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Caremark Mansfield & Ashfield

72 Outram Street, Sutton-in-Ashfield, Nottinghamshire NG17 4FS
Caremark Mansfield & Ashfield Logo
Caremark Mansfield & Ashfield logo
Caremark Mansfield & Ashfield, Sutton-in-Ashfield
Caremark Mansfield & Ashfield, Sutton-in-Ashfield
Caremark Mansfield & Ashfield, Sutton-in-Ashfield

Caremark Mansfield & Ashfield Established in 2013 is a home care provider, offering care, support, companionship and live-in care to people in their own homes and throughout the Mansfield and Ashfield community and surrounding areas.

Sometimes everyday tasks taken for granted can become challenging or difficult. Caremark Mansfield provides quality and affordable assistance that can help people wishing to remain independent in their own home to live their life to the...  

Care Provided by Caremark Mansfield & Ashfield

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32.90
  • Weekly Live-in Care Fees: from £1,658
  • 30 Minute Visiting Care Fees: from £19.74

All cost include weekend hours additional charge is applied for Bank Holidays

The price(s) shown are provided by the agency. Contact Caremark Mansfield & Ashfield for full pricing details and T&Cs.

Contact Caremark Mansfield & Ashfield to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Chloe Holmes (Care Manager)

Caremark Mansfield & Ashfield Reviews (31)

9.6

Caremark Mansfield & Ashfield has a Review Score of 9.6 (9.623) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Mansfield & Ashfield has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from Phil E (Son of Client) published on 18 December 2023 Submitted via Website
Overall Experience

Everyone from the Caremark team has shown care, compassion, patience and love in abundance to my mother. Everyone who visited my mother went out of their way to make her smile. I would recommend their service to you.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for the feedback, the whole team work hard to make sure we deliver excellent care with dignity at all times and if we can generate a few "cheery smiles" in the process then that's a good thing in my eyes.

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Review from A N (Client / Service User) published on 14 December 2023 Submitted via Website
Overall Experience

The care that I am receiving can be up and down depending on who provides the care, this can be very difficult for me if they cannot understand what I am saying because I have Cerebral Palsy, also when I have medication and it should be every four or five hours, so when my calls are too close together this means that I cannot have any medication. When I have set times that are agreed with them and they come when they want.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Hi, thank you for the comments and feedback. I will feed this back to the team so they are aware of your concerns raised and make sure we address them as soon as possible.

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Review from Alan V (Power of Attorney of Client) published on 29 November 2023 Submitted via Website
Overall Experience

Caremark looked after my father-in-law for almost five years and the carers became his friends, as well as caring for him. Over the years the faces changed, but always they all were caring, efficient and friendly.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback, it's greatly appreciated.

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Review from Tracey P (Friend of Client) published on 3 October 2023 Submitted via Website
Overall Experience

On the assessment visit, we were told that there would be three main carers. Since then we have very rarely had any of them. In fact, there have been 25+ different carers. Breakfast calls mostly between 10.15 and 11 a.m. By this time service user has attempted to wash and make his own breakfast etc Domestic tasks were put in the care plan but they very rarely get done. Thirty-minute calls often only last ten minutes. Worktops were left dirty and pots piled up on the drainer for days. Discovered today that the kitchen bin had fur and mould growing in the bottom and bin liners had just continuously been put in on top of it. This was the day after a two-hour domestic call. Very dissatisfied overall and have made enquiries to move to another care company.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for the feedback on this review. When we offer packages of care (POC) on the local authority portal we are always clear on the time slots that we have available, the times for care to be delivered would have been accepted by the Social Worker on the customer's behalf prior to commencement...  

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Review from S S (Daughter of Client) published on 22 May 2023 Submitted via Website
Overall Experience
Overall, both my mother and I are satisfied with the quality of care provided by Caremark. All staff are courteous, respectful and professional at all times.

However, I would criticise the timekeeping because carers are required to attend in the morning between 9 and 9.30 am but regularly arrive after 10.30. Whilst my mother is not being put in any danger, this was the agreed time for the carer to attend to help with breakfast, dress and ensure she has taken her medication.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your review and feedback, this helps us improve to ensure we are delivering excellent care, I will review the schedule of call times and understand if something has been changed or amended on the run to ensure consistency in visit times. If you do have an ongoing concern, please...  

