Blossoming Hearts Care Agency Ltd

8 Newark View, Barrowby Gate, Grantham NG31 8UR

Blossoming Hearts Care Agency Ltd
Blossoming Hearts Care Agency Ltd

Owner : Lorraine Jenkins

Person in charge: Lorraine Jenkins (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Shopping Service / Errands • Sit in Service

Visiting: We Provide Care Packages Ranging From Hourly Visits To 24 Hour Care

Parking: All Our Care Experts Work With You To Ensure That You Continue To Live As Independently As Possible In The Comfort Of Your Own Home. Below Are Listed Just Some Of The Services We Can Provide. Hourly to 24 hour care services provided. companionship. nutritional advice. meal preparation. personal care. general home care. giving and prompting medication. incontinence care. palliative care.

Latest Care Quality Commission* Report on Blossoming Hearts Care Agency Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Blossoming Hearts Care Agency Ltd has a Review Score of 9.8 (9.813)

The Review Score of 9.8 (maximum of 10) for Blossoming Hearts Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Blossoming Hearts Care Agency Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Blossoming Hearts Care Agency Ltd is calculated as follows: ( (90 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blossoming Hearts Care Agency Ltd is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blossoming Hearts Care Agency Ltd?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blossoming Hearts Care Agency Ltd

  • Daughter of Client/Service User
    7
  • Client / Service User
    5
  • Wife of Client/Service User
    3
  • Friend of Resident/Service User
    1
  • Husband of Client/Service User
    1
  • more

We were struggling after Mum was discharged at 24 hours notice. After endless enquiries about options Blossoming Hearts were recommended. In my initial phone call the owner was so helpful and caring, even though I had not yet employed them. After discussing with my sister we couldn't believe how good it all sounded! We rang back and two days later Mum was assessed. At the assessment we were so impressed we still couldn't get over just how helpful and caring the owner was and how thorough the service was too.

Care was put in place for the next morning and was way above the call of duty. My sister went to Mum's on that first day to erect her new bed only to find the carer had already done it that morning!

Now I've seen the care plan and record keeping they are very thorough.

Truly a fantastic service.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

L Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 13 Dec 2017:

Thank you for your kind words. We are happy we could help you at short notice.

I cannot praise this care agency highly enough. Their commitment to my mother's care is absolute. On many occasions the proprietor has gone "above and beyond the call of duty", involving herself in all aspects of my mother's welfare and well being. Consulting her doctor, reviewing her medications and bringing her a "proper" home-cooked meal.

This proprietor has frequently simply "popped in" to check on my mother - even if one of her staff was the official carer on that day. There is often no extra charges made. A truly brilliant, small, independent company.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would recommend all to this home care agency. They have all looked after me very well. I feel I have found a new family. Nothing has been too much trouble. I would always recommend all of them.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

L Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 10 Aug 2017:

Thank you so much for taking the time to review our services, it was a great pleasure to have met such a lovely lady we will visit soon. Take care of yourself Diana we are always here if you need us. Lorraine.

We have found this provider very helpful and caring. We have asked for additional hours recently and they have been very obliging. The staff and manager are all very helpful.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

L. Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 09 Aug 2017:

Thank you for taking the time to review our company. It's our pleasure to take care of your mum.

After using a different care agency for our dad, where he was very poorly treated, our dad was getting very agitated. We asked Marie Curie to find a different care agency. Within a week we were offered Blossoming Hearts. The managing director came and introduced herself to our dad and explained everything to us all. His carers are the ones that have been coming in every day to care for our dad and have made him feel happy again. He looks forward to seeing them, they are both amazing. They are an asset to the company, nothing is too much trouble. We would definitely recommend this company to service users and also to the families of people who need care. My experience with this company is that they cannot do enough for our dad and I couldn't be happier. Thank you Blossoming Hearts.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

L Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 02 Aug 2017:

Thank you for taking the time to review our company. It's a pleasure to care for your dad and to have met the rest of the family.
Kind Regards, Lorraine.

An excellent service in every way.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been delighted by the help and assistance of the agency. Our carer is helpful, caring and cheerful with a lovely manner.
She is encouraging, firm and insists that my husband helps himself, keeps his dignity and self-respect.
Every visit I hear laughter and conversation, we both look forward to each visit - she is a star.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

We have only been using this service provider for 4weeks. The girls seem very polite and caring and so far myself and more importantly my husband are happy with our new company.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Good.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

L Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 07 Jun 2017:

Thank you so much for taking the time to review our services.

The search for a home care provider for my wife went on for months before we found a company willing to travel to our small village. From the first meeting with Blossoming Hearts, the management team have lived up to their promise to provide dignified and caring support for my wife.
Our recent house move meant that we needed this support to be flexible in terms of timing, and again they came up trumps in providing continued support with no change of personnel. Well done!!

