Bluebird Care (Derbyshire Dales & Amber Valley)

6 Bridge Street, Belper DE56 1AX

Bluebird Care (Derbyshire Dales & Amber Valley)
Bluebird Care (Derbyshire Dales & Amber Valley)
Bluebird Care (Derbyshire Dales & Amber Valley)

Bluebird Care (Derbyshire Dales and Amber Valley) provide a comprehensive range of home care services including personal care and social visits.

The provider has been operating since May 2013 and has established a reputation for delivering high-quality care and is considered to be the provider of choice in the locality and has received a Top Ten Award for the East Midlands from Homecare.co.uk in 2015 and 2016 respectively.

Support is offered to people who require extra help to continue living in their own homes and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available if family members need a relaxing break.

Live-in care support is also offered which provides an alternative to a residential home, so that the customer can remain with the familiarity of their own home but with full-time support and companionship, including the social aspects of preparing and eating a meal together as well as social outings.

It is the attention to detail that makes the difference and enables people to have the choice to remain at home rather than moving to a residential home. With some extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy.

Regarding their employees, Bluebird Care Derbyshire Dales and Amber Valley have a very experienced office team. Their care assistants are hand-picked, have an Enhanced DBS check and 3 references. The staff receives comprehensive training prior to commencing care and regular ongoing training.

A possibly unique feature of this provider is the level of support the staff receives to ensure that they are carrying out their support to the best possible standard. All employees are paid above the Voluntary Living Wage rate and are paid for travel time.

Group : Bluebird Care

Person in charge: Kay Warren (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Fees Guide: £21.75 per weekday hour

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Bluebird Care (Derbyshire Dales & Amber Valley) has a shop front office which can be found on Bridge Street, Belper (A6) and is just 3 doors around the corner from King Street.

Visiting: Visits regarding making an informal enquiry are welcome during office hours, Monday - Friday 8.30 -5pm

Parking: There is free parking at the bottom of Derwent Street (opposite)

Latest Care Quality Commission* Report on Bluebird Care (Derbyshire Dales & Amber Valley): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Bluebird Care (Derbyshire Dales & Amber Valley) has a Review Score of 9.8 (9.837)

The Review Score of 9.8 (maximum of 10) for Bluebird Care (Derbyshire Dales & Amber Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Derbyshire Dales & Amber Valley) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.837 for Bluebird Care (Derbyshire Dales & Amber Valley) is calculated as follows: ( (129 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Derbyshire Dales & Amber Valley) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Derbyshire Dales & Amber Valley)?

  • Extremely LIKELY
    26
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Derbyshire Dales & Amber Valley)

  • Client / Service User
    11
  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Client/Service User
    2
  • more

My Mum is an 'interesting' character. She has moderate Alzheimer's but refuses to acknowledge she has any memory problems and lives alone. We were only just managing to support her ourselves until she was diagnosed with Diabetes. We managed to get one of the managers in to assess my Mum under the pretence of being a family friend and got a care package in place. There were initially a few issues with her letting the carers in but now everything is settled. We have carers once a day to provide a meal and medication. I cannot speak highly enough of the whole team from the managers to the carers and I have to say a special thank you to the carer who I often see and is always singing and laughing with my Mum. I work in Healthcare myself and am completely impressed with the professional nature of this organisation from the management team, record keeping and medicine dispensing.

If you are looking for an excellent care agency in Belper you need to look at Bluebird.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very well organised, excellent staff and carers. We are very pleased with the service provided and of course the support from the office.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

High standard of caring. Very helpful friendly staff, able to deal with my mothers changing moods due to her dementia. Mum was very happy in their company. Tried to take her out to varied places she would like and enjoyed her meals out. Very obliging with extra hours/days at short notice. We will miss them.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Philip King, Director at Bluebird Care (Derbyshire Dales & Amber Valley) responded to this review on 30 May 2017:

It was a pleasure looking after your Mum.
Her team will miss seeing her and we hope that she settles in the care home soon.

