What Type of Services does Bluebird Care Derbyshire Dales & Amber Valley offer?

Bluebird Care Derbyshire Dales & Amber Valley offers Home Care.

How many Carers does Bluebird Care Derbyshire Dales & Amber Valley employ?

Bluebird Care Derbyshire Dales & Amber Valley employs 28 carers.

Bluebird Care Derbyshire Dales & Amber Valley, 6 Bridge Street, Belper, Derbyshire DE56 1AX

Review from John H (Son of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

My mother received excellent care in her home from Bluebird Care from January 2023 until her recent move into residential care. I cannot recommend Bluebird enough - their carers are extremely helpful and proactive in seeking to improve and personalise the service they offer. Bluebird's service was instrumental

in enabling my mum to live at home for longer than she might otherwise have been able to do. The service is extremely professionally run and very flexible in responding to increased care needs when we were away on holiday.

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Review from J K (Client) published on 25 November 2024 Submitted via Website • Report

Overall Experience

I have received excellent care from Bluebird Care over the past two months or so as a short-term customer. The care was designed to help me in my later stages of rehabilitation after a longish spell in hospital. All the staff that I encountered were very attentive to my particular needs.

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Review from Joanna S (Daughter of Client) published on 5 July 2024 Submitted via Website • Report

Overall Experience

We arranged a trial of live-in care when my father's needs increased and his granddaughter and her partner, who had been living with him, needed to move away. Bluebird Care were very helpful in providing suitable, experienced carers with little delay so that we could give this a realistic trial. Everything

went well. In the end, we have decided a residential home is a better choice for him. It was definitely worth having had the experience to help us make the choice and I think, for many people, the final decision would have gone the other way.

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Review from A C (Daughter of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

My mum has recently started having help with bathing and dressing. The care and consideration have been excellent. The staff are very caring and are good company. They are punctual and do an excellent job.

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Review from Lynn M (Client) published on 28 May 2024 Submitted via Website • Report

Overall Experience

I do not need a high level of care, just a short time a week to help with personal care for safety reasons. I look forward to my cheerful, caring Bluebirds coming each week, always on time. The business is very efficient with good communication. My life has improved with the help of Bluebirds and I

cannot fault them.

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Review from Rebecca B (Daughter of Client) published on 28 May 2024 Submitted via Website • Report

Overall Experience

My mum has been using Bluebird Care for a few months now and they have been amazing.
My mum was very reluctant to have anyone in the house but she has always felt at ease, from day one, with all the carers that go over.
They have been able to adapt quickly to Mum's changing needs, which has been

really helpful.
Would highly recommend it.

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Review from Mark B (Son of Client) published on 22 May 2024 Submitted via Website • Report

Overall Experience

The home care that my mum receives every day 7 days a week is outstanding from Bluebird. All the carers are brilliant, they always show my mum & me total respect & care and they are always well-mannered & they are always positive & happy doing their caring work. They all a total credit to Bluebird Care

& also all the staff including their directors are always polite, well-mannered & always have the time & care to listen to me especially when my mum's medication & needs change.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review which is appreciated. It is a pleasure to support your mum and we are glad that our support is beneficial to your mum and meets your requirements.

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Review from Sandra S (Daughter of Client) published on 20 May 2024 Submitted via Website • Report

Overall Experience

We connected with Bluebird Care in November 2023 and they quickly established a plan of home care visits for Mum. They were responsive to changes in needs, contact was made if there were any concerns picked up by the carers and they were very easy to contact at any time. We were kept informed of any

changes in timing or staff attending, and had a weekly timetable provided. The most important point for me was how they took both Mum and the whole family into their care, they made a firm bond with Mum and she was adopted into their "family", at the same time we felt very included in their care too. One particular incident where I was struggling to handle Mum's dementia, their support was completely invaluable. On another occasion when I was some 160 miles away and Mum had a fall, a quick phone call to Bluebird and someone was with her to stay once the medical support had been and gone. Five stars is not enough to express our gratitude for their professionalism, care and compassion.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review. It was a pleasure supporting your mum and it is always good to work with very supportive family members so that the support provided to your mum could be adapted as her needs changed.

