Alice Chilton In-Home Care Services Ltd

29 The Paddock, Handforth, Wilmslow SK9 3HQ
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10 52 Reviews
  • Alice Chilton In-Home Care Services Ltd, Wilmslow
Alice Chilton has brought together an award winning team with many years’ experience in the domiciliary care sector to provide clients with the very best in-home Personal care, Companionship and Home Help support. They can also provide strategies and support for those with dementia, including Alzheimer’s and respite care.

Their philosophy is simple, they treat everyone as they would wish to be treated and only employ Carers who they would have support and care for themselves and families.

Alice Chilton is an independent, privately funded family business which means they are able to ensure that Care team are paid above industry average rates, holiday pay, mileage, have fair contracts and access to ongoing training and development. By adopting these policies and practices they can ensure they attract the best Care workers to Alice Chilton and that they are valued and rewarded appropriately for the work they do.
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Care Provided by Alice Chilton In-Home Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.50
  • Weekly Live-in Care Fees: from £1400

Prices correct as of 01.04.2025 and are subject to change.

These prices are only a guideline, please contact Alice Chilton In-Home Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Alice Chilton In Home Care Services Ltd

Person in Charge

  • Caroline Howard (Registered Care Manager)

Alice Chilton In-Home Care Services Ltd Reviews (52)

10

Alice Chilton In-Home Care Services Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years.
Over all time Alice Chilton In-Home Care Services Ltd has 52 reviews.