Mother has been using Bluebird Care for three years. They are good and caring and do as required.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Mum has carers three times a week in the mornings - the carers are polite, friendly, and helpful. They are flexible, i.e. if we suggest places for them to take mum to visit or things she needs buying, they are more than happy to accommodate our wishes. They are very responsive on email and very clear in instructions. The director, in particular, he has been extremely helpful in setting up the arrangements with us for mum and always enquiring how she is etc. We are very happy with Bluebird Care. Thank you.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

For a son, the care his Mum enjoys is pretty important to him when he can't always be there. Your choice of carer, therefore, needs to be really well thought through and researched. You initially select a carer, you do all the research, but you never really know how well they will perform and whether they will match your high expectations.
My Mum was cared for by the Bluebird care team from the first point she needed a single, brief, call once a day to the end when she was having 4 thorough calls each day - She received care that, I would suggest, is pretty much as good as it gets. As my mum was in early stage of Dementia, she and I very much valued the consistency of her seeing a small, dedicated team of carers which meant she never had the anxiety of having to deal with faces she didn't recognise - This isn't easy to deliver, but Bluebird did all these amazing things for my mum from the beginning to the end when she passed away age 90 in January. They are just simply the best.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Susan King, Director at Bluebird Care (Derbyshire Dales & Amber Valley) responded to this review on 31 Mar 2017:

Thank you, John. It was a pleasure to support your mum and it worked so well working together with you. We miss you both.

Bluebird has been providing care for my mother who lives with myself and my wife since her stroke 2 1/2 years ago. She is unable to stand or speak and needs full nursing care. Bluebird provides 4 double 1 hour calls per day and also companionship for my mother particularly when my wife and I are on holiday.
I was involved in drawing up the Care Plan before care started and in revising it as her needs have changed. Bluebird put in a lot of effort to understand her complex needs.
The carers are well trained, friendly and cheerful. They take the time to understand her non-verbal communication and are flexible in responding to my mother's varying needs if there is time helping out with washing, washing up and cleaning.They can be left to care for her without much input from me, providing a much-needed respite.
My mother has slightly improved over the period, which has in no small part been due to the quality of care provided by Bluebird.
I would not hesitate in recommending them.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am 91 years of age and live alone.
Because of poor mobility, due to arthritis, I have used Bluebird Care for the last 3 or 4 years. This enables me to stay in my own home.
A carer comes in each morning to help me wash and dress and at other times to take me to the doctor, dentist or shopping.
The carers are kind, efficient and carry out their work in a most respectful manner.
They encourage me to do as much as I can myself so that I still have some independence.
I am very satisfied with the service I receive from Bluebird Care.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Living alone, I very much appreciate a daily 'safe and well' check and occasional help with tasks I now find difficult in day to day housekeeping. I also look forward to getting out once a week for local trips or appointments and find the companionship of all the carers invariably cheerful and supportive.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I engaged Bluebird Care to care for my friend for whom I am also Attorney. They have provided invaluable, efficient and compassionate care which has helped me enormously to look after my friend as her dementia progressed. The office is efficient in planning visits at appropriate times, even with changes to the normal routine at short notice. The management team for care planning and administration are helpful and courteous at all times. In care planning, attention is given to the important details when supporting them in their own home as well as medication etc.
The carers have all been very kind and supportive, providing appropriate personal care discreetly without being overbearing and meals/snacks as desired while encouraging a healthy eating regime. I have been confident in their strict regime for medication. Visits are never missed even if, on rare occasions, a previous client's problems caused a delay. Domestic duties are done as needed. My friend looks forward daily visits.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We have only started using Blue Bird over the last few months and had to get used tot he idea of allowing care workers into the home.
We started with 45min appointments, 5 days a week. This has quickly grown to visits twice a day and they are proving very helpful.
We are impressed with the care taken by Blue Bird management to ensure we met each of the staff.
Everyone has been very friendly and cheerful. We are especially pleased that staff from Blue Bird always arrive exactly on time, always smartly dressed and arrive with a smile.
We would have no hesitation in recommending them to anybody in need.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very efficient, professional and effective service delivered with both sensitivity and (where appropriate) humour. The client always has a smile when the carers attend, so I can think of no better testimony. The carers have established a good communication both with the client and with me and are alert to the client's needs and requirements. The carers ensure the period of attendance covers so much more than the basic services they perform.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caring and very considerate. Very satisfactory.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was discharged from hospital on 1st October 2015 after suffering from pneumonia twice and a chest infection all within a four month period. Council carers were attending for a six-week period, it was then that Bluebird care was recommended to me. From the beginning I felt confident 'in their hands', showering at my age (88yrs) required careful consideration; that was shown throughout. They were always cheerful, helpful and I liked the fact that they wore a uniform. Because I tended to have the same two ladies each session, I felt we shared a gentle rapport. If in my future time I require such assistance again, without a doubt it would be Bluebird Care.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been looked after by Bluebird Care for well over a year now and find both office and care staff exactly what it should be - caring. This says it all.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Bluebird Care (Amber Valley) have provided me with excellent service. They provide me with a highly professional team of careers who have the skills and patience to look after my complicated and varying needs. No task or request is too small or too complicated, they show great initiative and are always prompt and courteous.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having Bluebird care in to look after Mum for half an hour each morning gave me peace of mind if only for that short time. I knew Mum was ok if I didn't receive a call, which doesn't sound like much until you are in this type of situation and you are worrying all day every day.
I was always kept up to date if there was a problem.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I enjoy my care service and rely on it totally.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My daughter approached Bluebird Care on my behalf, their response was immediate, a home visit to me to discuss my personal needs. I was obvious to me that the recipients needs must be equally positive, itemised specifically. I engaged Bluebird Care and received excellent service, always prompt, kept my private needs in a most understandable way. The downside of their service is - in one week I had 4 different cares, newcomers to me, which I did not like, so haven't engaged them subsequently. My needs at 100 years of age are spasmodic during periods when my daughter and her husband go on holiday, which I have encouraged them to do frequently - Bluebird have always responded promptly.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Philip King, Director at Bluebird Care (Derbyshire Dales & Amber Valley) responded to this review on 15 Feb 2016:

