which I can look at to check what they've had for there meals and if all the tasks have been done and if the carer has any concerns and any problems they don't hesitate to call

After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.

Regular issue of weekly rotas, so client and family know who will be coming.

Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is too much trouble for them or anyone in the entire team!