
the high level of training shows and is very reassuringJane D(Client / Service User)

I know that without Bluebird Care I would not be able to stay in my own home!P H(Client / Service User)

Overall, there is only one word which I would use, and that is outstandingRay S(Friend of Client/Service User)

the high level of training shows and is very reassuringJane D(Client / Service User)

I know that without Bluebird Care I would not be able to stay in my own home!P H(Client / Service User)

Overall, there is only one word which I would use, and that is outstandingRay S(Friend of Client/Service User)

Bluebird Care Wiltshire North supports people to live safely and independently in their own homes, while continuing to enjoy the routines, relationships and lifestyle that matter to them. Based in Bradford-on-Avon, the agency provides personalised home care across the local community, with support shaped around each person’s individual needs, preferences and circumstances.
The team believes good care means seeing the whole person, not just their care needs. Team members take time...
Bluebird Care Wiltshire North supports people to live safely and independently in their own homes, while continuing to enjoy the routines, relationships and lifestyle that matter to them. Based in Bradford-on-Avon, the agency provides personalised home care across the local community, with support shaped around each person’s individual needs, preferences and circumstances.
The team believes good care means seeing the whole person, not just their care needs. Team members take time to understand what matters to each individual, helping clients maintain choice, dignity, and independence while reassuring families.
Care can be adapted as circumstances change, from practical help and personal care through to more ongoing support. The team works closely with families and, where appropriate, other health and social care professionals to help ensure care remains coordinated and responsive.
Building trusted relationships is central to the service. The team aims to provide consistent, compassionate support that feels personal to each individual, helping people remain in the place they know and love for as long as possible.
Whether an individual requires a small amount of additional support or more comprehensive care, Bluebird Care Wiltshire North focuses on delivering care that fits around each person's needs. This approach enables individuals to live life on their own terms.
Care Provided by Bluebird Care Wiltshire North
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Bluebird Care Wiltshire North to get a personalised quote:
Please enquire about rates as prices vary on Bank holidays.
The price(s) shown are provided by the agency. Contact Bluebird Care Wiltshire North for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Bluebird Care
- Private Owned
Person in charge
- Donna James (Registered Manager)
Bluebird Care Wiltshire North Reviews (61)
Bluebird Care Wiltshire North has a Review Score of 9.6 (9.649) out of 10, based on 25 reviews in the last 2 years.
Over all time Bluebird Care Wiltshire North has 61 reviews.
I am the daughter of a service user. I find the service overall very good, reliable commited staff always smiling and willing to meet my mothers needs. The staff interact and communicate very well with mother, my sister finds it easie to access information on the visit and moms interaction, weither...
I am the daughter of a service user. I find the service overall very good, reliable commited staff always smiling and willing to meet my mothers needs. The staff interact and communicate very well with mother, my sister finds it easie to access information on the visit and moms interaction, weither she has had personal care, food drink etc. Mother likes the carer and she's happy with the service.
Thank you for leaving such a positive review, we appreciate it.We use all feedback to improve our range of services
Bluebird were very reactive and on two occasions managed to provide us with carers only a few days before Christmas which was very much a last minute thing.
Sadly the last time we used...
Bluebird were very reactive and on two occasions managed to provide us with carers only a few days before Christmas which was very much a last minute thing.
Sadly the last time we used them was for my Dad for the last two weeks of his life. It was a quick decision as a family that we needed help as we could see our Dad was deteriorating. We spoke with Bluebird literally a couple of days before Christmas and they managed to provide us with a carer straight away. We were so appreciative as this gave everyone the best possible Christmas. Oscar was absolutely fantastic and looked after Dad so well and gave him the company that he loved.
I would definitely recommend Bluebird to anyone looking for home care, they will provide you with a piece of mind service and give you the respite you probably need.
Thank you for taking the time to leave us such a positive review. We appreciate it.We use all feedback to improve our range of services.
I was always treated politely and my phone calls were always answered. I had excellent help from the organiser. All the carers were satisfactory or more, and two of them were outstanding, these two found extra things to do and were very easy to be with. All the carers were polite and helpful. Thank...
I was always treated politely and my phone calls were always answered. I had excellent help from the organiser. All the carers were satisfactory or more, and two of them were outstanding, these two found extra things to do and were very easy to be with. All the carers were polite and helpful. Thank you.
Thank you for taking the time to complete a review. We use reviews to improve our range of services and value your feedback.
Staff are generally consistent, friendly and professional, never appearing rushed.
I would be happy to recommend Bluebird to anybody needing home care services.
Staff are generally consistent, friendly and professional, never appearing rushed.
I would be happy to recommend Bluebird to anybody needing home care services.
Thank you for taking the time to leave such a positive review we really appreciate it. We use all feedback to improve our range of services.
The carers have all been polite, friendly and caring.
The carers have all been polite, friendly and caring.
Thank you for taking the time to review the service you receive all feedback is used to improve the care we provide.
All the carers are extremely caring and supportive. They handle Mum with care and dignity and are extremely patient with her. I would recommend their carers to people who need support at home.
All the carers are extremely caring and supportive. They handle Mum with care and dignity and are extremely patient with her. I would recommend their carers to people who need support at home.
Thank you for your positive review; we use all feedback to make improvements to our service.
I have always been treated with the utmost respect, friendliness and confidentiality. The service has always been 100% efficient.
I have always been treated with the utmost respect, friendliness and confidentiality. The service has always been 100% efficient.
Thank you for taking the time to review our service. We are delighted that you are happy with the care and support that you receive.
All the staff are very kind and attentive. They are very responsive to queries and requests and understand my needs. Overall very helpful and caring. Also allowing flexibility in changes to visit dates and times. It is reassuring to have such good support.
All the staff are very kind and attentive. They are very responsive to queries and requests and understand my needs. Overall very helpful and caring. Also allowing flexibility in changes to visit dates and times. It is reassuring to have such good support.
