Continued Care from Oakville Ltd - Harrogate

My 96 year old housebound mother has had carers from Continued Care for 2 years. From the start the approach was caring and considerate. The carers are friendly, helpful and efficient ensuring she is in a positive place on leaving. Any concerns are flagged immediately. The management has been incredible. As I live 230 miles away I know I can always contact the office team if I have any concerns and they are extremely quick at helping and providing a solution. We are thrilled with the company and would highly recommend them.

On the whole the staff deal with me efficiently and with respect and are pleasant to deal with. Any problems we may have are sorted out promptly.

Professional and friendly service that offers high quality and caring support. Very responsive to enquiries and support for continuity of care. I would highly recommend Continued Care and thank you for caring for my dad.

Thank you continued care

The firm try to give me my preferred time of day, which is also how I like it, as I can fit medical appointments etc round it. What seems to muddle the carer's timing, whenever it happens, is the travel time between clients. It appears that delays often occur when she is given too little travel time allowance. The roads in Harrogate and the area are currently chaotic, and have been for quite a while, as there are constant roadworks being carried out across the while district. This makes her late to deal with me.

The carers are very friendly and are very careful with my needs. They talk to me and it is interesting to learn where they have come from and how they like England but not the weather. They are good at giving me a bed wash and a shower. They make sure I am comfortable before leaving. I look forward to them coming.

Most care staff can be trusted to look after the needs of the client, some give more than is required in care and support.

My friend has been on holiday twice this year and has experienced days out which he's really enjoyed as he's such a sociable person. The two carers who've supported him on the trips and days out have been exceptional. They spent time getting to know him and identifying his needs making sure he was safe. When he needed suitable clothing, they searched for better clothing for him and when equipment wasn't available on trips, they actively looked for solutions to make his experiences safe and enjoyable. Knowing these carers are supporting him gives me reassurance as I don't live in the area. Having contact with management means I know I can raise issues or concerns if I need to .

I'm happy with the app, which keeps me up to date with everything. All in all, very happy.

Thanks to the support of Continued Care my parents were able to stay in their own home for as long as possible. The staff were caring and friendly and reacted promptly and professionally to incidents when they occurred, such as when my Dad fell and required stints in hospital. Dad loved talking to the carers and they always had time for him. Both my parents had complex needs and these were all managed very well. The contact with the supervisors was very good and the app was extremely useful as I live a long way away. I would recommend Continued Care wholeheartedly.

Continued Care has provided excellent support to Dad over the past few months following two stints in hospital. This support has allowed him to continue to live independently in his own home. The carers are all professional and respectful, performing a wide variety of agreed tasks which they adapt appropriately dependent on how Dad is during a visit. All this is reported rapidly in the excellent App which gives great reassurance for his family who are all some distance away. The level of support required has varied over time and Continued Care has been pro-active in adapting the support to suit with very good communication with the family. Of particular note this month was the support provided to a hospital scan appointment with Dad reporting afterwards that the Continued Care support was simply splendid

We couldn't have asked for better care. Truly a 5-star service.

I have found that Continued Care provided excellent care for my husband. The carers were excellent, considerate and thoughtful to both my husband and me.

Satisfactory. Pleasant talk.

I find Continued Care to be reliable & efficient & if there are any issues, they respond very quickly. They are always available to fill gaps when family members are not available. Carers are kind & caring & treat my mum with dignity & respect. I have no complaints at all about their service.

Generally happy with the service received. Staff are always attentive and pleasant. Only issue is time of arrival, which varies from 7:30 - 11:00. Would prefer between 8:30 - 9:00. Saying that, it has improved.

Thank you all so much from the bottom of our hearts for all your hard work.

Lady who interviewed me was very kind. My daughter was here also and I didn't always agree what she said but she expects more from the carer than I do. I am very happy with my regular carer I wouldn't want that to change.

My brother has had care from continued care for the past 3 years. The care has been incredible. All the carers got to know him well and understood his problems. Management was always easy to contact and helped us out on many occasions. He is now moving into a care home and tells me he will miss his friends at Continued Care. The care was outstanding and nothing was any bother.

The care I have received over the last month has been consistently kind and attentive. They have helped with my daily morning tasks, such as hair washing, dressing and food preparation, as well as some household tasks such as laundry and hoovering. Their approach is always gentle, making sure I feel safe and comfortable in every situation. I feel respected at all times and their kindness and professionalism has greatly contributed to my well-being.