Alltogether Care Services

Building 7 Blair Court, Clydebank Business Park, 5 North Avenue, Clydebank G81 2LA
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Top 20 award
9.9 63 Reviews
  • Alltogether Care Services, Clydebank
Alltogether Care Services support adults of all ages with various needs to maintain their independence by living in their home for as long as possible. In order for this to be successful, staff understand that having choice and control in life is vital.

Alltogether Care Services is passionate about understanding the service user”s needs and will develop a personalised service that reflects this. They currently cover East and West Dunbartonshire, Glasgow and continue to expand in other areas.

The services include personal care, physical disabilities, learning disabilities, dementia and Alzheimer's, sensory impairment, young people in transition, socialisation, respite, end of life care, housework, hospital discharges.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Alltogether Care Services

Person in charge

  • Laureen Kelly (Managing Director)

Alltogether Care Services Reviews (63)

Total of 63, showing 41-60
9.9

Alltogether Care Services has a Review Score of 9.9 (9.889) out of 10, based on 23 reviews in the last 2 years. Over all time Alltogether Care Services has 63 reviews.

Overall Experience

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  • 3
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Date Published

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Review from T D (Son of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are very pleased with their care.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
I am very happy your parents enjoy the support provided by the two carers they have. We pride ourselves on continuity and ensuring a high standard of care is delivered to all our services.

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Review from Carol-Anne M (Daughter of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't really spent much time with any of the carers but have been there when a shift was starting or completing.
I have been very happy with any interaction that I have observed between the carers and Mum, and my dad as well. Very friendly, Mum seems happy with them being in the home and the support
they provide.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your lovely review.
The field team are a credit to the company, and this validates it. I am pleased all is going well with the service and that a high standard is being maintained.

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Review from L M (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a great team supporting me. They visit every day to make sure all of my needs are met and do everything they can to help make sure I am happy and able to keep living in my own home. I get social support as well as homecare and they help to make sure I get to do things I enjoy every week. This
has included getting to go to a panto for the first time in years, and even visiting the sea life centre!

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review. It is lovely to hear that you are getting out and about, and it is lovely to hear that you are getting to visit places you have not been before too. I look forward to hearing about your next adventure.

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Review from Jim H (Husband of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of care and friendliness.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your review.
It is lovely to see that the team are making a positive impact in such a short space of time, I look forward to seeing how the service progresses.

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Review from A T (Client) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent service from my carers.

Reply from Laureen Kelly, Manager at Alltogether Care Services

Thank you very much for your excellent review. The team enjoy supporting you.

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Review from Paul L (Son of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team is a blessing to mum and nothing is too much. We have had different carers out at different times, with others being off with the cold or flu, and can't fault a single one of them. Keep up the great work guys.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your feedback. It's such a hard time we are living in just now and we thrive on ensuring we still deliver the best possible care to our service users when their consistent carers are unwell. We ensure every service user is still covered and with the amazing team we have on the ground, we know you would not be disappointed.

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Review from G C (Son of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service provided to my father. The carers are organised and attentive and as family live at some distance this is invaluable to my dad. Since they started prompting personal care successfully that has helped us as a family hugely.

Reply from Rachael Dow, Care Manager at Alltogether Care Services

Thank you for your feedback. I know the team thoroughly enjoy supporting your dad. The difference we have seen in dad has been fantastic, it's such a pleasure to help support him in getting the best out of life.

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Review from Gail M (Daughter of Client) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to both Mum and Dad. The carers take time with both Mum and Dad, talking to them and looking after their needs. The carers try their best to encourage Dad to eat and will make a variety of meals for him. All carers treat Mum and Dad well and provide a very good
standard of care. Thank you.

Reply from Laureen Kelly, Managing Director at Alltogether Care Services

Thank you for your review. We value your feedback and will always strive to do the very best for your parents. Your review means so much to everyone.

