Swifthand Care Services Ltd

2nd Floor, 760 High Road, London N12 9QH
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9.6 38 Reviews
  • Swifthand Care Services Ltd, London
Swifthand Care Sevices enable their clients to continue to live independently within the comfort and familiarity of their own homes with the support of the expert team of Carers. As providers of personal and domestic care services, they support clients to maintain the highest quality of life possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.75 – £21.95
  • Weekly Live-in Care Fees: £950 – £1035

These prices are only a guideline, please contact Swifthand Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Swifthand Care Services Ltd

Person in charge

  • Anthonia Ugwumba (Owner/Manager)

Swifthand Care Services Ltd Reviews (38)

Total of 38, showing 1-20
9.6

Swifthand Care Services Ltd has a Review Score of 9.6 (9.557) out of 10, based on 14 reviews in the last 2 years. Over all time Swifthand Care Services Ltd has 38 reviews.

Overall Experience

  • 28
  • 6
  • 3
  • 0
  • 1

Date Published

38
5
8
14
24

Review from L A (Client) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always good service provided.

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Review from Kathleen W (Client) assisted by family/friend published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some carers are motivated and help with occasional light duties some are not helpful and have to be prompted for example - empty the trash, folding the dry clothes in the bedroom. Empty the toaster (note left in the kitchen). Those are examples. One carer is very helpful and takes note of the complaints
and takes action.

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Review from Nicole L (Sister of Client) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a very trusted member of the team. He may well be my brother's favourite. He always makes sure everything is clean before he showers and always makes sure his is clean and tidy, The carer has his best interests in the front of his mind and cares deeply for him.

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Review from P G (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent, at all stages, management was very helpful and provided me with all info and assistance I required.

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Review from G J (Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The service received was poor. Carers did not show at times that I was expecting. When they did show up, there was minimum effort in the giving of care. Clearly those I met have no healthcare qualifications or ability to spot the obvious signs of someone in the need of urgent medical assistance. Carers
showed no concern, or compassion in helping me navigate the care system to ensure GP appointments were made. They did not offer to clean me, or help with the basics of assisting me in my home environment. At no point did my I feel in control of the service & I received zero communication from the service & still to this day have a zero understanding of the costs incurred . A matter of days after cancelling the service, I had no choice but to call 999 & go to A&E. Frankly a competent care agency would have spotted the trend in the decline of my condition and intervened to avoid an emergency admission.

Reply from Anthonia Ugwumba, Director at Swifthand Care Services Ltd

I am sorry you weren't happy with our service on this occasion. Our record shows you were refusing support most of the time and would only accept help from one carer who lives close to you. All our carers have their Care Certificates and are well trained on how to spot obvious signs of clients in need of help. During a review on 07/01/25, you stated that you are happy with your carer but would like to reduce your visits from 7 to 3 days a week due to a "private arrangement" and cost and on 20/01/25, you cancelled your visits permanently. You received care 11/12/24 to 23/01/25, all cost incurred would be forwarded to you by the local authority who commissioned your care package. On 15/02/25, your son called us stating that you needed immediate help but he was informed that because your care visits had been terminated, we were not able to support you but advised him to go through the local authority to reinstate your care package. On behalf of Swifthand Care I apologise for your ordeal.

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Review from M P (Daughter of Client) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that come are very respectful to my mother and excellent in their work. They know my mother's routine so don't have any problems. Thank you for your lovely services.

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Review from E M (Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say the carers are very good. I have no complaints and would recommend it to anyone. The service and management is excellent.

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Review from C N (Brother of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the attending carers performs their daily tasks with professional diligence, care, respect and humour, leaving the client in a happy clean and relaxed disposition so that she is most compliant when they return to their duties each morning. Nothing could be better for her.

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Review from E G (Next of Kin) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the client receives from Swifthand is second to none. The carers are efficient, polite, caring and respectful. They have established a relationship with her and she trusts them and looks forward to their visits. I would highly recommend Swifthand Care to anyone who has a loved one in need
of care and support.

