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Bluebird Care Wiltshire North

2 Kingston Square, Bradford-on-Avon BA15 1FH
Bluebird Care Logo
Bluebird Care Wiltshire North logo
the high level of training shows and is very reassuringJane D(Client / Service User)
Bluebird Care Wiltshire North, Bradford-on-Avon
I know that without Bluebird Care I would not be able to stay in my own home!P H(Client / Service User)
Bluebird Care Wiltshire North, Bradford-on-Avon
Overall, there is only one word which I would use, and that is outstandingRay S(Friend of Client/Service User)
Bluebird Care Wiltshire North, Bradford-on-Avon

Bluebird Care Wiltshire North in Bradford-On-Avon gives people the chance to live independently at home with the right care and support.

Its staff provide the standard of care that the public would want for their own families. This means valuing the unique qualities of each customer and seeing not just a list of care needs.

Services are flexible and respond to individual clients' changing priorities and needs.

Working with families, staff can ensure the needs and wishes of clients are met.

Care Provided by Bluebird Care Wiltshire North

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £35.95

Please enquire about weekend rates as prices vary on weekends and Bank holidays.

The price(s) shown are provided by the agency. Contact Bluebird Care Wiltshire North for full pricing details and T&Cs.

Contact Bluebird Care Wiltshire North to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Donna James (Registered Manager)

Bluebird Care Wiltshire North Reviews (59)

9.6

Bluebird Care Wiltshire North has a Review Score of 9.6 (9.606) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Wiltshire North has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from Jane H (Client / Service User) published on 28 February 2025 Submitted via Postal Card
Overall Experience

I was always treated politely and my phone calls were always answered. I had excellent help from the organiser. All the carers were satisfactory or more, and two of them were outstanding, these two found extra things to do and were very easy to be with. All the carers were polite and helpful. Thank you.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to complete a review. We use reviews to improve our range of services and value your feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W F (Client / Service User) published on 22 January 2025 Submitted via Postal Card
Overall Experience
Bluebird Care is a well-managed and caring service provider.
Staff are generally consistent, friendly and professional, never appearing rushed.

I would be happy to recommend Bluebird to anybody needing home care services.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave such a positive review we really appreciate it. We use all feedback to improve our range of services.

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Treated with Dignity
Value for Money
Review from F G (Client / Service User) published on 22 January 2025 Submitted via Postal Card
Overall Experience

The carers have all been polite, friendly and caring.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to review the service you receive all feedback is used to improve the care we provide.

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Review from J W (Daughter of Client) published on 24 July 2024 Submitted via Postal Card
Overall Experience

All the carers are extremely caring and supportive. They handle Mum with care and dignity and are extremely patient with her. I would recommend their carers to people who need support at home.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your positive review; we use all feedback to make improvements to our service.

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Treated with Dignity
Value for Money
Review from Phyllis T (Client / Service User) published on 2 May 2024 Submitted via Postal Card
Overall Experience

I have always been treated with the utmost respect, friendliness and confidentiality. The service has always been 100% efficient.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to review our service. We are delighted that you are happy with the care and support that you receive.

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Review from Sylvia H (Client / Service User) published on 12 April 2024 Submitted via Website
Overall Experience

All the staff are very kind and attentive. They are very responsive to queries and requests and understand my needs. Overall very helpful and caring. Also allowing flexibility in changes to visit dates and times. It is reassuring to have such good support.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your positive review. We use all feedback to plan improvements across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Son of Client) published on 3 April 2024 Submitted via Website
Overall Experience

We have found the support and care from Bluebird to be very good. They responded very quickly when we urgently need to change the support provided and they did so very efficiently. The carers were very polite, professional and hard-working. Overall we have had a positive experience of using Bluebird Care and are happy to use them in the future.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave us a positive review. We use all feedback to drive improvement across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Geoffrey R (Client / Service User) published on 25 March 2024 Submitted via Postal Card
Overall Experience

I am very happy with the service provided to date.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your review.We use all feedback to drive improvements across our range of services

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Steve H (Husband of Client) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Service has worked well with a developing situation. There has been flexibility of service and good care advice from management. Carers have been considerate and professional at all times.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you for taking the time to leave a positive review.