Thank you for your positive review. We use all feedback to plan improvements across our range of services.
We have found the support and care from Bluebird to be very good. They responded very quickly when we urgently need to change the support provided and they did so very efficiently. The carers were very polite, professional and hard-working. Overall we have had a positive experience of using...
We have found the support and care from Bluebird to be very good. They responded very quickly when we urgently need to change the support provided and they did so very efficiently. The carers were very polite, professional and hard-working. Overall we have had a positive experience of using Bluebird Care and are happy to use them in the future.
Thank you for taking the time to leave us a positive review. We use all feedback to drive improvement across our range of services.
I am very happy with the service provided to date.
I am very happy with the service provided to date.
Thank you for your review.We use all feedback to drive improvements across our range of services
Service has worked well with a developing situation. There has been flexibility of service and good care advice from management. Carers have been considerate and professional at all times.
Service has worked well with a developing situation. There has been flexibility of service and good care advice from management. Carers have been considerate and professional at all times.
We strive for excellence and take all feedback to drive improvements across our range of services.
Very helpful.
Very helpful.
Thank you for leaving such a positive review, we are delighted you are satisfied with our service.
I find all Bluebird carers treat me with respect and compassion in a professional manner, which gives me confidence in them.
I find all Bluebird carers treat me with respect and compassion in a professional manner, which gives me confidence in them.
Thank you for taking the time to leave a review, we use all feedback to drive improvements across our range of services.
All the carers provide excellent care; they are friendly and take care of my disabled son with compassion and understanding as, at times, he can be very challenging and try the patience of a saint. Thank you everyone.
All the carers provide excellent care; they are friendly and take care of my disabled son with compassion and understanding as, at times, he can be very challenging and try the patience of a saint. Thank you everyone.
We work hard to deliver the best service we can at every visit and hope we are making a difference.
We use all feedback to drive improvements across our range of services, so it is always good to hear we are doing well.
I have not yet had a bad experience with anyone from Bluebird. Occasionally I have a different carer than one scheduled. That is not a problem as they are all so kind and caring. If they are a few minutes late it doesn’t worry me as I know that local road closures are making life difficult for...
I have not yet had a bad experience with anyone from Bluebird. Occasionally I have a different carer than one scheduled. That is not a problem as they are all so kind and caring. If they are a few minutes late it doesn’t worry me as I know that local road closures are making life difficult for everyone and that you will not let me down. I have no regrets at all that I turned to you for help. Thank you all.
Thank you for taking the time to leave such a positive review, we use all feedback to drive improvements across our range of services.
Overall we have been very pleased with the care that Bluebird Care have provided for my mother. We have had some difficult times with live-in care but Bluebird have gone out of their way to try and provide suitable carers for her. The night carers are very good and so are the relief carers.
Overall we have been very pleased with the care that Bluebird Care have provided for my mother. We have had some difficult times with live-in care but Bluebird have gone out of their way to try and provide suitable carers for her. The night carers are very good and so are the relief carers.
Thank you for taking time to leave a review we appreciate it. We use all feedback to drive improvements across our range of services.
Sometimes, the schedule we are sent saying who is coming does not tally with who turns up, but someone always turns up.
Sometimes, new carers have not always been given all the care details before they arrive. This could be a problem if I was not there...
Sometimes, the schedule we are sent saying who is coming does not tally with who turns up, but someone always turns up.
Sometimes, new carers have not always been given all the care details before they arrive. This could be a problem if I was not there to tell them, but they have always seemed very professional.
I have been very happy with the care my mother receives.
We work hard to continually improve our services using all feedback received and will take into account your comments and take this forward within our training planning.
The carers who come weekly to keep my husband company while I have a few hours out of the house are always friendly, courteous and very helpful. I am very grateful for this support and know my husband is safe while I am enjoying some free time.
The carers who come weekly to keep my husband company while I have a few hours out of the house are always friendly, courteous and very helpful. I am very grateful for this support and know my husband is safe while I am enjoying some free time.
Thank you for your review; we use all feedback to drive improvements across our range of services.
We have found Bluebird really helpful and supportive of the needs of my mother. We have recently changed to carers calling in every day and have found that the service and care they provide is excellent.
We have found Bluebird really helpful and supportive of the needs of my mother. We have recently changed to carers calling in every day and have found that the service and care they provide is excellent.
Thank you for taking the time to leave such a great review, we really appreciate it. We use all feedback to drive improvements across all services.
I cannot fault the care provided to my mother (initially on a several times a week basis but more laterally live in). In what can only be described as quite challenging circumstances Bluebird Care has been professional and efficient, and I can highly recommend.
I cannot fault the care provided to my mother (initially on a several times a week basis but more laterally live in). In what can only be described as quite challenging circumstances Bluebird Care has been professional and efficient, and I can highly recommend.
We are pleased you are happy with the care and support provided and use all feedback to drive improvements across our business.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 June 2026Good
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (16)
- 03 Sep 2026
Bluebird Care Bradford-on-Avon, Trowbridge & Warminster is celebrating after Customer Care Manager Wendy Lynham was named a finalist for the Quality in Care Award at this year's Bluebird Care Regional...
- 21 Aug 2026
From community fêtes to wellbeing events and local partnerships, Bluebird Care Bradford on Avon, Trowbridge & Warminster has been out and about across Wiltshire this summer, meeting residents, offering advice,...
- 05 Aug 2026
Bluebird Care Wiltshire North has been helping to raise awareness and understanding of dementia through a community talk at Christ Church, giving local residents practical advice on how small changes...
Awards / Recognitions (4)
- 03 Aug 2026Recipient: Bluebird Care Wiltshire North
- 29 May 2026Recipient: Bluebird Care
- 31 May 2023Recipient: Bluebird Care
Accreditations
There are no accreditations posted yet for Bluebird Care Wiltshire North.
Meet the Team (16)

