Red Rose Care Lancashire

All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.

The only issue I have with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.

Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.

We as a family have peace of mind and that is priceless.

I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.

Offer to carry out household tasks for mum and take time to chat to her.

Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.

The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.

Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.

My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.

Thank you Red Rose Care for all that you have done and continue to do for us.

We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.

Just very grateful for all the help. I don't know what I would have done without you all.

The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any concerns, which is reassuring. Management are easy to get hold of and approachable.

I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.

Highly recommend.

Red Rose took over the care of my father in July of 2023. I was impressed so I wrote a glowing review. Having now experienced their response to client/family concerns and complaints I will amend that view. As part of my bed ridden fathers’ full care package, they agreed to to include my partially sighted invalid mother, limited to food preparation etc. Red Rose cancelled the contract in January 2024. My two 95 year old parents were branded racists as they had referred to some of the male staff as “Indian Men”. I was also rude having put the phone down on them after they had refused to assist my father onto his commode for fear of injury to their staff. During January their staff failed on four separate occasions to administer medication to my father, for which they have sole responsibility. Their staff prepared a sandwich for my Mother using out of date chicken. Management response? it was her responsibility to check dates! Excuses, deflections, denials with zero accountability.

We are very pleased with the excellent level of care provided for my brother. The staff are friendly, sympathetic and patient.

Thank you to everyone at Red Rose Care for the amazing care and attention given to my Uncle over the last twelve months. He said they were like little angels. Never let us down, always coming in with a smile and totally focused on his needs.

I would have no hesitation whatsoever in recommending Red Rose Care - it is with their efficient and reliable support that mum is able to remain in the comfort of her own home.