We strive for excellence and take all feedback to drive improvements across our range of services.

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Review from Michael H (Client / Service User) published on 22 November 2023 Submitted via Postal Card
Overall Experience

Very helpful.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for leaving such a positive review, we are delighted you are satisfied with our service.

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Management
Treated with Dignity
Value for Money
Review from P P (Client / Service User) published on 20 November 2023 Submitted via Postal Card
Overall Experience

I find all Bluebird carers treat me with respect and compassion in a professional manner, which gives me confidence in them.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave a review, we use all feedback to drive improvements across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue G (Mother of Client) published on 8 September 2023 Submitted via Website
Overall Experience

All the carers provide excellent care; they are friendly and take care of my disabled son with compassion and understanding as, at times, he can be very challenging and try the patience of a saint. Thank you everyone.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you, Sue, for taking the time to leave such a positive review; we really appreciate it.
We work hard to deliver the best service we can at every visit and hope we are making a difference.

We use all feedback to drive improvements across our range of services, so it is always good to hear we are doing well.

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No Rating
Review from J H (Client / Service User) published on 6 September 2023 Submitted via Website
Overall Experience

I have not yet had a bad experience with anyone from Bluebird. Occasionally I have a different carer than one scheduled. That is not a problem as they are all so kind and caring. If they are a few minutes late it doesn’t worry me as I know that local road closures are making life difficult for everyone and that you will not let me down. I have no regrets at all that I turned to you for help. Thank you all.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave such a positive review, we use all feedback to drive improvements across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S W (Daughter of Client) published on 5 September 2023 Submitted via Website
Overall Experience

Overall we have been very pleased with the care that Bluebird Care have provided for my mother. We have had some difficult times with live-in care but Bluebird have gone out of their way to try and provide suitable carers for her. The night carers are very good and so are the relief carers.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking time to leave a review we appreciate it. We use all feedback to drive improvements across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Emma L (Daughter of Client) published on 5 September 2023 Submitted via Website
Overall Experience
The carers have been very good and caring.
Sometimes, the schedule we are sent saying who is coming does not tally with who turns up, but someone always turns up.
Sometimes, new carers have not always been given all the care details before they arrive. This could be a problem if I was not there to tell them, but they have always seemed very professional.

I have been very happy with the care my mother receives.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you for taking the time to leave us a review.

We work hard to continually improve our services using all feedback received and will take into account your comments and take this forward within our training planning.

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Management
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Value for Money
No Rating
Review from Ann B (Wife of Client) published on 5 September 2023 Submitted via Website
Overall Experience

The carers who come weekly to keep my husband company while I have a few hours out of the house are always friendly, courteous and very helpful. I am very grateful for this support and know my husband is safe while I am enjoying some free time.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for your review; we use all feedback to drive improvements across our range of services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Beverley J (Daughter of Client) published on 4 September 2023 Submitted via Website
Overall Experience

We have found Bluebird really helpful and supportive of the needs of my mother. We have recently changed to carers calling in every day and have found that the service and care they provide is excellent.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North

Thank you for taking the time to leave such a great review, we really appreciate it. We use all feedback to drive improvements across all services.

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Management
Treated with Dignity
Value for Money
Review from Emma M (Daughter of Client) published on 25 August 2023 Submitted via Website
Overall Experience

I cannot fault the care provided to my mother (initially on a several times a week basis but more laterally live in). In what can only be described as quite challenging circumstances Bluebird Care has been professional and efficient, and I can highly recommend.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you for taking the time to review our service.

We are pleased you are happy with the care and support provided and use all feedback to drive improvements across our business.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Penny P (Daughter of Client) published on 20 July 2023 Submitted via Website
Overall Experience
All the carers provided exceptional care to my father in the last weeks of his life.