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Review from J H (Daughter of Client) published on 28 October 2022 Submitted via Website
Overall Experience

Would not recommend this company to anyone. They failed to care for my mum in so many areas, putting her life at risk numerous times. They need a lot more trained and caring staff in all areas including the office.

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Review from J F (Daughter of Client) published on 20 October 2022 Submitted via Website
Overall Experience

Time keeping not great. General standards are not good. Staff not adhering to care plan. Office staff unhelpful. I wish we would have known beforehand what we were getting into. Much more training is needed in all areas.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback. Adult Social care as a whole is currently under immense pressure due to well documented issues, we at Caremark are unfortunately not immune to these pressures. We strive towards ensuring that we deliver excellent care for all of our customers every day. We appreciate...  

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Review from Andrew H (Son of Client) published on 2 March 2021 Submitted via Website
Overall Experience
A thorough assessment of Mum's needs, likes, dislikes and requirements were discussed with myself and Mum by the senior staff. Care plans have been put in place that reflect this which ensure Mum receives a very high standard of care on each visit as all carers have access to this information.
Carers have been introduced to Mum by senior members of staff. I also have access to the care plans via the homecare app which also allows us to view who is visiting Mum and when.

The senior staff are quick to respond if there are any issues/concerns of which there have been very few. So far Mum, myself and my family are impressed and grateful for the service provided by Caremark. Thank you.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Really appreciate you taking the time to leave this feedback. It's our pleasure to provide that extra support.

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Review from Joshua W (Mother of Client) published on 23 February 2021 Submitted via Website
Overall Experience

My son has only been using Caremark since August when he moved over into adult services. We initially had quite a lot of different staff coming into our home, which was quite difficult at first. We then started to get more regular people in, which made it much easier for staff to get to know us. We access help with showering and personal care, and after having some extra training (which Caremark was happy to do), also, companionship calls. Both he and I benefit greatly from this service. It takes two people to shower him to keep him safe. Staff have shown a good level of moving and handling training and always keep his dignity in mind. They always talk to him directly and have lovely interactions with him. For his companionship calls, he has a small number of staff members with additional training. He enjoys doing different/various activities with them all.

Reply from Simon Ford, Director at Caremark Mansfield & Ashfield

Thank you for your feedback, this is why we do what we do. Really pleased that we are able to fulfil the needs for you and your son, it's a pleasure.

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Review from J C (Client / Service User) published on 27 March 2018 Submitted via Postal Card
Overall Experience

Feel well looked after. My carers are friendly and very nice. I have lots of medical issues and they seem on top of everything. They wash and care for me very well. All in all very happy with the service I receive.

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Review from Joyce S (Client / Service User) published on 23 February 2018 Submitted via Postal Card
Overall Experience

I am very pleased with the care provided. The carers are very good, kind and helpful.

Reply from Phil Mason, Director at Caremark Mansfield & Ashfield

Whilst we're pleased that all aspects of our service have been rated Excellent or Satisfactory, we have work to do to ensure that "Satisfactory" becomes "Excellent also! We will be looking at this immediately to see how we can improve.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 June 2018
Overall Good
  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (51)

News
  • Posted: Sunday 03 May 2026After working his whole life in the motor industry, Keith Clayton knows exactly what good customer service looks like. He feels he now receives this himself as a customer of...
  • Posted: Sunday 03 May 2026Despite being in her nineties, Marcia Henshaw is determined to remain as active as she can be. And with a helping hand from Caremark Mansfield & Ashfield, she’s been able...
  • Posted: Sunday 03 May 2026There comes a moment in every carer’s career where something happens that makes them realise they are up to the job. At that moment, they see that their work makes...

Awards / Recognitions (4)

Meet the Team (9)

Simon Ford Job Title: Managing Director Joined: 2020
Simon Ford

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.

Joanne Ford Job Title: Director of Care Joined: 2020
Joanne Ford

I believe passionately that people should be able to continue to live at home throughout their lives, with the appropriate care and support at hand. Our tremendous team are dedicated to maintaining quality of life for the people we care for and as long as I am at the helm, we will strive every day to uphold and indeed improve the very high standards of Care and Support we already provide.

