SureCare (Cheshire East)

Suite 7, Sunrise Business Park, Hulley Road, Macclesfield SK10 2LP
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8.0 15 Reviews
  • SureCare (Cheshire East), Macclesfield
SureCare Cheshire East provides person-centred care services to clients in their own homes. Live-in support is available, which includes dementia care, palliative care, reablement, and client-specific care which requires specialist training. SureCare can also provide care and support for those with learning and physical disabilities.

The SureCare team devises individualised support plans which take each client’s interests, likes and dislikes into account and are arranged on the client’s terms to ensure continuity of their existing arrangements and routines.

SureCare provides a range of care services including personal care, such as washing, dressing, medication support, and skin and hair care. The team can also help with daily life activities such as shopping, assisting with attending clubs and participating in hobbies, and accompanying clients to appointments.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Lisa Whalley (Registered Manager)

SureCare (Cheshire East) Reviews (15)

8.0

SureCare (Cheshire East) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time SureCare (Cheshire East) has 15 reviews.

Overall Experience
  • 12
  • 3
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Date Published
  • 15
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Reviewer Connection to SureCare (Cheshire East)
  • 6
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  • 1
Total of 15, showing 1-15
Review from Viv D (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with our overall experience. The carers are really pleasant and helpful. They treat my husband with respect and dignity.
Also, the office staff are always helpful with any issues we may have.
Overall very pleased with the service provided.
Reply from Lisa Whalley, Care Manager at SureCare (Cheshire East)

Many thanks for your review. Your feedback is very important to us

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Review from Pauline P (Daughter of Client) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team is amazing.
My mum actually looks forward to their calls.
Each and every member of staff has a brilliant relationship with my mum. Nothing is ever too much trouble for them.
They treat my mum with respect and the utmost dignity.
They keep the family informed at all times, which is
really helpful.
Reply from Debbie Hayes, Manager at SureCare (Cheshire East)

Many thanks for your lovely review; SureCare always aims to deliver the highest quality service at all times.

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Review from S Y (Client) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like your service because you keep to time in the morning and afternoon.
Reply from Debbie Hayes, Manager at SureCare (Cheshire East)

Many thanks for completing a review; your feedback is important to us.

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Review from Judith F (Client) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having previously had an experience with two other care companies, by comparison, I am treated with dignity at times, and the support and overall experience are always excellent. SureCare staff are all of a high standard.
Reply from Debbie Hayes, Manager at SureCare (Cheshire East)

Thank you so much for your lovely review; your feedback is important to us.

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Review from P P (Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of your carers and managers go above and beyond the service required. Conversation between me and carers is stimulating and most encouraging. Anything requested by me is willingly done within the time allowed and regulations.
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Review from Georgina G (Wife of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been under the care of SureCare for a number of years. We have found them to be very helpful and caring, and they look after my husband very well. He looks forward to them coming, and he always has a song or a joke with them. Would recommend them to look after you.
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Review from D G (Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
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Review from Gary B (Son of Client) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, very caring, very friendly and very professional.
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Review from Janette W (Client) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care I receive, my carers are always there, I am never let down, I have been looked after by SureCare since 24th July 2017 and I could not fault my carers in any way. I look forward to the ladies coming. As I live alone, seeing my carers makes my day. Even if I need to I can
ring my carers and they are always there. I could not fault SureCare in any way and I would recommend SureCare to anybody who needs help and support. Thank you very much.
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Review from Helen W (Niece of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had used SureCare (Cheshire East) 2014-2016 when my mum was diagnosed with Alzheimer's. I had no hesitation in using them again for an elderly aunt who has also been diagnosed with Alzheimer's. Their understanding of clients in their care is second to none.
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Review from John C (Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find any fault with any part of this company. Excellent service, on time and very good with my son.


10/10 every time!

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Review from Barry L (Son of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have been reliable and generally very competent. The times have varied a little but have not been a problem. My father seems happy with them now that he has had time to get used to them.
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Review from S H (Wife of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and caring towards my husband in all they have to do for him. They look out for and point out to me anything they are concerned about.


The office staff are also very helpful if ever I have to telephone them.

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Review from Malcolm M (Wife of Client) published on 6 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has dementia and is unable to stand without assistance, walk or speak. She has an hour each morning care and twice a week she is bathed using two carers. She is healthy and happy and the care given by SureCare (Cheshire East) is superb.
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Review from G S (Son of Client) published on 6 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the service to be very reliable, caring, empathetic and supportive of my mother and myself. Despite some inclement weather there has yet to be an occasion when my mother has been left without appropriate care. The only difficulty we have found not a criticism it that it has not been possible
to establish a regular rota of carers. However, all the ladies who have attended have been first class. In summary, this company has lived up to its name!
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for SureCare (Cheshire East) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for SureCare (Cheshire East) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Cheshire East) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Lisa

Lisa Whalley

Job Title: Registered Manager Joined: 2012

I have worked for Surecare since 2012, where I started off as a carer. I then progressed to Senior Carer before becoming the Care Coordinator and then Registered Manager.


In 2021, I was promoted to Care Manager. I have my Level 2 and 3 in Health and Social Care and am currently working towards my Level 5.

Vicky

Vicky Brough

Job Title: Care Worker Joined: 2022

I started working for SureCare in March 2022. I had previously worked for SureCare but changed jobs for a while, and then I came back.

Frequently Asked Questions about SureCare (Cheshire East)

What Type of Services does SureCare (Cheshire East) offer?

SureCare (Cheshire East) offers Home Care.

How many Carers does SureCare (Cheshire East) employ?

SureCare (Cheshire East) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Cheshire East) to verify any information. View our terms and conditions. SureCare (Cheshire East) has an Enhanced Service - more info.