Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.7 48 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
Family-run Continued Care has retained its CQC ‘Outstanding’ rating over two consecutive inspections (February 2021, January 2019) and continues to offer consistently exceptional standards of care to people living in their own homes.

The company, which was established in 1993 and is led by a registered nurse, offers a range of home care services across Harrogate, Knaresborough, Ripon and Thirsk. Its team of experienced and dedicated carers deliver an extensive range of services which are designed to support and assist people within their own homes. These services include help with cleaning, shopping, medication and personal care right through to 24 hour care. The company also supports people who may have experienced a sudden illness, returned from hospital, or just need some extra help.

Continued Care's focus is on providing high quality, consistent and person-centred care. Its tailored care plans are designed to meet individual needs and requirements, and are delivered by a dedicated and caring team. The company is also able to manage complex care packages due to its large proportion of skilled and highly experienced staff members.
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Care Provided by Continued Care from Oakville Ltd - Harrogate

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Continued Care from Oakville Ltd

Person in Charge

  • Samantha Harrison (Manager)

Continued Care from Oakville Ltd - Harrogate Reviews (48)

9.7

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.7 (9.729) out of 10, based on 35 reviews in the last 2 years.
Over all time Continued Care from Oakville Ltd - Harrogate has 48 reviews.

Overall Experience
  • 38
  • 9
  • 1
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  • 0
Date Published
  • 48
  • 7
  • 15
  • 35
  • 13
Reviewer Connection to Continued Care from Oakville Ltd - Harrogate
  • 16
  • 9
  • 9
  • 6
  • 2
  • 2
  • 1
  • 1
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Total of 48, showing 41-48
Review from Hilda S (Client) assisted by family/friend published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that is given to me is with respect, kindness, and understanding from a great team of carers.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you so much for sharing with us how great your care team is, we will be sure to make them all aware too.
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  • Treated with Dignity
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Review from Anne B (Niece of Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continued Care from Oakville Ltd - Harrogate provided carers to look after my aunt and uncle. The carers were very kind, considerate and very understanding. Nothing was too much trouble for them. My aunt and uncle spoke very highly of them all. When my aunt and uncle went into separate care homes, rang
up and asked if a carer could take my uncle to see my aunty in her care home. No problem the carer took him every week until he moved into the same care home. I was sort to lose your carers, they were so brilliant and gave 100% every time. Thank you so much.
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Review from M M (Wife of Client) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continued Care from Oakville Ltd has tended to my husband for over two years. I have always found them to be very caring in a professional way.
Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for taking the time to share your positive experience of using our services and our care team.
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  • Treated with Dignity
  • Value for Money
Review from J L (Son of Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been blown away by Continued Care. Such has been the standard of care they provided for my mum and the friendliness and professionalism they displayed across the board it has altered my - what turned out to be - misconceptions about care in the UK. All the staff were friendly, funny and approached
what are sometimes unpleasant tasks with smiles on their faces. I feared at first that having carers coming into our home may feel intrusive. But each went out of their way to perform their role with minimum disruption to our often crazy family life. My mum absolutely loved them and could not wait for them to show up which says it all. I'd even hear some of them singing with her as they helped her shower! What stood out for me particularly was the reporting system the company operates which ensures all visits are painstakingly recorded so each carer knew precisely what had happened previously, what treatment they needed to administer and which tasks they had to perform. First rate.
Reply from Amanda Jane Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for your feedback and review. It's lovely to hear what a difference our carers have made to your mum. Sometimes it's the small things that make such an impact. We are proud of our carers and…read more
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Review from A B (Son of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continued Care from Oakville - Harrogate provides a professional and friendly service, enabling my mother to stay in her own home.
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Review from Janet C (Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with this company for 5 years. It has been wonderful. I have only had one complaint in that time which was dealt with straight away and resolved. I can’t praise the care team high enough. The administration team as well have been great.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for taking the time to share your positive experience of using our service and care team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R H (Daughter of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Continued Care from Oakville has cared for my father for one year and has demonstrated how they will adapt to his changing needs. Where possible he has a regular group of staff visiting him. As he gets to know them and them him, he will chatter more, sometimes tell stories of his past and if the staff
are lucky he will play the piano! We appreciate the reviews prompted by the managers and the response to our requests to adjust visit times where possible and what specific tasks Dad requires.
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Review from B F (Mother of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son's carer comes in 1 day a week in the holidays from 9 am till 5 pm. She is a great carer and playmate for our son. She is very professional. She has been with my son for a number of years and is great at knowing what he wants.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 207 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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