Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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9.9 63 Reviews
  • Alltogether Care Services, Clydebank
Alltogether Care Services support adults of all ages with various needs to maintain their independence by living in their home for as long as possible. In order for this to be successful, staff understand that having choice and control in life is vital.

Alltogether Care Services is passionate about understanding the service user”s needs and will develop a personalised service that reflects this. They currently cover East and West Dunbartonshire, Glasgow and continue to expand in other areas.

The services include personal care, physical disabilities, learning disabilities, dementia and Alzheimer's, sensory impairment, young people in transition, socialisation, respite, end of life care, housework, hospital discharges.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Alltogether Care Services

Person in charge

  • Laureen Kelly (Managing Director)

Alltogether Care Services Reviews (63)

9.9

Alltogether Care Services has a Review Score of 9.9 (9.889) out of 10, based on 23 reviews in the last 2 years.
Over all time Alltogether Care Services has 63 reviews.

Overall Experience
  • 60
  • 3
  • 0
  • 0
  • 0
Date Published
  • 63
  • 10
  • 15
  • 23
  • 40
Reviewer Connection to Alltogether Care Services
  • 29
  • 12
  • 7
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from A S (Daughter of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise this company highly enough. What a difference they have made since they replaced the previous carers. They are so professional but at the same time so very kind and caring. We have total confidence in them. My mum and dad both look forward to their visits.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V W (Daughter of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are extremely reliable, helpful, friendly and most importantly caring of our mum, showing great concern for her welfare and contentment.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Daughter of Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A positive experience for patient and carer. Holistic person-centred care given by caring people. Able workers experienced with hospital discharge and rehabilitation who give time to the person as well as the tasks at each visit. Supportive and understanding towards myself as the lone carer and work
well to provide preferences and personal choices of both patient and carer. Hard-working management who aim to provide care requests.
Reply from Laureen Kelly at Alltogether Care Services

Thank you very much for your review. This means so much to our team, and we very much appreciate your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Alltogether Care Services is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) ) ÷ 135 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (42)

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Meet the Team (9)

Laureen

Laureen Kelly

Job Title: Managing Director Joined: 2014

As Managing Director I am responsible for overseeing the day-to-day operations of the company.


Delivering high-quality care and support is something I am extremely passionate about and I have extensive experience in the sector.

Nicole

Nicole Mackay

Job Title: HR Manager Joined: 2017

As a Human Resource Administrator, I support the workforce to deliver high-quality care and support to our service users.


By developing policy and best practices whilst meeting legislative requirements I am passionate about promoting frontline workers within the Health and Social Care Sector.


I have over 10 years of experience in Human Resources and have a CIPD Level 5 Associate qualification in Human Resources Management.

Hinna

Hinna Hussain

Job Title: Recruitment Officer Joined: 2024

I am responsible for the recruitment of carers for the company. It is my responsibility to ensure I recruit individuals who are passionate about providing high quality care and support to our clients.

Margaret

Margaret Graham

Job Title: Finance Manager Joined: 2013

As Finance Manager, I am responsible for overseeing the payroll and billing for the company.

Donna

Donna Smith

Job Title: Quality and Development Manager Joined: 2018

As Quality & Development Manager I am responsible for overseeing Quality Assurance and implementing new IT systems.

Justin

Justin Rusk

Job Title: Training and Development Manager Joined: 2021

As the Trainer and Development Manager it is my job is to set the standards for all new employees and ensure all of our staff have the support and skills they need to provide a high-quality service to the people we support.

Emma

Emma Friar

Job Title: Care Coordinator Joined: 2022

As Care Coordinator it is my responsibility to ensure continuity of care, allocating all the care visits to the carers. I work within the office to answer all enquiries and support all the carers who are out and about supporting our lovely clients.

Liz

Liz Cassidy

Job Title: Monitoring Officer Joined: 2018

As the Monitoring Officer, it is my responsibility to conduct the initial meeting. I will meet potential service users and their family, sit and get to know what matters to them and ensure we create a tailor made care plan together.


I will do an annual review each year to ensure the care plan is up to date and relevant, ensuring that within the year we have helped reach goals and outcomes.

Tracey

Tracey Lister

Job Title: Supervisor Joined: 2020

As a Supervisor it is my responsibility to maintain a high level of support for all carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.

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