My wife gets on well with them all and considers them her friends; they help us in any way they can.J G(Husband of Client/Service User)
It has been a great relief to me to know they are being looked afterPaul F(Son of Client/Service User)
The staff are highly professional but also caring - some even attended his 90th birthday party!Emma R(Daughter of Client/Service User)
My wife gets on well with them all and considers them her friends; they help us in any way they can.J G(Husband of Client/Service User)
It has been a great relief to me to know they are being looked afterPaul F(Son of Client/Service User)
The staff are highly professional but also caring - some even attended his 90th birthday party!Emma R(Daughter of Client/Service User)
Great Park Homecare delivers ethical, safe & trusted care enabling you to remain living independently in your own home.
Their highly experienced team listens, understands, then provides tailored, yet flexible and professional person-centred care & support services.
An initial assessment, which takes into account feedback from all interested parties, forms the creation of a Care Plan which provides a mutually agreed framework and clarification of the care services to be delivered.
Client's care...
Great Park Homecare delivers ethical, safe & trusted care enabling you to remain living independently in your own home.
Their highly experienced team listens, understands, then provides tailored, yet flexible and professional person-centred care & support services.
An initial assessment, which takes into account feedback from all interested parties, forms the creation of a Care Plan which provides a mutually agreed framework and clarification of the care services to be delivered.
Client's care needs are then constantly reviewed using live monitoring technology as well as face-to-face Review Meetings, with changes affected immediately.
Family members, no matter however far away they live, may also keep abreast & be reassured of the care & support being delivered by accessing the Care Plan and visit notes via their cloud-based system.
Appreciating that situations are fluid, Great Park Homecare does not charge for visits which are cancelled with more than 24 hours’ notice. So, no charges are made for respite breaks / hospital stays etc.
Great Park Homecare's differentiates itself from being an agency, as staff are selectively recruited with full background checks & in house training; followed by ongoing supervision & development by the experienced Management Team, to deliver exceptional professional care.
Care Provided by Great Park Homecare
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£34 - £68
Weekly Live-in Care
£1,400 - £2,000
Contact Great Park Homecare to get a personalised quote:
Visits cancelled with at least 24 hours notice are not billed. This is something that we believe is unique to us. You will not be asked to pay to "Hold" your slot should you have a Hospital stay or Respite break.
Understanding that family members do not always live locally, Great Park Homecare fees cover the day to day provisioning of support, such as ordering & managing medications and equipment, by engaging with appropriate professionals such as GPs, DIstrict Nurses and Occupational Therapists.
The price(s) shown are provided by the agency. Contact Great Park Homecare for full pricing details and T&Cs.
Great Park Homecare has a Review Score of 9.6 (9.600) out of 10, based on 7 reviews in the last 2 years. Over all time Great Park Homecare has 55 reviews.
Review from Joan M (Wife of Client) published on 7 September 2018 Submitted via Postal Review Card•
Overall Experience
Carers are always on time, always cheerful and great with my husband when they come in. He is treated with a lot of respect and care. If a carer is unable to come, they make sure someone else will come. So, therefore, the care he receives is excelled. As the main carer for my husband for 30 years,...
Carers are always on time, always cheerful and great with my husband when they come in. He is treated with a lot of respect and care. If a carer is unable to come, they make sure someone else will come. So, therefore, the care he receives is excelled. As the main carer for my husband for 30 years, I now feel very happy to be in the hands of Heritage Healthcare (Windsor).
↩Reply from Romola Ganguli, at Great Park Homecare
Thank you for your review. We pride ourselves on delivering the best care possible that can be trusted and is based on two key values-service excellence and integrity. We know how critical good communication is for clients' well-being; we also only recruit those carers who have good spoken English,...
Thank you for your review. We pride ourselves on delivering the best care possible that can be trusted and is based on two key values-service excellence and integrity. We know how critical good communication is for clients' well-being; we also only recruit those carers who have good spoken English, to safely deliver support services. We are privileged to play a key part of your husband's life, to ensure he leads the highest quality of life he can within his own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Edith G (Client / Service User) published on 6 September 2018 Submitted via Postal Review Card•
Overall Experience
Congratulations to the management, staff and carers for their kindness and help. What a wonderful team and thank you for looking after me so well. I am very happy with all the help you gave me. Thank you, thank you.
Congratulations to the management, staff and carers for their kindness and help. What a wonderful team and thank you for looking after me so well. I am very happy with all the help you gave me. Thank you, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Charles R (Client / Service User) published on 6 September 2018 Submitted via Postal Review Card•
Overall Experience
Service truly superb.