Chloe Holmes Job Title: Care Manager Joined: 2020
Chloe Holmes

Hi, I'm Chloe. I have been with the company since January 2020 and have progressed to my current role of Care Manager in this time. Providing high-quality care to those who need it is close to my heart. It is so important to provide care with dignity and respect and to make customers feel supported whilst living in their own homes. I have worked in the care industry for many years, and I’m very passionate about it. I aim to pass on my passion and knowledge of this profession in the training that I provide to our wider team of Care and Support workers (CSWs) so that I can be sure they are all trained to the highest level. I am also responsible for the management of our team of Field Care Supervisors who support the CSWs working in the community to ensure that our vulnerable customers are supported to remain in their own homes independently for as long as possible by ensuring that initial assessments with new customers provide person-centred care plans which promote independence and freedom of choice to all our customers.

Christina Pearce Job Title: Senior Care Coordinator Joined: 2021
Christina Pearce

I am a Care Coordinator for Caremark Mansfield & Ashfield, responsible for the permanent allocation, and care workers' schedules.

I have worked in care for 5 years and began my journey in the care sector with Caremark in 2017. Since then I have worked as a senior care worker for another care company where I gained experience with rosters and moved back to where my heart really was with Caremark to ensure that staff have consistency as well as customers, my priority is to ensure all our care workers are providing outstanding care and have the time to do so. We work hard to ensure the clients always have consistency and having had experience in the field as a care and support worker I am relatable with the care assistants as I have worked to a schedule before, and I know the importance of keeping consistency and preferred areas. I am responsible for the management of incident forms deciding what support the customer needs when they are submitted and providing advice to all Care Assistants.

I am very approachable and willing to help in any way I can. The team around me really do care and I find that is really important to me.

Lisa O'Neill Job Title: Care Coordinator Joined: 2021
Lisa O'Neill

Care Coordinator

Victoria Brown Job Title: Care Assessor Joined: 2021
Victoria Brown

Field Care Supervisor.

Ashton Hopley Job Title: Apprentice Compliance Administrator Joined: 2023
Ashton Hopley

Hi, I'm Ashton the Compliance Administrator at Caremark Mansfield & Ashfield, I joined the company in 2023 to work closely with the office team ensuring that we are compliant with our care records, files and audits. I am currently studying a business administration course level 3 to support me with this role. I chose the care industry because my mum fosters vulnerable children, and this gave me the passion for wanting to join a care company to give something back to my local area. My interests outside of work, are football & golf.

Amie Bowe Job Title: Recruitment and Training Coordinator Joined: 2022
Amie Bowe

Hey, I'm Amie. I started working with Caremark in late 2022 as a care assistant not being in the care sector before I spent 16 years in the hair and beauty sector, so caring was very new to me but I would never look back. Making a difference in people life’s is amazing and I wouldn’t dream of doing anything else! I joined the office team in October 2023 my role as a coordinator is allocating care calls and ensuring all our care assistants and service users are happy! I'm a very outgoing person and I love to laugh.

Joanne Gascoigne Job Title: Field Care Supervisor Joined: 2022
Joanne Gascoigne

Hi, I’m Joanne I have worked for Caremark Mansfield & Ashfield since October 2022. I started my employment as a Care assistant, a job that I thoroughly enjoyed. I found myself thriving in this role due to my caring nature and given the opportunity to meet new people. I had previously worked as a care assistant in the community and in a care home supporting people with brain injuries, after taking a break to undertake a job as an office receptionist and to have my children I knew this was the time to return to a job that I am very passionate about. I applied for the Job of Field Care Supervisor in October 2023. I have been welcomed to the office team with open arms and work as part of an amazing team. My role as Field care supervisor has given me the opportunity to progress in my career and every day is a chance to learn new things which enables me to be a great support to both Carers and service users.

Frequently Asked Questions about Caremark Mansfield & Ashfield

How many Carers does Caremark Mansfield & Ashfield employ?

Caremark Mansfield & Ashfield employs 102 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Mansfield & Ashfield to verify any information. View our terms and conditions. Caremark Mansfield & Ashfield has an Enhanced Service - more info.