They were compassionate and efficient and a great support to the whole family as well. I would give Bluebird Care the highest possible recommendation.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you for your positive review. We were privileged to support your father and you as a family.

We use all feedback to drive improvement across our services.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from F G (Daughter of Client) published on 15 May 2023 Submitted via Postal Card
Overall Experience

In my dear old mum's own words "Very pleasant indeed!" I personally am very grateful for all the care they supply. I also believe my father spoils them. Thank you.

Reply from Donna James, Registered Care Manager at Bluebird Care Wiltshire North
Thank you for taking the time to leave us a review.

We use all feedback to drive improvements across our services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 February 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (14)

News
  • Posted: Thursday 23 Apr 2026Bluebird Care Wiltshire North is pleased to announce the appointment of two new Directors, Dr Tom Moore and Dr James Gough, marking an important new chapter for one of the...
  • Posted: Thursday 26 Mar 2026Melksham, 20 March 2026 – Bluebird Care Wiltshire North had a fantastic day engaging with young people, families, and members of the local community at the first-ever careers fair held...
  • Posted: Monday 09 Mar 2026Bluebird Care Wiltshire North were proud to partner with AgeUk and Wiltshire Music Center for the recent Opera Classics concert in Bradford on Avon, an uplifting community morning event that...

Awards / Recognitions (2)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (19)

James Gough Job Title: Director Joined: 2026
James Gough

Dr James Gough grew up in Wiltshire and is proud to support the local community through his work with Bluebird Care Wiltshire North. As an experienced local GP partner and qualified GP trainer, James brings valuable clinical expertise and a strong commitment to delivering holistic, person-centred care.

Over the past year, James has worked closely with Bluebird Care Wiltshire North through staff training initiatives and the introduction of Health and Wellbeing Checks. His collaborative approach and focus on proactive care reflect his passion for helping people maintain their independence and quality of life at home.

James is dedicated to supporting the Bluebird Care team in delivering the highest standards of professionalism, reliability, and compassionate care. Living locally with his family, he values the strong community connections that shape his approach and remains committed to enhancing health and wellbeing support for customers and their families across Wiltshire North.

Tom Moore Job Title: Director Joined: 2026
Tom Moore

Dr Tom Moore grew up in Wiltshire and has a deep connection to the local community served by Bluebird Care Wiltshire North. With more than 15 years of experience working within the NHS as a GP, Tom brings extensive clinical knowledge and a strong understanding of the importance of high-quality home care in supporting independence, dignity, and wellbeing.

Throughout his career, Tom has spent many years visiting patients in their own homes, where he has seen first-hand the positive impact that compassionate and reliable care can have on both individuals and their families. His experience has reinforced his belief that outstanding home care plays a vital role in helping people live safely, comfortably, and independently at home.

Tom is passionate about supporting the Bluebird Care team in delivering premium, person-centred care with professionalism, consistency, and compassion. Living locally with his family, he is proud to serve the community he knows so well and is committed to helping raise standards in home care across Wiltshire North.

Donna James Job Title: Registered Care Manager Joined: 2019
Donna James

With over 35 years of experience in health, housing, and Telecare, Donna James is passionate about enabling people to stay in their own homes for as long as possible. She joined Bluebird Care because she shares their commitment to providing dignified, high-quality home care that allows customers to remain surrounded by their family, friends, and pets. Donna’s extensive knowledge spans residential care and sheltered housing, making her a vital part of the Bluebird Care team.

Alongside her professional team leadership role, Donna enjoys relaxing and spending time outdoors walking her dog.

Kim Eyers Job Title: Complex and Live in Care Manager Joined: 2016
Kim Eyers

Kim started working for Bluebird Care in 2016 when looking for a career change. Since joining us, she has completed NVQ3 in health and social care, gaining a distinction. Kim’s role is out in the community, providing care and assessing new care packages. Kim coordinates all of the Care Professionals' work, linking this with Customer visits. Her focus is on managing our specialised areas of Complex Care and Live-in care. In her spare time, she has 2 horses and also competes.

