Bluebird Care Derbyshire Dales & Amber Valley

After unsatisfactory experiences with another company, working with Bluebird is a whole other level of care. Punctual arrivals and departures, timely advisories of changes, great levels of communication, a willingness to discuss any issues, however small, and most importantly, a team of carers who are closely vetted, highly trained, and the best in their field. Warm, cheery, friendly, thoroughly professional without being officious, and diverse personalities who have in common a genuine empathy and compassion in their DNA.

The whole Bluebird team from management to the carers have always been very helpful with any of my parents requirements. The people that visit my father are always punctual, on time and professional and my parents now rely on their help and assistance. It is reassuring to know that their standard of care is very good and they are always reliable. We would definitely recommend them to anyone who needs help at home.

Costs are reasonable, invoicing is easy and the team are very flexible should we need to amend visits for any reason. Overall we are very happy and pleased to recommend Bluebirds

Our mum has had both home visits and live in care provided by Bluebird over the past 18 months. All the staff have been wonderful, they provided mum with essential support and help and were flexible, kind and caring. My sister, myself and our mum were incredibly impressed with the quality of the care and the organisation and management of the carers. The carers managed to be both professional and friendly (a skilful balance), and they treated mum with respect and dealt calmly with any incidents (such as a fall). Thank you all so much for providing mum with a quality of life she could not have had without your support.

Mum has had Bluebird carers visiting for two months now. We are very impressed with the professionalism of the company from the directors and managers to the carers themselves. They understand how difficult a time it is for families which is very helpful. We have already increased the number of hours they visit mum. She is getting used to their visits now and it is a big help for us.

It is evident that Bluebird Care truly values the wellbeing and dignity of those in their care. I would have no hesitation in recommending their services to anyone seeking trustworthy, compassionate, and professional home care.

I've received help support and encouragement from my Bluebird carers. They have been flexible and adaptable to my needs. I am usually fairly able to take care for myself but often need help with managing laundry and cleaning to keep the house in order. They take me out for shopping and walks to help me feel in touch with the world and keep me moving. They have taken me to medical appointments . They are good company and cheerful and help me be confident about being on my own in my home

Greatly impressed with the care I've received. Carers have been attentive and caring. Have enjoyed their company too. Will recommend Bluebird to my friends.

Kind and friendly staff, both in the office and in the home. Always happy to help and solve problems or issues. Always confident that Mum's care and wellbeing are of paramount importance to them, as well as us.

My mother received excellent care in her home from Bluebird Care from January 2023 until her recent move into residential care. I cannot recommend Bluebird enough - their carers are extremely helpful and proactive in seeking to improve and personalise the service they offer. Bluebird's service was instrumental in enabling my mum to live at home for longer than she might otherwise have been able to do. The service is extremely professionally run and very flexible in responding to increased care needs when we were away on holiday.

I have received excellent care from Bluebird Care over the past two months or so as a short-term customer. The care was designed to help me in my later stages of rehabilitation after a longish spell in hospital. All the staff that I encountered were very attentive to my particular needs.

We arranged a trial of live-in care when my father's needs increased and his granddaughter and her partner, who had been living with him, needed to move away. Bluebird Care were very helpful in providing suitable, experienced carers with little delay so that we could give this a realistic trial. Everything went well. In the end, we have decided a residential home is a better choice for him. It was definitely worth having had the experience to help us make the choice and I think, for many people, the final decision would have gone the other way.

My mum has recently started having help with bathing and dressing. The care and consideration have been excellent. The staff are very caring and are good company. They are punctual and do an excellent job.

Would highly recommend it.

I do not need a high level of care, just a short time a week to help with personal care for safety reasons. I look forward to my cheerful, caring Bluebirds coming each week, always on time. The business is very efficient with good communication. My life has improved with the help of Bluebirds and I cannot fault them.

The home care that my mum receives every day 7 days a week is outstanding from Bluebird. All the carers are brilliant, they always show my mum & me total respect & care and they are always well-mannered & they are always positive & happy doing their caring work. They all a total credit to Bluebird Care & also all the staff including their directors are always polite, well-mannered & always have the time & care to listen to me especially when my mum's medication & needs change.

We connected with Bluebird Care in November 2023 and they quickly established a plan of home care visits for Mum. They were responsive to changes in needs, contact was made if there were any concerns picked up by the carers and they were very easy to contact at any time. We were kept informed of any changes in timing or staff attending, and had a weekly timetable provided. The most important point for me was how they took both Mum and the whole family into their care, they made a firm bond with Mum and she was adopted into their "family", at the same time we felt very included in their care too. One particular incident where I was struggling to handle Mum's dementia, their support was completely invaluable. On another occasion when I was some 160 miles away and Mum had a fall, a quick phone call to Bluebird and someone was with her to stay once the medical support had been and gone. Five stars is not enough to express our gratitude for their professionalism, care and compassion.

My mother started using Bluebird Care in 2023 and she was very pleased with the care and attention. They are always very happy and willing to help with anything so I would highly recommend Bluebird Care.

Right from the start, I felt the team knew exactly what they were doing, initially asking what we thought would be a good starting point and then working with Mum and myself to adapt the care and help to support Mum's specific needs. The big strengths of all the team are their focus on Mum's needs, her safety and her choices/decisions about her care. When needs changed they communicated with the family quickly and calmly, making suggestions about what could be done and this also happened during times of concern. The team was completely reliable, always visited as planned and when Mum's needs increased they were able to step up with additional visits immediately. I would have no hesitation in recommending them.

My aunty had great care from Bluebird Care Derbyshire Dales & Amber Valley who came in every day to give her full-time carer a break. The service was professional and friendly and any issues were sorted out in a timely manner. Many of the carers forged great relationships with the manager and I felt it was a service we could trust.