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Review from Jason M (Son of Client) published on 17 April 2024 Submitted via Website • Report

Overall Experience

My mother started using Bluebird Care in 2023 and she was very pleased with the care and attention. They are always very happy and willing to help with anything so I would highly recommend Bluebird Care.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for the great review; it is appreciated. We are pleased that your mother is so happy with our service. We know your mum's care team enjoy supporting her.

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Review from H M (Daughter of Client) published on 13 February 2024 Submitted via Website • Report

Overall Experience

Bluebird Care have provided domiciliary care for my mum over the last year, this is the first time Mum has needed any care and we were really anxious about where to go and didn't really know what it was Mum even needed from the carers.
Right from the start, I felt the team knew exactly what they were

doing, initially asking what we thought would be a good starting point and then working with Mum and myself to adapt the care and help to support Mum's specific needs. The big strengths of all the team are their focus on Mum's needs, her safety and her choices/decisions about her care. When needs changed they communicated with the family quickly and calmly, making suggestions about what could be done and this also happened during times of concern. The team was completely reliable, always visited as planned and when Mum's needs increased they were able to step up with additional visits immediately. I would have no hesitation in recommending them.

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Review from Elizabeth W (Niece of Client) published on 11 October 2023 Submitted via Website • Report

Overall Experience

My aunty had great care from Bluebird Care Derbyshire Dales & Amber Valley who came in every day to give her full-time carer a break. The service was professional and friendly and any issues were sorted out in a timely manner. Many of the carers forged great relationships with the manager and I felt

it was a service we could trust.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive comments on our service.
It has been a pleasure to support your Aunt and all of our team enjoyed spending time with her on the daily companionship visits.

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Review from Wendy C (Daughter of Client) published on 16 September 2023 Submitted via Postal Card • Report

Overall Experience

I find the Bluebirds very kind, helpful and willing.

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Review from Michelle E (Daughter of Client) published on 25 April 2023 Submitted via Website • Report

Overall Experience

My mother is more than happy with the care and support she receives from Bluebird Care, Derbyshire Dales & Amber Valley. The carers are very obliging and professional at all times.
Everyone in the office has been very helpful and if we have had to change appointment times they are always more than

willing to do this.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased that your mother is happy with our support and that we have managed to be flexible when requested. I know the team really enjoy supporting your mother and we appreciate the input that you as a family provide to us, which always assists in the support running smoothly and we always appreciate visits to the office!

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Review from Judy H (Daughter of Client) published on 6 December 2022 Submitted via Website • Report

Overall Experience

Bluebirds have been visiting my mother daily for several years now. They provide her with company and all the support she needs to be able to continue to live independently in her own home, which is her wish. They are always bright and cheerful and always caring, as well as being totally professional.

Most importantly, Mum loves them!

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your wonderful review. All the team find your mother a real pleasure to support and will appreciate your comments.

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Review from John H (Nephew of Client) published on 16 June 2022 Submitted via Website • Report

Overall Experience

Some eighteen months ago, I was placed in the position of having to find care for my aunt at very short notice following her sudden discharge from the hospital. I approached Bluebird Care in Belper, and within 24 hours, was offered a level of care that allowed my aunt to return home. Starting with two

and three visits a day, and over eighteen months, evolving into 24-hour live-in care with 100% personal care, I was able to achieve her wishes of spending this time with dignity in her own home. Throughout this time, the thoroughly professional team tailored the attention required and covered my aunt's needs, sometimes with visits from up to six or seven different careers per day, depending on the level of expertise required. We went right through Covid without exposing my aunt to the virus - quite a demonstration of the professionalism of the individual careers involved. The best thing was that my aunt enjoyed the company of the careers taking a huge weight off my shoulders.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It was a pleasure to support your aunt and a privilege to support her to the end of her life at home.