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I cannot thank the managing director and the team enough. Their flexibility to provide loving care to my mum at 'end of life' was second to none. Without them, Marie Curie and Barnardos, my mum could not have had her wish to die at home. Thank you.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

l Jenkins, Manager at Blossoming Hearts Care Agency Ltd responded to this review on 04 Apr 2017:

Thank you for the lovely review, Kathy. It was an honour to have met and cared for such a lovely lady.

I cannot recommend Blossoming Hearts too highly. The manager and her team are compassionate and caring. My mother had a fall and was unable to mobilise. Despite calls to 111 and her GP l was advised to ring an ambulance. A practitioner attended and mum was not deemed to require health care, only social care. The practitioner called emergency social care but they were unable to find a bed for her nor anyone to come out and help with toileting. l rang Blossoming Hearts. Although her carers had officially finished their evening shift the manager confirmed she and one of her team were on their way. It was a bitterly cold night and cars were already frozen. The two of them arrived and took the time to reassure mum before very efficiently and gently taking care of all her needs. They returned the following morning to help again.
I was so grateful for their help and care when no one else would help me. I would have no hesitation in recommending them and l cannot thank the manager and her team enough!

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

l jenkins, manager at Blossoming Hearts Care Agency Ltd responded to this review on 09 Feb 2017:

Thank you so much for taking the time to write this lovely review.
It was our pleasure to meet you and your mother. Hope you're both well.

After years of trying to find good home care for my Mother we were introduced to Blossoming Hearts and from our first visit with the Manager, we as a family were impressed with their professional manner. My Mother has very advanced Dementia, but is happy and content in her own home and I can only praise highly the way the carers treat my Mother with respect and dignity. The same carer visits almost every day which means my Mum has formed a good, happy relationship with her, which is vitally important to Mum and even more so to us as a family. We have complete trust in the carer and for the first time in years we can relax in the knowledge that our Mum is getting the best care available. If we need to speak to the Manager on any issue with Mum the call is answered straight away and dealt with promptly. Any family caring for someone with Dementia will understand the need for continuity and at last we have found that with Blossoming Hearts. Cannot thank them enough for our peace of mind.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Blossoming Hearts provided an excellent service to my aged father. They were professional at all times yet gave an extremely caring service. They attended to all my fathers needs, treating him with dignity at all times. Thank you Blossoming Hearts.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lorraine Jenkins, M/D at Blossoming Hearts Care Agency Ltd responded to this review on 25 Jul 2016:

Thank you for your kind remarks.
It was an absolute pleasure to take care of your father.

Kind Regards.

I contacted Blossoming hearts to help out with my mother over a weekend when she was discharged from hospital as we were going away. They agreed to visit my mother at short notice and their care was top class. My mother felt at ease and enjoyed the visits. They were absolutely brilliant, the care being excellent and we would certainly use them again.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After using many different care agencies and sick off all different carers that would turn up and the fact that they will turn up very late are not at all and the feeling of being rushed and also not having much dignity. I became extremely depressed with the agencies that I was using Until I found Blossoming Hearts, recommended to me by social services. Now I have the same set of carers so I know where I stand. I also have the most dignity that I could ask for. I am extremely happy now and also getting my confidence back to do other things. I would definitely recommend this company to service users and also to the family of people who need care. My experience with this company is that they cannot do enough for me and I couldn't be happier thank you Blossoming Hearts :)

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My husband suffers with dementia and needs 24 hour care.
I used a few previous agencies to care for him who didn't meet his care qualities.
Blossoming Hearts was recommended by a friend. I am extremely happy and feel a big weight has been lifted, as I feel I can now leave the house in the capable hands of Blossoming Hearts knowing that my husband is properly cared for.

A big Thank you to all the Blossoming Hearts staff

I would definitely recommend Blossoming Hearts to anyone looking for genuine care.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Undoubtedly, I am overwhelmed with the outstanding programme that my friend receives. Her carers are attentive and understanding when catering for her personal requirements.
Whilst my friend has little understanding for much of the english vocabulary, her carers have individually educated themselves on phrases and aspects of culture that would be relatable and comforting to her. I believe this is just one example of many which indicates that this company and it's staff exhibits exemplary standards of quality care.

How likely would you be to recommend Blossoming Hearts Care Agency Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

No image found

Natasha Bennett

Job Title: Team Leader

Joined: 2015

Description:

Hi My name is Natasha i have worked for blossoming hearts care agency for quite some time now. I can honestly say I'm so pleased I was found by another member of the team. I was working for another agency when a member of blossoming hearts team came over to me and said you look like a good honest carer please call this no if you would like to change over to an agency that provides a high standard of care... I'm so glad I did as I've almost completed my level 3 in health and social care. I'm now a team leader and love my work. I do work hard but wouldn't have it any other way. As long as my service users are happy then so am I.