What Type of Services does SureCare (Birmingham) offer?

SureCare (Birmingham) offers Home Care.

How many Carers does SureCare (Birmingham) employ?

SureCare (Birmingham) employs 65 carers.

SureCare (Birmingham), 50 High Street, Erdington, Birmingham, West Midlands B23 6RH

Review from M C (Client) published on 20 July 2022 Submitted via Website • Report

Overall Experience

We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for using our services. It is unprecedented during Covid outbreaks that certain measures are put into place to ensure continuity of care. We are so pleased that your Mum looks forward to seeing the girls that visit her, and we thank you for putting your trust in our services.
We hope to continue to exceed expectations, and your feedback will be passed on to the staff.
Thank you.

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Review from Tracy P (Daughter of Client) published on 20 July 2022 Submitted via Website • Report

Overall Experience

Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond

to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for putting your faith and trust into the care workers who visit; I will be sure to pass over your kind words to the staff that visit your Mum.
We are extremely grateful for your feedback and are continually looking for ways to improve our service for the benefit of all our clients and their advocates.

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Review from P D (Son of Client) published on 20 July 2022 Submitted via Postal Card • Report

Overall Experience

On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,

and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for taking the time to review our services. It is great to hear how our staff handle any situations that may arise, and that is supporting not only your Mum but offering you support also.
We are always looking at ways in which we can approve our services, and your feedback will be passed on to the staff that visit. Thank you.

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Review from Shirley D (Client) published on 18 July 2022 Submitted via Postal Card • Report

Overall Experience

Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,

but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.

Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for your kind words. We treat the emotional needs of our clients just as important as their physical needs.
We are grateful for your feedback and will pass your words on to all our staff and look at ways to improve our service, even more, to ensure that we are providing the highest quality care possible.

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Review from Melissa N (Granddaughter of Client) published on 22 June 2022 Submitted via Postal Card • Report

Overall Experience

My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.

Reply from Daniel Awunor, Director at SureCare (Birmingham)

We are really pleased that you are happy with the service we have provided. It has been a testing time for the nation, but we are glad that we were able to focus on his quality of life. Your granddad was a lovely man, all of our staff loved interacting with him, and he will be sadly missed. Thank you for your kind words.

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Review from C B (Client) published on 22 June 2022 Submitted via Postal Card • Report

Overall Experience

Pleased with the care I have been given.
Very pleasant carers!

Reply from Daniel Awunor, Director at SureCare (Birmingham)

Thank you for your kind words. At SureCare, we strive to ensure that all who use our service are treated with the highest quality of care that we can provide. We are happy that you are satisfied with our service, and long may it continue.

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Review from Stacey H (Great-Niece of Client) published on 22 March 2021 Submitted via Website • Report

Overall Experience

SureCare (Birmingham) cared for my great aunt whilst the pandemic was in full force, and I have to say, I have never been happier with the service received.
My great aunt only had home carers for 5 months, before she moved into a hospice to see out her final days, but the care workers that attend were

so attentive and compassionate to her needs.

The office was great in arranging last-minute cover for when a family member had to isolate so could not stay overnight, and they were always professional in their approach to my aunt. They made her feel comfortable and safe in the knowledge that they were here to help.

I will admit, it was a little hard at first due to all the PPE they have to wear, so my aunt was unable to recognise who was who, but once she familiarised their voices and gestures, she settled well and even had a few favourites.

Thank you from all of the family, and I would defo recommend this company to anyone looking for an at ease provider who actively includes family!

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Review from Susan C (Daughter of Client) published on 27 January 2021 Submitted via Website • Report

Overall Experience

SureCare looked after my mom for the past 7 years with compassion and dignity they became friends always on time nothing was too much trouble. I can't praise them enough for the care they gave my mom even in her final days. Thank you what a great team.

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Review from Joanna S (Granddaughter of Client) published on 1 October 2019 Submitted via Website • Report

Overall Experience

SureCare have been caring for my nan now for a while, they have always ensured that she has kept her independence and dignity and the carers have always been like true friends to her. Suffering with many medical problems, my nan hasn't got full mobility so without the carers at SureCare I don't know

what we would do at the times we cannot be there!

Reply from Daniel Awunor at SureCare (Birmingham)

Thank you for your kind words, here at SureCare We aim to go above and beyond for our service users. Your grandmother is a bright soul and the carers love to visit her. I am happy that we are delivering a service you are pleased with.

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Review from Natalie B (Granddaughter of Client) published on 1 October 2019 Submitted via Website • Report

Overall Experience

I would definitely recommend this care company to anyone. They go above and beyond for my grandmother. Their carers are all very well trained and caring. Always on time, always prepared and always ready to help. Definite 5* service.