Dr James Gough grew up in Wiltshire and is proud to support the local community through his work with Bluebird Care Wiltshire North. As an...
Dr James Gough grew up in Wiltshire and is proud to support the local community through his work with Bluebird Care Wiltshire North. As an experienced local GP partner and qualified GP trainer, James brings valuable clinical expertise and a strong commitment to delivering holistic, person-centred care.
Over the past year, James has worked closely with Bluebird Care Wiltshire North through staff training initiatives and the introduction of Health and Wellbeing Checks. His collaborative approach and focus on proactive care reflect his passion for helping people maintain their independence and quality of life at home.
James is dedicated to supporting the Bluebird Care team in delivering the highest standards of professionalism, reliability, and compassionate care. Living locally with his family, he values the strong community connections that shape his approach and remains committed to enhancing health and wellbeing support for customers and their families across Wiltshire North.

Dr Tom Moore grew up in Wiltshire and has a deep connection to the local community served by Bluebird Care Wiltshire North. With more than 15 years...
Dr Tom Moore grew up in Wiltshire and has a deep connection to the local community served by Bluebird Care Wiltshire North. With more than 15 years of experience working within the NHS as a GP, Tom brings extensive clinical knowledge and a strong understanding of the importance of high-quality home care in supporting independence, dignity, and wellbeing.
Throughout his career, Tom has spent many years visiting patients in their own homes, where he has seen first-hand the positive impact that compassionate and reliable care can have on both individuals and their families. His experience has reinforced his belief that outstanding home care plays a vital role in helping people live safely, comfortably, and independently at home.
Tom is passionate about supporting the Bluebird Care team in delivering premium, person-centred care with professionalism, consistency, and compassion. Living locally with his family, he is proud to serve the community he knows so well and is committed to helping raise standards in home care across Wiltshire North.

