Red Rose Care Lancashire

103 Brownedge Road, Lostock Hall, Preston PR5 5AE
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9.6 48 Reviews
  • Red Rose Care Lancashire, Preston
Red Rose Care offers an extensive range of care services to suit older people with both light and extensive needs, as well as adults with learning disabilities and those in need of dementia care.

Live-in care and end-of-life care are also available, all carried out by an experienced and compassionate team keen to make a difference to the lives of clients and their loved ones.

All social and personal care provision is personalised, based on long-term goals and sound research.
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Care Provided by Red Rose Care Lancashire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £34
  • Weekly Live-in Care Fees: from £1850

Live-in is from £1850 per week
Visiting care rates depend on location and individual needs

These prices are only a guideline, please contact Red Rose Care Lancashire to find out the exact price for your requirements.

Contact Red Rose Care Lancashire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Red Rose Care Lancashire to get a personalised quote.

Good to Know

Owner

  • Richardson Trading Ltd
  • Privately Owned

Person in Charge

  • Andrea Roscoe (Manager)

Red Rose Care Lancashire Reviews (48)

9.6

Red Rose Care Lancashire has a Review Score of 9.6 (9.614) out of 10, based on 36 reviews in the last 2 years.
Over all time Red Rose Care Lancashire has 48 reviews.

Overall Experience
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Date Published
  • 48
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  • 36
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Reviewer Connection to Red Rose Care Lancashire
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Total of 48, showing 21-40
Review from Zoe H (Daughter of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the carers who visit Dad are respectful and meet his needs. They contact me directly if they have any concerns so they can be resolved as quickly as possible.
Whenever I contact the support team, they are polite and helpful and always take the required action promptly.
The only issue I have
with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review! Red Rose Care likes the team to be more involved in the client's care, as they are the ones who have the regular direct contact on a daily basis. In terms of visit times, we do try to limit time changes as best as possible but as you say, sometimes this can't be helped. If times do change, we do aim to contact our clients/representatives to let them know in advance.
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Review from Lesley W (Daughter of Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent
in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireFirstly, thank you for this review and we feel this reflects what Red Rose Care is trying to achieve. We understand that it can be difficult accessing information about the care sector, and that's why we want to make sure information is as accessible as possible. That's why we also incorporated and extensive FAQs on our website to give people a good understanding about how the sector works. The team are pleased that you now have peace of mind, thanks again!
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Review from J D (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team have been great with Mum. She is clean and well-fed and as happy as she can be. The carers will put the washing on etc. if they have a spare minute and tidy up for her.
We as a family have peace of mind and that is priceless.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for the lovely review, we really pleased that your mind has been put at ease.
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Review from Christine S (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole happy with the care provided, although more attention should be taken to Mum's medication, on occasions the second packet of morning medication had not been given! Mum has dementia and I think that if the carers asked Mum more than once if they could hoover, wash up or put washing in for
instance, stating this is their job, Mum might be inclined to agree.
I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.
Reply from James, Director at Red Rose Care LancashireThank you for your review and feedback. We are pleased to hear that you are happy with the care and that we fill you with confidence. We value the feedback and would like to reassure you that we take medication extremely seriously, with team members receiving effective medication training before starting with us, and throughout their employment (whether it's continuous improvement training, higher-level medication training, or their annual refresher training etc), as well as taking part in regular medication competency checks. We have passed on the feedback to the team and hope that you see a positive difference moving forward. Just in case any physical notes are ever missed, we also have the client app which can be used to communicate as well. Thank you again for your review and feedback.
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Review from C S (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Find Red Rose to be very professional, giving mum first class care. Also very quick to update visit reports so we know exactly what is going on.
Offer to carry out household tasks for mum and take time to chat to her.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your brilliant review and continued support.
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Review from H B (Wife of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely
late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireHere at Red Rose Care we endeavour to give all our clients a certain level of consistency and continuity with who attends their visits, which we've found improves the relationship/ cooperation between the client and the team. However, sometimes due to the demands of the business the rotas may need amending, but we will always ensure that the most suitable team member available at the time is allocated. Thank you for your review and recommendation.
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Review from Louise O (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was discharged last April 2023 so Mum has been in the care of Red Rose for a year now.
The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector
was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireA big thank you from all of us at Red Rose Care for this amazing feedback. There is so much more to "care" than meets the eye, and to know that your mum's mental, as well as physical needs are being met by the team is fantastic to hear. Thanks again.
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Review from M H (Client) assisted by family/friend published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThe team are pleased that you have built good relationships with the team in the time we have been supporting you. We are proud to say that we have a very diverse team here at Red Rose Care, and work closely with all the team to continuously improve our team's overall performance and communications skills. Thank you for your review.
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Review from Stewart J (Son of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice
conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review; we are really pleased that despite living further afield, you still feel involved in your mum's care, and we have fed back your lovely comments to the team.
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Review from J G (Son of Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from Red Rose Care for over 1 year now. We can honestly say they have made a huge difference to Mum's life (and the rest of the family). All the team are kind, caring and passionate about what they do and nothing is too much trouble.
Thank you Red Rose Care for all
that you have done and continue to do for us.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireYou are more than welcome, it's been a privilege to care for your mum.
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Review from L G (Daughter of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is
too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThe team are really happy that your experience with Red Rose Care has been a positive one and that your mind has been put at ease. At Red Rose Care, we strive to make the care sector as accessible as possible, as it can be quite difficult to navigate initially. Thank you for your kind words.
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Review from Lesley H (Wife of Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just very grateful for all the help. I don't know what I would have done without you all.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireWe are more than happy to be of assistance, thank you so much for your review.
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Review from J M (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any
concerns, which is reassuring. Management are easy to get hold of and approachable.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for your review; it's really good to know that the team has built a good rapport with your mum.
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Review from Annette N (Daughter of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThe team really appreciate these kind words, and we are glad that the support we have been providing has had a positive impact on your mum and the wider family.
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Review from Heather W (Daughter of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After using several care agencies Red Rose was recommended by our GP staff are excellent really caring people, and their friendly approach makes Mum very happy. Any issues raised are promptly dealt with management team is always there for you. Red Rose Care stand out for its exceptional staff, management
and IT systems which allow the family who cannot visit access to her care notes after each visit.
Highly recommend.
Reply from David Southworth, HR Administrator at Red Rose Care LancashireThank you for the lovely feedback, we are happy that the mobile app is working for you and your wider family.
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Review from Ian M (Son of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Red Rose took over the care of my father in July of 2023. I was impressed so I wrote a glowing review. Having now experienced their response to client/family concerns and complaints I will amend that view. As part of my bed ridden fathers’ full care package, they agreed to to include my partially sighted
invalid mother, limited to food preparation etc. Red Rose cancelled the contract in January 2024. My two 95 year old parents were branded racists as they had referred to some of the male staff as “Indian Men”. I was also rude having put the phone down on them after they had refused to assist my father onto his commode for fear of injury to their staff. During January their staff failed on four separate occasions to administer medication to my father, for which they have sole responsibility. Their staff prepared a sandwich for my Mother using out of date chicken. Management response? it was her responsibility to check dates! Excuses, deflections, denials with zero accountability.
Reply from James Richardson, Director at Red Rose Care LancashireThank you for your review and feedback.
Whilst we are disappointed that you may not have been satisfied with your experience, or with the outcome of your concern/complaint. As a business, we aim to promote and maintain the health, well-being and safety of our clients and staff (both physical and emotional), which can lead to difficult decisions, often with conflicting opinions from those involved.

