Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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Top 20 award
9.9 63 Reviews
  • Alltogether Care Services, Clydebank
Alltogether Care Services support adults of all ages with various needs to maintain their independence by living in their home for as long as possible. In order for this to be successful, staff understand that having choice and control in life is vital.

Alltogether Care Services is passionate about understanding the service user”s needs and will develop a personalised service that reflects this. They currently cover East and West Dunbartonshire, Glasgow and continue to expand in other areas.

The services include personal care, physical disabilities, learning disabilities, dementia and Alzheimer's, sensory impairment, young people in transition, socialisation, respite, end of life care, housework, hospital discharges.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Alltogether Care Services

Person in charge

  • Laureen Kelly (Managing Director)

Alltogether Care Services Reviews (63)

Total of 63, showing 21-40
9.9

Alltogether Care Services has a Review Score of 9.9 (9.889) out of 10, based on 23 reviews in the last 2 years. Over all time Alltogether Care Services has 63 reviews.

Overall Experience

  • 60
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from I C (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alltogether Care staff have looked after my parents for over six months. The carers have all been pleasant and friendly. Some of the staff were more proactive than others at seeing things to be done. Naturally, some of the carers had a stronger relationship with them than others. We are all individuals.
The most difficult thing has been the amount of changes that my folks have had to handle. Changes in rota/staff and timings are not easy for elderly people to manage. However, the best thing is, during some difficult times, I have been extremely grateful that someone is attending to their needs on a regular basis, allowing some much-needed respite.

Reply from Laureen Kelly, Management at Alltogether Care Services

Thank you for taking the time to review our service for your parents. We do appreciate your feedback and are always keen to discuss further with you.

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Review from Duncan L (Son of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support that Alltogether Care Services have given my father and by doing so also myself, has been excellent. Nothing is too much trouble by the care team, they treat my father with dignity and respect and he looks forward to their visits. It has given me peace of mind knowing that for the time they
are spending with him, he is in very good hands. Not to mention helping my father with some household chores and making my shopping lists, this means my time with my father is quality time with him and not spent checking the cupboards and such. Thank you team Alltogether.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you very much for your kind words.
Although we have been supporting your father for a short period of time, the team thoroughly enjoyed it and has built a great relationship with him.
I am pleased this has given you peace of mind and we will continue to give your father the best possible service we can.

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Review from C H (Daughter of Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service provided by Altogether Care. The girls are friendly, helpful and extremely professional. Nothing is a bother.
They both have a fantastic rapport with Mum. Great service provided by great people.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
Both the carers really enjoy the time they spend with your mum. It is really nice to hear how they go over and above for your mum.

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Review from F G (Husband of Client) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please visit times allowed me to socialise a bit, they have also given my wife the time to engage in different conversations.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am so happy to see that the support has given you time to yourself but also giving your wife time to interact and engage with our team. It has been a pleasure to support you both and we will continue to do so.

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Review from Elizabeth T (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether provide an excellent service. Carers are well-trained, attentive and very friendly. Communication is great, visit times are provided far in advance and their care is tailored to meet my all mum's needs. I would highly recommend this company.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
I know the carers really enjoy the time they spend with your mum. We aim to ensure a flawless service is provided giving the highest level of care to our service users. Giving set times and continuity with the same team of carers is key to giving a fantastic service.
The team supporting your mum speak very highly of her and as I said do enjoy the time they have with her.

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Review from Lyndanne B (Mother of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter needed support for college three days a week, and the girl we got has been absolutely brilliant.
Brilliant social skills, get on well with the other kids, lecturers and staff.
She really got to know my daughter and has helped her be independent.
We had another girl, and she was also
brilliant in helping my daughter in maths with a better way of counting.
At the moment, my daughter gets support three days out, and all the girls have been amazing doing outings and getting her nails done (only girl syndrome).
It has been a very positive experience for my daughter and my family.

Reply from Roisin Anderson, Care Supervisor at Alltogether Care Services

Thank you for your review.
We have absolutely loved supporting your daughter. Seeing her development and growth in the past year has been so rewarding to her small team of carers. We cannot wait to see what the next year holds.
She is such a loving, funny and smart young woman!

