Caremark Kirklees

A1 Brooke's Mill, Armitage Bridge, Huddersfield HD4 7NR
Review Us
Top 20 award
10 76 Reviews
  • Caremark Kirklees, Huddersfield
Caremark Kirklees is a family-run, award winning home care provider delivering care and support to people within their own homes and their community.

Based in Huddersfield, it provides support to enable people throughout the Kirklees area to remain living safely and comfortably within their home, while allowing them to live full and independent lives and retaining their dignity.

An accredited provider of care to Kirklees Council, as well as providing publicly funded care, it also provides care for private customers wishing to remain in their own home.

Staff help clients to remain living as independently as possible by providing different levels of care and support dependent on requirements.

Care is tailored to each client's specific needs and budget, and can include as little as half-hour support to complex round-the-clock care.

Staff and care workers are professionally trained and screened before working for Caremark, and care workers are carefully matched to clients and their individual needs to ensure the best care can be provided.

The whole focus is on delivering the highest quality of care possible in order to improve the quality of life for people who receive support.
Show Caremark Kirklees on the Map

Care Provided by Caremark Kirklees

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33 – £35

Rates for 1 hour - £33.00/hour weekdays, £35.00/hour weekends
Up to 1 hour pro rata - £19.00 weekdays, £21.00 weekends
Bank Holidays - £52.00 per hour


Minimum 30 mins per call

These prices are only a guideline, please contact Caremark Kirklees to find out the exact price for your requirements.

Contact Caremark Kirklees to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Kirklees to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Duncan Smith (Managing Director)

Caremark Kirklees Reviews (76)

10

Caremark Kirklees has a Review Score of 10 (9.976) out of 10, based on 21 reviews in the last 2 years.
Over all time Caremark Kirklees has 76 reviews.