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Review from B S (Son of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend my father are very good. They are professional and work together. They keep me informed. They are gentle, caring, respectful and polite to my father, mother, other carers and myself. They raise issues for me to inform the district nurse or GP. We communicate well.

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Review from Alan D (Husband of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had post-mobility following a broken femur in January 2022. After her discharge from hospital, Swifthand sent two carers four times a day to wash and dress her, move her from the bed to the chair and change her pads. There were occasional waits for one or other of the carers due to coming from
different locations. There was a turnover in carers but there was always one of the two that had been before. They were kind to my wife and she was appreciative of their efforts. In the rare event of a problem. management kept me informed.

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Review from J C (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class. 10 out of 10.

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Review from C W (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service has been excellent from the outset. I find your staff caring and polite.

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Review from Juliet B (Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From September and three weeks in October, following a spinal fracture, teams of five carers came to provide a far from risk-free, full-length roll-over for removal and replacement of a neck brace, until just two carers could make the change with me sitting-up, always with inspection and dressings by
my care home nurses.
The carers were unfailingly kind and attentive and achieved largely excellent replacement and tightening of the brace, sometimes in one go, sometimes more, until everyone was satisfied with this far from easy operation.
There were timetable problems for the carers' arrival and the care home nurses' availability that could delay carers' departure to their next appointments, but they never left until their task was completed, with the assurance that if anything went wrong with the brace they would return to put it right (which never proved necessary). I always felt safe and happy in their hands.

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Review from P L (Son of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are Swifthand, from the owners to the office team and the carers, provide wonderful, heartwarming care. Their committed care extended the lives of both my parents and meant they had the best quality of life that could have in their final years whilst remaining in their own home. We, our
family, are eternally grateful!

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Review from Homa A (Client) assisted by family/friend published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received during the last few months has been outstanding.

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Review from Julian R (Nephew of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been brilliant in helping and supporting my elderly uncle. They have always kept me updated and informed of any issues that arise and always act quickly to things resolved. The service they offer is very personal, caring and professional. They have always gone above and
beyond to make sure my uncle is living a comfortable and quality life. I would highly recommend Swifthand Care if you want the peace of mind of knowing that your loved one is in very safe and capable hands.

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Review from R M (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service. Staff are extremely friendly, professional and punctual. They treat my mother more like a family member rather than a client. I would highly recommend their company.

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Review from J A (Daughter of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdowns in 2020, Mum received excellent care with carers having to use buses and travel in very cold and wet weather. They kept Mum safe and never let her down. She had three visits a day, two carers, washing their hands, putting on gloves, masks and aprons.

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Review from Steve S (Son of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swifthand have supported Mum throughout 2020 and into 2021. I cannot recommend them highly enough. Over 1000 plus visits, they have never missed one, and every member of staff is professional and polite. The manager and her team are approachable and always available. Without their support, Mum would
not be able to continue living independently.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Swifthand Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Swifthand Care Services Ltd is calculated as follows: ( (60 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 79 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Swifthand Care Services Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Anthonia

Anthonia Ugwumba

Job Title: Owner and Registered Care Manager

Joined: 2015

An experienced, professional within Social Care, Anthonia has dedicated the last 22 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.


Qualified to a high level, Anthonia has a degree in Health & Social Care, an NVQ Level 3 in Promoting Independence, a CMI certificate in First Line Management at Levels 2 and 3 and a Diploma in Social Care & Supported Housing Management.


Anthonia said: “At Swifthandcare we are motivated to provide the highest quality of expert care to our clients to enable them live independently in their own home. We are proud to provide a reliable and responsive care service with a person centred approach full of kindness, respect and dignity.”

Frequently Asked Questions about Swifthand Care Services Ltd

What Type of Services does Swifthand Care Services Ltd offer?

Swifthand Care Services Ltd offers Home Care.

How many Carers does Swifthand Care Services Ltd employ?

Swifthand Care Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Swifthand Care Services Ltd to verify any information. View our terms and conditions. Swifthand Care Services Ltd has an Enhanced Service - more info.