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Great Park Homecare

59-60 Thames Street, Windsor SL4 1TX
Great Park Homecare Logo
Great Park Homecare logo
My wife gets on well with them all and considers them her friends; they help us in any way they can.J G(Husband of Client/Service User)
Great Park Homecare, Windsor
It has been a great relief to me to know they are being looked afterPaul F(Son of Client/Service User)
Great Park Homecare, Windsor
The staff are highly professional but also caring - some even attended his 90th birthday party!Emma R(Daughter of Client/Service User)
Great Park Homecare, Windsor

Great Park Homecare delivers ethical, safe & trusted care enabling you to remain living independently in your own home.

Their highly experienced team listens, understands, then provides tailored, yet flexible and professional person-centred care & support services.

An initial assessment, which takes into account feedback from all interested parties, forms the creation of a Care Plan which provides a mutually agreed framework and clarification of the care services to be delivered.

Client's care...  

Care Provided by Great Park Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £34 - £68
  • Weekly Live-in Care Fees: £1,400 - £2,000

Visits cancelled with at least 24 hours notice are not billed. This is something that we believe is unique to us. You will not be asked to pay to "Hold" your slot should you have a Hospital stay or Respite break.

Understanding that family members do not always live locally, Great Park Homecare fees cover the day to day provisioning of support, such as ordering & managing medications and equipment, by engaging with appropriate professionals such as GPs, DIstrict Nurses and Occupational Therapists.

The price(s) shown are provided by the agency. Contact Great Park Homecare for full pricing details and T&Cs.

Contact Great Park Homecare to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Great Park Homecare
  • Private Owned

Person in charge

  • Carole Henderson (Registered Manager)

Great Park Homecare Reviews (55)

9.8

Great Park Homecare has a Review Score of 9.8 (9.75) out of 10, based on 9 reviews in the last 2 years. Over all time Great Park Homecare has 55 reviews.

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Showing 55 reviews matching selected criteria
Review from Gary I (Son of Client) published on 18 May 2021 Submitted via Website
Overall Experience
We have Great Park care to attend to my father's daily needs. They come in 4 times a day and make his meals and deal with his personal care.
The care staff are friendly and supportive. They spend time chatting with my father which he enjoys.
I can phone or email with any concerns and get a reply immediately.

Very pleased with the service they provided.

Reply from Romola Ganguli, Director at Great Park Homecare

Your feedback is greatly appreciated, Gary. Thank you. We are delighted that your father enjoys the wonderful company of his carers who are all specifically trained to engage in meaningful conversation and activity with clients once the main care tasks are completed and time permits. The Care...  

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Review from R G (Daughter of Client) published on 30 April 2021 Submitted via Website
Overall Experience

My mum has been delighted with all the helpers who have come to her house. Service has always been friendly, flexible, reliable and professional. This is both on the part of the managers and the care workers themselves. I would thoroughly recommend them.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your helpful review. We are delighted and privileged to provide 5 star support and care for your Mother. We also enjoy ensuring she is professionally respected as a valued member of the Great Park Homecare family. We aim to please and respect.

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Review from Peter F (Son of Client) published on 30 April 2021 Submitted via Website
Overall Experience
We had reason to call upon the services of Great Park Homecare at short notice and they were able to step up without issue.
As first time users of this kind of service, we were unsure what to expect but the manager and the team made us feel welcome and took over the care of my mother without complaint. She was not the easiest person to deal with due to her dementia/Alzheimer’s but we received regular updates and they were happy to go that extra yard to pick medication up or take her to appointments.

Without them we would have struggled due to geographical distances and they helped us get her in to hospital when needed. Good job. Thank you.

Reply from Romola Ganguli, Director at Great Park Homecare

Peter, thank you for your review. As the company recognise the challenges that family members can face to care for a loved one from a distance. That is why we strive to provide peace of mind and reassurance by delivering safe, responsive and fully trusted 5 star care, that is a cut above the...  

