Ethos Care Services

Unit 1, 420a Lymington Road, Highcliffe, Christchurch BH23 5HE
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9.8 53 Reviews
  • Ethos Care Services, Christchurch
Ethos Care Services is a homecare company dedicated to providing compassionate and personalised care for individuals with diverse needs, including those with disabilities, mental health challenges, and the elderly. Their approach centres on the belief that each person deserves respect, dignity, and autonomy, with care tailored to their unique circumstances.

The services offered by Ethos Care include in-home care, supported living, and community support, as well as 24 hour falls call out service aiming to enhance the quality of life for clients. By offering a wide range of services, such as personal care, companionship, respite care, and rehabilitation, Ethos Care ensures that individuals receive the support they need to maintain independence and well-being.

Ethos Care employs highly trained and empathetic professionals who are committed to fostering positive relationships with both clients and their families. They emphasize collaboration, working closely with healthcare providers, social workers, and other specialists to create holistic care plans.

A key aspect of Ethos Care’s philosophy is empowering individuals to live fulfilling lives, no matter their challenges. This person-centred approach not only prioritizes physical health but also focuses on emotional and social well-being, fostering an environment where clients can thrive in the comfort of their own homes or within the community.
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Care Provided by Ethos Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £27
  • Hourly Visiting Care Fees: from £35

What Makes Our Pricing Different?


- No extra charges for evenings or weekends. Care when you need it, at the same consistent rate.
- No travel costs. The price you see is the price you pay with no added hidden fees.
- Clear bank holiday rates. Bank holidays are charged at 1.5× the standard rate.


Flexible Care to Suit You
We offer a wide range of services tailored to your needs, including:


- Anytime Care Support – 24/7 falls callout service.
- Day Care
- Sit-In Care
- Night Care


Make an enquiry today or give us a call to discuss your care needs

These prices are only a guideline, please contact Ethos Care Services to find out the exact price for your requirements.

Contact Ethos Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Ethos Care Services to get a personalised quote.

Good to Know

Owner

  • Ethos Care Services
  • Privately Owned

Person in Charge

  • Tracy Kennedy (Manager)

Ethos Care Services Reviews (53)

9.8

Ethos Care Services has a Review Score of 9.8 (9.847) out of 10, based on 21 reviews in the last 2 years.
Over all time Ethos Care Services has 53 reviews.

Overall Experience
  • 41
  • 11
  • 1
  • 0
  • 0
Date Published
  • 53
  • 7
  • 12
  • 21
  • 32
Reviewer Connection to Ethos Care Services
  • 13
  • 13
  • 11
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from Mark W (Client) published on 2 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! Sadly moving out of the area, as otherwise, we would have been using Ethos for years to come. You hope for professionalism and expertise. That was delivered and I can’t remember a single bad visit, and certainly no issues, throughout my time with Ethos. But what stood out was the empathy and friendliness
of the carers who visited me. A very special group of people, with a reliable office back-up to call on with timing changes, questions etc. Thoroughly recommend.
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Review from Martin M (Son of Client) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arranged a 1-hour daycare package with Ethos for my mother in November 2018, and Ethos has now been providing this service for 6 months. Mum has been struggling increasingly with dementia symptoms and was widowed just after we engaged Ethos. Mum has been very satisfied with Ethos, despite some initial
resistance about needing a care package. I have found Ethos to be a very well managed and professional organisation, and they have been very proactive in staying in touch with me and supporting any extra needs that Mum has from time to time, such as help with getting to health appointments. This has been really important to me, as I am based abroad and I'm able to visit only once a month.
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Review from L G (Cousin of Client) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care that my relative received throughout. The care plan was thorough, all the carers were on time (if held up, they would phone us) and they were very kind, gentle and efficient. On the days that I was present, and carers didn't need to make a meal etc, then they stayed
for the duration and talked to him. Managers were always available and the person who usually answered the phone was so helpful and friendly. Hospital staff found exactly the same.
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Review from Martin A (Son of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was supported at home with twice daily visits by Ethos for many years. I found the service to be both reasonably priced, extremely reliable and a huge help and comfort to know she was in such good hands. I cannot fault the level of care and empathic attitude delivered by the Ethos carers.
Mum regarded several of them as friends. When she needed additional visits during various periods Ethos were responsive and obliging. I would thoroughly recommend anyone looking for a reliable and caring company to support their elderly loved ones in their own home to look no further than Ethos. Mum moved from Ethos to the associated care home in Burton, Christchurch, when should could no longer stay at home and this was an equally positive experience for her.
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Review from Colin M (Son of Client) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my recent experience, the staff that have attended to my mother have been kind and respectful to her. In general, the staff are on time, have been polite and helpful to myself during a difficult period when my father was in hospital. I am particularly grateful for the way that one carer handled the
situation with my father after his fall.
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Review from Shirley B (Wife of Client) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff act in an efficient manner. I am very happy with the service.
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Review from D G (Wife of Client) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful for the care we receive - much of the burden is removed from my shoulders. It is a pleasure to see a smiling face.
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Review from Wyndham G (Client) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the attention I receive - it is kind, patient and efficient. I have no complaints. I am always asked if there is anything else I need before they leave.
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Review from Linda H (Wife of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ethos care services provide excellent personal care for my husband who has Dementia and other issues. Their services are given four times each day and are always provided with dignity, kindness and a cheerful smile. The carers also give me, as the service user's wife, support, and I don't worry as
I used to do. I couldn't manage without them as we want my husband to remain at home rather than residential care.
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Review from C W (Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I receive care 3 times daily and am very happy and satisfied with the help that I receive daily.
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Review from James C (Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with the care I get. My main carer helps me to dress, showers me and helps with meals. He is very caring when I am not well. I find all the carers are very caring and helpful. Nothing is too much trouble.
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Review from A W (Friend of Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our friend is happy. Most staff are very friendly and work hard. The turnover of staff is good, they stay.
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Review from Phyllis (Client) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 81 years old and also disabled and as a result need 4 carers a day. They are all very helpful and friendly and show warmth and have a good personal touch. Ethos carers have been a real life line to me and I highly recommend them.
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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Ethos Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for Ethos Care Services is calculated as follows: ( (106 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 124 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Ethos Care Services is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ethos Care Services to verify any information. View our terms and conditions. Ethos Care Services has an Enhanced Service - more info.