Ethos Care Services

Unit 1, 420a Lymington Road, Highcliffe, Christchurch BH23 5HE
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9.7 45 Reviews
  • Ethos Care Services, Christchurch
Ethos Care Services is a homecare company dedicated to providing compassionate and personalised care for individuals with diverse needs, including those with disabilities, mental health challenges, and the elderly. Their approach centres on the belief that each person deserves respect, dignity, and autonomy, with care tailored to their unique circumstances.

The services offered by Ethos Care include in-home care, supported living, and community support, as well as 24 hour falls call out service aiming to enhance the quality of life for clients. By offering a wide range of services, such as personal care, companionship, respite care, and rehabilitation, Ethos Care ensures that individuals receive the support they need to maintain independence and well-being.

Ethos Care employs highly trained and empathetic professionals who are committed to fostering positive relationships with both clients and their families. They emphasize collaboration, working closely with healthcare providers, social workers, and other specialists to create holistic care plans.

A key aspect of Ethos Care’s philosophy is empowering individuals to live fulfilling lives, no matter their challenges. This person-centred approach not only prioritizes physical health but also focuses on emotional and social well-being, fostering an environment where clients can thrive in the comfort of their own homes or within the community.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Please note there are no enhanced rates for weekend or evening, no travel costs added, and bank holiday rates are charged at 1.5 times rate listed.


Please call for day care, sit in, night care and 'Anytime Care Support' (emergency falls and assistance call out service) costs.

These prices are only a guideline, please contact Ethos Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ethos Care Services

Person in charge

  • Tracy Kennedy (Manager)

Ethos Care Services Reviews (45)

Total of 45, showing 1-20
9.7

Ethos Care Services has a Review Score of 9.7 (9.735) out of 10, based on 17 reviews in the last 2 years. Over all time Ethos Care Services has 45 reviews.

Overall Experience

  • 33
  • 11
  • 1
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  • 0

Date Published

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17
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Review from D M (Daughter of Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a carer to help to my mom with her personal needs while she was away from home. Ethos were extremely helpful in setting this up. We had the same carer each day and had access to a portal which provided information about moms care each day. The level of care given was brilliant.

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Review from John C (Brother of Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister was reluctant, once the carers were visiting, she really enjoyed the interaction and could not praise them enough. The care administrators were easy to talk to and were always available for advice and updated on her condition.

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Review from Jill L (Daughter of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer for my mother was absolutely wonderful! My niece and I were exhausted before we had help, and then this fantastic person arrived and was so capable, practical and extremely kind. My mother took to her immediately, and they were soon great friends. Cannot praise her more highly. We are
so grateful for all her help and advice.

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Review from A M (Son of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ethos team were contacted and request was made for urgent support for my stepfather. The team came to the home and met with us all at short notice. A very clear, and honest presentation was given which was easy to understand. This was also done with compassion and understanding.
Throughout the
involvement with Ethos the team were very open and transparent and gave great advice. This service provider has been such a blessing to us all as a family. Would highly recommend.

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Review from Anthony G (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been benefitting from 'waking nights care' provided by Ethos for a while now - following some 'night-time issues'.


We have been very happy with the carers, who have been able to 'fit in' with Dad following some initial reservations.


I believe we were 'guinea-pigs' for the Waking Nights

Service - which wasn't previously offered but I hope the company consider expanding to include this as part of their regular offerings. If this does happen I would strongly encourage others to see this as a good route for their loved ones to remain in their own houses, compared with the alternative.

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Review from M S (Husband of Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ethos Care was recommended to us by the daughter of a previous client. It was an excellent recommendation - we are extremely pleased. The management are proactive and very keen to help and will always try to make and succeed in making any adjustment I request to the care calendar. For example, they
will accommodate requests for one-off extra support if required. I don't envy the people arranging the carer's calendar - they do an excellent job. We normally see the same two carers but have others because of days off etc. Each one has been excellent in assisting my wife who required full assistance with her activities of daily living. Each has been empathetic, caring, cheerful and hard-working. I particularly like the app used by Ethos. From a client's perspective, it has an up-to-date calendar so you know exactly when a carer is due to arrive. The timetabling is extremely accurate - normally the carers arrive exactly on time or on very rare occasions never more than 5 minutes late. This provides certainty for the client and excellent customer-focused care.

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Review from G M (Son of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ethos Care Services have provided a top class service to my mother who is 99, for the last two years. She thinks the carers are great and having met many of them myself I agree with her. They do the basic things very well and are always available to handle any additional requests as required.She thrives
on social interaction with them and has been noticeably more animated since their visits began. The management and administration is also very efficient and quick to respond. I would be more than happy to recommend his company.

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Review from J M (Son-in-law of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault you at all!

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Review from P P (Client) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support I get from the carers at Ethos.

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Review from F S (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the carers polite and helpful.

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Review from G A (Daughter of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are cheerful, very helpful, and happy to do whatever we request. We look forward to their visit which many times is the only person. Their kind approach is much appreciated.

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Review from W E (Client) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers pleasant, helpful, thorough, kind and efficient.

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Review from P N (Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had care from Ethos for 4 1/2 years. Always happy with the care received. Carers are always helpful and friendly.

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Review from M N (Next of Kin) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I suggest you give a from to date for the period time I.e from August 23---- january 24. Which allows clients to submit a review every few months? I am so pleased with the care as support I get from all the staff, especially after the disappoint ments of people i found myself. Keep up the good work.

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Review from Ian S (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ethos have been providing my elderly father with care in his home for several weeks. He has dementia and other health issues. I am very happy with the work their team has done for him and he has also expressed his gratitude for their work.
They provide helpful notes from each care visit through a secure
online system and contact me whenever something requiring discussion or a decision arises. All their staff I have met or contacted have been professional, friendly and approachable.

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Review from B M (Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Ethos providing my care for over 12 months now, and in all that time, they have been efficient, reliable and extremely pleasant, always on time, and on the rare occurrence that they have been late, it has been when there has been an emergency elsewhere. I have an unpleasant skin condition
which they have been extremely sympathetic with and managed very well.

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Review from Muriel B (Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that all the staff are all very obliging and will do all that is asked of them. I try to do most things myself, but if I have an off day, I know that they will be there for me.

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Review from J S (Nephew of Client) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging Ethos Care we have been delighted with the office staff and all the carers who visit my aunt. They all appreciate my aunt's needs and are sympathetic to the challenges of her dementia. The carers are always kind and understanding and my aunt looks forward to their visits.

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Review from Burt G (Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I thought I had to have carers I thought, Oh No! Since I have been with Ethos Carers I have changed my mind as they are excellent carers. They really look after me and I would recommend them. Always reliable and on time.

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Review from Diane G (Friend of Client) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Ethos Care for the last 6 months and I have nothing but the highest praise for the kindness and generosity shown by all the staff. I could not wish for better carers, they are reliable, on time, and overall excellent.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ethos Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ethos Care Services is calculated as follows: ( (76 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 102 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ethos Care Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Ethos Care Services

What Type of Services does Ethos Care Services offer?

Ethos Care Services offers Home Care.

How many Carers does Ethos Care Services employ?

Ethos Care Services employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ethos Care Services to verify any information. View our terms and conditions. Ethos Care Services has an Enhanced Service - more info.