Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
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10 77 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.
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Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £40.50
  • Weekly Live-in Care Fees: £1470 – £1540

We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
Travel with and for customers, is charged at 50 pence per mile.

These prices are only a guideline, please contact Bluebird Care Derbyshire Dales & Amber Valley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lisa Dobson (Registered Care Manager)

Bluebird Care Derbyshire Dales & Amber Valley Reviews (77)

10

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care Derbyshire Dales & Amber Valley has 77 reviews.

Overall Experience
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Date Published
  • 77
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  • 11
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Reviewer Connection to Bluebird Care Derbyshire Dales & Amber Valley
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Total of 77, showing 21-40
Review from Helen H (Daughter of Client) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After months of looking for a PA to work alongside me for mums care. It was a really difficult decision for me to have a care agency in to help support my mother who has Alzheimer's/Dementia. I have to say from my first telephone enquiry, I always found Bluebird Care helpful, informative, friendly and
professional. It was clear to me that mums caregivers were carefully chosen and well-matched to her personality, always kind, caring and giving the reassurance often needed with mums condition. The care plan was adhered to as discussed. This all helped me to overcome my apprehension of outsiders entering our close family network. I have now found a PA but would not hesitate to return to Bluebird Care should our circumstances change.
Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your positive review. It has been a pleasure to support your mum and her team will miss seeing her each week.

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Review from B J D (Daughter of Client) published on 19 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was concerned about my mum as the first lockdown was announced. She was a very sociable lady, but desperately wanted to stay in her own home until the end of her life. She had been used to lots of visits and visitors and I knew she needed help to look after herself too. Bluebird carers offered her
care and friendship. She looked forward to their visits every day. My mum was the last surviving sister of six and she told me once that she thought of the carers as her sisters. Mum died at the age of 95 on 1st August, but managed to stay in her own home as she had wished, thanks to Bluebird.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your lovely review. We are pleased that we made such a difference to your mother and, with family support, enabled her to remain at home. That is so important to achieve if that is someone's choice. The care assistants all enjoyed supporting your mum, she certainly was fun and they miss her.

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Review from Mike C (Friend of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird team looked after our very close friend, aged 91, in such a very sensitive, caring and professional manner. I would have no hesitation in recommending the whole team and I cannot thank you all enough. Stay safe and stay well.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, Mike, for your very supportive review. The whole team miss your friend, as we have supported her for several years, and one can't help but get attached. She was a lovely lady who we will all remember fondly.

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Review from Jane C (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has provided an outstanding quality of service for my 96-year-old mum. This very well run agency sent a smallish, regular and very professional team to provide her with companionship and meal preparation. Mum really looked forward to the visits from the kind, compassionate, sensitive and
thoughtful carers. Each one of them quickly built up a strong relationship with her, taking special interest in her life and her specific needs. They always came with a smile on their face and nothing was ever too much trouble. We couldn't have wished for more and would like to say a huge thank you to each and every member of the team.
Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. It has been a pleasure supporting your mum and we hope that she settles in the care home near to you and her family.


Philip

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Review from Cliff W (Husband of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always on time, polite, efficient and very satisfactory. Willing to carry out extra tasks, as requested. Always concerned about my welfare as well as my wife's. A very good team of carers and an efficient main office.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review, which we appreciate. We are pleased to support your wife, and you as necessary.

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Review from Helen W (Daughter of Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Derbyshire Dales & Amber Valley have been caring for my mother for several years. At that time the guidance and support given by Bluebird Care Derbyshire Dales & Amber Valley was invaluable, as neither myself or my family had any previous experience. Over the past three years, the level
and frequency of care has increased with all members of the staff being most supportive and understanding at all times. I receive immediate feedback if a carer has any concerns with my mother and the team at the office are always helpful, should I have any queries regarding my mother's condition or the level of care being provided. For example, recently my mother had a fall and not only did Bluebird Care Derbyshire Dales & Amber Valley wait with her until the ambulance arrived but also arranged for additional visits within twenty-four hours, for which I was most grateful. Another key strength, amongst others, is the continuity of carers, meaning my mother feels safe and comfortable, which in turn provides me with the reassurance that she is receiving the best possible care when I cannot always be available.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your comprehensive review. We are pleased to support your mother and that you and your mother find our service both beneficial and reassuring.

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Review from Mike G (Son of Client) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good care; considerate and encouraging throughout. They have helped my father successfully recuperate after a hospital admission last March. With Bluebird Care's help and attention, he has successfully managed to recover at home. Excellent support for my elderly mother too. Highly recommended.
Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Many thanks for the positive review, Mike. We are pleased that your father has recovered following his hospital admission last year so that our support is no longer needed.

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Review from Jaci B (Daughter of Client) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird team looked after my mother for 6 months this year before she went into residential care. Both my mum and myself were delighted with the service she received. All the carers were friendly, efficient and very professional. All the care visits were on time and Mum's every need and wish was
catered for. She was treated with both dignity and respect. I was happy that Mum was being so well looked after in the comfort of her own home.
I am confident that the service that Bluebird delivered could not have been better so a big thank you to all the team.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your wonderful review. It was a pleasure to support your mother - she is lovely and the team misses her.

