Bluebird Care Derbyshire Dales & Amber Valley

6 Bridge Street, Belper DE56 1AX
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10 77 Reviews
  • Bluebird Care Derbyshire Dales & Amber Valley, Belper
Bluebird Care Derbyshire Dales and Amber Valley provides a full and comprehensive range of home care services, including live-in care.

Support is offered to people who wish to continue living in their own home and the provider offers companionship visits as well as accompanying social outings or appointments. Respite care is available, with suitable notice, if family members need a relaxing break.

Live-in care support is also offered, providing an alternative to a residential home enabling people to remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.
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Care Provided by Bluebird Care Derbyshire Dales & Amber Valley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.50 – £40.50
  • Weekly Live-in Care Fees: £1470 – £1540

We are Living Wage Accredited Employers and pay our team well. We respect our team and the work that they do in providing excellent support to individuals in our community, enabling our customers to remain safe and well at home.
Our charge rate includes travel time, and there are no additional charges apart from a supplement on BanK Holidays, which is advised in advance.
Travel with and for customers, is charged at 50 pence per mile.

These prices are only a guideline, please contact Bluebird Care Derbyshire Dales & Amber Valley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lisa Dobson (Registered Care Manager)

Bluebird Care Derbyshire Dales & Amber Valley Reviews (77)

10

Bluebird Care Derbyshire Dales & Amber Valley has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years.
Over all time Bluebird Care Derbyshire Dales & Amber Valley has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Derbyshire Dales & Amber Valley
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Total of 77, showing 61-77
Review from Joan D (Client) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 91 years of age and live alone.
Because of poor mobility, due to arthritis, I have used Bluebird Care for the last 3 or 4 years. This enables me to stay in my own home.
A carer comes in each morning to help me wash and dress and at other times to take me to the doctor, dentist or shopping.
The
carers are kind, efficient and carry out their work in a most respectful manner.
They encourage me to do as much as I can myself so that I still have some independence.
I am very satisfied with the service I receive from Bluebird Care.
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Review from EM (Client) published on 17 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living alone, I very much appreciate a daily 'safe and well' check and occasional help with tasks I now find difficult in day to day housekeeping. I also look forward to getting out once a week for local trips or appointments and find the companionship of all the carers invariably cheerful and supportive.
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Review from Sally K (Friend of Client) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged Bluebird Care to care for my friend for whom I am also Attorney. They have provided invaluable, efficient and compassionate care which has helped me enormously to look after my friend as her dementia progressed. The office is efficient in planning visits at appropriate times, even with changes
to the normal routine at short notice. The management team for care planning and administration are helpful and courteous at all times. In care planning, attention is given to the important details when supporting them in their own home as well as medication etc.
The carers have all been very kind and supportive, providing appropriate personal care discreetly without being overbearing and meals/snacks as desired while encouraging a healthy eating regime. I have been confident in their strict regime for medication. Visits are never missed even if, on rare occasions, a previous client's problems caused a delay. Domestic duties are done as needed. My friend looks forward daily visits.
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Review from Richard T (Husband of Client) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only started using Blue Bird over the last few months and had to get used tot he idea of allowing care workers into the home.
We started with 45min appointments, 5 days a week. This has quickly grown to visits twice a day and they are proving very helpful.
We are impressed with the care
taken by Blue Bird management to ensure we met each of the staff.
Everyone has been very friendly and cheerful. We are especially pleased that staff from Blue Bird always arrive exactly on time, always smartly dressed and arrive with a smile.
We would have no hesitation in recommending them to anybody in need.
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Review from Edna C (Client) assisted by family/friend published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and very considerate. Very satisfactory.
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Review from J G (Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been looked after by Bluebird Care for well over a year now and find both office and care staff exactly what it should be - caring. This says it all.
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Review from Suzanne (Client) published on 29 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care (Amber Valley) have provided me with excellent service. They provide me with a highly professional team of careers who have the skills and patience to look after my complicated and varying needs. No task or request is too small or too complicated, they show great initiative and are always
prompt and courteous.
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Review from Julie S (Daughter of Client) published on 22 March 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having Bluebird care in to look after Mum for half an hour each morning gave me peace of mind if only for that short time. I knew Mum was ok if I didn't receive a call, which doesn't sound like much until you are in this type of situation and you are worrying all day every day.
I was always kept up
to date if there was a problem.
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Review from Diana Y (Client) published on 18 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my care service and rely on it totally.
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Review from Wyn E (Client) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter approached Bluebird Care on my behalf, their response was immediate, a home visit to me to discuss my personal needs. I was obvious to me that the recipients needs must be equally positive, itemised specifically. I engaged Bluebird Care and received excellent service, always prompt, kept
my private needs in a most understandable way. The downside of their service is - in one week I had 4 different cares, newcomers to me, which I did not like, so haven't engaged them subsequently. My needs at 100 years of age are spasmodic during periods when my daughter and her husband go on holiday, which I have encouraged them to do frequently - Bluebird have always responded promptly.
Reply from Philip King, Director at Bluebird Care Derbyshire Dales & Amber Valley

