Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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Top 20 award
9.8 65 Reviews
  • Alltogether Care Services, Clydebank
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Care Provided by Alltogether Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Alltogether Care Services
  • Privately Owned

Person in Charge

  • Laureen Kelly (Managing Director)
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Alltogether Care Services Reviews (65)

9.8

Alltogether Care Services has a Review Score of 9.8 (9.823) out of 10, based on 24 reviews in the last 2 years.
Over all time Alltogether Care Services has 65 reviews.

Overall Experience
  • 60
  • 5
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Date Published
  • 65
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  • 24
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Reviewer Connection to Alltogether Care Services
  • 29
  • 12
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  • 1
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Total of 65, showing 21-40
Review from L I (Daughter of Client) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As Mum's main carer, have found that with Mum's background of ongoing dementia, it is really helpful to consistently have the same carer from Alltogether Care (except in the case of staff holidays/illness). I'm sure that this has helped her form a very strong bond and lessened her confusion
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your kind review. We agree, nothing is more important than consistency with staff, days and times to ensure that we minimise any confusion or worry. I know the carer thoroughly enjoys supporting your mum. We appreciate your feedback.
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Review from J I (Mother of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has received support from Altogether Care Services for nearly a year now part-time for a while with a great trained staff member, then they got more trained staff in place to give my son more hours which I thought was very professional and caring. The boys that attend to him have been excellent,
they take him out into the community which he really enjoys and you can see this with his beautiful smile. He has a rapport with each one of them. All the office staff have been great too and have helped me immensely. Giving me some me time. Thank you Altogether Care Services.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
I am so pleased to hear the support is giving you a break from your caring role. I know all the carers thoroughly enjoy the time they spend with your son and I know they will be so pleased when they read this feedback from yourself. More so it is lovely to hear that your son is getting the most out of his support.
We will continue to support you both in any way we possibly can.
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Review from I C (Daughter of Client) published on 14 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Alltogether Care staff have looked after my parents for over six months. The carers have all been pleasant and friendly. Some of the staff were more proactive than others at seeing things to be done. Naturally, some of the carers had a stronger relationship with them than others. We are all individuals.
The most difficult thing has been the amount of changes that my folks have had to handle. Changes in rota/staff and timings are not easy for elderly people to manage. However, the best thing is, during some difficult times, I have been extremely grateful that someone is attending to their needs on a regular basis, allowing some much-needed respite.
Reply from Laureen Kelly, Management at Alltogether Care ServicesThank you for taking the time to review our service for your parents. We do appreciate your feedback and are always keen to discuss further with you.
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Review from Duncan L (Son of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support that Alltogether Care Services have given my father and by doing so also myself, has been excellent. Nothing is too much trouble by the care team, they treat my father with dignity and respect and he looks forward to their visits. It has given me peace of mind knowing that for the time they
are spending with him, he is in very good hands. Not to mention helping my father with some household chores and making my shopping lists, this means my time with my father is quality time with him and not spent checking the cupboards and such. Thank you team Alltogether.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you very much for your kind words.
Although we have been supporting your father for a short period of time, the team thoroughly enjoyed it and has built a great relationship with him.
I am pleased this has given you peace of mind and we will continue to give your father the best possible service we can.
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Review from C H (Daughter of Client) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely delighted with the service provided by Altogether Care. The girls are friendly, helpful and extremely professional. Nothing is a bother.
They both have a fantastic rapport with Mum. Great service provided by great people.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
Both the carers really enjoy the time they spend with your mum. It is really nice to hear how they go over and above for your mum.
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Review from F G (Husband of Client) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Please visit times allowed me to socialise a bit, they have also given my wife the time to engage in different conversations.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
I am so happy to see that the support has given you time to yourself but also giving your wife time to interact and engage with our team. It has been a pleasure to support you both and we will continue to do so.
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Review from Elizabeth T (Daughter of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alltogether provide an excellent service. Carers are well-trained, attentive and very friendly. Communication is great, visit times are provided far in advance and their care is tailored to meet my all mum's needs. I would highly recommend this company.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
I know the carers really enjoy the time they spend with your mum. We aim to ensure a flawless service is provided giving the highest level of care to our service users. Giving set times and continuity with the same team of carers is key to giving a fantastic service.
The team supporting your mum speak very highly of her and as I said do enjoy the time they have with her.
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Review from Lyndanne B (Mother of Client) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter needed support for college three days a week, and the girl we got has been absolutely brilliant.
Brilliant social skills, get on well with the other kids, lecturers and staff.
She really got to know my daughter and has helped her be independent.
We had another girl, and she was also
brilliant in helping my daughter in maths with a better way of counting.
At the moment, my daughter gets support three days out, and all the girls have been amazing doing outings and getting her nails done (only girl syndrome).
It has been a very positive experience for my daughter and my family.
Reply from Roisin Anderson, Care Supervisor at Alltogether Care ServicesThank you for your review.
We have absolutely loved supporting your daughter. Seeing her development and growth in the past year has been so rewarding to her small team of carers. We cannot wait to see what the next year holds.
She is such a loving, funny and smart young woman!
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Review from H M (Daughter of Client) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum receives care from Altogether Services. The staff are all exceptional, very professional and caring. They have tailored a care plan to meet her personal and social needs and this is kept under constant review. I would not hesitate to recommend this company.