Could not have been better, nothing is ever too much trouble.
Service truly superb.
Could not have been better, nothing is ever too much trouble.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter John D (Husband of Client) published on 16 May 2018 Submitted via Postal Review Card•
Overall Experience
Heritage Healthcare is a first class company. My husband has always looked forward to the Carers visits. So friendly and caring girls. Congratulations to them all. Many thanks.
Heritage Healthcare is a first class company. My husband has always looked forward to the Carers visits. So friendly and caring girls. Congratulations to them all. Many thanks.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pamela V (Client / Service User) published on 30 April 2018 Submitted via Postal Review Card•
Overall Experience
My carers come 3 times a day. They get me up, shower me, hair wash etc. They get me my breakfast, lunch and supper and dress me. I am very happy with my help.
My carers come 3 times a day. They get me up, shower me, hair wash etc. They get me my breakfast, lunch and supper and dress me. I am very happy with my help.
↩Reply from Romola Ganguli, at Great Park Homecare
We are delighted that through our compassionate and caring staff, Heritage Healthcare (Windsor) is able to make a positively significant difference to your life and enable you to remain independent in the comfort of your own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shabana A (Sister of Client) published on 7 February 2018 Submitted via Postal Review Card•
Overall Experience
Heritage Healthcare Windsor provides a much-needed service to my brother helping support him day to day.
Heritage Healthcare Windsor provides a much-needed service to my brother helping support him day to day.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L B (Daughter of Client) published on 31 July 2017 Submitted via Postal Review Card•
Overall Experience
All staff are friendly and helpful. They take time to talk to Mum. Most of the time they arrive on time now, if late we are always told.
All staff are friendly and helpful. They take time to talk to Mum. Most of the time they arrive on time now, if late we are always told.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Client / Service User) published on 9 June 2017 Submitted via Postal Review Card•
Overall Experience
After the initial care, our first care company was satisfactory until they decided to use two carers instead of one when there was insufficient room in the waste room. Luckily friends introduced us to Heritage Healthcare in November 2015 who are excellent at resolving problems without delay.
After the initial care, our first care company was satisfactory until they decided to use two carers instead of one when there was insufficient room in the waste room. Luckily friends introduced us to Heritage Healthcare in November 2015 who are excellent at resolving problems without delay.
↩Reply from Romola Ganguli, Director at Great Park Homecare
Over the past year and a half, it has been a privilege to provide home care for the family, knowing that the Service User is happy and able to remain in her familiar surroundings and with her family. Both the family and Heritage Healthcare have forged a successful working relationship based on...
Over the past year and a half, it has been a privilege to provide home care for the family, knowing that the Service User is happy and able to remain in her familiar surroundings and with her family. Both the family and Heritage Healthcare have forged a successful working relationship based on mutual understanding and flexibility to ensure that we always deliver a responsive and professional homecare service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Norman O (Client / Service User) published on 1 June 2017 Submitted via Postal Review Card•
Overall Experience
The management is excellent and helpful whenever approached. Their help and service provided has made a tremendous difference in making it possible for me to continue to live independent and not be a burden to my children.
The management is excellent and helpful whenever approached. Their help and service provided has made a tremendous difference in making it possible for me to continue to live independent and not be a burden to my children.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Norma G (Client / Service User) published on 1 June 2017 Submitted via Postal Review Card•
Overall Experience
Since the onset of service, I have found all the girls to be pleasant and professional. They carry out their tasks to the letter always offering to do more. They always chat and we mostly laugh about something. I always look forward to my carer coming. It starts the day off.
Since the onset of service, I have found all the girls to be pleasant and professional. They carry out their tasks to the letter always offering to do more. They always chat and we mostly laugh about something. I always look forward to my carer coming. It starts the day off.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J H (Client / Service User) published on 30 May 2017 Submitted via Postal Review Card•
Overall Experience
The service and care is very good.
The service and care is very good.
↩Reply from Romola Gagnuli, Director at Great Park Homecare
The Heritage Healthcare Team thank you for your review and ongoing use of our Service. We value you as 'family' and care staff look forward to continuing to meet your support needs in a professional and caring manner.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter S (Son of Client) published on 3 October 2016 Submitted via Website•
Overall Experience
Provided a level of care beyond my expectation and where nothing was too much trouble. They have provided an outstanding level of care which has enabled mum to remain at home for as long as possible and maintain her dignity and quality of life.