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Review from May G (Wife of Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such kindness, caring, and wonderful service. Helpful in every way. Dedicated people. We are truly grateful for all the help we receive. Always willing to do more if needed. My husband and I are happy with the way things are working out. Thank you.

Reply from Rachael Dow, Senior Care - Co-ordinator at Alltogether Care Services

Thank you for your kind words, we really appreciate it. I know the team thoroughly enjoy the time spent with you both.

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Review from D G (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff that attend me, helpful and friendly. The only problem is in the morning, the time is a bit early. Another client in the same road finds his a bit too late, if we could change times it would suit both of us better and would take the same length of time and no more cost
to you or the girls. Once more I am very pleased with the help I receive.

Reply from Rachael Dow, Care Co-ordinator at Alltogether Care Services

Thank you for your review, I cannot agree enough, the carers are very helpful and friendly.
I am sorry that the morning call times are not what you would like. As I have personally discussed with you, we do everything we possibly can to accommodate the timings you request, unfortunately on some occasions, due to other factors, we cannot accommodate every request we receive.
I would like to thank you for your review again and your kind works about the care and support our fantastic carers provide, I will pass this onto them.

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Review from I E (Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using the service following hip surgery last year. Initially, it was every week, but on my recovery, I reduced the service to every two weeks. I find the employees of the company very courteous and obliging. The standard of work carried out is very good and thorough. Provision of the service
has so far been very reliable, and Covid restrictions are adhered to.

Reply from Rachael Dow, Care Co-ordinator at Alltogether Care Services

Thank you for your positive feedback. We are so pleased we could help you in your recovery and happy to still be assisting to date.

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Review from Abbie R (Daughter of Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are professional and go the extra mile to ensure my mum is happy and comfortable. While ensuring her needs are met they also encourage her to do tasks such as shower on days when she's feeling like she can't be bothered and my mum always feels good for having it done. The carers have built
an amazing relationship with my mum and regularly plan fun activities like music quizzes or pamper days. This is really enjoyable and beneficial to my mum.

Reply from Rachael Dow, Care Co-ordinator at Alltogether Care Services

Thank you, Abbie, for your lovely review. I know the team have built up a bond with your mum and you! They thoroughly enjoy seeing her. It's lovely to see the extra mile the carers go and not because they are asked, it's due to them caring and wanting to make a difference. Thank you again, Abbie, I will feed back to the team.

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Review from Jeannette C (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 94, very intelligent and very independent. Sadly she has increasing difficulty with short term memory loss and mobility issues. She lives alone but was exceptionally reluctant to accept care of any variety. The carers who attend my mum have been wonderful. They are professional and have a
great way of interacting with mum as they jolly her along. It is a massive relief that the same, professional, mature care assistants can attend on a regular basis. This makes a difficult situation a lot easier for us all to deal with.

Reply from Rachael Dow, Care Co-ordinator at Alltogether Care Services

Thank you very much for your lovely review. We pride ourselves on continuity. It is so important that a relationship is built to make a good service become a great service. I know the ladies have thoroughly enjoyed working with mum and look forward to seeing her each week.

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Review from Margaret M (Wife of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Alltogether for 3 weeks and have found the service to be extremely satisfactory. The staff are very friendly, reliable and professional. From experience, these qualities are not demonstrated by all providers.

Reply from Rachael Dow, Care Co-ordinator at Alltogether Care Services

Thank you very much for your review. It is lovely to hear that in the short period of time we have been assisting, we have made such a good impression. The team have enjoyed getting to know you both.

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Review from Y P (Daughter of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether Care have gone out of their way to accommodate Mum's changing needs. The care staff are excellent - cheerful, helpful and extremely professional. I would have no hesitation in recommending them.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you very much for your review. It means so much to us.

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Review from Laura H (Daughter of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care given to my mother since changing care providers earlier this month. She is very calm and much happier and settled. All the carers are so gentle and would do anything for her! - A great experience and I have peace of mind too.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

We are delighted that your mother is settling well with the team. Thank you so much for your review; it means so much to us all.