Reply from Tracey Lister, Supervisor at Alltogether Care ServicesThank you for your review. It has been a pleasure to get to know your mother. She is a lovely lady and the team very much agrees. She is really enjoying having some additional time now which is lovely to see how happy it makes her.
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Review from Doreen C (Client) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is excellent.
Reply from Liz Cassidy, Supervisor at Alltogether Care ServicesThank you for your review.
As always, we enjoy supporting you and will continue to do so to the best of our abilities.
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Review from R A (Father of Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son likes Alltogether Care because he gets more hours with them compared to other companies. He thinks Alltogether Care are better organised than other companies. My son feels he gets on well with the carers that Alltogether Care has there, they take him anywhere that he wants to go. Alltogether
Care helps him plan his trips and rotas.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
I am very pleased to hear that things are going so well. We all enjoy spending time with your son and helping him organise his own support package. Independence and choice is something we encourage daily, I am very happy everything is working as planned.
We look forward to our daily chats with him and when he pops into the office to see us for a cup of tea.
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Review from Catherine L (Daughter of Client) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father very much enjoys the visits of the carers and looks forward to them coming in.
It gives myself (his daughter) a much-needed break and I know he is in safe hands. Lately, my father has been very tired and sometimes is asleep when the carers are in. He enjoys the chats and the music and poetry
when the carers are in.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
I am so pleased that you have confidence within the team. Our care journey doesn't just stop at the service users, it is imperative that we help not only the service users but their families too.
I will feed back your lovely review to the team.
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Review from K C (Daughter of Client) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been very positive. The care that my mum receives is amazing. Without the carers, I would be in a difficult position, as I would not be able to care for her myself. I have nothing but good words to say. They do excellent work.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
I am so happy to hear that we are making such a positive impact to your mum's care needs. We are not only here to support our service users but also the families, if we can help even in the smallest way then we will. Thank you again.
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Review from W S (Power of Attorney of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Support staff very well and promote good values and independence skills. I'm very happy with the continuity of staff which promotes confidence in the service. A good and relevant level of support given.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review and lovely feedback.
Continuity is something we pride ourselves on to ensure good relationships can be built. I am really pleased that the support is making a positive impact.
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Review from A T (Son of Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not be happier with the care given to Dad by Alltogether Care. They spend a good time with him assisting with getting washed and dressed, making cups of tea and meals, general housework and showering. Also, get him out of his flat for short walks around the sheltered housing complex. All the staff
are lovely and will not hesitate to contact me if there is any cause for concern.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank You for your review.
I know the team really enjoy their time with your dad. They love the stories and the chats. It has been a pleasure supporting him. I look forward to hearing the feedback on how he is getting on weekly from the team now that he is home.
We always involve the family of a service user where we can as it is important to us and you, that we have an open line of communication to give the best care and support possible.
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Review from R R (Daughter of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service my daughter gets has been very good, really good communication and I'm kept up to date with everything. Things have been accommodated when we needed shift changes. I'm very happy with the service.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
It is really nice to hear how well the support is going for your daughter. I know the small team thoroughly enjoy the time with her and supporting her to live her best life.
Making changes is not a problem, we want to make sure she gets to the activities she has planned. The team have been happy to accommodate changes from time to time as they know these changes help contribute to making your daughter happy, especially when she is getting to do something extra special like her concert.
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Review from K D (Client) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alltogether Care Services continues to give me a great service, all the carers that come to me are polite, professional and friendly. I have a good relationship with the staff in the office who always try to accommodate any request that I have. I am very grateful to them for their help.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
It is a pleasure to support you. I know the carers really enjoy the time they spend with you. You all have a fantastic relationship.
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Review from W D (Husband of Client) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife uses Alltogether Care Services and we both feel it is a very useful lifeline.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
The small team that supports your wife, thoroughly enjoy the time they spend together. They have a great relationship and it's lovely that the relationship grows.
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Review from J C (Daughter of Client) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum uses Alltogether Care Services for social support. She has visits twice a week from the staff who are always friendly and listen to Mum's concerns and wishes. They take time to get to know her and try to ensure their visits give Mum the best possible service. They encourage her to do tasks that
she enjoys and Mum always has a smile and seems happier after her visits.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your review.
I enjoy hearing what a positive impact the care team have made on your mum's support, I know our team try hard to encourage independence and make the most of their time together.
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Review from Violet D (Client) assisted by family/friend published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support and assistance I have received in my care have been excellent. They have made sure all my needs are met to allow me to maintain me to stay in my own home. I have no issues is asking for any additional help, and the staff are all very happy, and nothing seems to be out of the way for them.
I am very happy with all the support and kindness they show towards me.
Reply from Rachael Dow, Care Manager at Alltogether Care ServicesThank you for your lovely review.
The team go above and beyond and it is really nice to have feedback recognising how far they go.
I know the team really enjoys supporting you and look forward to seeing you for support.
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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Alltogether Care Services is calculated as follows: ( (116 Excellents x 5) + (25 Goods x 4) ) ÷ 141 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (42)

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