Provided a level of care beyond my expectation and where nothing was too much trouble. They have provided an outstanding level of care which has enabled mum to remain at home for as long as possible and maintain her dignity and quality of life.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sybil D (Client / Service User) published on 27 September 2016 Submitted via Postal Review Card•
Overall Experience
The staff are friendly and helpful, the management likewise are very good at listening to what was needed and tailoring the support given accordingly.
The staff are friendly and helpful, the management likewise are very good at listening to what was needed and tailoring the support given accordingly.
↩Reply from Romola, Director at Great Park Homecare
It has been an absolute pleasure to have had the privilege of taking good care of the Dymonds. We are so delighted that you were able to enjoy being one of our special guests at Heritage Healthcare's VIP Tea & Toast event to celebrate HRH's 90th Birthday this year.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Client / Service User) published on 20 June 2016 Submitted via Postal Review Card•
Overall Experience
Care staff are always pleasant, sympathetic and willing to perform any reasonable task within the time constraints of their visits. I have three home calls each day and require a great deal of personal help which the carers carry out with respect for my personal dignity. If visiting times are...
Care staff are always pleasant, sympathetic and willing to perform any reasonable task within the time constraints of their visits. I have three home calls each day and require a great deal of personal help which the carers carry out with respect for my personal dignity. If visiting times are running a little late, I am kept informed by phone and advised of the estimated arrival time of the carers. I would not hesitate in recommending Heritage Health Care to others in need of assistance at home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client / Service User) published on 29 February 2016 Submitted via Postal Review Card•
Overall Experience
Lovely carer who stepped into the breach when rapid response let me down coming out of hospital. She was very caring and was willing to do anything asked of her. She changed my bed sheets to make me more comfortable, made my bed and helped me to wash and dress. I highly recommend them and will use...
Lovely carer who stepped into the breach when rapid response let me down coming out of hospital. She was very caring and was willing to do anything asked of her. She changed my bed sheets to make me more comfortable, made my bed and helped me to wash and dress. I highly recommend them and will use them again if the need arises.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 May 2026
Overall Requires improvement
CaringGood
EffectiveRequires improvement
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Great Park Homecare.
Meet the Team (3)
Carole HendersonJob Title Registered ManagerJoined 2017
Carole Henderson has wealth experience and knowledge of working in the care sector. Her career in care started over 20 years ago and Carole has held...
Carole Henderson has wealth experience and knowledge of working in the care sector. Her career in care started over 20 years ago and Carole has held management positions for 15 years. Qualified to a high level, Carole has achieved her NVQ Level 4 in Management and also holds a City & Guilds RMA. Carole has outstanding people skills, is highly organised and pays attention to detail. She manages, supports and guides her care team to provide an expert and professional service.
Adrian GreensmithJob Title Director & OwnerJoined 2015
With over 20 years as a business professional in client service management, Adrian’s previous personal experience of the home care industry, to find...
With over 20 years as a business professional in client service management, Adrian’s previous personal experience of the home care industry, to find appropriate and reliable care for family members, left him with the deep feeling that care provision could and should be much better. More specifically, client communication and quality of service was severely lacking from existing care providers. As a strong advocate of volunteering and proactive Chairman of Windsor Mencap, Adrian has the experience, skills and empathy to fully understand clients’ individual needs and find bespoke care solutions for them. His greatest strength lies in his ability to remain calm and engage collaboratively to ensure a positive and happy outcome for all. Adrian has qualified as a Dementia Friend Champion and is keen to host local information sessions for the community to share his awareness of Dementia.
Adrian said: "I want to wake up in the morning knowing that during the day ahead we will improve the lives of our clients, then to go to sleep at night knowing that my carers felt well trained, equipped and respected for their amazing work."
Romola GanguliJob Title Director & OwnerJoined 2015
Prior to becoming Director and Owner of Great Park Homecare, Romola successfully developed a business management career working in the public and...
Prior to becoming Director and Owner of Great Park Homecare, Romola successfully developed a business management career working in the public and private sectors both in UK and internationally. Romola holds a Master's degree in business which, combined with her experience in customer service, marketing, project management and training, enables her to focus on the Company’s operational and service excellence. Chair of an independent Berkshire Assistive Technology Group and also active volunteer for 3 local charities, Romola believes that understanding and delivering the right levels of community care to exacting high standards is crucial to enable each and every client to maintain their independence and positive wellbeing, in the convenience and comfort of their home. She also has a passion for enabling staff to realise their full potential by investing in their professional development.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Great Park Homecare to verify any information. View our terms and conditions. Great Park Homecare has an Enhanced Service -what an Enhanced Service includes.