This lady used our respite service on an infrequent basis. The care referred to relates to September 2014 when the lady did receive more carers than usual but at her specified times. This sometimes happens with respite care as we do need to prioritise our regular customers. We have reviewed our respite service and do try to keep the number of carers to a minimum and we do warn people now that we need to prioritise our regular customers.
The lady did use our service again in November 2014 when she had only 2 carers for 2 visits per day over 5 days.

Excellent service and I'm very happy with it. It's done me the world of good.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I am totally satisfied with the service.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I turned to Bluebird Care when my father had died and my mother was diagnosed with dementia a few years ago. Initially, the help was in the form of meal preparation, cleaning and companionship and has steadily progressed to personal care and medication. Right from the start, Bluebird have provided a consistent level of care for my mother and this has meant that I am able to have a working life in the knowledge that she is being well looked after. I see her regularly and the support that Bluebird provide means that I no-longer have to worry if I don't see my mother everyday because I know that she loves to see the carers. One of my concerns before engaging a care company, was that there would be too many faces and time changes for my mother to cope with. Bluebird keep to a small amount of regular carers who stick to consistent visiting times. I am always sent a Visit Record so I am able to see who is with her and if I want to talk to them I can call. Mum's home is kept lovely and clean, they dress her nicely and she is well looked after at mealtimes. Since medication has been introduced, Bluebird have been extremely diligent over this. There is a 24 hour on-call number given if I have any concerns out of hours. I would highly recommend Bluebird care to anyone needing assistance for family members, they have made my life much less stressful and my mother appears to be very happy to have regular visits from 'the very nice girls' who make her cups of tea!

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have had the misfortune of experience of other care agencies and have found Bluebird Care Belper to be the Rolls Royce of the care industry, their focus on the client and their individual needs is impressive. Both management and carers show genuine empathy, respect and care towards both mum and I. Mum is treated as a person and is engaged on all levels their patience and professionalism is maintained at all times and emphasis is always placed on maintaining mums dignity. For me they are easily contactable at all times and receptive to inevitable changes they listen and always do their best to help. I feel very lucky to have mum's care in the hands of Bluebird and have peace of mind and the confidence that mum is safe.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This is a extremely well run care provider which functions efficiently due to having great leadership. The staff are friendly, dressed professionally and are caring. Any problems that arise in the care are dealt with efficiently and quickly. The service is also adaptable and can be molded around the client. I would have no hesitation in recommending this service.

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Caring & conscious; professional & punctual; friendly & flexible.

The entire Bluebird team take excellent care of my father in law, now literally morning , noon and night ! They have also responded to the needs of us, the family with additional support as circumstances have changed, often at extremely short notice.

Communication is excellent and a "can do " approach a God send. My dad in law is treated with the utmost respect as is his home. His care plan is comprehensive and tailored to his individual needs and foibles.

We are all extremely grateful we found the ladies and gentlemen at Bluebird Care!

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bluebird have been excellent in my care,
They are all caring and very passionate about their job, they became friends and not just people who come in to do a job,
They also assisted my wife with a few medical issues and didn't utter the words "that's not my job" once, even though they were only paid to help me.
We can only hope the Carers in the Nursing Home are at the same standard as your Team!

How likely would you be to recommend Bluebird Care (Derbyshire Dales & Amber Valley)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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