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Review from Kate D (Daughter of Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been providing care and companionship visits for my mother, who has Alzheimer’s dementia, for over a year now and I cannot recommend their service highly enough.
Without fail all the carers have been lovely individuals, always extremely caring, cheerful and kind and a pleasure to have
around. They are incredibly flexible and reactive to Mum’s needs and tolerate her often defensive demeanour with generous patience.
The whole team is thoroughly professional with excellent communication from the office team and very helpful daily written updates from the carers. The team has been quick to react to any problems or issues regards my Mum's well being, offering up practical and common-sense solutions. Without them and their support Mum would not be able to live the life she wants in her own home.
Thank you.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for such a great review. We are pleased that we're able to support your mum and appreciate your timely responses when needing to work together.

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Review from Gary B (Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is a very reliable and professional care service. Their caregivers are friendly and caring. We treat them now as family. They will always try to accommodate your requests even when not part of the normal service.
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Review from Brian M (Son of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care that Bluebird has provided for my 96-year-old mother, who lives alone, over recent years. Not only has the standard of care been outstanding throughout, but it has been very flexible to her varying needs and gone above and beyond what she asked for on many occasions.
As I am currently living 250 miles away I am dependent on Bluebird and have complete confidence in the services they offer.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you, for your review of our service. Your mother is a pleasure to support. We are pleased that you are so satisfied and will ensure that all the team members see your review. We trust that you and your family remain safe and well.

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Review from Rex S (Husband of Client) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional organisation. The staff are clean, cheerful, always on time and soon blend into the individual characteristics of the client. We are lucky to have such a highly competent organisation in our home town.
Reply from Susan King, Director at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your glowing review which we will ensure that all the team see. We are pleased that you are so satisfied with our service. We hope that both you and your family remain safe and well.

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Review from Jane W (Niece of Client) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and companionship was provided by a team of friendly, professional and cheerful carers. The service offered was outstanding; and the carers always arrived on time with a cheery welcome - adding a little joy to our lives at a difficult time. Bluebird were also able to 'step in' to provide
cover for night-time care when needed - often at short notice. I would have no hesitation whatsoever in recommending Bluebird Care for their professionalism and trustworthiness.
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Review from Mary B (Friend of Client) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed care for two elderly neighbours, one for end of life care, the other for dementia. Bluebirds were totally professional from our initial meeting until unfortunately, the ladies passed away. When I needed extra care during the day and someone to sit overnight they did their utmost to help. Each
one of the Bluebird carers were kind, helpful and extremely caring.
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Review from C M (Wife of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very considerate and caring. Excellent timekeeping, staff are very trustworthy.
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Review from Marion D (Sister of Client) published on 23 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have been very impressed with the quality of care and the professional approach Bluebird Care have shown my brother. The carers turn up on time, are friendly without intruding on our privacy and have been lovely with my brother. He looks forward to their visits.
Bluebird staff have
also been very helpful to us and have gone the extra mile to make sure we can still enjoy family life whilst looking after my brother.
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Review from John W (Client) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been assisted by Bluebird for about nine months following significant plastic surgery operation - 1/2 hour visits, four weekly, personal care while showering. This report covers an exceptional period when my housekeeper would be away on holiday and perhaps longer. My next of kin, daughter, living
distantly arranged for her own peace of mind and overall level of care. Without exception, every carer appeared genuinely to want to do everything possible for me, and indeed, to 'go the extra mile'. Every day the carer would arrive ready to spend two hours doing whatever I wanted and they thought should be done to maintain high standards. I have been very favourably impressed.
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Review from Tracey S (Daughter of Client) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was receiving daily care visits from Bluebird Care for approximately 2 years and then switched to 24 hour live in care earlier this year, after having initially tried a different live-in care provider. I have always found Bluebird Care to be immensely helpful and they have always gone above
and beyond to help and support my mother. They are easily contactable, very friendly and very supportive of me as well as my mother. Highly recommended.
Reply from Philip King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your very positive review. It is a pleasure to be able to support your mother and the transition from daily calls to live-in support seems to have gone very well.

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Review from Jess T (Daughter of Client) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been using Bluebird Care for several years now and we couldn’t be happier with them. The carers we have used have all been excellent, genuinely caring, knowledgeable and supportive throughout the years. Likewise, the office staff are extremely helpful, always feedback information and
understanding of my parents' needs. We appreciate all they do and are grateful for the care that they provide.
Reply from Susan King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your review. We are pleased to be able to support your parents.

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Review from Sue C (Daughter of Client) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Bluebird Care since October 2018 (recommended to us by a neighbour). We are absolutely delighted with the quality of the care and the friendliness of the staff and carers. Each time we have an additional query, Bluebird are always quick to react and always find a solution to any problems.
They are experienced and gentle with our parents and my brothers and I are very grateful that they are so professional and easily accessible. We will soon be looking for a live-in carer and we will definitely be using Bluebird.
Reply from Susan King at Bluebird Care Derbyshire Dales & Amber Valley

Thank you for your kind words. It is a pleasure to support your parents. We will pass on your comments to the team.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

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Lisa Dobson

Job Title: Registered Care Manager Joined: 2024

Lisa joined the team in July 2024 and is responsible for our compliance and leading our team, ensuring that our quality standards for care are maintained.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has an Enhanced Service - more info.