Bright Dawn Home Care

Box Trees Barn, Box Trees Farm, Stratford Road, Hockley Heath, Solihull B94 6EA

Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas.

Each service provided by Bright Dawn Home Care is tailored to each individual's needs, wishes and well being allowing for flexible care.

To ensure a quality service, the same care givers visit clients each time to ensure a dignified service is provided with calls being a minimum of an hour long in duration, at a time suitable for the client.

Care givers are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders.

Owner : Jacross Enterprises Ltd

Person in charge: Tracy Ferreira (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Personal Hygiene Care • Physical Disability • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Bright Dawn Home Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Bright Dawn Home Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.436 for Bright Dawn Home Care is calculated as follows: ( (51 Excellents x 5) + (34 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 94 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Bright Dawn Home Care is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Bright Dawn Home Care has a Review Score of 8.4 (8.436) from 16 Reviews

Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Dawn Home Care?

  • Extremely LIKELY
    8
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Dawn Home Care

  • Client / Service User
    9
  • Daughter of Client/Service User
    4
  • Husband of Client/Service User
    3

My mother has a certain carer on a Thursday afternoon for respite for my mother. The carer is wonderful with mum and dad. Although we now have daily carers from social services, we decided to continue to have the same carer on Thursday which we pay for. Social services now pay for mum's daily care. Dad said they are not as good as the carer who cared for mum two mornings a week. I also find the person in the office always polite and helpful.

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

I am very satisfied with the work and help given by the carer who regularly serves me. Other carers are helpful but are not always familiar with what is required. I am dependant on the carer who is most helpful. Other cares vary but are always helpful.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4.3 out of 5

The first interview was very professional hence my choice. The carer chosen is a perfect match for me and she is the regular lady. I am more than satisfied.

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   5 out of 5

Generally, we have a panel of 7 carers looking after us. We need 2 carers to hoist me in and out of bed and into a wheelchair.

Subject to traffic, the carer has been on time and organised. They have been a happy bunch and encourage me to start the day.
We find our carers are most helpful, knowledgeable and supportive.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4.3 out of 5

There has been a consistent attention to mum's needs (Alzheimer's) while they have been going into mum's home. Attention to her individual needs has been satisfied although mum is very unpredictable, things have not been forced in her hygiene and personal care. This is fine as she can be very difficult. The support is good and mostly the familiar faces mum's having is maintained to ensure her well-being and happiness where it is possible. Helpful service when it is necessary to call with regard to queries or issues.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4 out of 5

Generally OK. Difficulty contacting my wife after her telephone was removed. My wife was not always comfortable with staff looking through her drawers. Otherwise generally satisfactory.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   2.8 out of 5

Our mum is a dementia sufferer. She needs regular/routine care which covers all day every day. Our carers provide an excellent over and above care. Mum often doesn't drink enough and tends to suffer from U.T.I's The last time, August this year, the carers (and family) were concerned and following their advice we called the paramedics, ended up at the hospital and thankfully mum was allowed home with strong antibiotics. The team of carers who look after mum are "our Angels!" They take care of mum, take her out and about and without them, mum wouldn't be at home. The whole management team are always there for us to phone and talk to and their door is always open. They have become part of our family and would highly recommend them to anyone. They certainly deserve an award!!

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   5 out of 5

Good service, very capable, provided alternative carer when requested.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4.2 out of 5

1 and half hour trips to town. Coffee Afterwards

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   4.6 out of 5

I am very happy with the carers. They work very hard and will do anything I request. They put themselves out to take me to doctors appointments and hospital. They are one in a million. They have helped me tremendously.
They are the best!

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   5 out of 5

Carers always very helpful and pleasant. Carry out care as required.

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   4.7 out of 5

We have used this agency for four years and have no intention of leaving them. They always do everything they can to meet my wife's changing needs. The carers are very professional and friendly. They look after me very well indeed and I feel extremely safe with them.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4.8 out of 5

Bright Dawn visit my mother once a week for an hour. This is to introduce a regular person into the home to build up a relationship, initially as friendship and companionship. My mother has Alzheimers and is requiring some extra support with hygiene, nutrition (eating!) and medication prompting. I hope to enable, with funding the services of Bright Dawn once the assessment is completed. They are a reliable, consistent care company and very supportive to myself.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   4 out of 5

Up to about 2 months ago I considered the management very poor - not letting me know who would be coming in place of my usual helper. It was quite irritating to have someone who had never been before. However things have changed very much for the better. I cannot fault the management today. i have already recommended Bright Dawn home care to a friend.

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with my carer.

How likely would you be to recommend Bright Dawn Home Care? Extremely Likely

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Average Rating:   4.5 out of 5

I have been with the agency since Jan 16tth 2015. During that time I have had several carers each of them kind, courteous and absolutely reliable. Contact between carer, office management and client is much better than previously. Service is good although expensive. I could recommend the agency to others but only if I knew they could afford it. My own ability to use the service is due to receiving an attendance allowance.

How likely would you be to recommend Bright Dawn Home Care? Likely

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Average Rating:   3.8 out of 5

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Awards / Recognitions

November 2016

Job Vacancies

Staff Profiles

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Description:

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.

Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

Kim

Kim Cowie

Job Title: Marketing & Promotions Co-ordinator

Joined: 2014

Description:

Kim works alongside Tracy to market the business and ensure a positive experience for both clients and Care Givers.

Due to personal experiences, Kim came into care to try and make a difference to families and their loved ones; to ensure their experience of care is more positive and supportive.

Kim

Kim Cowie

Job Title: Head of Care Giver Experience

Joined: 2010

Description:

I have worked at Bright Dawn Home Care for 7 years. I started working in care as I wanted to help make a difference to others. During this time I have done various roles throughout the office. I am currently working as Head of Care Giver Experience. This role involves recruitment, training, and ensuring that the Care Givers are supported in their role.