With over 35 years of experience in health, housing, and Telecare, Donna James is passionate about enabling people to stay in their own homes for as...
With over 35 years of experience in health, housing, and Telecare, Donna James is passionate about enabling people to stay in their own homes for as long as possible. She joined Bluebird Care because she shares their commitment to providing dignified, high-quality home care that allows customers to remain surrounded by their family, friends, and pets. Donna’s extensive knowledge spans residential care and sheltered housing, making her a vital part of the Bluebird Care team.
Alongside her professional team leadership role, Donna enjoys relaxing and spending time outdoors walking her dog.

Kim started working for Bluebird Care in 2016 when looking for a career change. Since joining us, she has completed NVQ3 in health and social care,...
Kim started working for Bluebird Care in 2016 when looking for a career change. Since joining us, she has completed NVQ3 in health and social care, gaining a distinction. Kim’s role is out in the community, providing care and assessing new care packages. Kim coordinates all of the Care Professionals' work, linking this with Customer visits. Her focus is on managing our specialised areas of Complex Care and Live-in care. In her spare time, she has 2 horses and also competes.

Wendy has 20 years of experience in care and chose to join us for a new challenge as her passion is to make a difference to people's lives, however...
Wendy has 20 years of experience in care and chose to join us for a new challenge as her passion is to make a difference to people's lives, however small. Her commitment to helping our customers retain their independence and a quality of life for as long as possible is her mantra.
What makes her happy is spending time with her family and visiting the Highlands of Scotland.

Theo's care journey started with us in July 2023. She has a Human Resources and Training background, with specialised skills in Education, Training...
Theo's care journey started with us in July 2023. She has a Human Resources and Training background, with specialised skills in Education, Training and Development and a focus on upskilling people with disabilities and orienting them into the workforce. With personal experience in caring for the elderly and palliative care, Theo knew that changing from the corporate world to the care world would be very rewarding. "I enjoy working with a variety of people, and my experience with customers and colleagues has been the best move I have made," says Theo

Janet was our first international recruit from Africa, and she brings with her a diversity of cultures to care from her international exposure....
Janet was our first international recruit from Africa, and she brings with her a diversity of cultures to care from her international exposure. Driven by her love and care for people, Janet is an enthusiastic and dedicated individual who aspires and always tries to make care delivered exceptional. She is passionate about delivering high-quality, person-centred care, mentoring others and bringing the best out of them and is committed to providing care that encompasses compassion, ensuring customers are treated with dignity and respect. Janet loves travelling, meeting people and learning about their different cultures. Family means a lot to her.

Anna Turtell brings around 20 years of experience across Urgent Care at Home, Mental Health Support, End of Life Care and Domiciliary Care to her...
Anna Turtell brings around 20 years of experience across Urgent Care at Home, Mental Health Support, End of Life Care and Domiciliary Care to her role as Field Care Supervisor. She divides her time equally between the office and the community, supporting both customers and carers directly. Anna values the opportunity to have progressed into a supervisory role while remaining hands-on, which makes her work both rewarding and enjoyable.
Outside of work, she enjoys swimming and exploring macro photography.

Shepa is a Field Care Supervisor.

Hayley is one of our Field Care Supervisors

My journey in care started in 2008 after finding it challenging juggling work, children and caring for elderly parents. This is the reality for so...
My journey in care started in 2008 after finding it challenging juggling work, children and caring for elderly parents. This is the reality for so many families as they face difficult decisions when considering care for their loved ones. This persuaded me to go into Care. I have a deep desire to ensure high-quality Care for people carried out by well-trained caring workers. At Bluebird Care, we are constantly striving to achieve this.

Jess is our Recruitment Administrator.

Fenella is our Office Administrator.

Erin Clarke is our Events and Networking Coordinator.

Rachel is our Finance Coordinator.

Caroline is our Finance Assistant.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Wiltshire North to verify any information. View our terms and conditions. Bluebird Care Wiltshire North has an Enhanced Service -what an Enhanced Service includes.