Alina Homecare Poole

Alina Homecare has been amazing with my parent. Nothing is too much trouble, lots of support & updates. Very professional, courteous & kind, which has given me so much peace of mind. Can highly recommend. Staff are lovely.

Thank you all so much.

Alina was the only Company in the area prepared to assist us with holiday care for 12 days. The office were very accommodating and changed our times when required for specific days out and returning home, which I felt was exceptional service given we were only clients for a short time. The carers were all very pleasant, chatty and gave us ideas of places to visit which was most helpful. The fact that we have already rebooked to return to the same place next year and Alina have kindly agreed to support us again speaks volumes. I ca't tell you how good it feels to know we have carers already in place. We hope that this may become our go to place for years to come and Alina play a huge part in that decision, we really can't thank them enough.

Hannah and the team at Alina have been great with my Grandma. We initially had 2 visits a day and then gradually upped our visits until my Grandma had to go in to a home.

Hannah or Natalie would always reply really quickly to any query or problem. We only had a few issues with some visits being too late, but most of the time they were good. My grandma liked all the carers that she had and when I visited I met one (Hope) a few times and she was so lovely.

When my Grandma was unsafe at home, Hannah was trying to find overnight carers and anything that could help us out to keep her safe. It was really appreciated

All staff are lovely , they are very caring and also respectful . I am extremely pleased with the service provided. The staff in the office are also very caring and helpful I have had to cancel a few visits due to last minute arrangements but this is never a problem . The Carers feel like family and friends it's so nice to feel safe in their hands . Great job many thanks. X

Have recently had to increase the amount of care that my mum receives. The team at Alina Poole made that straightforward. All the carers I've met have been warm and friendly and most importantly get on really well with my mum.

So far so good,detailed reports received via app provide peace of mind. Not able to add much as I've not met or been at my father's home at the same time as the carer. My enquiries and meetings to arrange car were both professional and pleasant.

We have found all the carers provided by this company to be well trained and extremely helpful , kindly courteous and patient. There have been occasional timing changes and personnel changes which my husband can find upsetting but I totally understand that this is in the nature of a business which is at the mercy of events in both client and staff lives. Not forgetting the problems with weather and traffic conditions. I have found that the office staff have been very helpful and have responded immediately to any changes in requests for care that I have made. We shall certainly continue to use the services of Alina for the foreseeable future.

The manager was always great to communicate with and answer any questions. I would highly recommend this care agency and would use again if needed. Thank you.

I would highly recommend Alina Homecare Poole as a provider of professional and personalised care and who offer a full range of services that can be introduced as needed.

You all are very professional and dedicated to your work.

We needed a care plan ASAP, The managers came to our rescue and were able to process the paperwork and start within two days. Fantastic team who are taking such great care of our Dad, showing kindness and compassion to our Mum and generally made the need for carers a happy experience all around. Both my brother and I are very grateful. Thanks, team.

Office staff are efficient in sending out rotas and are very helpful.

Wonderful, caring companion carers for my mother who suffers from Dementia. We needed some support with care for my mother and contacted Alina Homecare to see what they could offer, we haven't looked back. Mum has settled onto her weekly visits and is happy with her care.

Such lovely people, so understanding and very professional. Incredibly quick in replies to questions via email and always there at the end of the phone. Not only a great support for an elderly parent but also for a daughter who lives abroad. Thank you very much Alina Homecare for being so supportive and for loving the job, which you can tell, that you do. Sending all best wishes to you all from Germany.

Alina Homecare helped ease a very difficult time for our family.

My regular carers were assigned at my request and makes my time with them highly efficient. I would highly recommend Alina to anyone needing home health care.

I have only been receiving care from Alina for one month and the care has been excellent. The carers are kind, professional and respectful at all times and I am also delighted with the level of communication which has kept me informed at all times. The team at Poole made me feel very welcome and at ease, feeling more like family and regularly checking in with me to ensure all is well. I would highly recommend them to anyone.

We now know who to contact if she needs further support.

Everyone at Alina Homecare has been extremely kind, caring, supportive and knowledgeable. Both the friendly management team and fantastic carers. They are well organised and always take time to provide the best service that they can.