Hallam24 Healthcare

12B Station Road, Chapeltown, Sheffield S35 2XH
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5.4 19 Reviews
  • Hallam24 Healthcare, Sheffield
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Care Provided by Hallam24 Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hallam24 Healthcare Ltd
  • Person in charge
  • Success Mugwidi (Manager)
Are you the Owner/Manager of Hallam24 Healthcare? View your Advertising Options

Hallam24 Healthcare Reviews (19)

5.4

Hallam24 Healthcare has a Review Score of 5.4 (5.391) out of 10, based on 4 reviews in the last 2 years. Over all time Hallam24 Healthcare has 19 reviews.

Overall Experience

  • 10
  • 4
  • 1
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  • 3

Date Published

19
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4
15

Review from C K (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This review is for the past 12 months. The standard of "care" has dropped to below ground level for this company. Complaints are not dealt with in the manner for which intended and standard excuses are given out every time. The so-called management seems to cover their own rear ends and employ some
"carers" who don't even know how to put bread in a toaster. The only good thing is punctuality, but that is only because of the influx of international people to cover calls so the money keeps flowing in, without the proper training to cover the Care Act 2014, something this company should read up on and digest in full. I would suggest to users (the people who actually employ this company not the other way around) that you deal with them as little as possible over the phone as this is where they twist what was actually said on the phone. No doubt the reply on here will be the usual gaslighting. Get FOI's from Social Services!

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Review from Jacqueline A (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm not really happy with the service provided by Hallam24 Healthcare. Although the carers were reasonably good, my mother did not receive the care that was promised at her initial assessment. Due to severe dementia, we were promised no more than 4 different carers per week, at specific times. This
didn't happen, the times of the calls differed and sometimes there were 11 different carers in a week. This caused much confusion and she became really anxious. My mother is also afraid of male carers and didn't like them doing personal care but Hallam24 stated they could not promise female carers. The language barrier was also a problem as my mother could not understand what the carers were saying to her. There was very little conversation/interaction with my mother and they sat in the kitchen on their visits. (5 times daily).


However, after 4 months of my constant complaints to Hallam24 Healthcare and a meeting with the area manager, my concerns were addressed, the service did improve and the care was much more consistent.


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Review from C M (Daughter of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you like your carers to turn up at whatever time they please (if at all), have PPE and cigarette butts thrown all over your garden and driveway, cutlery and crockery unwashed and put back in the cupboards dirty, the wrong incontinence pads used leading to soaked bedding, illnesses ignored and lie
after lie from both the staff and management then this is the care company for you. I wouldn't let Hallam24 look after my goldfish! Thankfully, my parent has now moved to a wonderful company whose staff treat her with the respect, dignity and care that she deserves. It's a shame I can't give minus stars because this company does not even come close to scoring any. One of the worst experiences of our lives.

Reply from Amanda Hird, Branch Manager at Hallam24 Healthcare

We are sorry to hear about your experience as we strive to provide an outstanding quality of care and improve the service users' experience wherever possible. I would just like to add that the experiences that you have stated are not all completely accurate and were addressed at the time your concerns were raised, some of which were found to be unfounded. Once again we are sorry that you feel that our service did not meet your expectations and wish you all the very best for the future.


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Review from P C (Daughter of Client) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 98-year-old father receives wonderful care.
His carers are professional, caring, punctual and totally spoil him. Our family are more than happy, more importantly, he is happy and looks forward to their visits. We would recommend Hallam24 Healthcare to anyone. Nothing is too much trouble.

Reply from Amanda Hird, Branch Manager at Hallam24 Healthcare

Thank you so much for your kind words. We are glad to be a part of your father's care and well-being. We will ensure that your feedback gets to the care staff and I am sure they will continue to deliver a service that meets your dad's needs completely. Much appreciated.