Wendy Lynham Job Title: Customer Care Manager Joined: 2024
Wendy Lynham

Wendy has 20 years of experience in care and chose to join us for a new challenge as her passion is to make a difference to people's lives, however small. Her commitment to helping our customers retain their independence and a quality of life for as long as possible is her mantra.

What makes her happy is spending time with her family and visiting the Highlands of Scotland.

Theodora Henegan Job Title: Lead Field Care Supervisor Joined: 2023
Theodora Henegan

Theo's care journey started with us in July 2023. She has a Human Resources and Training background, with specialised skills in Education, Training and Development and a focus on upskilling people with disabilities and orienting them into the workforce. With personal experience in caring for the elderly and palliative care, Theo knew that changing from the corporate world to the care world would be very rewarding. "I enjoy working with a variety of people, and my experience with customers and colleagues has been the best move I have made," says Theo

Janet Kardoza Job Title: Field Care Supervisor Joined: 2022
Janet Kardoza

Janet was our first international recruit from Africa, and she brings with her a diversity of cultures to care from her international exposure. Driven by her love and care for people, Janet is an enthusiastic and dedicated individual who aspires and always tries to make care delivered exceptional. She is passionate about delivering high-quality, person-centred care, mentoring others and bringing the best out of them and is committed to providing care that encompasses compassion, ensuring customers are treated with dignity and respect. Janet loves travelling, meeting people and learning about their different cultures. Family means a lot to her.

Grace Woodham Job Title: Field Care Supervisor Joined: 2024
Grace Woodham

Grace began her care journey after completing her healthcare qualification, during which she volunteered for nine months on a surgical inpatient ward. This gave her valuable insight into person-centred care, as well as experience working with patients and understanding how care is delivered in a hospital setting. She then moved into home care, supporting people with a wide range of conditions and disabilities, which she found especially rewarding as it allowed people to maintain their independence at home. Grace joined Bluebird to expand her skills within a larger organisation and to gain more knowledge in complex care as well as domiciliary support.

Grace enjoys walking and exploring different parts of the UK, travelling abroad, and being creative.

Anna Turtell Job Title: Care Field Supervisor Joined: 2025
Anna Turtell

Anna Turtell brings around 20 years of experience across Urgent Care at Home, Mental Health Support, End of Life Care and Domiciliary Care to her role as Field Care Supervisor. She divides her time equally between the office and the community, supporting both customers and carers directly. Anna values the opportunity to have progressed into a supervisory role while remaining hands-on, which makes her work both rewarding and enjoyable.

Outside of work, she enjoys swimming and exploring macro photography.

Alan Doughty Job Title: Field Care Supervisor
Alan Doughty

Alan is one of our Field Care Supervisors

Shepa Job Title: Field Care Supervisor
Shepa

Shepa is a Field Care Supervisor.

Hayley Holland Job Title: Field Care Supervisor
Hayley Holland

Hayley is one of our Field Care Supervisors.

Sari Maude Job Title: Supervisor Admin Support
Sari Maude

Sari is a Supervisor Admin Support.

Carla Romano Job Title: Trainer Joined: 2020
Carla Romano

My journey in care started in 2008 after finding it challenging juggling work, children and caring for elderly parents. This is the reality for so many families as they face difficult decisions when considering care for their loved ones. This persuaded me to go into Care. I have a deep desire to ensure high-quality Care for people carried out by well-trained caring workers. At Bluebird Care, we are constantly striving to achieve this.

Jess Singer Job Title: Recruitment Administration
Jess Singer

Jess is our Recruitment Administrator.

Fenella Samways Job Title: Office Administrator
Fenella Samways

Fenella is our Office Administrator.

Erin Clarke Job Title: Events and Networking Coordinator
Erin Clarke

Erin Clarke is our Events and Networking Coordinator.

Rachel Kawiti Job Title: Finance Coordinator
Rachel Kawiti

Rachel is our Finance Coordinator.

Caroline Hayes Job Title: Finance Assistant
Caroline Hayes

Caroline is our Finance Assistant.

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