We take accountability for our actions and take all concerns/complaints seriously. With thorough investigations, learning through reflective practice, and in-depth responses provided on an individual basis, and where appropriate. We endeavour to not only prevent those issues from reoccurring but to ensure we learn and improve from them to enhance the services for our clients, and employment opportunities for our fantastic team.

As a business, we will continue to learn from this experience to further improve and develop.
We would like to wish you, and your family all the best for the future.
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Review from Elaine N (Sister of Client) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the excellent level of care provided for my brother. The staff are friendly, sympathetic and patient.
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Review from Jacky F (Niece of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone at Red Rose Care for the amazing care and attention given to my Uncle over the last twelve months. He said they were like little angels. Never let us down, always coming in with a smile and totally focused on his needs.
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Review from Jean B (Daughter of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a very huge thank you with regards to the Duty Officer's attendance at mum's bedtime call as a result of her carer's call for help - it has not gone unnoticed!
I am very grateful to the Duty Officer for her professionalism and dedication in performing her role as Duty Officer who
attended swiftly and without hesitation ensuring that the carer received the support and guidance she needed, resulting in mum being mobilised and put to bed safely and efficiently.
Red Rose Care has an excellent reputation for their high standard of care, passion and devotion to duty and there is no doubt that the Duty Officer is a shining example of this and is a credit to the Agency.
I would have no hesitation whatsoever in recommending Red Rose Care - it is with their efficient and reliable support that mum is able to remain in the comfort of her own home.
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Review from Maureen R (Wife of Client) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Rose has been looking after my husband since February 2021. They are a fantastic team of carers and I couldn’t manage without them. Nothing is too much trouble. They are reliable and always turn up at or very close to their appointed time.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Red Rose Care Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Red Rose Care Lancashire is calculated as follows: ( (146 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 207 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Red Rose Care Lancashire is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (7)

James

James Richardson

Job Title: Managing Director Joined: 2015

James joined Alastair and Michelle at RRC back in 2015.

Michelle

Michelle Richardson

Job Title: Director of Care Joined: 2013

Michelle started the business back in 2013.

Alastair

Alastair Richardson

Job Title: Director Joined: 2013

Alastair started the business back in 2013.

Andrea

Andrea Roscoe

Job Title: Registered Manager Joined: 2019

Andrea joined RRC in 2019.

Jessica

Jessica Davies

Job Title: Assistant Manager Joined: 2017

Jess joined RRC in 2017.

Lucy

Lucy Copeland

Job Title: Senior Finance Administrator Joined: 2013

Lucy joined RRC in 2013.

David

David Southworth

Job Title: HR and Quality Coordinator Joined: 2021

David joined RRC in 2021.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Rose Care Lancashire to verify any information. View our terms and conditions. Red Rose Care Lancashire has an Enhanced Service - more info.