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Review from Linda V (Daughter of Client) published on 30 April 2021 Submitted via Website
Overall Experience

The care and support my mother received made an extremely difficult period in our lives very much happier and easier. The well trained and caring staff became an extension of our family and mother looked forward to their visit. Any concerns or changes we occasionally had were very quickly addressed and resolved. Someone was always on hand and I am happy to recommend Great Park Homecare most highly.

Reply from Romola Ganguli, Director at Great Park Homecare

Your Review is greatly appreciated Linda, thank you. Our company mission is to 'deliver the best care possible' ensuring a 5-star Service that is safe and trusted by both family members and their loved ones alike. Yes, all our staff are trained by a fully qualified and experienced Healthcare...  

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Review from Glenda K (Friend of Client) published on 30 April 2021 Submitted via Website
Overall Experience

My friend received excellent care for over a year. Carers very thoughtful and cared for her as a whole person. Looked after her physical and emotional needs as well as taking her out when they could so that she could see others and choose her own shopping. Nothing was too much trouble. Some intelligent and innovative ways were found to help her to help herself.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your feedback, Glenda. We are delighted that you felt our care services to be of an excellent standard across the board. Whilst it is challenging to find several 'Mary Poppins', our recruitment process is very robust and stringent to ensure that we hire not only compassionate carers...  

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Review from Mohammed A (Brother of Client) published on 30 April 2021 Submitted via Website
Overall Experience

All staff are very friendly and helpful, my brother looks forward to his carer coming around as they all sing nursery rhymes for him. When I need to discuss something the office staff are all very helpful and flexible to our needs.

Reply from Romola Ganguli, Director at Great Park Homecare

Your feedback is most appreciated, thank you. We enjoy your brother being part of our 'family' of clients for some time now. I am delighted that you too feel we are delivering a 5 star service to support your brother as best as possible. With our close monitoring systems, we are always keen to...  

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Review from Amanda N (Client / Service User) published on 29 April 2021 Submitted via Website
Overall Experience

Found the staff very helpful, polite and professional. If I have to change any of my times to fit in with appointments they are always accommodating. Everyone is very approachable and nothing is too much trouble.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your favourable review of our service, Amanda. We are delighted that you are receiving our usual outstanding 5 star-rated levels of trusted and safe service. We are always on a mission to deliver the best care possible to our 'family' of clients, by our compassionate and professionally trained 'family' of staff.

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Review from Ruth L (Daughter of Client) published on 29 April 2021 Submitted via Website
Overall Experience

Very grateful for the swift response to supply service at short notice. Very happy with the care provided in the interim period while my mother was waiting to go into a carehome. Would highly recommend. Thank you.

Reply from Romola Ganguli, Director at Great Park Homecare

We are delighted to have been able to support your mother at such short notice. We are proud to offer a rapid response service to assist with such situations you, yourselves experienced. We are pleased that you found our service 5 stars. We strive to deliver a trusted and safe service for our...  

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Review from G B (Wife of Client) published on 16 December 2020 Submitted via Postal Card
Overall Experience
I have been using Great Park Homecare for care of my husband who has vascular dementia. Over the ten weeks, we have been using them for personal care in the mornings we have found them trustworthy, caring, professional, friendly and their timekeeping is good.

I feel that my husband is well cared for and I am very happy with the service.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your review and feedback. We are delighted that you find our carers can be fully trusted, as well as caring and professional - all qualities we carefully ensure during our rigorous staff recruitment and training processes. We will settle for nothing less. Clients and their families...  

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Review from P C (Client / Service User) published on 16 November 2020 Submitted via Postal Card
Overall Experience

I have no complaints at all. As I am severely sight impaired, they have dealt with me with great courtesy. As I live alone and have done for 36 years, I find the companionship that they give me is invaluable.

