Swifthand Care Services Ltd

2nd Floor, 760 High Road, London N12 9QH
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9.6 38 Reviews
  • Swifthand Care Services Ltd, London
Swifthand Care Sevices enable their clients to continue to live independently within the comfort and familiarity of their own homes with the support of the expert team of Carers. As providers of personal and domestic care services, they support clients to maintain the highest quality of life possible.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.75 – £21.95
  • Weekly Live-in Care Fees: £950 – £1035

These prices are only a guideline, please contact Swifthand Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Swifthand Care Services Ltd

Person in charge

  • Anthonia Ugwumba (Owner/Manager)

Swifthand Care Services Ltd Reviews (38)

Total of 38, showing 21-38
9.6

Swifthand Care Services Ltd has a Review Score of 9.6 (9.557) out of 10, based on 14 reviews in the last 2 years. Over all time Swifthand Care Services Ltd has 38 reviews.

Overall Experience

  • 28
  • 6
  • 3
  • 0
  • 1

Date Published

38
5
8
14
24

Review from C M (Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I get overall satisfied.
They care for me very much; that's all I can say, I am very happy.
Very caring, anything needed, there always there.

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Review from Phillip H (Son of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Swifthand has taken over looking after Mum, the staff (all) have been considerate and compassionate. They have generally been punctual. Thank you.

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Review from D F (Client) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is of the full care service provided NOT of my personal carer who is extremely efficient and helpful.
I am very happy with the service paid for by my council and appreciate that the hours have to be organised around the requirements of all recipients. This is the only area where the service
is not ideal for me.

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Review from J W (Wife of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, efficient and kind.

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Review from Claire C (Daughter of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care my mother has received is adequate, however, at times I feel quite frustrated by the lack of forward thinking on behalf of some carers. Despite constant reminders, certain jobs are not completed and my mother's medication is not always prompted effectively.
The cost of the care I feel should
warrant a more effective service.

Reply from Anthonia Ugwumba at Swifthand Care Services Ltd

I am sorry you weren't happy with our service on this occasion and I would like to be given an opportunity to discuss the issue with you so as to resolve it and for us to be able to continue to deliver your mother's care.


We have a very reasonable price compared to other care providers in our area.


Having gone through our records, it appears your mother's medication has been given as per our medication guideline and her medication is delivered correctly as prescribed in her blister pack.

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Review from Linda A (Client) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care by carers was second to none. They showed compassion, empathy, understanding and caring. They helped me to become more confident in myself and work towards recovery of my body.

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Review from G R (Daughter of Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are more than happy with Swifthand Care Services Ltd. The carers are conscientious, compassionate, caring and very kind to my father. They really do go the extra mile! This is not an easy time for my family - my dad is receiving end of life care - so having these lovely carers help to take
care of dad is very important to us.

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Review from Ramesh B (Cousin of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good, sometimes carer does extra. My cousin needs all the care you can give as he is unable to walk or bath.

Reply from Andrew Park, Marketing Executive at Swifthand Care Services Ltd

We really appreciate your feedback and are extremely pleased that you are happy with the homecare service Heritage Healthcare Barnet provide for your cousin!!

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Review from Jean K (Partner of Client) assisted by family/friend published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We find the services a bit hit and miss.

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Review from Lisa R (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare has provided excellent care for my father. The male carer is extremely kind, caring and considerate. He is also very reliable with the times that he arrives. I highly recommend him.

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Review from Stuart C (Husband of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the support I have received from Heritage Healthcare in support of my wife and myself.

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Review from Stanley G (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare were proposed as my carers for the past 6 months. I had previously had carers from other agencies. Heritage send several different carers and cover the weekend at varying quality.


The very best carer comes on the weekends, she is excellent in every respect. Others have been late

(for emergencies) and recently one carer has improved very well after a shaky start on weekdays.

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Review from Rob (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has looked after my dad in a very professional and caring manner.

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Review from Margaret F (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a very conscientious, caring, kind and understanding person. Seems very dedicated to his clients. Nothing is too much trouble for him. He is a very caring and patient individual. A very gentle and sympathetic person.

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Review from Henry J (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been taking care of me since November 2016. I have found her to be everything a carer should be and at times goes far beyond her regular duty. My carer is very caring, all my personal care needs are met. My carer leaves everything clean/tidy. I am very happy with my carer.

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Review from John B (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carers, very efficient, very caring and reliable. They are very effceint and always keep my flat clean/tidy. I would highly recommend my 2 carers to anyone. Excellent carers.

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Review from Alice (Wife of Client) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient staff. Show good understanding of human nature and needs. Prepared to listen!

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Review from Richard O (Son of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional and did a risk assessment when my mother came for respite. they took time to get to know my mothers likes and dislikes and personal needs (she does not like her feet touched and prefers to try to do some things for herself). They were cheerful and learnt some of the
songs that she sings and sung with her. I cannot commend the staff enough. They were very good and made it a special Christmas and New Year, kept to time even over the holiday.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Swifthand Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Swifthand Care Services Ltd is calculated as follows: ( (60 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 79 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Swifthand Care Services Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Anthonia

Anthonia Ugwumba

Job Title: Owner and Registered Care Manager

Joined: 2015

An experienced, professional within Social Care, Anthonia has dedicated the last 22 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.


Qualified to a high level, Anthonia has a degree in Health & Social Care, an NVQ Level 3 in Promoting Independence, a CMI certificate in First Line Management at Levels 2 and 3 and a Diploma in Social Care & Supported Housing Management.


Anthonia said: “At Swifthandcare we are motivated to provide the highest quality of expert care to our clients to enable them live independently in their own home. We are proud to provide a reliable and responsive care service with a person centred approach full of kindness, respect and dignity.”

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