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Reviewer Connection to Alice Chilton In-Home Care Services Ltd
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Total of 52, showing 1-20
Review from T B (Son of Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being the main carer for my father, who had dementia, my mother and I decided to contact Alice Chiton In-Home Care Services in order to have a few hours respite each week. I found them very approachable from initial contact and very understanding when it came to explaining my fathers needs aswell as
our own. Their staff members are very knowledgeable and genuinely empathetic in their approach to my father giving myself and my mother great confidence when going out and leaving them at home.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for sharing your experience. It's good to know that the support we are providing for your father enables both you and your mother to have some respite. Having trust and confidence in our…read more
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Review from Judith R (Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a temporary package after a hip replacement it was wonderful. The sleep and confidence I needed was provided at all times and as a result of the excellent support, I was able to function on my own at home after two weeks support. Would highly recommend Alice Chilton and would not hesitate to enlist
their support again, if needed in the future.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review. Delighted to hear that you felt confident with the support and our team which helped to aid your recovery. Temporary clients are just as important to us and we're pleased…read more
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Review from Jane J (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is 82, in her own home and has Alzheimer's. She is very independent. My sisters and I were concerned by her increased anxiety and low mood. Alice Chilton In-Home Care Services approach is completely person-centred. In December 2024, we had a home visit by a rep, who skilfully listened to us. The
rep helped us have this delicate conversation with Mum. She explained services, answered queries and helped us agree a plan - carers visiting 1hr a day, 3 days a week, from January. We no longer feel alone caring for Mum. In the 1st 2 weeks, Mum was resistant to the visits but they kept coming! Speaking to Mum after the visits she spoke of enjoying seeing someone. 2 weeks on Mum is happy about the visits and her general attitude and well-being are much more positive. After months of not feeling up to go shopping, Mum is now up and ready to go when we arrive. This is massive! We're optimistic that the visits will only continue to improve Mum's life and in turn ours. We're all, already feeling much less anxious and more relaxed.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review of our services. I am very pleased to hear about your experience from the initial consultation through to the support for your mum by our care team. It is also great to hear…read more
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Review from J K (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The speed and efficiency with which home support/care was put in place for my mum was fantastic. At the time we didn't know how much Mum would be able to do and all the staff who visited to help and assist her were wonderful in allowing her to remain as independent as possible but safe and understanding.
One staff member in particular built up a very quick and positive relationship with my mum, putting her at ease and assisting with the things mum found tricky. We cannot thank Alice Chiltern and all the carers enough. If we ever need help or support in the future you will be our first port of call. Thank you so very much.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
We are very pleased to read your positive review and comments about the support we have provided for your mum. Particularly good to hear that we were able to respond with speed and efficiency. Best…read more
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Review from L S (Wife of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alice Chilton In-Home Care was highly recommended by a close friend. From the moment they arrived, they fitted into our home and we thought very much that the care given to my husband, and also the support for me was excellent. Always on time. No complaints. We are sorry we have had to say farewell,
but my husband is in need of health care at present as his health declines.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review, it is good to know that the support we provided met the needs of both you and your husband. It has been our pleasure to support him and we all send you both our best wishes…read more
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Review from Mark C (Son of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed to find carers for our parents and after meeting a few providers we chose Alice Chilton. We were impressed with their interest in our parents and their immediate understanding of what they needed. The carers gained the trust of our parents quickly despite their initial uncertainty about having
strangers in their home. They provided care and support with enthusiasm, patience and most of all concern for our parent's well-being and dignity.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
So pleased to read your review about the support for your parents; enthusiasm, patience and dignity are the words that stand out. Thank you for taking the time to share your experience.
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Review from Richard C (Son of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became increasingly immobile and Alice Chilton was a great help in enabling him to continue living in his own home before he had to move to a care home.
Regular visits of three times a day provide support with getting dressed, meals and cleaning. The carers were excellent, with particular
mention to one lady, who was his favourite. As much as anything, they brought warmth and companionship which really helped with his mood.
Nothing was too much trouble. I can highly recommend Alice Chilton to anyone who is considering using their services.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Pleased to read your feedback on the support we have provided for your father. Particularly the warmth and companionship which helped with his mood and that nothing was too much trouble. Thank you for…read more
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Review from S J (Client) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the company to be professional, caring and efficient. The carers were kind, and sympathetic and carried out their responsibilities brilliantly and with a smile!
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review of our services. Pleased to hear that you found the support you received caring and professional and the team were cheerful too.
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Review from Sarah H (Daughter of Client) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed extra support in the mornings because of declining health and started using Alice Chilton In-Home Care Services. They quickly became indispensable to her morning routine helping with anything and everything she asked them to do. They were always cheerful, reliable, professional and hardworking.
I live far away from my mum and it was a great comfort to know how well she was looked after.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review. Pleased to hear your positive comments about the support we have provided for your mum. We know how important it is when family members are not close by to have trust and…read more
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Review from Hazel L (Client) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a consultation with the resident care manager from Alice Chilton I quickly realised that this company was different and they actually listened and could meet my specific needs.
They seemed to understand that although I had debilitating injuries sustained after an accident, I wanted and needed
to develop my independence with very clear goals.
I have received this level of care now with two visits per week from two different members of staff. They have always been totally professional, excellent timekeepers and supported me to reach my personal goals, this will hopefully allow me eventually to return to my original lifestyle. Thank you!
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review of our services. I am pleased to hear that we have been able to support you to reach your personal goals and that you have had a positive experience from the initial…read more
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Review from P L (Client) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful and reliable. Helps me stay independent. Takes me shopping and helps me shower.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your response and pleased that you're remaining independent with our support.
