Hallam24 Healthcare

"carers" who don't even know how to put bread in a toaster. The only good thing is punctuality, but that is only because of the influx of international people to cover calls so the money keeps flowing in, without the proper training to cover the Care Act 2014, something this company should read up on and digest in full. I would suggest to users (the people who actually employ this company not the other way around) that you deal with them as little as possible over the phone as this is where they twist what was actually said on the phone. No doubt the reply on here will be the usual gaslighting. Get FOI's from Social Services!

didn't happen, the times of the calls differed and sometimes there were 11 different carers in a week. This caused much confusion and she became really anxious. My mother is also afraid of male carers and didn't like them doing personal care but Hallam24 stated they could not promise female carers. The language barrier was also a problem as my mother could not understand what the carers were saying to her. There was very little conversation/interaction with my mother and they sat in the kitchen on their visits. (5 times daily).

However, after 4 months of my constant complaints to Hallam24 Healthcare and a meeting with the area manager, my concerns were addressed, the service did improve and the care was much more consistent.

after lie from both the staff and management then this is the care company for you. I wouldn't let Hallam24 look after my goldfish! Thankfully, my parent has now moved to a wonderful company whose staff treat her with the respect, dignity and care that she deserves. It's a shame I can't give minus stars because this company does not even come close to scoring any. One of the worst experiences of our lives.

are wonderful people. However, after complaining about not having carers turn up, complaining to their governing body the CQC (who are now investigating my complaint) which also includes one carer thinking that I was asleep so saying in the logbook she’d done her job but was actually only in the house less than two minutes. No phone calls to tell you you were not getting a carer, being told by the new management that I’d had a carer and turned them away on one occasion ( I have CCTV) so I told them I’d complained on Monday and guess what on the Wednesday, I was off their books. So think twice, the girls are fab, management is ruthless.

2 hourly warm drink she used to make herself and get out of her chair due to Covid fatigue. Each day she has got stronger and required less intervention from the ladies and today although it was 3 am she managed to get herself up and downstairs, make her breakfast and drink and eat it all and even wash her pots.
This is due to the dedication of the team to get her to remember the function that she had before she went into hospital. As a family, we are very grateful and we couldn't have cared for Mum in-between visits without their support. Thank you

smoothly as possible. I’ve not met all the carers as yet but the ones I have met have been enthusiastic, kind and friendly. Two particular carers who work really well together have touched my heart showing such kindness and empathy towards my parents especially my dad, who in a moment of confusion, they calmed and comforted him when I couldn’t be there, this is what I call caring. Keep up the good work!

of 6 months, they have arrived on time on very few occasions, consistently arriving between 1 1/2 to 2 hours late which causes great distress to my fragile mother in law. The communication between management and carers is dreadful, we have lost all confidence in the company.
We have complained many times to both Hallam 24 and the Council but are getting nowhere. Today the carers will be over 3 hours late which was not communicated to us to allow for alternative arrangements, we had to call them. They are dealing with elderly and vulnerable people and as a family, we are very concerned about ongoing issues plus lack of communication between management and staff.

hours is not acceptable.

praise them enough for all their work and the unsociable hours they worked - they need a medal.

that they were visited 3 times a day was invaluable. Both my sister and I live a distance away and we have felt very confident that if there were any concerns the carers would contact us. Having the same 3-4 carers on a regular basis meant that my parents were familiar with them and although they may not have remembered their names they always appeared to enjoy their calls. Sadly the care package finished this week with the sudden passing of my Dad, but again at this very stressful and difficult time, they were there for my mum and also were very supportive of me. A very heartfelt thank you.

dramatically since moving to Hallam24 Healthcare. The team are a real credit to Hallam24 Healthcare, nothing is ever too much. Thank you all.

safe and is smiley when the carers come. The carers are usually quite punctual - we know when to expect them and they will tailor their calls to fit in with hospital appointments.
For me, they are a second port of call, from whom I can get an opinion when I am worried about my mum as well as helping with all the practicalities of caring for her.