Alina Homecare Poole

32-38 Harwell Road, Nuffield Industrial Estate, Poole BH17 0GE
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9.9 48 Reviews
  • Alina Homecare Poole, Poole
Alina Homecare Poole is a high-quality provider of home care services covering Bere Regis, Blandford Forum, Broadstone, Charlton Marshall, Colehill, Corfe Mullen, Dorchester, Ferndown, Hamworthy, Lytchett Matravers, Milborne St Andrew, Merley, Pimperne, Poole, Puddletown, Sandbanks, Shapwick, Spetisbury, Upton, Wareham, West Moors, Wimborne & Wool.

The manager and their care team work tirelessly to give truly person-centred care for individuals who wish to remain living at home for as long as possible.

Staff are selected that have a strong sense of compassion and good past care experience. Candidates then go through a rigorous selection process whereby they are DBS and fully reference checked. Extensive training is then provided.

The dignity and respect of individuals is paramount at all times. They can visit on an hourly basis, overnight or you can have a live-in carer.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Natalie Draper (Registered Manager)

Alina Homecare Poole Reviews (48)

Total of 48, showing 1-20
9.9

Alina Homecare Poole has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years. Over all time Alina Homecare Poole has 48 reviews.

Overall Experience

  • 39
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Date Published

48
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10
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Review from Leona G (Daughter of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently used the Alina home care service for my dad when he came home from hospital. All the carers who visited dad were very good with him. They were all respectful of him and his home and his wishes. And were patient with him. When he needed an ambulance called one of the carers made sure he was
ok and stayed longer to see that he was safe and with paramedics. The daily reports from each visit is a great way to be able to keep a check on the situation and how the visit went. You can check this on the online app, and see what time the visits are set for for the following week.
The manager was always great to communicate with and answer any questions. I would highly recommend this care agency and would use again if needed. Thank you.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for your lovely feedback, i will pass your Kind words onto the team it has been a pleasure supporting Dad.

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Review from Caroline J (Daughter of Client) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signing up with Alina Homecare Poole has been the best decision and mum is so happy with the care she is receiving. From the moment mum met the team, she felt that they genuinely cared about her and that has continued. Alina has also been able to accommodate mum's preferences and my requests and questions
have been responded to quickly and efficiently. Having access to the carer's handover post a visit through the App has been brilliant and so reassuring given none of her family live locally.
I would highly recommend Alina Homecare Poole as a provider of professional and personalised care and who offer a full range of services that can be introduced as needed.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for your kind words and lovely feedback, its amazing to hear what a difference we are making to Mums Life and also giving the Family the Reassurance that Mums ok with you all living so far away. your kind words will be passed onto the Team.

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Review from Samantha O (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone at Alina Homecare Poole for your kindness and understanding towards my Mum and myself.
The carers that have been helping me take care of Mum show her great respect and gentleness.
I am very impressed how the carers very quickly fit in with your routines and family life.
You
all are very professional and dedicated to your work.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

It has been a pleasure Supporting Mum so far, thank you so much for your kind words, I will pass this on to the team.

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Review from Steph J (Daughter of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care plan ASAP, The managers came to our rescue and were able to process the paperwork and start within two days. Fantastic team who are taking such great care of our Dad, showing kindness and compassion to our Mum and generally made the need for carers a happy experience all around. Both
my brother and I are very grateful. Thanks, team.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Such a lovely review thank you for taking the time to complete this for us, it has been an absolute pleasure to support such a lovely couple, the carers really enjoy completing the visits. I will pass your Lovely words on to the team.

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Review from M W (Daughter of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy with the care he receives, and happy with his carers, very reliable and very efficient, would thoroughly recommend this company.
Office staff are efficient in sending out rotas and are very helpful.

Reply from Charlotte Wells, Operations manager at Alina Homecare Poole

Thank you so much for your kind words and recommendation. I will ensure this is passed on to all the team.

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Review from Andrea P (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring companion carers for my mother who suffers from Dementia. We needed some support with care for my mother and contacted Alina Homecare to see what they could offer, we haven't looked back. Mum has settled onto her weekly visits and is happy with her care.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words, it has been a pleasure supporting Mum, I will pass on your kind words to the team.

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Review from T G (Daughter of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such lovely people, so understanding and very professional. Incredibly quick in replies to questions via email and always there at the end of the phone. Not only a great support for an elderly parent but also for a daughter who lives abroad. Thank you very much Alina Homecare for being so supportive
and for loving the job, which you can tell, that you do. Sending all best wishes to you all from Germany.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for such lovely feedback, we are dedicated to providing the best possible care for all of our service users.

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Review from Michael M (Son of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very friendly and efficient, the organisation on the other end of the phone was very responsive and extremely helpful.
Alina Homecare helped ease a very difficult time for our family.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Many thanks for taking the time to leave us such lovely feedback. I will pass your kind words over to the team.

