Continued Care from Oakville Ltd - Harrogate

Unit 4, Grove Park Court, Grove Park Terrace, Harrogate HG1 4DP
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9.7 48 Reviews
  • Continued Care from Oakville Ltd - Harrogate, Harrogate
Family-run Continued Care has retained its CQC ‘Outstanding’ rating over two consecutive inspections (February 2021, January 2019) and continues to offer consistently exceptional standards of care to people living in their own homes.

The company, which was established in 1993 and is led by a registered nurse, offers a range of home care services across Harrogate, Knaresborough, Ripon and Thirsk. Its team of experienced and dedicated carers deliver an extensive range of services which are designed to support and assist people within their own homes. These services include help with cleaning, shopping, medication and personal care right through to 24 hour care. The company also supports people who may have experienced a sudden illness, returned from hospital, or just need some extra help.

Continued Care's focus is on providing high quality, consistent and person-centred care. Its tailored care plans are designed to meet individual needs and requirements, and are delivered by a dedicated and caring team. The company is also able to manage complex care packages due to its large proportion of skilled and highly experienced staff members.
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Care Provided by Continued Care from Oakville Ltd - Harrogate

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Continued Care from Oakville Ltd

Person in Charge

  • Samantha Harrison (Manager)

Continued Care from Oakville Ltd - Harrogate Reviews (48)

9.7

Continued Care from Oakville Ltd - Harrogate has a Review Score of 9.7 (9.729) out of 10, based on 35 reviews in the last 2 years.
Over all time Continued Care from Oakville Ltd - Harrogate has 48 reviews.

