Continued Care from Oakville Ltd - Harrogate

My brother has had care from continued care for the past 3 years. The care has been incredible. All the carers got to know him well and understood his problems. Management was always easy to contact and helped us out on many occasions. He is now moving into a care home and tells me he will miss his friends at Continued Care. The care was outstanding and nothing was any bother.

The care I have received over the last month has been consistently kind and attentive. They have helped with my daily morning tasks, such as hair washing, dressing and food preparation, as well as some household tasks such as laundry and hoovering. Their approach is always gentle, making sure I feel safe and comfortable in every situation. I feel respected at all times and their kindness and professionalism has greatly contributed to my well-being.

Despite living 70m away, I feel much more in touch with mum as communications with Continued Care is very good. The app is a great application of IT. Occasionally, I receive a phone call regarding mum but these are infrequent and always justified. I will sometimes need to email Continued Care to pass on information, these are always responded to promptly. Communication within Continued Care is very efficient.

We had 8 visits from Continued Care from Oakville Ltd - Harrogate. These visits were used to shower my husband, after he sustained a broken collar bone and wrist. The carers were friendly and efficient. They introduced themselves and treated my husband with due consideration. Privacy and respect for my husband, were given at all times. If my husband needs carers in the future, I would not hesitate to contact them again.

I have found my carer very helpful. Nothing too much trouble.

All the staff are friendly, kind, very helpful and professional in their work. As I only gave poor in the options on value for money, I, and probably others, only needed 15 minutes per visit but minimum is 30 minutes. I feel the staff could be using their time in more needy cases.

The carers are kind and considerate and look after my needs very well. Both the carers and management are willing to listen and adapt to what is required.

A particular member of staff has been a wonderful support to me. She is very patient, kind, and understanding. She is always willing to help me with any tasks I require outside of my care. I hope she stays working for Continued Care for a long time.

Continued Care have been caring for my Mum for a number of years now. They are always efficient and look after Mum with care, kindness, and friendliness. If ever there is an issue they always let me know. I can't speak highly enough of Continued Care and would recommend them to anyone!

Whenever I see a Continued Care car driving around, a smile reaches my lips. Continued Care (CC) provided immense support to Mum and I. We transitioned to Continued Care after the HHC Arch Team had done their amazing work. CC was flexible to meet my and Mum's changing needs. They came in once or twice a day to give Mum personal cleansing (I was in charge of meals and meds!) and generally provided Mum with a lift as she was bed-bound. She enjoyed their visits and the quality of engagement from all the team was exceptional. I was freed up to work from home and get other household tasks done. It was fun to stop and have a chat and/or cup of tea with Mum's carers - nothing was rushed, and everything was done with a smile and real consideration for Mum as she became less well. Eventually, with time, Mum moved to the hospice and the process of ending the care visits was seamless and stress-free. At a very difficult time for the family, CC provided an outstanding service and I am truly grateful.

We are now into month two and to date the service is excellent and highly recommended!

Overall a good experience. Carers are very good and my arrangement is much improved with the new software.

I have found the staff to be pleasant, helpful, and very caring. Any concerns are health with promptly. My husband has built a good relationship with his carers and looks forward to their visit. They are very understanding of his wishes and difficulties and provide a good standard of care. I would be happy to recommend them.

Discussed the importance of monitoring medication dispensing dose and amount that I don't drop any. C/A going to send an email out and add to the task last discussed introducing more carers as sometimes there is a lack of carers who are used to me. The review went well.

Excellent service. Everyone on the team was very responsive and also very patient as we had to navigate through a changing scenario when sometimes help was needed and sometimes not and we managed it remotely. We are very grateful to be able to access such a great service when we could not be there and it was a huge relief. Mum enjoyed the company and was very happy with the carers.

Daily visits were like meeting a friend each time!

Extremely happy with the service. All the carers are very nice. It has helped my Mother and also taken some pressure off myself and the rest of the family.

I just wanted to formally extend my thanks to one staff member in particular for the incredible, compassionate and kind care he gives my granny. This last week has been very challenging as Gran had surgery, which didn’t quite go to plan. Gran was taken poorly and we ended up going to York Hospital and being later home. The staff member spoke to me and said to ring him when we were near home. He was fantastic getting Gran in the house and settled, which was a real struggle as she was tired and unwell. He then took all the details of the medication and listened to me as I relayed the information and events of the days before saying for me to get off, he would take over as he could see I was tired after a 5 am start. My gran thinks a lot of this staff member and it’s lovely to see the rapport they have. Gran does not trust easily and can be outspoken, but the staff member has a manner about him that suits my gran. So please pass on our heartfelt thanks to the staff member for time and time again going over and above for my gran.

Excellent in all respects.

Very happy with the carers, they give two hundred per cent to my partner. Excellent service in every way. Very experienced, very precise, couldn't wish for better, would recommend wholeheartedly.