Overall Experience
  • 64
  • 11
  • 1
  • 0
  • 0
Date Published
  • 76
  • 9
  • 18
  • 21
  • 55
Reviewer Connection to Caremark Kirklees
  • 33
  • 18
  • 13
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 76, showing 41-60
Review from N S (Granddaughter of Client) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers provide a good service and nice company to my grandad.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you very much for your kind review - it is much appreciated. We are very pleased you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane W (Daughter of Client) published on 12 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Caremark carers in for Mum for eighteen months now and we are very happy with the services provided. Caremark are a friendly, efficient and well-organised company with apparently high recruitment and training standards which means we have been very happy with all of Mum’s care. Any minor
tweaks and shortfalls we have felt necessary to bring to Caremark’s attention (all very minor) have been received with politeness and swiftly dealt with. Not only has Mum benefitted enormously from the care services offered, the family has been relieved of so much stress. Over the time period using Caremark, our confidence in you has never been shaken and we are happy that Mum is safe, secure and happy in the hands of your staff. Many thanks to you.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much Jane for your kind and generous review. We really appreciate your comments and I am delighted that Caremark has had such a positive effect on your mum and on your family as a whole.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M E (Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care is ok - friendly carers.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much for your kind review - it is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Daughter of Client) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the team at Caremark, who have looked after Mum for the past nine months. The care team are kind, thoughtful, and clearly enjoys their work. Nothing was too much trouble. The office staff were always helpful whenever I contacted them.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much for taking the time to leave us such a kind and thoughtful review. I will pass your comments on to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda G (Daughter of Client) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely team. Understanding.
Team work as a team.
Enjoy their work.
Respect their client.
Worth every penny.
Good communication.
Support family.
Forward-thinking as a company...introducing ideas to keep client in their home.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you Linda for your very kind review. We could not be happier with your comments and that you are so satisfied with the service we provide to your father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marie B (Daughter of Client) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was diagnosed with dementia almost three years ago and whilst he manages very well at home on his own, I oversee his needs on a daily basis, making sure he's coping and in good spirits, as well as doing his shopping and washing.
In the past, Dad has really struggled mentally if we were going away
on holiday, knowing that I wasn't just down the road to help out if needed. We, therefore, decided to engage the services of Caremark in August, to look on and visit Dad twice a day.
They arrived each morning for an hour and again in the evening, giving Dad the mental and social support required, and us the peace of mind that he was in safe hands and would feel safe and cared for.
It worked perfectly well. The online app enabled me to review the outcome of each visit and to know who was attending each time.
Dad thoroughly enjoyed the company and social interaction. Nothing was too much trouble for Caremark. We wouldn't hesitate to use them again and recommend them without hesitation.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much for your very kind and generous review - it is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine H (Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the help we get and the carers are very friendly and help the day along.
Reply from Duncan Smith, Managing Director at Caremark KirkleesMany thanks for taking the time to leave us such a nice review - it is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia P (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the service that is provided and I am very happy.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you for taking the time to leave us such a nice review. It is very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeanette W (Partner of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the staff, they have pleasant, smiling faces each morning. They have become like family over the months and years that they have been coming. They do over and above the call of duty. Always a kind, caring and comforting word where needed. Brilliant!
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you for your review - it is great to read these positive comments about our amazing staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie S (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark (Kirklees) provide a professional service. My Mum feels well cared for and they do their best to support her with her needs. All staff are friendly and show an understanding of Mum’s needs. Mum receives a weekly timetable so that she knows when to expect her various calls and staff are usually
very punctual. The staff tidy up after themselves, which is wonderful and demonstrate the high level of care they provide. Since the Covid-19 pandemic, every effort has been made to keep my Mum safe. I cannot say how reassuring it has been to have such competent staff support her. They makes sure they follows procedures. Thank you so much. Any problems, which are very minor and very rarely, have been resolved quickly and professionally by the office.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you for taking the time to leave such a fantastic review - it is much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Brother of Client) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been looked after by Caremark since July 2019 and after a shaky start, where there were lots of carers, he quickly was pleased with the regular staff. I have met most of the staff and they are friendly and caring and contact me if they need to mention something. The management are always
quick to answer queries and make any improvements.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you for this review. I glad to hear that we resolved the issues you faced at the start and that you are now very happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol H (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark staff have looked after my dad for the last 8 months with great compassion, patience and kindness. They have helped him retain his dignity and made every effort to build a caring relationship with him.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you very much for taking the time to leave such a kind review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith H (Daughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
With new staff, a caring managing director and a new manager who cares, I would like to congratulate Caremark for the changes. I would recommend them to anyone, which I did last week to someone looking for care for her mother. The staff are very professional and kind, caring and relaxed.
Thank you
for all your changes and care over the past month.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much for your very kind review and comments about our team. I am really glad that you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susie B (Daughter of Client) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark (Kirklees) are a fantastic, well-run and managed care company. They are very professional and passionate about caring for people in their own homes. All the staff are compassionate and care so much for my 90-year-old mother who has dementia. My mother wants to stay in her own home and Caremark
enable her to do this with safety and dignity.
All the carers are wonderful and go above and beyond to care for Mum.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you so much Susie for your fantastic review - it is very much appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mantana H (Client) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They help me a lot. Very helpful and they listen to me.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you very much for your excellent review of our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila S (Client) published on 2 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had excellent care from several care workers in receiving help whilst waiting for an operation. This was given with great kindness and patience. Their duties ranged from helping with showering, hair washing and household duties such as ironing and cleaning. Altogether most helpful and caring.
Reply from Duncan Smith, Managing Director at Caremark KirkleesThank you very much for your fantastic 5* review - we are delighted you are pleased with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David B (Son of Client) published on 25 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the care provided for my Mum, nothing seems to be too much trouble for them. All the staff I have had dealings with, mainly over the phone, have been very helpful and supportive of my Mum's needs.
Reply from Duncan Smith, Managing Director at Caremark KirkleesMany thanks for taking the time to leave us such a nice review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J T (Wife of Client) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great friendly staff and very efficient when handling my husband who becomes difficult when it comes to personal care. They talk him through the motions which manages to calm him down. They are experienced in handling dementia patients, the illness which my husband suffers. I would not be able to take
care of my husband at home if this service did not exist.
Reply from Duncan Smith at Caremark KirkleesThank you very much for your kind comments. We are so glad you are happy with the service provided by our wonderful staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J P (Son of Client) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The caring team are brilliant. They do everything for my dad.
Reply from Duncan Smith at Caremark KirkleesThank you very much for your fantastic review - we are delighted that you are happy with our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Edna C (Client) published on 15 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have regular a regular carer. She is very good, but when she is on holiday things go down hill. I don't like male carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Caremark Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.976 for Caremark Kirklees is calculated as follows: ( (122 Excellents x 5) + (3 Goods x 4) ) ÷ 125 Ratings = 4.976
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Kirklees is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (2)

Duncan

Duncan Smith

Job Title: Managing Director Joined: 2015

Inspired by the memory of my Grandfather, Murray Affleck, who was a well-known and respected Doctor (Consultant Physician) at Huddersfield Royal Infirmary, I have opened Caremark Kirklees with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people supported by Caremark.


Born in the Holme Valley and raised in Huddersfield, I have a wide ranging business background, with both international and UK sales experience. My mission is to provide a local service where I can make a difference to those who have chosen to remain in their own home and receive personal care to enable them to be independent, secure and retain their dignity.

Fiona

Fiona Smith

Job Title: Recruitment & Training Manager Joined: 2020

Fiona started at Caremark (Kirklees) in August 2020 as our new Recruitment and Training Manager. A qualified teacher, she has joined her husband Duncan in the family business and has been tasked with attracting and training new carers as part of the expansion plans for Caremark (Kirklees)

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Kirklees to verify any information. View our terms and conditions. Caremark Kirklees has an Enhanced Service - more info.