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Review from H K (Daughter of Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed with the level of care that my father receives from Alice Chilton. Carers are on time and completed all tasks that have been requested, as well as additional ones as and when needed. Office staff are very responsive to any requests we have. I cannot recommend Alice Chilton highly
enough. Do not hesitate to contact them if you need carers.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for taking the time to write a review for us and the recommendation of our services, it is very much appreciated.
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Review from Iain T (Son of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move Mum was not taken lightly and was made much more difficult because of the outstanding care and support she received from the team that looked after her.
Over the last year and a bit we have got to know the carers and have nothing but praise and
admiration for the way they have
conducted themselves when we have been present and when we have not, particularly at those points of crisis and loss. They have been wonderful and I'm sure will continue to be so.
Thanks again for the help, understanding and care from all at Alice Chilton, you made what at the time we thought would be a traumatic and painful change in our parents' lives into one that was supportive, caring, loving and at times joyous and laughter filled.
We have so many more happy memories because of what you all enabled.
You employ truly wonderful people. With so much thanks.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for taking the time to write a review for your mum's support. It is so good to know that we've made a potentially difficult time a little lighter. I'll certainly pass on your lovely comments…read more
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Review from Lisa W (Daughter of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alice Chilton In-Home Care Services Ltd has supported Mum for the last two and half years, after dealing with other care companies Alice Chilton sits in a league of its own. The whole team are there to support Mum in whichever way they can, the care team is professional, understanding and have great
empathy when dealing with clients who wish to live as independently as they can in their own homes.
Old age comes to us all and unfortunately, the current care system in place is not always as hoped when the unexpected happens, taking away people's dignity, independence and the way they wish to live becomes impossible without having supportive care. Alice Chilton does this in bucket loads. Their priority is the client but also understanding that the client's family need that support as well at a time which is changing families' lives.
The office team provides a backup service and are on hand when needed and the care team on the ground are fantastic.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Delighted to read your review about the support we have provided for your mum. It is great to hear the feedback about our care team and also important to know that you have received the backup and…read more
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Review from C Z (Daughter of Client) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When dementia strikes a loved one, it not only affects the person but also their entire family.
Initially, it's not always clear what you need to do or what level of support is required and at what point. The staff at Alice Chilton provide excellent support which has enabled us to keep my mother happy
and safe in her own home where she wants to be. Priceless.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review. We know how important it is for people to stay in their own homes, even with a dementia diagnosis. It is good to hear that you are happy with the support we are providing…read more
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Review from Amy S (Mother of Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of carers were very attentive to our mother's needs and became a hugely supportive lifeline for us and our mum. Nothing was ever too much and we know how much they really cared for her needs. We were immediately contacted with any concerns and Mum really enjoyed their company.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review, it is appreciated. It's good to know that we've been able to provide support for the family too - we know how important this aspect is too.
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Review from Mark J (Son of Client) published on 4 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alice Chilton have been providing care for my father (who's in his early 90s) for almost two years and this support has enabled him to stay living in his own home. The carers are all superb and always have time to have some "banter" with Dad, which I know he enjoys. They often go "above and beyond"
what we expected of a care company and, whilst it wouldn't be right to mention specific instances, this has made all the difference. The staff really do care about their clients and offer so much more than the basic requirements. Knowing that Dad is being looked after by Alice Chilton gives real peace of mind to me and my sister and we do not believe that we could have found a better care company.
If you're looking for a care provider I would, without hesitation, recommend Alice Chilton.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you so much for taking the time to write a review of the services we are providing for your father. I am delighted to hear that we go "above and beyond" and we appreciate your recommendation.
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Review from Cath C (Daughter-in-law of Client) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After much searching and family discussion, we approached Alice Chilton to discuss the provision of care to my mother-in-law. The carer(s) have seamlessly fitted into the role. August was a challenging period for the family with sickness and many people coming and going to provide respite care whilst
my partner and I had a holiday. All the extended family commented on how helpful the carer was and how she just got on with what was required without prompting. Importantly, the carer has developed a positive and respectful relationship with my mother-in-law and has demonstrated the ability to provide compassionate care on many occasions. The carer can assess whether my mother-in-law is able to have a wash and get dressed and when it is important to wait and have a cup of tea before doing anything. I would recommend Alice Chilton with full confidence.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for taking the time to write a review, we also thank you for your recommendation of our services. It was so good to hear about the positive and respectful relationship that has been built…read more
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Review from Shahana K (Daughter of Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful and so impressed with the care and the service provided by Alice Chilton. My mum came into their care when she was going through an assessment for dementia. Her symptoms have worsened quickly over the months that Alice Chilton have been involved and they have been so supportive the
whole way. My mum loves the carers' visits and is always so happy when they have been. She mentioned each one's personality and is visibly happier after they call (even if she can't remember they have been). They do everything we need them to do, but they also sing with her, dance to the music, watch a bit of TV and are companions which is what she needs. Everyone is invested in my mum's needs and we have regular communication with the team. They are always on hand to help and are flexible with the care they provide, tweaking it to ensure it meets mum's needs as her condition changes. I am so grateful for their support as they really put my mind at rest knowing they are there to help.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review of our services. We are very pleased to have such feedback and hear the positive comments about the support we have been providing your mum, particularly nice to hear that…read more
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Review from P B (Client) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service and professionalism of Alice Chilton. We have used the company for short-term needs and now have support for long-term care. We were recommended to Alice Chilton by friends who had used their excellent services. In these difficult days for social care support, it
is nice to be able to rely on Alice Chilton and their staff.
Reply from Karen Perry, Founder at Alice Chilton In-Home Care Services Ltd
Thank you for your review and for recommending our services, it is also good to know you were recommended to us by your friends.
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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Alice Chilton In-Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Alice Chilton In-Home Care Services Ltd is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alice Chilton In-Home Care Services Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (7)

