All About Home Care

In June, during the Coronavirus crisis, care home staff recommended my husband and I contact All About Home Care to provide help for his mother who had fallen and was no longer coping independently. We were not permitted to visit so could not help. The Registered Care Manager was friendly and professional, assessed her needs the next day and organised for carers to visit starting the following day. As her needs increased, the Care Manager suggested solutions and increased the care package. She was very supportive, always positive and helpful and so were her team. They went out of their way on more than one occasion including when the GP practice sent a prescription to the wrong chemist so they ended up wasting their time collecting it. I was impressed that the minimum care offered is one hour but that when more care was needed the odd extra half-hour slot was fitted in so the lady concerned was alone for less time each day.

We cannot praise All About Home Care highly enough.

We used All About Home Care for two years before recently having to switch to a live-in carer company. The carers we met were always lovely. They were friendly, happy, reliable, trustworthy, just excellent in every way. The management was organised and very helpful and understanding. We have had no hesitation in recommending them to friends.

I would definitely recommend All About Home Care.

So pleased we chose All About Home Care when looking for this kind of help for Mum. From initial enquiry 4 months ago, through interview and then wobbly acceptance from Mum at the beginning, we now have a really great carer who Mum looks forward to seeing twice a day. Especially now, through these uncertain times of the pandemic, we know she has company while she can’t see all her friends, and we have reassurance she is in safe hands. Thank you to everyone at All About Home Care. Totally deserve the Outstanding CQC rating.

All About Home Care have looked after my client for over three years starting when they took over from another provider the client and I were unhappy with. All About Home Care establish rapport with their clients, arrive on time, minimise alteration of care staff and imaginatively deal with issues as they arise all in a professional manner.

I would have no hesitation in recommending All About Homecare who supported my mum with her care for 10 months with up to 3 visits/day. I found the team were reliable, caring, consistent and trustworthy. Communication was excellent and I had regular discussions with the manager who was a constant support and all suggestions were met with an empathetic, "can do" attitude. An example would be that routine was very important to my mum and visits were always absolutely on time without exception. I totally understand the dilemma and stress for relatives and carers when searching for the best care for their loved ones and so would not post a positive review lightly. From my experience, I can do so without hesitation.

I cannot thank All About Home Care enough for the excellent care they provided for my parents. From the initial contact, I found the care management team friendly, helpful and efficient, which also applied to the carers that visited my parents. I found the reports written after every visit invaluable, and the communication between the carers, care manager, and the family was excellent. I would not hesitate to recommend All About Home Care.

My wife receives excellent support from the carers at All About Home Care, who are cheerful and concerned about her progress.

I have a weekly visit at present and my carer is a friendly, caring lady. She gives a thoroughly good service and is happy to carry out all allotted tasks. Visits have always been on the days and times arranged and I look forward to her warm and friendly “hello”.

I was thoroughly assessed at the start and am well impressed by the documentation I have been given.

This sets out my medical profile and has a section for ongoing reports by the carer, of all work carried out at each visit. My accounts from the office are clearly set out and easy to understand.

As my need for care becomes greater I feel confident that this excellent service will continue. I am confident that I have chosen the right company to care for my future needs.

I would happily recommend All About Home Care to anyone who needs care. They have shown a determination to look after me in a very professional manner and they are lovely people!

My mother has Alzheimer’s and I am her full-time carer but using Homecare to give me a break each week has been invaluable. She is taken out by a delightful lady who treats mum with full respect and the dignity she deserves and this has developed a wonderful friendship with her. She is offering invaluable support to us both.

I would definitely recommend Homecare to anyone who was looking for this type of service.

At present, my mother is able to perform most duties in the home for herself but as her condition gets worse I will have no hesitation in increasing the visits.

Regular visits from the Carers during the week offers my parents extra support and care in the comfort of their own home. Help with jobs around the home makes life easier and trips to supermarkets or the town keeps life more interesting and enjoyable. Professional and caring at all times.

My mother was diagnosed with Alzheimer's 4 years ago and as her condition deteriorated she needed increasing home care to help her remain independent but safe. We started with one carer visiting once a day, for an hour, five days a week and finished with 3 visits, for 4 hours a day, 7 days a week. The Manager at All About Home Care was always friendly and professional, putting together a team of carers my mother and I came to rely on for everything. They helped her stay living independently for much longer than she would otherwise have been able to and gave us peace of mind, knowing that if there were a problem, we would be notified straight away.

I would have no hesitation in recommending All About Home Care to anyone considering employing a caring, friendly homecare agency.

Earlier this year, the agency began to provide care for our father too and again this was no trouble with the carers taking time to understand the best way to support him so that he was comfortable with the care being provided.

Life has been easier since All About Home Care were recommended to me. The hourly rate is higher than our first agency but I feel this is worthwhile: the level of management, liaison and reliability is much better, and the care is not rushed. There have been a few occasions when the carer has alerted me to health issues - including potentially life-saving - and I feel they have her best interests at heart. They took the time to understand her, are sensitive to her drive for independence, and will experiment with different approaches until they work out what's best for mum. When I am worried about mum, AAHC's Manager has been a good sounding board and a reliable source of advice. The best testament I can give is that mum's health has improved. Despite various ailments, at 91 she is not on any medication, has avoided surgery that was thought inevitable, is enjoying living independently in her own home, and - thankfully - gets the encouragement she needs to stay clean.

Finally, not only would I recommend All About Home Care, I have!

I cannot praise All About Home Care highly enough. At every point, the team, particularly the manager, went the extra mile taking on board our lack of knowledge and familiarity with home care and the urgent and changing problems that needed addressing. All About Home Care does not treat fulfilling their client's needs as just a job but with genuine and credible engagement.

I would recommend All About Home Care without any reservations, they are a professional caring company.

We have been using home care for my parents for over a year. My Father 96 and Mother, 89 with Alzheimer's.

Care: Exemplary, you could hardly fault the professionalism, efficiency, reliability, patience and skills of the team of ladies/men who care for my very challenging parents. I feel some of the team almost love them! The carers provide cooked lunch and dinner, hygiene, drug administration and all forms of domestic help. Ironing washing up, cleaning ovens etc are able to make sensible suggestions which help me enormously. They talk to my parents and do not just arrive to do tasks. They take time to find out about their lives and provide a much-needed form of friendship to my parents.

Administration: Precise and responsive. Very knowledgeable and efficient.

Communication: Remarkable. The management pay attention to detail, are courteous and VERY reliable. They have gone above and beyond the call of duty on numerous occasions, even when off duty!

Bills: Efficient and accurate