We are very pleased with the service and professionalism of Alice Chilton.P B(Client / Service User)



We are very pleased with the service and professionalism of Alice Chilton.P B(Client / Service User)



Alice Chilton has brought together an award winning team with many years’ experience in the domiciliary care sector to provide clients with the very best in-home Personal care, Companionship and Home Help support. They can also provide strategies and support for those with dementia, including Alzheimer’s and respite care.
Their philosophy is simple, they treat everyone as they would wish to be treated and only employ Carers who they would...
Care Provided by Alice Chilton In-Home Care Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £29.50
- Weekly Live-in Care Fees: from £1,400
Prices correct as of 01.04.2025 and are subject to change.
Contact Alice Chilton In-Home Care Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
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Good to Know
Owner
- Alice Chilton In Home Care Services Ltd
- Private Owned
Person in charge
- Caroline Howard (Registered Care Manager)
Alice Chilton In-Home Care Services Ltd Reviews (56)
Alice Chilton In-Home Care Services Ltd has a Review Score of 9.7 (9.7) out of 10, based on 9 reviews in the last 2 years.
Over all time Alice Chilton In-Home Care Services Ltd has 56 reviews.
We have used Alice Chilton since May 2018 after my wife returned from hospital having had a brain haemorrhage/stroke. She has poor mobility which has been exacerbated by an eye occlusion which has severely affected her sight in her left eye. All the carers, some, in particular, have been very attentive and given help to cope with her problems in a kind and understanding way and rather than being just carers, have treated her as a friend showing concern rather than pity. Marvellous for her morale.
Thank you for taking the time to complete a review for us, it is much appreciated. We are pleased to hear that the support received is kind and understanding.
We have had to rely on Alice Chilton for various emergencies and they have always stepped up to help and to remain calm. The managers and the staff are really charming and helpful. They have made my Mum live independently for longer than we expected. A great company!
Thank you for your review, great to know that we've been able to help your mum live safely at home for longer and that you're pleased with the management support too.
This is the best care agency I have ever been with.
Thank you so much for looking after me so well.
Thank you for your review of our care service. We are delighted to hear that we’re delivering support in line with your expectations. If there are any areas of your support you would like to discuss then please don’t hesitate to contact us.
The carer has been excellent and adapted very quickly to my husband's needs. She has been very easy to have around and has been a great support to me and a great help in every way.
Thank you for taking the time to complete a review for us, your feedback is appreciated and always very helpful.
Happy service.
We appreciate you taking the time to complete the review and thank you for your feedback. As ever if there are any aspects of the support you would like to discuss then please do not hesitate to contact me.
Alice Chilton has been providing care for their client for at least four years. Their priority in providing first-class care is second to none. Their carers perform their tasks with care and consideration to their clients. Their enthusiasm and willingness is a credit to them and the agency.
Thank you for your feedback. We are delighted to hear your comments and that after four years we are still providing the same high level of care.
They provide an exemplary service.
Thank you for taking the time to review our service. We are delighted that you are pleased with the support and that the relationship with the management team is working well for you.
My mum has regular carers who she describes as friends. They provide a professional service. I would recommend Alice Chilton to anybody needing home care.
Delighted with the service provided. All staff very caring and supportive. Very reliable and trustworthy. Easy to deal with. Excellent service. Billing clean and concise. Highly recommended.
Thanks, Robert, for taking the time to complete, it's much appreciated and thank you for your recommendation.
The concern, provision dignity and organised care by Alice Chilton In-Home Care in aiding my mother meant she could remain at home. I cannot thank them enough from the management to the actual carers. They were outstanding. Thank you.
Thanks Chris for your kind words, it's really appreciated and I will pass your comments to the whole team. Best wishes from everyone at Alice Chilton.
I cannot rate highly enough the carers, as I know my mum isn't the easiest person to get along with but they have the patience of a saint with her and it is fantastic that there is someone on hand from the office out of hours, always to communicate back to me immediately if there are any problems.
Alice Chilton has been first class from the start, very professional, lovely office staff and carers. They are providing great care and knowing that my mum never wants to go into a home, I’m so relieved that as time goes on, Alice Chilton can be there 24/7 for her.
If anybody is looking for a care company in Handforth and nearby areas, in my opinion, I would suggest not to look at any other company than Alice Chilton and I wish I had found them first.
Thank you Heidi for taking the time to complete a survey for us, we're delighted to hear that you and your mum are happy with the service we provide. Best wishes, Karen
Their caring is compassionate, professional and reliable. They have never routinely let us down and always there in an emergency.