Overall Experience
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Date Published
  • 48
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  • 35
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Reviewer Connection to Continued Care from Oakville Ltd - Harrogate
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Total of 48, showing 1-20
Review from Kathy D (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the support of Continued Care my parents were able to stay in their own home for as long as possible. The staff were caring and friendly and reacted promptly and professionally to incidents when they occurred, such as when my Dad fell and required stints in hospital. Dad loved talking to the
carers and they always had time for him. Both my parents had complex needs and these were all managed very well. The contact with the supervisors was very good and the app was extremely useful as I live a long way away. I would recommend Continued Care wholeheartedly.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you its lovely to hear the difference we have made to your Mum and Dad and how responsive, caring and professional as a service we were to responding to incidents as they occurred. Our Birdie…read more
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Review from A W (Son of Client) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Continued Care has provided excellent support to Dad over the past few months following two stints in hospital. This support has allowed him to continue to live independently in his own home. The carers are all professional and respectful, performing a wide variety of agreed tasks which they adapt appropriately
dependent on how Dad is during a visit. All this is reported rapidly in the excellent App which gives great reassurance for his family who are all some distance away. The level of support required has varied over time and Continued Care has been pro-active in adapting the support to suit with very good communication with the family. Of particular note this month was the support provided to a hospital scan appointment with Dad reporting afterwards that the Continued Care support was simply splendid
Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate
Thank you for your kind words and I will share this lovely feedback with the team. We are pleased to hear it is reassuring for you to be able to see the notes on our app. We are please we are able to…read more
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Review from Fiona H (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Continued Care enough for the outstanding support they provided to my Dad.
From the initial appointment to discuss the care package Dad needed to delivering care they always delivered kindness and exceptional care every step of the way, always going the extra mile. Dad had two particular
favourite carers, and honestly, they felt like part of the family.
The app was such a great feature - it gave us peace of mind by allowing us to keep a close eye on Dad's health and wellbeing.
They supported us with both day and evening calls, ensuring Dad was always well looked after. Even after Dad's passing, they reached out to check on Mum, which meant so much to us.
We couldn't have asked for better care. Truly a 5-star service.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
We would like to say a huge thank you for your kind words and review of our service regarding your Dad's care and support. It was truly heart warming to read and know we made a real positive…read more
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Review from J T (Wife of Client) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that Continued Care provided excellent care for my husband. The carers were excellent, considerate and thoughtful to both my husband and me.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for the wonderful feedback scoring us five stars in every category. Both the care team and our managers strive to always deliver the best service we can and lovely for you to recognise our…read more
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Review from J M (Husband of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory. Pleasant talk.
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Review from N S (Son of Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Continued Care to be reliable & efficient & if there are any issues, they respond very quickly. They are always available to fill gaps when family members are not available. Carers are kind & caring & treat my mum with dignity & respect. I have no complaints at all about their service.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for taking your time to review the service we provide. Thank you for your kind words we will share these with our staff team.
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Review from Peter W (Client) assisted by family/friend published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally happy with the service received. Staff are always attentive and pleasant. Only issue is time of arrival, which varies from 7:30 - 11:00. Would prefer between 8:30 - 9:00. Saying that, it has improved.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for reviewing the service and your comments made regarding timings of the visit for your loved one. It is important to listen to feedback so we can improve our service. As such we are…read more
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Review from Valerie E (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Continued Care and it's staff enough for all their support and kindness for the time dad was under their care. They treated dad with unwavering kindness and respect. They are all Angels in Disguise.
I would give them so many more than just five stars if I could.
Thank you all so much
from the bottom of our hearts for all your hard work.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank for your wonderful review we hope your dad settles in to his new accommodation. We will share your feedback with the staff team it is always nice for them hear they are appreciated for the care…read more
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Review from Jean L (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lady who interviewed me was very kind. My daughter was here also and I didn't always agree what she said but she expects more from the carer than I do. I am very happy with my regular carer I wouldn't want that to change.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for taking your time to send us this review and we are pleased to hear you are happy with your carer we have shared this feedback with your carer.
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Review from Caroline G (Sister of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has had care from continued care for the past 3 years. The care has been incredible. All the carers got to know him well and understood his problems. Management was always easy to contact and helped us out on many occasions. He is now moving into a care home and tells me he will miss his
friends at Continued Care. The care was outstanding and nothing was any bother.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for your kind words it has been a pleasurer supporting your brother and who brought a smile to our faces daily.
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Review from J C (Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received over the last month has been consistently kind and attentive. They have helped with my daily morning tasks, such as hair washing, dressing and food preparation, as well as some household tasks such as laundry and hoovering. Their approach is always gentle, making sure I feel
safe and comfortable in every situation. I feel respected at all times and their kindness and professionalism has greatly contributed to my well-being.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for your lovely feedback, we will ensure we share it with our staff team as they will be delighted to receive such positive feedback and know they make a difference. We are delighted to hear…read more
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Review from James H (Son of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Continued Care provide an outstanding service. My mother and I consider that we are very fortunate to be clients.
