Bright Dawn Home Care

2-4 Poplar Road, Dorridge, Solihull B93 8DB
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9.5 61 Reviews
  • Bright Dawn Home Care, Solihull
Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas. Their live-in care services offer around the clock care and are available across the Midlands.

Each service provided by Bright Dawn Home Care is tailored to meet the client's needs, wishes and general well being and allowing for flexible care.

To ensure a quality, dignified service, the same care assistant/s visit clients at each call to ensure continuity of service, providing hour long calls, at a time suitable to the client and meeting individual needs and preferences.

Care assistants are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders. Care assistants are matched with the client's interests and requirements to provide a holistic care service.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £28

Our fees are based on an assessment of the client and their care needs and are done on a scale rate.

These prices are only a guideline, please contact Bright Dawn Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Jacross Enterprises Ltd

Person in charge

  • Tracy Ferreira (Manager)

Bright Dawn Home Care Reviews (61)

Total of 61, showing 61-61
9.5

Bright Dawn Home Care has a Review Score of 9.5 (9.540) out of 10, based on 19 reviews in the last 2 years. Over all time Bright Dawn Home Care has 61 reviews.

Overall Experience

  • 43
  • 15
  • 2
  • 0
  • 1

Date Published

61
8
9
19
42

Review from Dorothy (Client) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the agency since Jan 16tth 2015. During that time I have had several carers each of them kind, courteous and absolutely reliable. Contact between carer, office management and client is much better than previously. Service is good although expensive. I could recommend the agency to others
but only if I knew they could afford it. My own ability to use the service is due to receiving an attendance allowance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Bright Dawn Home Care is calculated as follows: ( (81 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 113 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bright Dawn Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.


Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bright Dawn Home Care to verify any information. View our terms and conditions. Bright Dawn Home Care has an Enhanced Service - more info.