This lady used our respite service on an infrequent basis. The care referred to relates to September 2014 when the lady did receive more carers than usual but at her specified times. This sometimes happens with respite care as we do need to prioritise our regular customers. We have reviewed our respite service and do try to keep the number of carers to a minimum and we do warn people now that we need to prioritise our regular customers.
The lady did use our service again in November 2014 when she had only 2 carers for 2 visits per day over 5 days.

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Review from Monica (Client) assisted by family/friend published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and I'm very happy with it. It's done me the world of good.
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Review from S B (Client) published on 31 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am totally satisfied with the service.
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Review from Jillian B (Daughter of Client) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the misfortune of experience of other care agencies and have found Bluebird Care Belper to be the Rolls Royce of the care industry, their focus on the client and their individual needs is impressive. Both management and carers show genuine empathy, respect and care towards both mum and I.
Mum is treated as a person and is engaged on all levels their patience and professionalism is maintained at all times and emphasis is always placed on maintaining mums dignity. For me they are easily contactable at all times and receptive to inevitable changes they listen and always do their best to help. I feel very lucky to have mum's care in the hands of Bluebird and have peace of mind and the confidence that mum is safe.
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Review from Amanda M (Daughter of Client) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I turned to Bluebird Care when my father had died and my mother was diagnosed with dementia a few years ago. Initially, the help was in the form of meal preparation, cleaning and companionship and has steadily progressed to personal care and medication. Right from the start, Bluebird have provided
a consistent level of care for my mother and this has meant that I am able to have a working life in the knowledge that she is being well looked after. I see her regularly and the support that Bluebird provide means that I no-longer have to worry if I don't see my mother everyday because I know that she loves to see the carers. One of my concerns before engaging a care company, was that there would be too many faces and time changes for my mother to cope with. Bluebird keep to a small amount of regular carers who stick to consistent visiting times. I am always sent a Visit Record so I am able to see who is with her and if I want to talk to them I can call. Mum's home is kept lovely and clean, they dress her nicely and she is well looked after at mealtimes. Since medication has been introduced, Bluebird have been extremely diligent over this. There is a 24 hour on-call number given if I have any concerns out of hours. I would highly recommend Bluebird care to anyone needing assistance for family members, they have made my life much less stressful and my mother appears to be very happy to have regular visits from 'the very nice girls' who make her cups of tea!
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Review from James M (Son of Client) published on 2 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a extremely well run care provider which functions efficiently due to having great leadership. The staff are friendly, dressed professionally and are caring. Any problems that arise in the care are dealt with efficiently and quickly. The service is also adaptable and can be molded around the
client. I would have no hesitation in recommending this service.
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Review from Sue C (Daughter-in-law of Client) published on 10 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring & conscious; professional & punctual; friendly & flexible.


The entire Bluebird team take excellent care of my father in law, now literally morning , noon and night ! They have also responded to the needs of us, the family with additional support as circumstances have changed, often at extremely

short notice.


Communication is excellent and a "can do " approach a God send. My dad in law is treated with the utmost respect as is his home. His care plan is comprehensive and tailored to his individual needs and foibles.


We are all extremely grateful we found the ladies and gentlemen at Bluebird Care!

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Review from Bernard R (Client) assisted by family/friend published on 12 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been excellent in my care,
They are all caring and very passionate about their job, they became friends and not just people who come in to do a job,
They also assisted my wife with a few medical issues and didn't utter the words "that's not my job" once, even though they were only paid
to help me.
We can only hope the Carers in the Nursing Home are at the same standard as your Team!
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Derbyshire Dales & Amber Valley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bluebird Care Derbyshire Dales & Amber Valley is calculated as follows: ( (65 Excellents x 5) ) ÷ 65 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Derbyshire Dales & Amber Valley is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (1)

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Lisa Dobson

Job Title: Registered Care Manager Joined: 2024

Lisa joined the team in July 2024 and is responsible for our compliance and leading our team, ensuring that our quality standards for care are maintained.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Derbyshire Dales & Amber Valley to verify any information. View our terms and conditions. Bluebird Care Derbyshire Dales & Amber Valley has an Enhanced Service - more info.