Bright Dawn Home Care

2-4 Poplar Road, Dorridge, Solihull B93 8DB
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9.5 61 Reviews
  • Bright Dawn Home Care, Solihull
Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas. Their live-in care services offer around the clock care and are available across the Midlands.

Each service provided by Bright Dawn Home Care is tailored to meet the client's needs, wishes and general well being and allowing for flexible care.

To ensure a quality, dignified service, the same care assistant/s visit clients at each call to ensure continuity of service, providing hour long calls, at a time suitable to the client and meeting individual needs and preferences.

Care assistants are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders. Care assistants are matched with the client's interests and requirements to provide a holistic care service.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £28

Our fees are based on an assessment of the client and their care needs and are done on a scale rate.

These prices are only a guideline, please contact Bright Dawn Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Jacross Enterprises Ltd

Person in charge

  • Tracy Ferreira (Manager)

Bright Dawn Home Care Reviews (61)

Total of 61, showing 41-60
9.5

Bright Dawn Home Care has a Review Score of 9.5 (9.540) out of 10, based on 19 reviews in the last 2 years. Over all time Bright Dawn Home Care has 61 reviews.

Overall Experience

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Review from J R (Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this company now for many years and find them to be more than satisfactory. I would certainly recommend them to friends and family. The contact with the office is easy and they are always pleasant, helpful and polite. If they say they will phone you back they always do. The caring
staff are always pleasant and efficient.

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Review from H M (Daughter of Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very reliable care agency, we were never left without a carer and every effort was made to ensure we had our regular carers, wherever possible. The carers were professional, trained to look after patients with dementia, kind and caring to both my mother and I. They worked to build a trusted relationship.
Even last minute 'could I have an extra session?' was always obliged.

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Review from S M (Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did what it said on the can. Splendid.

Reply from Tracy Ferreira at Bright Dawn Home Care

Thank you for the lovely response. We are pleased that we could help.

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Review from Shirley D (Daughter of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a spell of hospital visits and stays since June and at every point of changes Bright Dawn Home Care management team and carers have implemented everything very quickly. Mum's dementia has taken a big dip and needs all her meals provided. We have recently been told that mum has cancer and
we are seeing the specialist shortly. Everyone at Bright Dawn Home Care has been so supportive to us and mum and would definitely recommend them. They are all "Our Angels" and all worthy of an award recommendation. We have a difficult time ahead and it's a great comfort knowing that Bright Dawn Home Care is there for us all.

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Review from G W (Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All providers have been helpful, visit us regularly are always on time and assist us with all the things we need doing. Unfortunately, management is poor and has not been helpful when transport has been needed for essential visits to hospital.

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Review from Hilary M (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, professional service.


I truly do not know what we would do without Bright Dawn Home Care.

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Review from J W (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient administration service. Excellent Carers, good timekeeping and high-quality staff. Clearly well trained.

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Review from Marion W (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a certain carer on a Thursday afternoon for respite for my mother. The carer is wonderful with mum and dad. Although we now have daily carers from social services, we decided to continue to have the same carer on Thursday which we pay for. Social services now pay for mum's daily care.
Dad said they are not as good as the carer who cared for mum two mornings a week. I also find the person in the office always polite and helpful.

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Review from Harold G (Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the work and help given by the carer who regularly serves me. Other carers are helpful but are not always familiar with what is required. I am dependant on the carer who is most helpful. Other cares vary but are always helpful.

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Review from Eleanor B (Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first interview was very professional hence my choice. The carer chosen is a perfect match for me and she is the regular lady. I am more than satisfied.

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Review from H G (Husband of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally OK. Difficulty contacting my wife after her telephone was removed. My wife was not always comfortable with staff looking through her drawers. Otherwise generally satisfactory.

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Review from P J U (Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, we have a panel of 7 carers looking after us. We need 2 carers to hoist me in and out of bed and into a wheelchair.


Subject to traffic, the carer has been on time and organised. They have been a happy bunch and encourage me to start the day.
We find our carers are most helpful, knowledgeable

and supportive.

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Review from Lindsay W (Daughter of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a consistent attention to mum's needs (Alzheimer's) while they have been going into mum's home. Attention to her individual needs has been satisfied although mum is very unpredictable, things have not been forced in her hygiene and personal care. This is fine as she can be very difficult.
The support is good and mostly the familiar faces mum's having is maintained to ensure her well-being and happiness where it is possible. Helpful service when it is necessary to call with regard to queries or issues.

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Review from Bill P (Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 and half hour trips to town. Coffee Afterwards

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Review from P C (Husband of Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, very capable, provided alternative carer when requested.

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Review from C H (Client) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers. They work very hard and will do anything I request. They put themselves out to take me to doctors appointments and hospital. They are one in a million. They have helped me tremendously.
They are the best!

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Review from Leslie K (Client) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always very helpful and pleasant. Carry out care as required.

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Review from Graham (Husband of Client) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this agency for four years and have no intention of leaving them. They always do everything they can to meet my wife's changing needs. The carers are very professional and friendly. They look after me very well indeed and I feel extremely safe with them.

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Review from Kindsay W (Daughter of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bright Dawn visit my mother once a week for an hour. This is to introduce a regular person into the home to build up a relationship, initially as friendship and companionship. My mother has Alzheimers and is requiring some extra support with hygiene, nutrition (eating!) and medication prompting. I hope
to enable, with funding the services of Bright Dawn once the assessment is completed. They are a reliable, consistent care company and very supportive to myself.

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Review from J A B (Client) assisted by family/friend published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my carer.

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Current Review Score: 9.5 (9.540)

Overview of Review Score

The Review Score of 9.5 (9.540) out of 10 for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.540 for Bright Dawn Home Care is calculated as follows: ( (81 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 113 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bright Dawn Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.


Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bright Dawn Home Care to verify any information. View our terms and conditions. Bright Dawn Home Care has an Enhanced Service - more info.