Blueberry Care and Nursing Services

Excellent.

The care I receive is excellent. The care staff are friendly, helpful and caring. Their manager works hard to arrange my care and can be turned to for advice.

It may be that not all service user/clients or their helpers (or indeed Local Authorities) are able to pick these errors up.

We have been fortunate to have a great team of carers for Mum. Some of whom feel like old friends after a year of caring. Mum and the family are so grateful for the help and support given by the team.

Sometimes the 'new' carers don't always understand my needs on the first few visits but it is picked up quickly if contact the agency.

Extremely happy with the standard of care we received. Plus some go the extra mile to help us. Always treated with kindness and dignity. They become like a friend to our family.

Dad and I are very pleased with the care company. They have been incredible recently with changes in Dad's conditions. They have listened to me and implemented the change needed easily and with care and dignity. Two carers, in particular, go over and beyond their duties Fantastic.

On the whole very pleased with care given to my uncle. Some fine tuning at the start, but now everything, more or less, is how I like and expect things to be done. My uncle is always clean and tidy and the house is kept tidy. I cared for my uncle for six years before considering care but would recommend Kare Plus.

Our client has sadly passed away and the service and care Kare Plus have shown both before and since the death has been exceptional. For instance, during the time that they looked after this client, they treated her as a friend rather than a client and organised special treats for the client's 60th birthday. Our client had no known next of kin and although Kare Plus's responsibility had ceased upon the death, they have gone far beyond what would normally be expected in the circumstances. They have taken it upon themselves to register the death and organise the funeral, having known from a long and close involvement, the wishes of this client. This has included putting together an album of photos of the client to be shown at the funeral and the writing of a eulogy. I deal with many care companies and Kare Plus, Crewe, stand out as far and away the best I have come across. Their title is reflective of their commitment to this client.

The standard of care is more or less adequate. The management and communication skills attaching to the organisation are deficient and in my opinion, totally inadequate for a company of this nature.

The final straw occurred today when nobody came for a 9.00am call and nobody had bothered to ring by 2.00pm to explain or apologise for the missed visit.

Every reader must acknowledge that if this were to happen to an elderly person living alone, perhaps with a bit of dementia, it would be extremely difficult and perhaps dangerous.

We have now cancelled the arrangement and I suggest that people thinking of using the facilities of this Agency be very careful.

The coordinator for this area has promised to send a letter of apology but last week she promised to visit (within the week) to deal with a previous problem. She didn't do that either so we won't hold our breath.

The competent staff are excellent and a welcome sight.

Extremely satisfactory.

Managers have been unfailingly pleasant, caring and helpful. We think Kare Plus exemplifies its name.

I have been treated in a very friendly fashion by all the ladies who help me. Sorry, I can't single out an individual. Nevertheless, I am very fortunate to have the personal assistance of certain ladies from Kare Plus. Thank you all.

Fantastic care and support to not only my mum but also to myself. When several times I have been in despair and have phoned up and given words of wisdom and support. I cannot thank you enough!

Very professional, flexible service e.g I can add an extra time/day or cancel if mum is on holiday. Staff are of a high quality, intelligent, caring and responsible.

We are totally satisfied with all the Carers that have attended. They are respectful, pleasant and diligent and we would recommend them to others in need.

All your staff have been marvellous.

They are responsive and provide a good level of care for my mother.

All quite good, carer is consistent but needs to clean better.