Always accommodating if possible and don't give unrealistic promises.
Personal care is given with encouragement, privacy and dignity and changes with the service users needs.
They have become part of our friends and family. Special.
Having support from Alice Chilton In-Home Care Services Ltd has meant my wife of 60 years and I are able to stay at home together with no need for support.
The team genuinely care and have compassion. They go out of their way to make my wife comfortable and are 100%. They are my dream team!
My elderly Aunt lives alone, some considerable distance from other family members. She needs assistance with day to day living but is determined to remain independent and in her own home for as long as possible.
When I contacted Alice Chilton they completely understood not only my Aunt's needs but also my feelings at being unable to care more for her myself, due to distance.
The whole staff, from managers to carers take pride in the service they provide and treat their clients like their own family members. Nothing is too much trouble and they are always available to discuss any concerns or issues you may have. They don't rush their visits or make you feel as if they are too busy to help.
In my opinion, they are a truly caring care service.
Thank you for your comments, it's a pleasure to support your Aunt.
Staff are given the time and have the dedication and skills to offer a really high level of service. The quality provided was exceptional and made it possible for our relative to remain in her own home despite her terminal illness. We feel that the carers became like family friends, whilst at the same time remaining totally professional in carrying out their duties.
I have a carer who assists me to shower twice a week. I like that I get the same carer for every call. If I need to ring Alice Chilton for anything they are always very helpful. If my carer is sick or on holiday they let me know who will be coming and it's usually the same on who has showered me before.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 March 2019- Caring Good
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Awards / Recognitions (4)
- Recipient: Alice Chilton In-Home Care Services LtdDate: Thursday 30 Apr 2020
- Recipient: Alice Chilton In-Home Care Services LtdDate: Thursday 01 Nov 2018
- Recipient: Alice Chilton In-Home Care Services LtdDate: Monday 06 Nov 2017
Meet the Team (7)
Caroline has been with Alice Chilton In-Home Care Since 2014, working initially as part of the care team, promoted in 2016 to Care Supervisor and in June 2023 promoted to Registered Care Manager.
Qualified to Levels 3 and 5 in Health & Social Care Caroline is an exceptional Care Professional with years of knowledge and practical experience too. She is a Medication Train the Trainer.
Mark has worked in health and social care since 2008. He joined Alice Chilton In-Home Care in 2014 having previously worked as a Care Coordinator for a national domiciliary care company. His background combines over 25 years of managerial, customer service and operational experience all of which have enabled him to make a success of his role and receive a national award for best Care Coordinator.
Freya joined Alice Chilton In-Home Care Services Limited in 2018 to provide Home Help, Personal Care and Companionship support. As Care Supervisor Freya will develop her knowledge and experience within the sector and work towards the Level 5 Diploma in Health & Social Care. Freya works alongside our Registered Care Manager, supports the care team, clients and family members and she continues to provide hands-on care in the community. Freya is a Medication Train Trainer and has also worked within the NHS as a Health Care Assistant.
Helen is our Office Administrator, providing support to our management team, carers and clients too.
She has worked in Health and Social Care since 2017, most recently as a Finance and Recruitment Administrator for a local domiciliary care provider; she also has ‘hands-on’ care experience.
Helen has gained NVQ qualifications in Business & Administration and Health & Social Care. Her knowledge, skills and experience complement that of our existing in-house team.
Christine has been with Alice Chilton In-Home Care since 2016, she is a knowledgeable and highly experienced care professional. Christine provides hands-on care and support for our clients, she also mentors new members of the team and provides on-call support at weekends for both carers and clients. Christine is currently working towards the Level 3 Health & Social Care Diploma, this qualification certifies you as a senior care worker in the UK.
Jacqui joined the company in December 2018. Prior to working in the home care sector Jacqui was a qualified RGN (Registered General Nurse) going on to become a Theatre Nurse Practitioner. She is also a Medication Train the Trainer for Alice Chilton to assist with medication questions and queries. Jacqui’s nursing and home care experience is a great addition to the Senior Team.
Alice had never worked in homecare before and is enjoying her time working in the community.
Frequently Asked Questions about Alice Chilton In-Home Care Services Ltd
How many Carers does Alice Chilton In-Home Care Services Ltd employ?
Alice Chilton In-Home Care Services Ltd employs 44 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alice Chilton In-Home Care Services Ltd to verify any information. View our terms and conditions. Alice Chilton In-Home Care Services Ltd has an Enhanced Service - more info.