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Review from Linda M (Daughter of Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time we have used Alltogether Care Services Ltd we have been very pleased with the care provided for my Mother. The staff display a warm, caring nature supporting our family during a difficult time. Each visit is welcomed by my Mother and she has got to know her main carer allowing her
to feel relaxed in this stage in her life. Thank you.

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Review from F F (Friend of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alltogether Care has made so much of a difference to my friend's life. She could not get out of her home without assistance from Alltogether Care, which has made so much of a difference to her mental health as well as her physical health.

Reply from Laureen Kelly, Care Manager at Alltogether Care Services

Thank you very much for taking the time to write a review on behalf of your friend. It really does mean so much to us.

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Review from Susan d (Wife of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already passed on this company's details to friends and colleagues. They are excellent. I feel very relaxed knowing my husband's needs will always be met. They are reliable, treat us both with dignity and respect. We have used other local agencies where it's all about the money and not about
the people. I'd recommend everyone use this company.

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Review from B L (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Altogether Care have been fantastic. We chose to engage this company's services after the services we had received from a company that had been put in place for us. After many complaints, we changed over and it has been the best decision we have made. They are consistent in everything
they do. The kindness and care are second to none and they include my 91-year-old dad in all they do for our 90-year-old mother and find time for a wee chat to ensure he too is ok.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Alltogether Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Alltogether Care Services is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) ) ÷ 135 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alltogether Care Services is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (42)

Meet the Team (9)

Laureen

Laureen Kelly

Job Title: Managing Director

Joined: 2014

As Managing Director I am responsible for overseeing the day-to-day operations of the company.


Delivering high-quality care and support is something I am extremely passionate about and I have extensive experience in the sector.

Nicole

Nicole Mackay

Job Title: HR Manager

Joined: 2017

As a Human Resource Administrator, I support the workforce to deliver high-quality care and support to our service users.


By developing policy and best practices whilst meeting legislative requirements I am passionate about promoting frontline workers within the Health and Social Care Sector.


I have over 10 years of experience in Human Resources and have a CIPD Level 5 Associate qualification in Human Resources Management.

Hinna

Hinna Hussain

Job Title: Recruitment Officer

Joined: 2024

I am responsible for the recruitment of carers for the company. It is my responsibility to ensure I recruit individuals who are passionate about providing high quality care and support to our clients.

Margaret

Margaret Graham

Job Title: Finance Manager

Joined: 2013

As Finance Manager, I am responsible for overseeing the payroll and billing for the company.

Donna

Donna Smith

Job Title: Quality and Development Manager

Joined: 2018

As Quality & Development Manager I am responsible for overseeing Quality Assurance and implementing new IT systems.

Justin

Justin Rusk

Job Title: Training and Development Manager

Joined: 2021

As the Trainer and Development Manager it is my job is to set the standards for all new employees and ensure all of our staff have the support and skills they need to provide a high-quality service to the people we support.

Emma

Emma Friar

Job Title: Care Coordinator

Joined: 2022

As Care Coordinator it is my responsibility to ensure continuity of care, allocating all the care visits to the carers. I work within the office to answer all enquiries and support all the carers who are out and about supporting our lovely clients.

Liz

Liz Cassidy

Job Title: Monitoring Officer

Joined: 2018

As the Monitoring Officer, it is my responsibility to conduct the initial meeting. I will meet potential service users and their family, sit and get to know what matters to them and ensure we create a tailor made care plan together.


I will do an annual review each year to ensure the care plan is up to date and relevant, ensuring that within the year we have helped reach goals and outcomes.

Tracey

Tracey Lister

Job Title: Supervisor

Joined: 2020

As a Supervisor it is my responsibility to maintain a high level of support for all carers. I ensure they are being supported to deliver a high level of care.


Promoting independence and choices within the support is something I am passionate about.

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