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Review from Kendra W (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina is extremely professional and maintains close contact with me. They schedule regular home visits to obtain feedback and any concerns or requests I may have. I was very impressed with the full details of my condition and the care plan being provided to me.
My regular carers were assigned at my
request and makes my time with them highly efficient. I would highly recommend Alina to anyone needing home health care.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words, it makes me extremely proud to manage such an amazing team who are really passionate about what they do, I will pass your kind words onto the team.

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Review from B B (Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been receiving care from Alina for one month and the care has been excellent. The carers are kind, professional and respectful at all times and I am also delighted with the level of communication which has kept me informed at all times. The team at Poole made me feel very welcome and at
ease, feeling more like family and regularly checking in with me to ensure all is well. I would highly recommend them to anyone.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for your kind words. Reviews like these make us very proud of the service we deliver.

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Review from Ali L (Daughter-in-law of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first contacted, the service manager was extremely helpful friendly, and listened to what we were looking for, I could tell at once that she cared about her and the team getting it right.
When she and a colleague went to visit my mother-in-law my husband was there. They made it very clear it
was what my mother-in-law wanted.
Every query I had was answered promptly, what was promised was delivered and most of all my mother-in-law felt safe with the carers that were sent, they worked with her doing what mattered to her, giving her time in a professional and caring manner.
We now know who to contact if she needs further support.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words, I am extremely proud to manage such an amazing team who dedicate themselves to providing outstanding care. I will pass on your lovely review to the team.

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Review from S W (Daughter of Client) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Alina Homecare has been extremely kind, caring, supportive and knowledgeable. Both the friendly management team and fantastic carers. They are well organised and always take time to provide the best service that they can.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for taking the time to complete a review; I will pass your kind words on to the team.

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Review from J W (Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, happy as more independence.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words and for taking the time to complete this review for us, I will pass your kind words on to the Team.

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Review from Christopher M (Client) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are brilliant.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for taking the time to complete a review for us, I will pass your kind words on to the team.

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Review from Robert M (Husband of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care provided was very good. The carers were friendly, efficient and sympathetic. I should have preferred a regular arrival time so that a routine could be easily established. Similarly, although there was one regular carer for most of the time, occasional new carers were a distraction
to the one cared for.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words and for taking the time to complete this review.

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Review from R H (Husband of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been using Alina HomeCare since the end of March when my wife came home after a lengthy stay in the hospital. My wife often needs a lot of encouragement to face the day, but the carer is excellent; she is very patient and empathetic and has been able to motivate her to get dressed and go
out for a walk etc when my own efforts would have failed to cause me to become very stressed. The company normally sends out a weekly rota so that we know who is coming and when. The carer is very reliable and always on time.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for taking the time to complete this review. I will pass your kind words on to the team.

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Review from Lynne C (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly care team, whom my mother likes. She looks forward to their visits on a regular basis. They have all got to know her requirements without her having to explain them. The only negative which I understand completely is the times on the timetable can change sometimes (only within 40 minutes on
either side of the time slot) which to a 90-year-old, is hard to grasp and accept, especially if on the early side as she likes to be organised and ready and sometimes she’s not. Only minor but I have to go into explanations, the same explanations every time. I worked many years in care so I get it.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for taking the time to complete this review. We will ensure your kind words are passed on to all of the team.

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Review from Tonya C (Niece of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Alina Homecare has been very helpful in arranging care for my auntie, she seems so much happier now since increasing the visits.
One of the carers has been very attentive in solving any issues we have had. Would recommend.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you so much for your kind words. Reviews like these make us very proud of the service we deliver.

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Review from Andy W (Son of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care has been extremely helpful in a very stressful time for my family. The level of care and dedication has been brilliant. The team that looks after my mum is fantastic. The office team are always on call and let you know if there are any problems. Nothing is too much for them. They also take
my mum out on social visits and take her shopping which is invaluable. Well done Alina Care.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for your kind words and for taking the time to complete this review. It's always lovely to hear what a great job we are doing and will pass this on to the team.

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Review from George G (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Minimal service required - lunchtime sandwich. The staff are friendly and efficient. Date/time schedule often received late or not at all.

Reply from Natalie Draper, Branch Manager at Alina Homecare Poole

Thank you for taking the time to complete this review, we appreciate your positive feedback about our staff/team and how well they support you. During recent postal strikes, we took several measures and went out of our way to get rotas to all of our clients. We apologise for any delays and inconvenience over this period.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Alina Homecare Poole is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Alina Homecare Poole is calculated as follows: ( (86 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 90 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Poole is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Natalie

Natalie

Job Title: Branch Manager

Joined: 2022

Natalie is proud to lead her team of dedicated carers, who are committed to delivering the highest quality of care possible for their clients.

Frequently Asked Questions about Alina Homecare Poole

What Type of Services does Alina Homecare Poole offer?

Alina Homecare Poole offers Home Care.

How many Carers does Alina Homecare Poole employ?

Alina Homecare Poole employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Poole to verify any information. View our terms and conditions. Alina Homecare Poole has an Enhanced Service - more info.