Alina Homecare Rustington

14 Ash Lane, Rustington, Littlehampton BN16 3BZ
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9.9 28 Reviews
  • Alina Homecare Rustington, Littlehampton
Alina Homecare Rustington is a high-quality home care provider that operates within the Rustington and nearby areas.

The branch is located in the heart of the town, in Ash Lane, and the manager has a vast amount of experience delivering person-centred homecare and live-in care to clients.

Respite care, complex care and disability care are also available.

Other locations that carers can travel to include Aldwick, Angmering, Arundel, Barnham, Clapham, Clymping, East Preston, Ferring, Ford Village, Littlehampton, Middleton, Patching, Rustington & Yapton.

Staff are selected for their empathy skills and for their past care experience. They are then heavily vetted with DBS checks and then by being fully reference checked. Once selected they are then given extensive training.

Good communication is a vital part of care packages, with individuals and relatives being kept up to date about major care decisions.

The dignity and respect of individuals are of paramount importance.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.15 – £40.27
  • Weekly Live-in Care Fees: £1650 – £1750

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

These prices are only a guideline, please contact Alina Homecare Rustington to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Gary Till (Branch Manager)

Alina Homecare Rustington Reviews (28)

Total of 28, showing 21-28
9.9

Alina Homecare Rustington has a Review Score of 9.9 (9.896) out of 10, based on 13 reviews in the last 2 years. Over all time Alina Homecare Rustington has 28 reviews.

Overall Experience

  • 24
  • 4
  • 0
  • 0
  • 0

Date Published

28
3
5
13
15

Review from Jane (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone connected with my father’s care has been brilliant. Alina Homecare choose their staff carefully. They are bright, polite and hard working. Based on their experience, many of them have good advice and can suggest where to get further help when there is a physical problem with their clients.
They notice things that could develop into a problem, such as hearing a wheeze on a client’s chest, or some soreness, that needs attention. I couldn’t have wished for better care for my father and have only stopped having it, due to my father moving. I have no hesitation in recommending Alina Homecare.

Reply from Sally Cobby, Care Manager at Alina Homecare Rustington

Thank you so much for your review and kind comments which will be shared with our staff. It was a pleasure to have cared for your father and we all wish him well in his new home.

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Review from Ian L (Son of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father died, it was obvious my mother's health and wellbeing were deteriorating due to Alzheimer's. Being 'old school' she did not want any help. I phoned the nearest care company and discussed the help required. Alina Homecare came in 2 or 3 mornings a week for personal care. Over time, her
condition worsened so care increased to every morning and evening, showering and toileting, giving her as much dignity as possible. As her condition worsened, anger and frustration surfaced and at times physical aggression. Throughout the last six years, I cannot fault Alina. She is now bedbound; the care staff that visit, take the time to talk and try to explain what they are doing to my mum. They don't rush and even now give her as much dignity as possible, whilst making sure she is given the best possible care. The office staff are always friendly and flexible to our needs, even in these difficult times. I learnt more from Alina about personal care than from any other provider. Five Stars.

Reply from Sally Cobby, Care Manager at Alina Homecare Rustington

Thank you for your very kind words. It is a privilage to care for your Mum at home and we very much hope that we can continue to keep your Mum comfortable for as long as possible.

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Review from Julie D (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have proven exceptionally efficient in looking after the needs of my elderly mum. They listen to her problems, are sympathetic and attentive and always keep in touch with me if they have any concerns. They also work on their initiative, regularly recommending anything they feel may assist
with mums comfort. I can honestly say that I feel so much more relaxed knowing that mum is in their safe hands - and would heartily recommend their service to anyone needing first-class care for a loved one.

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Review from S P (Daughter of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have had Alina Homecare Rustington assist my mother for just over a year. I have found them to be very reliable and punctual on timings. Always treated my mother with dignity and care. Medication always given, food prepared and given or left within easy reach if she didn't feel like eating. Plenty of
drinks left within reach. They or the office would contact me if there was any problem. My mother is now going into 24hr care.

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Review from J S (Wife of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are polite and maintain my husband's dignity at all times. They recognise his needs and maintain a cheerful and professional manner when providing care.
My husband values continuity of care with regular members of staff.

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Review from John M (Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a very professional and very well mannered and polite company and very good carers.

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Review from Wendy J (Daughter of Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have looked after my mother for around 5 years now and I can honestly say during that period they have gone out of their way to help mum and provide kind and considerate care at home. Also going out of their way when mum started to wander, looking for her and even taking her home and
even into their office for a cup of tea. Mum began to get very confused and would constantly phone Alina - out of hours too, but they were never bothered and said to me 'don't worry, we are happy to speak to her, at least we know she is at home and safe'.

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Review from Tracey K (Client) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers to be friendly, polite, punctual and trustworthy. I also found the manager to be very easy to get on with. I am a disabled lady and I like the fact that most of my carers have experience with working with disabled clients.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Alina Homecare Rustington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Alina Homecare Rustington is calculated as follows: ( (71 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Rustington is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Gary

Gary

Job Title: Branch Manager

Joined: 2023

Gary leads a team with many years of experience delivering personalised Home Care and Live-in Care to this beautiful area. They are in the centre of town, so we encourage you to pop in and have a chat or get in touch by phone or email.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Rustington to verify any information. View our terms and conditions. Alina Homecare Rustington has an Enhanced Service - more info.