Reply from Romola Ganguli, Director at Great Park Homecare

As one of our first and loveliest clients to entrust your care and support in us, we thank you very much for your positive review. Our staff always enjoy visiting you and ensuring that they go the extra mile to give you the companionship and service you require according to your preferences. We...  

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Review from Sunita S (Client / Service User) published on 9 November 2020 Submitted via Website
Overall Experience
What a wonderful family-run group of kind and caring people.
The service we had was outstanding, and at all times we really felt very safe, valued and listened to. Nothing was too much trouble, and everything was possible.
We had a few unusual requests and still, they made sure that we received the care. We also have a pet who needed care, and they sent the most amazing nurse to look after her and walk her!

The attention to detail is 5-star, and their compassion and professionalism are truly second to none. I have and will continue to recommend you to friends and family. Every county should have someone like you to offer care and support!

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you very much for your favourable feedback. It is a privilege for our staff to serve and support you as and when you require it. Your pet has also become a favorite amongst staff, so always a pleasure to pet-sit. We will continue to go the extra mile to help you live a safe and independent life at home.

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Review from Linda F (Sister of Client) published on 26 October 2020 Submitted via Postal Card
Overall Experience

Very caring, friendly, punctual, reliable and consistent.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your feedback, Linda. We at Great Park Homecare always welcome and value reviews greatly to ensure our services continue to be first class. We are delighted that we can make a positive difference to all our clients' lives so that they can remain safely and happily in their own homes....  

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Review from Beverly W (Client / Service User) published on 16 September 2020 Submitted via Postal Card
Overall Experience

I have received care from this company for four years. My experience in recent times has not been as favourable as originally, but, on the whole, I am reasonably satisfied. The practice of having two or three main carers and five or six different ones each week has lapsed and only one senior main carer remains, which leads to a 'revolving door', and a mixture of various nationalities and cultural backgrounds can present occasional problems. Contact with management could be improved, together with the secretive culture imposed on carers and clients.

Reply from Romola Ganguli, Director at Great Park Homecare

We're pleased that since your long tenure with us, you've been able to continue living independently & safely at home. We do not discriminate against "various nationalities & cultural backgrounds'" & are very proud of our diverse & inclusive workforce (95% British), who are all carefully recruited,...  

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Review from J G (Husband of Client) published on 18 August 2020 Submitted via Postal Card
Overall Experience

My wife has Alzheimer's and isn't always the easiest of patients to deal with. We have two visits a day from Great Park carers. We have about six different carers per week, and there isn't one that I could criticise. My wife gets on well with them all and considers them her friends; they help us in any way they can. From my point of view, I would have difficulty managing without their help. The carers, office staff do their job to the highest possible standard.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your feedback. We at Great Park Homecare are proud to be able to deliver the best care and support possible for you and your wife so you can continue to enjoy living your independent lives happily together.

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Review from Eric J (Client / Service User) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Carer always prepared to help.

Reply from Romola Ganguli, Director at Great Park Homecare

Thank you for your Review. Our staff are only selected on the basis of being compassionate and caring.

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Review from Anne S (Friend of Client) published on 7 August 2020 Submitted via Website
Overall Experience

We were recommended Great Park Homecare three years ago to fill in for one and then two live-in carers for an elderly friend when they had their time off. The director and his Company and wonderful carers performed this task admirably, were flexible according to the needs of the resident carers, and made sure as much as possible to produce the same carers each time so that they could build up a relationship with my friend. Sadly she has now died, but we are immensely grateful that they helped to enable my friend to carry on living at home with people we trusted to look after her.

Reply from Romola Ganguli, Director at Great Park Homecare

Your review has been greatly appreciated. Thank you. We are delighted that you find our support and care Service to be Excellent overall and value for money. The Company strives to ensure that all care and support is delivered by a team of compassionate care staff, who provide dignity and respect to all clients.

