Swifthand Care Services Ltd

2nd Floor, 760 High Road, London N12 9QH
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9.1 45 Reviews
  • Swifthand Care Services Ltd, London
Swifthand Care Sevices enable their clients to continue to live independently within the comfort and familiarity of their own homes with the support of the expert team of Carers. As providers of personal and domestic care services, they support clients to maintain the highest quality of life possible.
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Care Provided by Swifthand Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.75 – £21.95
  • Weekly Live-in Care Fees: £950 – £1035

These prices are only a guideline, please contact Swifthand Care Services Ltd to find out the exact price for your requirements.

Contact Swifthand Care Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Swifthand Care Services Ltd to get a personalised quote.

Good to Know

Owner

  • Swifthand Care Services Ltd
  • Privately Owned

Person in Charge

  • Anthonia Ugwumba (Owner/Manager)

Swifthand Care Services Ltd Reviews (45)

9.1

Swifthand Care Services Ltd has a Review Score of 9.1 (9.067) out of 10, based on 18 reviews in the last 2 years.
Over all time Swifthand Care Services Ltd has 45 reviews.

Overall Experience
  • 33
  • 6
  • 3
  • 0
  • 3
Date Published
  • 45
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  • 18
  • 27
Reviewer Connection to Swifthand Care Services Ltd
  • 17
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Total of 45, showing 21-40
Review from Juliet B (Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
From September and three weeks in October, following a spinal fracture, teams of five carers came to provide a far from risk-free, full-length roll-over for removal and replacement of a neck brace, until just two carers could make the change with me sitting-up, always with inspection and dressings by
my care home nurses.
The carers were unfailingly kind and attentive and achieved largely excellent replacement and tightening of the brace, sometimes in one go, sometimes more, until everyone was satisfied with this far from easy operation.
There were timetable problems for the carers' arrival and the care home nurses' availability that could delay carers' departure to their next appointments, but they never left until their task was completed, with the assurance that if anything went wrong with the brace they would return to put it right (which never proved necessary). I always felt safe and happy in their hands.
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Review from P L (Son of Client) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are Swifthand, from the owners to the office team and the carers, provide wonderful, heartwarming care. Their committed care extended the lives of both my parents and meant they had the best quality of life that could have in their final years whilst remaining in their own home. We, our
family, are eternally grateful!
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Review from Homa A (Client) assisted by family/friend published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service I have received during the last few months has been outstanding.
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Review from Julian R (Nephew of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team have been brilliant in helping and supporting my elderly uncle. They have always kept me updated and informed of any issues that arise and always act quickly to things resolved. The service they offer is very personal, caring and professional. They have always gone above and
beyond to make sure my uncle is living a comfortable and quality life. I would highly recommend Swifthand Care if you want the peace of mind of knowing that your loved one is in very safe and capable hands.
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Review from R M (Son of Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic service. Staff are extremely friendly, professional and punctual. They treat my mother more like a family member rather than a client. I would highly recommend their company.
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Review from J A (Daughter of Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the lockdowns in 2020, Mum received excellent care with carers having to use buses and travel in very cold and wet weather. They kept Mum safe and never let her down. She had three visits a day, two carers, washing their hands, putting on gloves, masks and aprons.
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Review from Steve S (Son of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Swifthand have supported Mum throughout 2020 and into 2021. I cannot recommend them highly enough. Over 1000 plus visits, they have never missed one, and every member of staff is professional and polite. The manager and her team are approachable and always available. Without their support, Mum would
not be able to continue living independently.
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Review from C M (Client) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care I get overall satisfied.
They care for me very much; that's all I can say, I am very happy.
Very caring, anything needed, there always there.
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Review from Phillip H (Son of Client) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Swifthand has taken over looking after Mum, the staff (all) have been considerate and compassionate. They have generally been punctual. Thank you.
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Review from D F (Client) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is of the full care service provided NOT of my personal carer who is extremely efficient and helpful.
I am very happy with the service paid for by my council and appreciate that the hours have to be organised around the requirements of all recipients. This is the only area where the service
is not ideal for me.
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Review from J W (Wife of Client) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly, efficient and kind.
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Review from Claire C (Daughter of Client) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care my mother has received is adequate, however, at times I feel quite frustrated by the lack of forward thinking on behalf of some carers. Despite constant reminders, certain jobs are not completed and my mother's medication is not always prompted effectively.
The cost of the care I feel should
warrant a more effective service.
Reply from Anthonia Ugwumba at Swifthand Care Services LtdI am sorry you weren't happy with our service on this occasion and I would like to be given an opportunity to discuss the issue with you so as to resolve it and for us to be able to continue to deliver your mother's care.

We have a very reasonable price compared to other care providers in our area.

Having gone through our records, it appears your mother's medication has been given as per our medication guideline and her medication is delivered correctly as prescribed in her blister pack.
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Review from Linda A (Client) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The standard of care by carers was second to none. They showed compassion, empathy, understanding and caring. They helped me to become more confident in myself and work towards recovery of my body.
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Review from G R (Daughter of Client) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family are more than happy with Swifthand Care Services Ltd. The carers are conscientious, compassionate, caring and very kind to my father. They really do go the extra mile! This is not an easy time for my family - my dad is receiving end of life care - so having these lovely carers help to take
care of dad is very important to us.
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Review from Ramesh B (Cousin of Client) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good, sometimes carer does extra. My cousin needs all the care you can give as he is unable to walk or bath.
Reply from Andrew Park, Marketing Executive at Swifthand Care Services LtdWe really appreciate your feedback and are extremely pleased that you are happy with the homecare service Heritage Healthcare Barnet provide for your cousin!!
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Review from Jean K (Partner of Client) assisted by family/friend published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We find the services a bit hit and miss.
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Review from Lisa R (Daughter of Client) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage Healthcare has provided excellent care for my father. The male carer is extremely kind, caring and considerate. He is also very reliable with the times that he arrives. I highly recommend him.
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Review from Stuart C (Husband of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the support I have received from Heritage Healthcare in support of my wife and myself.
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Review from Stanley G (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heritage Healthcare were proposed as my carers for the past 6 months. I had previously had carers from other agencies. Heritage send several different carers and cover the weekend at varying quality.


The very best carer comes on the weekends, she is excellent in every respect. Others have been late

(for emergencies) and recently one carer has improved very well after a shaky start on weekdays.
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Review from Rob (Son of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has looked after my dad in a very professional and caring manner.
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Current Review Score: 9.1 (9.067)

Overview of Review Score

The Review Score of 9.1 (9.067) out of 10 for Swifthand Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.192 for Swifthand Care Services Ltd is calculated as follows: ( (72 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (16 Very Poors x 1) ) ÷ 104 Ratings = 4.192
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Swifthand Care Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Anthonia

Anthonia Ugwumba

Job Title: Owner and Registered Care Manager Joined: 2015

An experienced, professional within Social Care, Anthonia has dedicated the last 22 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.


Qualified to a high level, Anthonia has a degree in Health & Social Care, an NVQ Level 3 in Promoting Independence, a CMI certificate in First Line Management at Levels 2 and 3 and a Diploma in Social Care & Supported Housing Management.


Anthonia said: “At Swifthandcare we are motivated to provide the highest quality of expert care to our clients to enable them live independently in their own home. We are proud to provide a reliable and responsive care service with a person centred approach full of kindness, respect and dignity.”

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Swifthand Care Services Ltd to verify any information. View our terms and conditions. Swifthand Care Services Ltd has an Enhanced Service - more info.