Nurseplus Care at home Kent

Beechwood House, Gordon Road, Whitfield, Dover CT16 3PN
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9.7 39 Reviews
  • Nurseplus Care at home Kent, Dover
With Nurseplus home care in Kent, you can work with the team to create a tailor-made home care plan to suit your every need. Whether you require weekly, daily or Live-in care, Nurseplus Care at home can build a unique plan to suit your every need that allows you to continue living in the comfort of your own home.

Unlike traditional care facilities, home care allows you or your loved ones to stay in the familiar and comforting environment of your own home. The team can build tailored care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Kent covers all areas within Kent including; Dover, Folkestone, Thanet, Cantrebury, Ashford, Medway.
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Care Provided by Nurseplus Care at home Kent

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.45
  • Weekly Live-in Care Fees: from £1495

These prices are only a guideline, please contact Nurseplus Care at home Kent to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in Charge

  • Nicola Southgate (Branch Manager)

Nurseplus Care at home Kent Reviews (39)

9.7

Nurseplus Care at home Kent has a Review Score of 9.7 (9.746) out of 10, based on 20 reviews in the last 2 years.
Over all time Nurseplus Care at home Kent has 39 reviews.

Overall Experience
  • 27
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Date Published
  • 39
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  • 20
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Reviewer Connection to Nurseplus Care at home Kent
  • 24
  • 5
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  • 1
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  • 1
Total of 39, showing 21-39
Review from Sarah D (Daughter of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent review, all aspects of Dad's care were discussed and listened to. The reviewer listened to my Dad's needs and was very pleasant and understanding to both my Father's and our needs as carers.
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Review from Tina J (Niece of Client) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus have supplied care and support to my uncle in Dover for nearly two years. At present, he has fantastic carers who he has created a good bond with and is familiar and comfortable with. He knows them all by name and looks forward to them coming to his home to support him.
When I have had issues
or concerns, I have been able to discuss them with the managers at the Dover branch and they have resolved all issues and communicated the outcomes with myself.
I am extremely happy with Nurseplus and my uncle's carers that care for him on his scheduled visits and sleep in carers.
The carers are professional, wear PPE and respect my uncle, his choices and his home. My uncle has improved in many ways and his well-being gives me confidence with Nurseplus.
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Review from Toby G (Son of Client) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nurseplus provided us with a dependable, and predictable professional care package for our father at the end period of his life which took some of the pressure off us and his family, allowing us to enjoy the remaining quality time we had with him. We were so impressed with everyone we had contact with
at Nurseplus, from management to carers all were so very kind and genuinely caring while remaining highly professional, capable and knowledgeable.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Kent
Thank you for this lovely review, we are so glad to have been able to help at such a difficult time for you and your family.
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Review from J K (Cousin of Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only needing care with washing and dressing an hour a week. Staff have been friendly and service very good. Would recommend.
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Review from R S (Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone very helpful.
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Review from Yvonne C (Client) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed having the same person; she is very thorough. She does anything I ask. Very happy, always polite and helpful.
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Review from Clive W (Client) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lady reviewer was very pleasant and caring. She took the time to listen to my points of view. She made a few changes as the first review I had was not correct in all areas. However, things are still not entirely correct as I am not a sit-in service client. My carer is needed as a shopping service.
Please can this be rectified.
Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Kent
Hi Clive, thank you for your lovely review! We're sorry that things aren't quite right for you; the team will be in touch shortly to rectify the issues you have.
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Review from Simon C (Client) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nurseplus Care at home (Dover) is a very good value for money care and support package.
The staff have treated me (the client) with respect and dignity.
The management of the company are very understanding.
My overall experience and help have been excellent indeed.
I recommend Nurseplus to anyone
looking for care now and in the future.
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Review from S B (Daughter-in-law of Client) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
General care is excellent. Can't fault the regular carer. Sometimes small attention to detail i.e. not taking into account memory failure and eating difficulties when replacement carers are used.
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Review from Raymond W (Client) assisted by family/friend published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find our carer is very kind. Willing and cheerful and goes about her work very thoroughly. She is always punctual and keen it's obvious she enjoys her work. We miss her on her days off.
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Review from Jacqueline B (Client) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers have been very helpful, considerate and pleasant company whilst doing their job. The only problem is when carers call in sick, I was hardly ever contacted about the change and was left waiting, in this cold weather for us tp two house on two occasions before I was dressed.
A phone call to
tell of the new time would have been appreciated.
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Review from A S (Client) assisted by family/friend published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is always cheerful, caring and thorough in her work. She takes time to ensure that I am happy with her care and always ensures that I am safe whether moving from my bed, chair or walking into the lounge.
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Review from Kevin L (Husband of Client) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care given. All the carers make the call very pleasant and fill the day with a bit of sunshine.
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Review from L R (Daughter of Client) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers that visit my mother are caring, happy and smart. No problems since mother started having care last year. The office keeps us informed of any changes.
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Review from Michael H (Client) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I only have a cleaning service and cannot comment on all questions.
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Review from M L (Husband of Client) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who looks after my wife is very caring and understanding of her needs and mindset. My wife looks forward to her visits.
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Review from David B (Client) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without exception, my carers are people I regard as friends.
Regarding management, I do not feel qualified to comment except to say their occupation is the most difficult.
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Review from Lynne H (Client) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers I have had are very friendly.
I like the fact I have a regular carer.
The office staff are very helpful when changes are needed.
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Review from R J (Client) assisted by family/friend published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As it is the same carer most of the time this is good. Need to keep the manager more than it has been in the past.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Nurseplus Care at home Kent is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Nurseplus Care at home Kent is calculated as follows: ( (91 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Kent is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Nicola

Nicola Southgate

Job Title: Registered Manager Joined: 2021

I have been in the care since 2015 and I knew I wanted it to me be career path. I love helping people and I get such a rewarding feeling from doing just my job. It’s a privilege to be allowed to care and support for people and have such an impact in there lives. I joined Nurseplus In 2021 as a field care supervisor and got promoted to Branch manager and most recently Registered Manager.

Nikki

Nikki Franklin

Job Title: Care Coordinator Joined: 2021

My professional background isn't with care, but I have years of people engagement as a manager and have a certified HR background.


Since I joined the care world, I have enjoyed so much being able to help people and find it very self-rewarding.


I joined the office as a care coordinator and whilst it can be challenging at times, I find it very enjoyable. I am very much looking forward to the future and playing an active part in helping Nurseplus enable more people to live independently at home.

June

June Dunn

Job Title: Field Care Supervisor Joined: 2022

I started with Nurseplus in 2022, prior to this I worked in care for over 30 years but in residential settings. I have worked from domestic to management and completed many courses and NVQs during this time. Since starting with Nurseplus it has been lovely getting to know our clients and expanding my knowledge of homecare.

Naomi

Naomi Lewis

Job Title: Care Coordinator

Since joining Nurseplus care at home, I have worked as an Admin Assistant, Recruitment consultant and care coordinator, which is my current role. I have also spent time doing field care work. I love my job and find it very satisfying, I enjoy the challenge it brings alongside the rewarding part of my role being able to help people and make a difference.

Rebecca

Rebecca Skillin

Job Title: Field Care Supervisor Joined: 2023

I have been in the care sector since 2015 and have loved every minute of it. Caring for and making a difference in people’s lives is the most satisfying feeling, I joined Nurseplus in June 2023 as a carer and recently became a field care supervisor. I find my job very rewarding as being able to meet new people and being able to make a difference in their lives is something that is very special to me and makes me do the job that I do.

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