Just an hour a day over the last 6 months has made such a positive difference to all aspects of Mum's health and well-being. Due to Continued Care's support, she has maintained her independence
in her own home with her dog. Mum is left to get on with the things she enjoys.
Mum looks fwd to the visits from the team. From the social aspect alone they are great value. However, the care is holistic, including nursing aspects, shopping, tidying, keeping on top of prescriptions, appointments, organising varied and nutritious meals, etc.
Despite living 70m away, I feel much more in touch with mum as communications with Continued Care is very good. The app is a great application of IT. Occasionally, I receive a phone call regarding mum but these are infrequent and always justified. I will sometimes need to email Continued Care to pass on information, these are always responded to promptly. Communication within Continued Care is very efficient.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for the review and rating Continued Care so highly as Outstanding and 5 stars in every category we are delighted to receive such positive feedback and will share with the whole staff team.…read more
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Review from Irene S (Wife of Client) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had 8 visits from Continued Care from Oakville Ltd - Harrogate. These visits were used to shower my husband, after he sustained a broken collar bone and wrist. The carers were friendly and efficient. They introduced themselves and treated my husband with due consideration. Privacy and respect for
my husband, were given at all times. If my husband needs carers in the future, I would not hesitate to contact them again.
Reply from Amanda Ramsay, Registered Manager at Continued Care from Oakville Ltd - Harrogate
Thank you for taking your time to fill in this positive feedback regarding the care and support you were provided by the staff team. We will share this feedback with our team.
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Review from S H (Client) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my carer very helpful. Nothing too much trouble.
Reply from Helen Walker, Associate Director at Continued Care from Oakville Ltd - Harrogate
Thank you for your taking your time to give us this positive feedback and your kind words about your carer we will be sure to share these with the carer.
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Review from Barbara W (Client) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are friendly, kind, very helpful and professional in their work. As I only gave poor in the options on value for money, I, and probably others, only needed 15 minutes per visit but minimum is 30 minutes. I feel the staff could be using their time in more needy cases.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for the recognition of our staff team how friendly, kind and very helpful and professional they were, so pleased to hear such lovely feedback. I am sorry but our minimum visit time is 30…read more
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Review from R T (Client) assisted by family/friend published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are kind and considerate and look after my needs very well. Both the carers and management are willing to listen and adapt to what is required.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for your feedback it is important to our service. Our care, support and treating people with dignity and respect you rated us 5 stars, thank you this is so important to service delivery and…read more
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Review from Diane W (Client) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular member of staff has been a wonderful support to me. She is very patient, kind, and understanding. She is always willing to help me with any tasks I require outside of my care. I hope she stays working for Continued Care for a long time.
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for your lovely feedback. We are delighted this staff member has provided you with such amazing support. She has worked with our team here at Continued Care for four years and is an…read more
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Review from C P (Son of Client) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continued Care have been caring for my Mum for a number of years now. They are always efficient and look after Mum with care, kindness, and friendliness. If ever there is an issue they always let me know. I can't speak highly enough of Continued Care and would recommend them to anyone!
Reply from Samantha Harrison, Nominated Individual at Continued Care from Oakville Ltd - Harrogate
Thank you for your lovely feedback and review which we will share with the whole team. It's great to hear that you would recommend our service to anyone. Care, kindness, and communication are key to…read more
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Review from Geoff R (Son of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I see a Continued Care car driving around, a smile reaches my lips. Continued Care (CC) provided immense support to Mum and I. We transitioned to Continued Care after the HHC Arch Team had done their amazing work. CC was flexible to meet my and Mum's changing needs. They came in once or twice
a day to give Mum personal cleansing (I was in charge of meals and meds!) and generally provided Mum with a lift as she was bed-bound. She enjoyed their visits and the quality of engagement from all the team was exceptional. I was freed up to work from home and get other household tasks done. It was fun to stop and have a chat and/or cup of tea with Mum's carers - nothing was rushed, and everything was done with a smile and real consideration for Mum as she became less well. Eventually, with time, Mum moved to the hospice and the process of ending the care visits was seamless and stress-free. At a very difficult time for the family, CC provided an outstanding service and I am truly grateful.
Reply from Nichola Noble, Care Assessor at Continued Care from Oakville Ltd - Harrogate
Thank you for taking the time to review our service and rating it as excellent. It's lovely to hear such positive feedback about our carers ensuring your mum was comfortable at home and enjoyed their…read more
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Review from Kevin S (Son of Client) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my dad passed away I was recommended your company to provide care for my mum. I live 250 miles away so knowing that my mum has carers coming in 3 times a day offers me a lot of comfort and eases the worry. The carers are so diligent, polite, great listeners, and good company for my mum. I find
the Birdie App extremely useful as a way to check in and see real-time scenarios.
We are now into month two and to date the service is excellent and highly recommended!
Reply from Nichola Noble, Care Assessor at Continued Care from Oakville Ltd - Harrogate
Thank you for leaving our team a 5-star review and such positive comments about our carers supporting your mum, we value your feedback. Communication is key and we are pleased to hear you have found…read more
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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Continued Care from Oakville Ltd - Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Continued Care from Oakville Ltd - Harrogate is calculated as follows: ( (161 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 207 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Continued Care from Oakville Ltd - Harrogate is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2021

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Continued Care from Oakville Ltd - Harrogate

What Type of Services does Continued Care from Oakville Ltd - Harrogate offer?

Continued Care from Oakville Ltd - Harrogate offers Home Care.

How many Carers does Continued Care from Oakville Ltd - Harrogate employ?

Continued Care from Oakville Ltd - Harrogate employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Continued Care from Oakville Ltd - Harrogate to verify any information. View our terms and conditions. Continued Care from Oakville Ltd - Harrogate has an Enhanced Service - more info.