Alice Chilton In-Home Care Services Ltd

Alice Chilton were a god send when my mum needed their help. Every member of staff was so caring, friendly and highly competent at providing care. They looked after everything from hygiene, feeding, shopping and dealing with prescriptions and medication. Most impressive was how they coordinated as a team led by Caroline who always knew what was going on, was on top of all aspects of mums care and was a shoulder to cry on when things got worse. Genuinely don't know how we would have coped with mum's final few weeks without Alice Chilton. They were just amazing.

We have been extremely happy with the care and support provided by the team. Every carer who visits our mum is professional, kind, and attentive, making her feel comfortable, safe, and well looked after.

The carers are patient, understanding, and genuinely caring, always taking the time to listen and support her needs.

The admin team has also been incredibly helpful, responsive, and friendly, making arranging visits and communicating any changes seamless and stress-free.

Overall, the team provides a reliable, compassionate, and thoughtful service that gives our family real peace of mind. We are very grateful for the difference they make in our mum's daily life.

We started using the service a few months ago. The care provided is not just about the user themselves, but helped support and take pressure off family members.

From day 1 it was clear the knowledge and experience of the carers and management team was a step above the rest. They took away the headache and uncertainty of what we required and provided a comprehensive package of care. Giving my dad back his independence and providing him with support and confidence to continue living in his own home.

Thank you so very much to all the wonderful Carers and to the Alice Chilton Office Team that make everything run so smoothly.

Being the main carer for my father, who had dementia, my mother and I decided to contact Alice Chiton In-Home Care Services in order to have a few hours respite each week. I found them very approachable from initial contact and very understanding when it came to explaining my fathers needs aswell as our own. Their staff members are very knowledgeable and genuinely empathetic in their approach to my father giving myself and my mother great confidence when going out and leaving them at home.

As a temporary package after a hip replacement it was wonderful. The sleep and confidence I needed was provided at all times and as a result of the excellent support, I was able to function on my own at home after two weeks support. Would highly recommend Alice Chilton and would not hesitate to enlist their support again, if needed in the future.

Mum is 82, in her own home and has Alzheimer's. She is very independent. My sisters and I were concerned by her increased anxiety and low mood. Alice Chilton In-Home Care Services approach is completely person-centred. In December 2024, we had a home visit by a rep, who skilfully listened to us. The rep helped us have this delicate conversation with Mum. She explained services, answered queries and helped us agree a plan - carers visiting 1hr a day, 3 days a week, from January. We no longer feel alone caring for Mum. In the 1st 2 weeks, Mum was resistant to the visits but they kept coming! Speaking to Mum after the visits she spoke of enjoying seeing someone. 2 weeks on Mum is happy about the visits and her general attitude and well-being are much more positive. After months of not feeling up to go shopping, Mum is now up and ready to go when we arrive. This is massive! We're optimistic that the visits will only continue to improve Mum's life and in turn ours. We're all, already feeling much less anxious and more relaxed.

The speed and efficiency with which home support/care was put in place for my mum was fantastic. At the time we didn't know how much Mum would be able to do and all the staff who visited to help and assist her were wonderful in allowing her to remain as independent as possible but safe and understanding. One staff member in particular built up a very quick and positive relationship with my mum, putting her at ease and assisting with the things mum found tricky. We cannot thank Alice Chiltern and all the carers enough. If we ever need help or support in the future you will be our first port of call. Thank you so very much.

Alice Chilton In-Home Care was highly recommended by a close friend. From the moment they arrived, they fitted into our home and we thought very much that the care given to my husband, and also the support for me was excellent. Always on time. No complaints. We are sorry we have had to say farewell, but my husband is in need of health care at present as his health declines.

We needed to find carers for our parents and after meeting a few providers we chose Alice Chilton. We were impressed with their interest in our parents and their immediate understanding of what they needed. The carers gained the trust of our parents quickly despite their initial uncertainty about having strangers in their home. They provided care and support with enthusiasm, patience and most of all concern for our parent's well-being and dignity.

Nothing was too much trouble. I can highly recommend Alice Chilton to anyone who is considering using their services.

I found the company to be professional, caring and efficient. The carers were kind, and sympathetic and carried out their responsibilities brilliantly and with a smile!

My mum needed extra support in the mornings because of declining health and started using Alice Chilton In-Home Care Services. They quickly became indispensable to her morning routine helping with anything and everything she asked them to do. They were always cheerful, reliable, professional and hardworking. I live far away from my mum and it was a great comfort to know how well she was looked after.

I have received this level of care now with two visits per week from two different members of staff. They have always been totally professional, excellent timekeepers and supported me to reach my personal goals, this will hopefully allow me eventually to return to my original lifestyle. Thank you!

Friendly, helpful and reliable. Helps me stay independent. Takes me shopping and helps me shower.

I am extremely impressed with the level of care that my father receives from Alice Chilton. Carers are on time and completed all tasks that have been requested, as well as additional ones as and when needed. Office staff are very responsive to any requests we have. I cannot recommend Alice Chilton highly enough. Do not hesitate to contact them if you need carers.

You employ truly wonderful people. With so much thanks.

The office team provides a backup service and are on hand when needed and the care team on the ground are fantastic.

Initially, it's not always clear what you need to do or what level of support is required and at what point. The staff at Alice Chilton provide excellent support which has enabled us to keep my mother happy and safe in her own home where she wants to be. Priceless.

The team of carers were very attentive to our mother's needs and became a hugely supportive lifeline for us and our mum. Nothing was ever too much and we know how much they really cared for her needs. We were immediately contacted with any concerns and Mum really enjoyed their company.