Bright Dawn Home Care

I have used Bright Dawn Home Care in the past and I needed emergency care support two weeks ago for my house-bound mom. I had no hesitation in calling Bright Dawn first thing to ask for some support as my mom wasn't too well and I felt confident that the Bright Dawn team would be able to assist me. No sooner had I called the office that I had arranged for the team to start visiting Mom the very next day which was at very short notice (Friday PM) asking for weekend support. As usual, the carer who turned up was extremely professional and extremely caring towards Mom which is exactly what you need in times of illness. I then had to call a few days later as Mom would have had to be admitted to the hospital if I hadn't had the support of Bright Dawn, this in itself makes me, the carer, feel extremely supported knowing that you have someone giving you support as Bright Dawn always do. I would thoroughly recommend Bright Dawn as they always give 100% and are always able to work around your needs.

I am very happy with the care I receive.

Very helpful. Always good cooking. Always arrives dead on time. Friendly and cheerful.

Good and reliable service. No problems. Always make contact if the carer is running late or has to be substituted. The cost is reasonable so represents good value for money. I feel they look after my wife’s needs.

I am not commenting on value for money point below as it is not really possible to do so without a number of companies with other providers to consider.

I am very happy with the care I am receiving and any problems I may have are dealt with straight away.

I was recommended to Bright Dawn by a friend who had used the care service for his mother and to date I have not been disappointed with the service they have given. The carer my mom has takes a genuine interest in both my mom's physical and social well-being. I know my mom was reluctant to have care to start with as she is very independent, however, I feel she really appreciates the help she now has first thing in the morning. Bright Dawn make every effort to send the same carer whenever possible, however, there are occasions when there is a change, but they will always advise me of any changes in advance if this is possible, either online or by telephone.

Bright Dawn Home Care have been supporting my parents for many years, initially with a lower level of support, but building up over time to reflect their changing needs. They have always provided a professional, reliable and caring service which we totally rely on. Without their care and consistency, my father would have been unable to remain in his own home. Would definitely recommend to others.

Carers from Bright Dawn helped my father in the mornings since March 2022. The standard of care and assistance was excellent throughout and hugely appreciated by my mother in particular. As well as excellent care, the administrative arrangements were always clear, communication regarding visit times (consistent and on time) was excellent and it was easy to speak to someone in the office team when necessary. All in all an excellent service, thank you.

I am very content with the càre that is provided. Carers are always professional and eager to help. They are a great help with my personal care which I struggle to do by myself. My main carer is always punctual and cheerful.

The carer was (is) brilliant - very understanding and reassuring.

My mother is 96 years old, has Alzheimer's and has 24-hour live-in care. The care she has received has been excellent from the outset. The carers she has had have all understood her needs and treated her with dignity and care even when her condition has been challenging. The support from the office staff has also been excellent and any problems or questions that have arisen, have been dealt with immediately.

My mother has been receiving Bright Dawn Home Care since September 2021. The service has been exemplary throughout the period, with the carers turning up on time and staying for the allotted time. They seem to show the due amount of care during their visits and on occasions seem prepared to go the extra mile. The carers have contacted me where there has been an issue, and together we have managed any problems that have arisen. I have had to contact Bright Dawn on many occasions either by phone or email, and each call has been handled speedily and efficiently. Overall, an excellent service and I've been very pleased with it over the months.

Excellent carers who have been looking after my mum for almost 12 months. Always inform you if there are any problems and extremely helpful. Mum has a good rapport with all of them and they treat her with the utmost respect at all times.

I have found my carers punctual and concerned consistently about my welfare. Always clearly explained their role. They all have been thoughtful to the changes of my needs. I have confidence in their presence. Communication with the office staff has been professionally dealt with promptly.

Wonderful caring staff who in our experience goes above and beyond to support the needs of their clients. Whenever we have made contact on the phone with Bright Dawn they have been polite and caring plus they all seem to know who I am and more importantly who my aunty is.

Gladly it is the best thing we did. Our new care company care more about people than money.

First-class care and treatment at a stressful time following my operation.

My uncle received excellent care from the Bright Dawn Home Care team. His progressing dementia and mobility problems were handled well by the team of regular carers that visited several times daily, looking after mealtimes, morning and evening routines, and companionship calls. The family were able to discuss changes to care arrangements with the manager, and feedback was always welcomed and taken on board. We got to know several of the carers well ourselves, and could see firsthand their level of thoughtfulness towards my uncle's care.

No complaints, carers and office were excellent. My aunt was well looked after and got on well with all the carers.