Review from M H (Client) assisted by family/friend published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team are pleased that you have built good relationships with the team in the time we have been supporting you. We are proud to say that we have a very diverse team here at Red Rose Care, and work closely with all the team to continuously improve our team's overall performance and communications skills. Thank you for your review.

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Review from Stewart J (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice

conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review; we are really pleased that despite living further afield, you still feel involved in your mum's care, and we have fed back your lovely comments to the team.

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Review from J G (Son of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

My mother has been receiving care from Red Rose Care for over 1 year now. We can honestly say they have made a huge difference to Mum's life (and the rest of the family). All the team are kind, caring and passionate about what they do and nothing is too much trouble.
Thank you Red Rose Care for all

that you have done and continue to do for us.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

You are more than welcome, it's been a privilege to care for your mum.

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Review from L G (Daughter of Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience

We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is

too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team are really happy that your experience with Red Rose Care has been a positive one and that your mind has been put at ease. At Red Rose Care, we strive to make the care sector as accessible as possible, as it can be quite difficult to navigate initially. Thank you for your kind words.

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Review from Lesley H (Wife of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience

Just very grateful for all the help. I don't know what I would have done without you all.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

We are more than happy to be of assistance, thank you so much for your review.

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Review from J M (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience

The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any

concerns, which is reassuring. Management are easy to get hold of and approachable.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for your review; it's really good to know that the team has built a good rapport with your mum.

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Review from Annette N (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience

I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

The team really appreciate these kind words, and we are glad that the support we have been providing has had a positive impact on your mum and the wider family.

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Review from Heather W (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience

After using several care agencies Red Rose was recommended by our GP staff are excellent really caring people, and their friendly approach makes Mum very happy. Any issues raised are promptly dealt with management team is always there for you. Red Rose Care stand out for its exceptional staff, management

and IT systems which allow the family who cannot visit access to her care notes after each visit.
Highly recommend.

Reply from David Southworth, HR Administrator at Red Rose Care Lancashire

Thank you for the lovely feedback, we are happy that the mobile app is working for you and your wider family.

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Review from Ian M (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience

Red Rose took over the care of my father in July of 2023. I was impressed so I wrote a glowing review. Having now experienced their response to client/family concerns and complaints I will amend that view. As part of my bed ridden fathers’ full care package, they agreed to to include my partially sighted

invalid mother, limited to food preparation etc. Red Rose cancelled the contract in January 2024. My two 95 year old parents were branded racists as they had referred to some of the male staff as “Indian Men”. I was also rude having put the phone down on them after they had refused to assist my father onto his commode for fear of injury to their staff. During January their staff failed on four separate occasions to administer medication to my father, for which they have sole responsibility. Their staff prepared a sandwich for my Mother using out of date chicken. Management response? it was her responsibility to check dates! Excuses, deflections, denials with zero accountability.

Reply from James Richardson, Director at Red Rose Care Lancashire

Thank you for your review and feedback.
Whilst we are disappointed that you may not have been satisfied with your experience, or with the outcome of your concern/complaint. As a business, we aim to promote and maintain the health, well-being and safety of our clients and staff (both physical and emotional), which can lead to difficult decisions, often with conflicting opinions from those involved.

We take accountability for our actions and take all concerns/complaints seriously. With thorough investigations, learning through reflective practice, and in-depth responses provided on an individual basis, and where appropriate. We endeavour to not only prevent those issues from reoccurring but to ensure we learn and improve from them to enhance the services for our clients, and employment opportunities for our fantastic team.

As a business, we will continue to learn from this experience to further improve and develop.
We would like to wish you, and your family all the best for the future.

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Review from Elaine N (Sister of Client) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the excellent level of care provided for my brother. The staff are friendly, sympathetic and patient.

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Review from Jacky F (Niece of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience

Thank you to everyone at Red Rose Care for the amazing care and attention given to my Uncle over the last twelve months. He said they were like little angels. Never let us down, always coming in with a smile and totally focused on his needs.

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Review from Jean B (Daughter of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience

I just wanted to say a very huge thank you with regards to the Duty Officer's attendance at mum's bedtime call as a result of her carer's call for help - it has not gone unnoticed!
I am very grateful to the Duty Officer for her professionalism and dedication in performing her role as Duty Officer who

attended swiftly and without hesitation ensuring that the carer received the support and guidance she needed, resulting in mum being mobilised and put to bed safely and efficiently.
Red Rose Care has an excellent reputation for their high standard of care, passion and devotion to duty and there is no doubt that the Duty Officer is a shining example of this and is a credit to the Agency.
I would have no hesitation whatsoever in recommending Red Rose Care - it is with their efficient and reliable support that mum is able to remain in the comfort of her own home.

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Review from Maureen R (Wife of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience

Red Rose has been looking after my husband since February 2021. They are a fantastic team of carers and I couldn’t manage without them. Nothing is too much trouble. They are reliable and always turn up at or very close to their appointed time.

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Review from A C (Husband of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

The carers were all very friendly, polite and helpful. My wife was given the best of care and we were very happy with the service provided.

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Review from Sharon M (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience

We have been with Clarriots for 9 months now and in that time, I have become personally involved with the management, office staff and all the carers who assist my mother and father. I would highly recommend any of this team to assist any persons who are needing care. I feel they commit themselves 100%

- whatever the situation. They all have become part of the family - a very professional trustworthy and most of all, caring team. I feel these reviews are good because it gives all at Clarriots Preston the recognition they deserve - thank you from a very grateful daughter.

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Review from Jean A (Mother of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience

My daughter is very happy with the care and help she recieves from Clarriots Care. Her health has imrpoved since she has been with them, she is not worried as she was with her previous provider of care.

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Review from Margaret T (Wife of Client) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience

My husband loves the ladies who come to sit with him while I go out. They do jobs for me as well. I know he is in safe hands.

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Review from M.E. (Wife of Client) published on 2 November 2016
Submitted via Website • Report

Overall Experience

Following undertaking some research, I asked Clarriots Care if they would provide care for my husband. They are absolutely outstanding and I have no hesitation in highly recommending them. They are professional, compassionate, caring and give 100%, leading by example and provide the very best quality

care with integrity and respect. Nothing is too much trouble. I am delighted with the care they are providing for my husband while I am at work. My husband really looks forward to their visits. Thank you so much to Clarriots.

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Review from Margery B (Wife of Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience

When it became necessary for me to have help in caring for my invalid husband I carefully considered the various options as we were reluctant to have strangers invading our home. I decided to try Clarriots care for a trial period and am so happy with the care and attention given to him, I have no intention

of changing.

I am extremely grateful for the way his dignity has been respected at all times. The agency has always tried to meet my requests for a limited number of different carers attending so not to confuse my husband. The carers we have feel part of our family now. They adapted quickly to our needs and I find them tremendous help. The admin staff are very pleasant and helpful and return phone calls promptly.

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Review from C A A (Client) assisted by family/friend published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

I am very pleased and satisfied with the care I am receiving from my agency. Nothing is too much trouble for them and after a bad time with my previous care providers I am very happy now. The staff are lovely and I feel so much better.

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Red Rose Care Lancashire

Care Provided

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Nursing / Nurse Led Care

Other Care Provided

Funding & Fees

Funding Types Accepted

Good to Know

Owner

Person in charge