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Review from Toni J (Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I’m so sad to be writing this review. Firstly I would like to thank all the wonderful staff that has looked after me during the worst time in my life. I’ll be honest at 53 years old I wasn’t very happy that I would be in a position to be needing carers but four of my carers made it a lot easier they
are wonderful people. However, after complaining about not having carers turn up, complaining to their governing body the CQC (who are now investigating my complaint) which also includes one carer thinking that I was asleep so saying in the logbook she’d done her job but was actually only in the house less than two minutes. No phone calls to tell you you were not getting a carer, being told by the new management that I’d had a carer and turned them away on one occasion ( I have CCTV) so I told them I’d complained on Monday and guess what on the Wednesday, I was off their books. So think twice, the girls are fab, management is ruthless.

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Review from Gabrielle M (Daughter of Client) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum came out of hospital on Friday 2nd July after being treated for Covid the staff have been fantastic, they have been so caring, patient and tentative towards Mum as she had lost all function to be able to brush her teeth, wash, brush her hair, get dressed, prepare breakfast or even her usual
2 hourly warm drink she used to make herself and get out of her chair due to Covid fatigue. Each day she has got stronger and required less intervention from the ladies and today although it was 3 am she managed to get herself up and downstairs, make her breakfast and drink and eat it all and even wash her pots.
This is due to the dedication of the team to get her to remember the function that she had before she went into hospital. As a family, we are very grateful and we couldn't have cared for Mum in-between visits without their support. Thank you

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you so much for your kind words. We are glad to be a part of your mum's recovery and well-being. We will ensure that your feedback gets to the ladies and I am sure they will continue to deliver a service that meets your mum's needs completely. Much appreciated.


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Review from Kay G (Daughter of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been with Hallam24 for a couple of weeks but up to now, it’s been a positive experience. With any change of provider, teething problems are expected, but I feel that both the management and care staff have done their best to help the transition for my parents, who both have dementia, to run as
smoothly as possible. I’ve not met all the carers as yet but the ones I have met have been enthusiastic, kind and friendly. Two particular carers who work really well together have touched my heart showing such kindness and empathy towards my parents especially my dad, who in a moment of confusion, they calmed and comforted him when I couldn’t be there, this is what I call caring. Keep up the good work!

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you so much for your kind words. We really appreciate your feedback as this helps us improve the way we deliver our services. We will make sure that our team is made aware of your kind feedback. Best regards.


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Review from Marie S (Daughter-in-law of Client) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, our experience with Hallam 24 has been dreadful. Whilst the ladies who visit are kind and considerate the arrival times for care are ridiculous. We have spoken to Hallam 24 on a regular basis, they keep assuring us they can and will meet with our requested times but so far over a period
of 6 months, they have arrived on time on very few occasions, consistently arriving between 1 1/2 to 2 hours late which causes great distress to my fragile mother in law. The communication between management and carers is dreadful, we have lost all confidence in the company.
We have complained many times to both Hallam 24 and the Council but are getting nowhere. Today the carers will be over 3 hours late which was not communicated to us to allow for alternative arrangements, we had to call them. They are dealing with elderly and vulnerable people and as a family, we are very concerned about ongoing issues plus lack of communication between management and staff.

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you for taking time to offer honest feedback on your experience with Hallam24. We take your views very seriously and we are very concerned that your efforts to have your concerns addressed were not done in a timely manner. Thank you for appreciating our carers who deserve nothing but praise as frontline staff. We will aim to improve our communication under our continuous service improvement targets. We hope your experience will get better going forward and a member from the senior management is going to contact you for a review and learn from the whole experience.


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Review from Valerie E (Daughter of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies are pleasant, friendly and on the whole, do a good job.
However, timings are rubbish. I fully understand personnel letting you down at short notice, but inconsistency in time is frustrating, to say the least. Please ask all carer to telephone/text if going to be 15-mins late. An hour/two
hours is not acceptable.

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you for your valued feedback on how care is being delivered to your loved one. We take all feedback seriously and we will ensure that the call timings are revisited as a priority and the communication improves. We are pleased to note that you are happy with the staff attitude and level of competence. We always aim to improve the way we do things, we do really appreciate your feedback. Thank you once again.