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Review from Joanna B (Granddaughter of Client) published on 29 March 2022 Submitted via Website • Report

Overall Experience

My grandad has limited mobility and eyesight, so he lives with my parents who are his main carers, I also care for him as well on occasions. I got married in February and we needed to arrange live-in care for him for a few days. I called a few care companies to try and arrange this and one told me that

they couldn't arrange care until May! luckily we found the lovely people at Bluebird who really do genuinely care about people and want to help, they went above and beyond to arrange a lovely person to look after my grandad so that we were able to enjoy our wedding and relax knowing that he was very well taken care of and very importantly, safe. My grandad told us how much he enjoyed the company of the lovely person that looked after him for a few days. Thank you so much Bluebird Care for everything you have done for us you are such kind and caring people, I would not hesitate to recommend you, you made the whole process easy and stress-free for us all.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for such a wonderful review. It was a pleasure to support your grandad to enable the rest of the family to share and enjoy your special occasion. When you said that the support was for your wedding, we just had to pull all the stops out! We feel that we shared in your celebration which is really rewarding and helps get us through the less good times such as the current COVID situation. Your grandad was a pleasure to support and we never take for granted being entrusted to support more vulnerable people in the community and family members.
Thanks, Philip

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Review from Joyce R (Client) assisted by family/friend published on 5 January 2022 Submitted via Postal Card • Report

Overall Experience

Always on time, very good at letting me know if there are changes. All my carers are excellent and brighten my day. A very professional and caring company.

Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased that you are so satisfied with our service. Our role is very rewarding, and the team are always pleased to hear that they are brightening someone's day. People seeking support, always appreciate our customers' experience of our service - thank you.

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Review from Julie H (Daughter of Client) published on 30 December 2021 Submitted via Website • Report

Overall Experience

I planned a carers break and required safe and well checks for my dad as his mobility is deteriorating. I was recommended Bluebird by a couple of local people. From the first enquiry I found the team very professional, caring and friendly. The paperwork was very comprehensive too. The carers that

came were very friendly and caring and helped dad with medication prompting etc and made him a hot drink. I am very impressed by Bluebird and would have no hesitation to recommend them to friends and family. If required, I will choose Bluebird in the future- thank you very much.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It was a pleasure to support your dad.
Philip

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Review from Lindsey S (Daughter of Client) published on 30 December 2021 Submitted via Website • Report

Overall Experience

My mother lived independently in a retirement flat. She was diagnosed with dementia in 2017 and we were very fortunate to secure a domiciliary care package with Bluebird Care (Derbyshire Dales and Amber Valley) soon afterwards. With this increasingly complex and responsive care package, Mum was able

to stay safely in her own home until late 2021. This would have been a major achievement at the best of times but is all the more remarkable during the pandemic. I cannot praise Bluebird Care and their expert carers highly enough. Mum's care needs changed and increased over time, often at short notice, and the management team was always open to (and made) suggestions, honest about capacity and did whatever they could to support. The level of care was impressive, sensitive and tailored to needs and preferences. Great care was taken to assess and review needs; communication was excellent. At all times Mum was met with genuine compassion and concern; this is truly outstanding care.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review.
It was a pleasure supporting your mum and all her team miss seeing her.
Philip

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Review from Helen H (Daughter of Client) published on 1 September 2021 Submitted via Website • Report

Overall Experience

After months of looking for a PA to work alongside me for mums care. It was a really difficult decision for me to have a care agency in to help support my mother who has Alzheimer's/Dementia. I have to say from my first telephone enquiry, I always found Bluebird Care helpful, informative, friendly and

professional. It was clear to me that mums caregivers were carefully chosen and well-matched to her personality, always kind, caring and giving the reassurance often needed with mums condition. The care plan was adhered to as discussed. This all helped me to overcome my apprehension of outsiders entering our close family network. I have now found a PA but would not hesitate to return to Bluebird Care should our circumstances change.

Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your positive review. It has been a pleasure to support your mum and her team will miss seeing her each week.