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Review from H M (Daughter of Client) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care from Altogether Services. The staff are all exceptional, very professional and caring. They have tailored a care plan to meet her personal and social needs and this is kept under constant review. I would not hesitate to recommend this company.

Reply from Tracey Lister, Supervisor at Alltogether Care Services

Thank you for your review. It has been a pleasure to get to know your mother. She is a lovely lady and the team very much agrees. She is really enjoying having some additional time now which is lovely to see how happy it makes her.

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Review from Doreen C (Client) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent.

Reply from Liz Cassidy, Supervisor at Alltogether Care Services

Thank you for your review.
As always, we enjoy supporting you and will continue to do so to the best of our abilities.

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Review from R A (Father of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son likes Alltogether Care because he gets more hours with them compared to other companies. He thinks Alltogether Care are better organised than other companies. My son feels he gets on well with the carers that Alltogether Care has there, they take him anywhere that he wants to go. Alltogether
Care helps him plan his trips and rotas.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am very pleased to hear that things are going so well. We all enjoy spending time with your son and helping him organise his own support package. Independence and choice is something we encourage daily, I am very happy everything is working as planned.
We look forward to our daily chats with him and when he pops into the office to see us for a cup of tea.

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Review from Catherine L (Daughter of Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father very much enjoys the visits of the carers and looks forward to them coming in.
It gives myself (his daughter) a much-needed break and I know he is in safe hands. Lately, my father has been very tired and sometimes is asleep when the carers are in. He enjoys the chats and the music and poetry
when the carers are in.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
I am so pleased that you have confidence within the team. Our care journey doesn't just stop at the service users, it is imperative that we help not only the service users but their families too.
I will feed back your lovely review to the team.

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Review from K C (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very positive. The care that my mum receives is amazing. Without the carers, I would be in a difficult position, as I would not be able to care for her myself. I have nothing but good words to say. They do excellent work.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am so happy to hear that we are making such a positive impact to your mum's care needs. We are not only here to support our service users but also the families, if we can help even in the smallest way then we will. Thank you again.

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Review from W S (Power of Attorney of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Support staff very well and promote good values and independence skills. I'm very happy with the continuity of staff which promotes confidence in the service. A good and relevant level of support given.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review and lovely feedback.
Continuity is something we pride ourselves on to ensure good relationships can be built. I am really pleased that the support is making a positive impact.

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Review from A T (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care given to Dad by Alltogether Care. They spend a good time with him assisting with getting washed and dressed, making cups of tea and meals, general housework and showering. Also, get him out of his flat for short walks around the sheltered housing complex. All the staff
are lovely and will not hesitate to contact me if there is any cause for concern.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank You for your review.
I know the team really enjoy their time with your dad. They love the stories and the chats. It has been a pleasure supporting him. I look forward to hearing the feedback on how he is getting on weekly from the team now that he is home.
We always involve the family of a service user where we can as it is important to us and you, that we have an open line of communication to give the best care and support possible.

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Review from R R (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my daughter gets has been very good, really good communication and I'm kept up to date with everything. Things have been accommodated when we needed shift changes. I'm very happy with the service.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
It is really nice to hear how well the support is going for your daughter. I know the small team thoroughly enjoy the time with her and supporting her to live her best life.
Making changes is not a problem, we want to make sure she gets to the activities she has planned. The team have been happy to accommodate changes from time to time as they know these changes help contribute to making your daughter happy, especially when she is getting to do something extra special like her concert.

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Review from K D (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether Care Services continues to give me a great service, all the carers that come to me are polite, professional and friendly. I have a good relationship with the staff in the office who always try to accommodate any request that I have. I am very grateful to them for their help.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
It is a pleasure to support you. I know the carers really enjoy the time they spend with you. You all have a fantastic relationship.

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Review from W D (Husband of Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife uses Alltogether Care Services and we both feel it is a very useful lifeline.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
The small team that supports your wife, thoroughly enjoy the time they spend together. They have a great relationship and it's lovely that the relationship grows.