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Review from Angela D (Wife of Client) published on 22 July 2020 Submitted via Postal Card
Overall Experience
My husband is on end of life programme. Our carers have been not just first-class carers but great friends to myself and my husband, especially with this shutdown. He has survived longer than expected and I know their caring has contributed to this.

As his wife of nearly 60 years, it's been a very difficult time and they all have been my sanity saviours. I will never be able to thank them enough.

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Review from J B (Client / Service User) published on 21 July 2020 Submitted via Postal Card
Overall Experience

After three years in various hospitals, I came home three years ago and am severely disabled. Carers have been kind and helpful, and they help to keep my spirits up. They started looking after me as soon as I came home, and I couldn't manage without them. My husband is 86 and can't do my personal care. The girls come three times a day to get me up, help me to use the commode and to transfer bed/armchair, chair/wheelchair and then back into bed. I appreciate their care.

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Review from E H (Client / Service User) published on 7 July 2020 Submitted via Postal Card
Overall Experience

I am very happy at home. The carers are great people.

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Review from Jackie O (Wife of Client) published on 19 June 2020 Submitted via Website
Overall Experience

It is difficult knowing where to begin, and I am unused to writing reviews for anything! However, all my dealings with Great Park Homecare have always been excellent. They provide individualised care. I know my husband is getting the best he can from the carers and the company. These comments are set against experiences of at least three other providers during the last 11-years. Clearly, the last 12-months or so have been "The Best" for us.

Reply from Adrian Greensmith, Director at Great Park Homecare

Thank you for taking the time to write a review for us. We do hope to see you both again once Covid-19 calms down and wish you well in the meantime.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 August 2017
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Great Park Homecare.

Awards / Recognitions (2)

  • Recipient: Great Park HomecareDate: Wednesday 16 Nov 2016
  • Recipient: Great Park HomecareDate: Monday 22 Feb 2016

Meet the Team (3)

Carole Henderson Job Title: Registered Manager Joined: 2017
Carole Henderson

Carole Henderson has wealth experience and knowledge of working in the care sector. Her career in care started over 20 years ago and Carole has held management positions for 15 years. Qualified to a high level, Carole has achieved her NVQ Level 4 in Management and also holds a City & Guilds RMA. Carole has outstanding people skills, is highly organised and pays attention to detail. She manages, supports and guides her care team to provide an expert and professional service.

Adrian Greensmith Job Title: Director & Owner Joined: 2015
Adrian Greensmith

With over 20 years as a business professional in client service management, Adrian’s previous personal experience of the home care industry, to find appropriate and reliable care for family members, left him with the deep feeling that care provision could and should be much better. More specifically, client communication and quality of service was severely lacking from existing care providers. As a strong advocate of volunteering and proactive Chairman of Windsor Mencap, Adrian has the experience, skills and empathy to fully understand clients’ individual needs and find bespoke care solutions for them. His greatest strength lies in his ability to remain calm and engage collaboratively to ensure a positive and happy outcome for all. Adrian has qualified as a Dementia Friend Champion and is keen to host local information sessions for the community to share his awareness of Dementia.

Adrian said: "I want to wake up in the morning knowing that during the day ahead we will improve the lives of our clients, then to go to sleep at night knowing that my carers felt well trained, equipped and respected for their amazing work."

Romola Ganguli Job Title: Director & Owner Joined: 2015
Romola Ganguli

Prior to becoming Director and Owner of Great Park Homecare, Romola successfully developed a business management career working in the public and private sectors both in UK and internationally. Romola holds a Master's degree in business which, combined with her experience in customer service, marketing, project management and training, enables her to focus on the Company’s operational and service excellence. Chair of an independent Berkshire Assistive Technology Group and also active volunteer for 3 local charities, Romola believes that understanding and delivering the right levels of community care to exacting high standards is crucial to enable each and every client to maintain their independence and positive wellbeing, in the convenience and comfort of their home. She also has a passion for enabling staff to realise their full potential by investing in their professional development.

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