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Review from M B (Wife of Client) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, all my husband's carers, I found, were caring and treated him with the care and dignity required. Nothing was too much trouble and we found them very helpful. He looked forward to their visits and enjoyed the chats which, in his condition, (end of life) were excellent. I cannot
praise them enough for all their work and the unsociable hours they worked - they need a medal.

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you so much for your kind words. Indeed, all carers deserve medals. They are special people.


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Review from Louise (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hallam 24 have provided care for my parents for the past 14 months. They have been so caring and considerate and extremely respectful. They have at times done little more than check in on them and had a chat with them as they were both trying to maintain a degree of independence, but the reassurance
that they were visited 3 times a day was invaluable. Both my sister and I live a distance away and we have felt very confident that if there were any concerns the carers would contact us. Having the same 3-4 carers on a regular basis meant that my parents were familiar with them and although they may not have remembered their names they always appeared to enjoy their calls. Sadly the care package finished this week with the sudden passing of my Dad, but again at this very stressful and difficult time, they were there for my mum and also were very supportive of me. A very heartfelt thank you.

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you so much for your kind words and we hope that you and your family find comfort during this difficult time. We will make sure that the care team receives your heartfelt gratitude.


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Review from J E (Daughter of Client) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving care from this company. I can not be any happier as my mum is so happy with two of your staff who go above and beyond and deserve recognition. My mum is not an easy patient to please, but Mum's two regular carers are like two angels with her. She speaks very highly of them.

Reply from Credwin Mugwidi, Managing Director at Hallam24 Healthcare

Thank you for your kind words and for taking the time to complete the review. Much appreciated.


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Review from Angela A (Daughter of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic caring team... really pleased with how they look after and care for my mum with respect and dignity. They are doing a brilliant job and would highly recommend them to care for loved ones. Can’t praise them enough.

Reply from Cred Mugwidi, Managing Director at Hallam24 Healthcare

Thank you for your kind words and for taking the time to complete the review. Much appreciated.


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Review from Stephen D (Son of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since transferring my mum to Hallam24 from her previous care provider, I have had no problem whatsoever. The staff work as a great team together and always ensure my mums best interests come 1st. I have also seen a significant improvement in the care my mum receives from the team. Her moods have improved
dramatically since moving to Hallam24 Healthcare. The team are a real credit to Hallam24 Healthcare, nothing is ever too much. Thank you all.

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Review from C B (Son of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't praise your carers enough, so thoughtful and caring. A real credit to Hallam24 Healthcare.

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Review from S B (Wife of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, very efficient, making a difficult situation a lot easier. Thank you.

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Review from E M (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have appreciated having the same carers most days. All the staff have been very supportive of my mum, but she has been able to build warm relationships with her main carers, and looks forward to seeing them each day. My mum is quite frail and finds communication difficult, but she obviously feels
safe and is smiley when the carers come. The carers are usually quite punctual - we know when to expect them and they will tailor their calls to fit in with hospital appointments.
For me, they are a second port of call, from whom I can get an opinion when I am worried about my mum as well as helping with all the practicalities of caring for her.

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Review from Linda C (Wife of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers that attend my husband are caring and show him respect and dignity. They also show the rest of the family respect. Anything you ask them to do is no trouble.

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Review from J S (Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

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Current Review Score: 5.4 (5.391)

Overview of Review Score

The Review Score of 5.4 (5.391) out of 10 for Hallam24 Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.391 for Hallam24 Healthcare is calculated as follows: ( (5 Excellents x 5) + (4 Satisfactorys x 3) + (4 Poors x 2) + (10 Very Poors x 1) ) ÷ 23 Ratings = 2.391

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hallam24 Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Hallam24 Healthcare

What Type of Services does Hallam24 Healthcare offer?

Hallam24 Healthcare offers Home Care.

How many Carers does Hallam24 Healthcare employ?

Hallam24 Healthcare employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hallam24 Healthcare to verify any information. View our terms and conditions. Hallam24 Healthcare has a Basic Service – more info.