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Review from J C (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum uses Alltogether Care Services for social support. She has visits twice a week from the staff who are always friendly and listen to Mum's concerns and wishes. They take time to get to know her and try to ensure their visits give Mum the best possible service. They encourage her to do tasks that
she enjoys and Mum always has a smile and seems happier after her visits.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I enjoy hearing what a positive impact the care team have made on your mum's support, I know our team try hard to encourage independence and make the most of their time together.

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Review from Violet D (Client) assisted by family/friend published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and assistance I have received in my care have been excellent. They have made sure all my needs are met to allow me to maintain me to stay in my own home. I have no issues is asking for any additional help, and the staff are all very happy, and nothing seems to be out of the way for them.
I am very happy with all the support and kindness they show towards me.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
The team go above and beyond and it is really nice to have feedback recognising how far they go.
I know the team really enjoys supporting you and look forward to seeing you for support.

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Review from Patricia G (Daughter of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been using Alltogether Care for a few weeks now, can't fault the service all the carers treat him as an individual not just a client. Myself and the rest of the family are reassured that he is receiving the correct care for his needs and would highly recommend them.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review!
I am really happy you all as a family are happy and feel reassured that we are there for your dad. He is a lovely man, the carers really enjoy supporting him and getting to know him.

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Review from Kay G (Daughter of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers from Alltogether Care Services are great. They look after Mum really well. They are all friendly and always chat with her. We are very happy with the care they provide.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you Kay for your lovely review.
The carers really enjoy supporting your mum, they are a fantastic team. They deserve nothing but praise for their hard work and dedication.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Alltogether Care Services is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) ) ÷ 135 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (42)

Meet the Team (9)

Laureen

Laureen Kelly

Job Title: Managing Director

Joined: 2014

As Managing Director I am responsible for overseeing the day-to-day operations of the company.


Delivering high-quality care and support is something I am extremely passionate about and I have extensive experience in the sector.

Nicole

Nicole Mackay

Job Title: HR Manager

Joined: 2017

As a Human Resource Administrator, I support the workforce to deliver high-quality care and support to our service users.


By developing policy and best practices whilst meeting legislative requirements I am passionate about promoting frontline workers within the Health and Social Care Sector.


I have over 10 years of experience in Human Resources and have a CIPD Level 5 Associate qualification in Human Resources Management.

Hinna

Hinna Hussain

Job Title: Recruitment Officer

Joined: 2024

I am responsible for the recruitment of carers for the company. It is my responsibility to ensure I recruit individuals who are passionate about providing high quality care and support to our clients.

Margaret

Margaret Graham

Job Title: Finance Manager

Joined: 2013

As Finance Manager, I am responsible for overseeing the payroll and billing for the company.

Donna

Donna Smith

Job Title: Quality and Development Manager

Joined: 2018

As Quality & Development Manager I am responsible for overseeing Quality Assurance and implementing new IT systems.

Justin

Justin Rusk

Job Title: Training and Development Manager

Joined: 2021

As the Trainer and Development Manager it is my job is to set the standards for all new employees and ensure all of our staff have the support and skills they need to provide a high-quality service to the people we support.

Emma

Emma Friar

Job Title: Care Coordinator

Joined: 2022

As Care Coordinator it is my responsibility to ensure continuity of care, allocating all the care visits to the carers. I work within the office to answer all enquiries and support all the carers who are out and about supporting our lovely clients.

Liz

Liz Cassidy

Job Title: Monitoring Officer

Joined: 2018

As the Monitoring Officer, it is my responsibility to conduct the initial meeting. I will meet potential service users and their family, sit and get to know what matters to them and ensure we create a tailor made care plan together.


I will do an annual review each year to ensure the care plan is up to date and relevant, ensuring that within the year we have helped reach goals and outcomes.

Tracey

Tracey Lister

Job Title: Supervisor

Joined: 2020

As a Supervisor it is my responsibility to maintain a high level of support for all carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.

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