Caroline

Caroline Howard

Job Title: Registered Care Manager Joined: 2014

Caroline has been with Alice Chilton In-Home Care Since 2014, working initially as part of the care team, promoted in 2016 to Care Supervisor and in June 2023 promoted to Registered Care Manager.


Qualified to Levels 3 and 5 in Health & Social Care Caroline is an exceptional Care Professional with years of knowledge and practical experience too. She is a Medication Train the Trainer.

Mark

Mark Bushell

Job Title: Resource Manager Joined: 2014

Mark has worked in health and social care since 2008. He joined Alice Chilton In-Home Care in 2014 having previously worked as a Care Coordinator for a national domiciliary care company. His background combines over 25 years of managerial, customer service and operational experience all of which have enabled him to make a success of his role and receive a national award for best Care Coordinator.

Freya

Freya

Job Title: Care Supervisor Joined: 2018

Freya joined Alice Chilton In-Home Care Services Limited in 2018 to provide Home Help, Personal Care and Companionship support. As Care Supervisor Freya will develop her knowledge and experience within the sector and work towards the Level 5 Diploma in Health & Social Care. Freya works alongside our Registered Care Manager, supports the care team, clients and family members and she continues to provide hands-on care in the community. Freya is a Medication Train Trainer and has also worked within the NHS as a Health Care Assistant.

Helen

Helen Whitelegg

Job Title: Office Administrator Joined: 2023

Helen is our Office Administrator, providing support to our management team, carers and clients too.


She has worked in Health and Social Care since 2017, most recently as a Finance and Recruitment Administrator for a local domiciliary care provider; she also has ‘hands-on’ care experience.


Helen has gained NVQ qualifications in Business & Administration and Health & Social Care. Her knowledge, skills and experience complement that of our existing in-house team.

Christine

Christine Kitchen

Job Title: Senior Carer Joined: 2016

Christine has been with Alice Chilton In-Home Care since 2016, she is a knowledgeable and highly experienced care professional. Christine provides hands-on care and support for our clients, she also mentors new members of the team and provides on-call support at weekends for both carers and clients. Christine is currently working towards the Level 3 Health & Social Care Diploma, this qualification certifies you as a senior care worker in the UK.

Jacqui

Jacqui

Job Title: Senior Carer Joined: 2018

Jacqui joined the company in December 2018. Prior to working in the home care sector Jacqui was a qualified RGN (Registered General Nurse) going on to become a Theatre Nurse Practitioner. She is also a Medication Train the Trainer for Alice Chilton to assist with medication questions and queries. Jacqui’s nursing and home care experience is a great addition to the Senior Team.

Alice

Alice Kershaw

Job Title: Senior Carer Joined: 2025

Alice started working for Alice Chilton in May 2025 after working for the NHS as a healthcare assistant. She achieved her level 3 in Health and Social Care in 2023.
Alice had never worked in homecare before and is enjoying her time working in the community.

Frequently Asked Questions about Alice Chilton In-Home Care Services Ltd

What Type of Services does Alice Chilton In-Home Care Services Ltd offer?

Alice Chilton In-Home Care Services Ltd offers Home Care.

How many Carers does Alice Chilton In-Home Care Services Ltd employ?

Alice Chilton In-Home Care Services Ltd employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alice Chilton In-Home Care Services Ltd to verify any information. View our terms and conditions. Alice Chilton In-Home Care Services Ltd has an Enhanced Service - more info.